Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#10904723September 8, 2016
ELECTRICAL SYSTEM
THE HORN HAS NOT BEEN WORKING SINCE NOVEMBER 2015. THERE IS A RECALL ON THE AIR BAG IN THE HORN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904780September 8, 2016
ELECTRICAL SYSTEM
THE BACK DOOR LOCKS WON'T UNLOCK, EITHER FROM THE OUTSIDE OR INSIDE, WITH BUTTON OR KEY. FIRST IT WAS THE DRIVER'S SIDE BACK DOOR LOCK AND NOW IT IS BOTH BACK DOORS. I HAVE CONTACTED VOLKSWAGEN AND THEIR ANSWER IS "SORRY FOR THE PROBLEM."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904783September 8, 2016
UNKNOWN OR OTHER
UNABLE TO REMOVE KEY TO TURN OFF VEHICLE, VEHICLE WAS IN PARK POSITION. VW WAS TOWED TO VW DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904852September 8, 2016
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. WHEN I ARRIVE AT A DESTINATION, I PUT THE CAR INTO PARK AND THEN TRY TO REMOVE THE KEY AND IT WON'T COME OUT. I HAVE TO JIGGLE THE KEY AND MANEUVER IT FOR SEVERAL MINUTES UNTIL IT COMES OUT. THIS IS VERY DANGEROUS AND ANNOYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904340September 7, 2016
UNKNOWN OR OTHER
THE TURN SIGNAL LEVER BROKE UNDER NORMAL USE CONDITIONS - FAILED TO RESET FROM "ON" POSITION WITH SIGNAL OPERATIONAL / UNABLE TO TURN OFF SIGNAL - HEADLIGHT HIGH/LOW-BEAM FUNCTION ALSO DISABLED. APPARENT INTERNAL PART FAILURE OR BREAKAGE OF PLASTIC COMPONENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904412September 7, 2016
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903922September 6, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2013 JETTA SE WITH 79K ON IT AND THE KEY IS STUCK IN THE IGNITION - IT'S AT THE DEALER NOW AND I'M SURE FROM WHAT I'VE READ IT'S GOING TO BE RATHER COSTLY TO FIX A PROBLEM THAT VW IS AWARE OF AND NOT WILLING TO RECALL. I HAVE HAD MANY CARS AND NEVER ENCOUNTERED ANYTHING LIKE THIS - ABSURD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903551September 4, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MY CAR HAS SOME SHIFTING PROBLEMS WHEN IN MOTION.MY CAR HAS A JERKING MOTION THAT IT DOES WHEN GOING INTO GEARS AND WHEN SLOWING DOWN ITS ROUGH GOING DOWN GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903497September 3, 2016
UNKNOWN OR OTHER
SOMETIMES THE KEY WILL NOT TURN ON. IT GOES IN, BUT WILL NOT TURN. IT SEEMS TO BE WHEN THE WEATHER IS WARMER. ALSO, SOMETIMES IT TAKES SEVERAL MINUTES TO TURN THE KEY OFF. WHEN THAT HAPPENS, I JUST SIT THERE TRYING, WHILE THE CAR CONTINUES TO RUN. I HEAR IT'S $550-750 TO HAVE THIS REPAIRED, BUT IS VERY COMMON BASED ON WHAT I'M FINDING ONLINE. IT STARTED HAPPENING IN APRIL 2014. IT'S RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903206September 2, 2016
UNKNOWN OR OTHER
WHEN TURNING OFF THE IGNITION, THE KEY REMAINS IN THE ON POSITION, NOT ALLOWING ME TO TURN OFF THE ENGINE AND REMOVE THE KEY. THE KEY IS STUCK IN THE IGNITION. THIS HAS HAPPENED OVER 100 TIMES, THE LOCAL DEALER SAYS IT IS NOT THEIR ISSUE AND WILL COST ME $550 TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903207September 2, 2016
TIRES, WHEELS
BOUGHT A 2015 JETTA SE IN SEPTEMBER OF 2015. VEHICLE WAS ONLY SERVICED BY A LICENSED DEALERSHIP IN MARYLAND, AND HAD JUST HAD IT'S 20,000 SERVICE. TOLD THE TIRES WERE FINE, AND DEALER ROTATED THEM. WHILE DRIVING IN A PARKING LOT AT 5-10 MPH, THE TWO PASSENGER TIRES BLEW OUT FROM THE SIDEWALL WITH A LOUD POPPING SOUND. NO OBSTACLES, OR NAILS/GLASS ETC. IN THE ROAD, AND NOTHING WAS RAN OVER. TIRES ONLY HAD 20,500 MILES ON THEM, AND WERE RATED 8/32 BY THE DEALER TWO WEEKS AGO AT THE SERVICE APPOINTMENT. UPON RESEARCHING, THERE ARE NUMEROUS COMPLAINTS ABOUT THESE TIRES, MADE BY CONTINENTAL, BLOWING OUT ON THE SIDEWALL. IT HAS HAPPENED ON HIGHWAYS AND CAUSED CRASHES AND INJURIES, AND THEY SHOULD BE RECALLED BEFORE MORE FOLKS GET HURT. WE WERE LUCKY THAT IT HAPPENED IN A PARKING LOT AT A VERY LOW SPEED, AND I HAVE REPLACED ALL 4 WITH SAFE TIRES FOR MY DAUGHTER. PLEASE INVESTIGATE WHY THIS TIRE HAS A LONG TRACK RECORD OF BBB AND VARIOUS COMPLAINTS ABOUT THE TIRES BLOWING OUT THROUGH THE SIDEWALL AT LOW MILEAGE FOR NO APPARENT REASON. VOLKSWAGEN DID NOT TAKE OWNERSHIP OR REPLACE THE TIRES AND CONTINENTAL PUT US ON HOLD INDEFINITELY. I AM OUT $70 FOR A TOW, AND $600 FOR THE NEW TIRES BUT LUCKILY NO ONE WAS INJURED, THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903376September 2, 2016
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903055September 1, 2016
SERVICE BRAKES
BRAKES DO NOT RESPOND PROPERLY
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10903060September 1, 2016
ENGINE, UNKNOWN OR OTHER
I LEFT WORK TO PICK UP MY CHILDREN 3 TIMES IN A SHORT TRIP THE CAR CUT OFF, IT SEEMS AS IF YOU DON'T GIVE GAS THE CAR WILL STALL AND QUIT. I HAVE STARTED TRYING TO HOLD THE BRAKE AND GIVE GAS TO PREVENT FROM IT CUTTING OFF AT STOP LIGHTS, THE CAR WILL ALSO CUT OFF IN MOTION IF NOT GIVEN GAS. I CAN'T FILE A COMPLAINT EVERYDAY BUT NOT ONE DAY GOES BY THAT MY CAR DON'T CUT OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899719August 31, 2016
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. THE CONTACT STATED THAT A WAS SMELL ENTERED THE INTERIOR OF THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CABIN FILTER WAS REPLACED BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 10/19/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899158August 29, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. THE VEHICLE WAS SLOT TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS APPLIED. THE BRAKES WERE ALSO SLOW TO RESPOND WHEN APPLIED, WHICH CAUSED THE CONTACT TO APPLY FORCE TO THE BRAKE PEDAL. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AFTER CHECKING THE BRAKE SYSTEM. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898751August 26, 2016
UNKNOWN OR OTHER
MY 2013 JETTA HAS 37,000 MILES, JUST OUT OF WARRANTY. I DROVE TO MY DAUGHTERS AND PUT MY CAR IN PARK AND THE KEY WAS LOCKED IN THE IGNITION. I COULDNT TURN THE CAR OFF OR GET THE KEY OUT. I CALLED A VOLKSWAGEN DEALER AND ASKED IF THERE WAS A TRICK TO GETTING MY KEY OUT OF THE IGNITION SO I COULD TURN MY CAR OFF. THE LADY AT THE DEALER LAUGHED AND SAID YES THERE IS A TRICK ILL TRANSFER YOU TO THE SERVICE DEPARTMENT. THE MAN IN THE SERVICE DEPARTMENT INFORMED ME THAT THIS IS A COMMON ISSUE AND HOW TO JIGGLE THE KEY AND TURN IT BACK AND FORTH AND SHOULD WORK. IT WORKED WHEN I GOT HOME. LAST NIGHT I WENT TO GROCERY STORE AND SAME THING MY CAR WOULDNT TURN OFF THE KEY WAS LOCKED. I TRIED THE METHOD THAT THE SERVICE MAN TOLD ME TO DO AND STILL WOULDNT TURN OFF. I DROVE THE CAR TO THE VOLKSWAGEN DEALERSHIP AND EXPLAINED WHAT WAS HAPPENING AND THEY ATTEMPTED TO TURN MY CAR OFF AND THEY COULDNT. THEY SENT ME HOME WITH A RENTAL AND TOOK MY CAR INTO THE SERVICE GARAGE. FOR ALL I KNOW ITS STILL RUNNING. SO THIS IS A COMMON PROBLEM WITH VOLKSWAGEN AND THEY FAIL TO RECALL THIS IGNITION AND MAKE THE CAR OWNERS RESPONSIBLE FOR THE COST OF THE PART AND THE LABOR TO INSTALL. THE IGNITION SHOULD LAST THE LIFE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898771August 26, 2016
UNKNOWN OR OTHER
WHILE IN PARK MY KEY WAS STUCK IN THE IGNITION AND WOULD NOT COME OUT. CAR WAS ON AND I TRIED TO TURN IT OFF AND REMOVE THE KEY AS NORMAL BUT IT WOULD NOT TURN FULLY TO THE OFF POSITION OR COME OUT. I EVENTUALLY STALLED MY CAR OUT AS IT IS A MANUAL TO SHUT IT OFF AND FIDDLED WITH IT FOR AN HOUR AND WAS ABLE TO GET THE KEY OUT. THIS HAS HAPPENED A COUPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898404August 25, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY CARS LOW BEAM HEADLIGHTS UNEXPECTEDLY STOPPED WORKING AFTER BRINGING IT INTO THE WEST BROAD VOLKSWAGEN OF RICHMOND, VA FOR A SAFETY RECALL. I THOUGHT THERE MAY HAVE BEEN A CHANCE THAT THEY BOTH BURNED OUT SIMULTANEOUSLY AND HAD THE LIGHT BULBS CHANGED, BUT STILL NO LUCK. I ALSO PURCHASED A NEW LIGHT SWITCH FOR MY DASH AND IT STILL DOES NOT WORK. I AM A COLLEGE STUDENT AND DO NOT HAVE A LOT OF MONEY TO SPEND ON BLIND DIAGNOSES. MY DAYTIME RUNNING LIGHTS WORK AND MY HIGH BEAMS, JUST NOT MY LOW BEAMS. I HAVE DONE RESEARCH ONLINE AND HAVE FOUND THAT THIS IS AN ISSUE WITH MANY VOLKSWAGEN JETTA DRIVERS FROM THEIR STANDARD MODELS, THROUGH SE-SEL, AND UP INTO THE TDI TRIMS. I BELIEVE THERE SHOULD BE A RECALL ON THIS, BECAUSE IT IS UNSAFE FOR ME TO DRIVE DURING DUSK AND IF I EVER NEED TO DRIVE AT NIGHT I AM FORCED TO USE MY HIGH BEAMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898643August 25, 2016
ELECTRICAL SYSTEM
KEY GOT STUCK IN THE IGNITION WITH MOTOR RUNNING. COULD NOT TURN TO "OFF" POSITION. ALTHOUGH I COULD KILL THE MOTOR BY RELEASING THE CLUTCH (MANUAL TRANSMISSION), I STILL COULD NOT TURN THE KEY OFF AND, THEREFORE, WOULD HAVE TO JUST LET THE BATTERY DIE AFTER MANY HOURS OF SITTING THERE WITH THE KEY ON. I COULD NOT LEAVE THE VEHICLE UNATTENDED AS ANYONE COULD HAVE GOTTEN IN, STARTED IT RIGHT UP, AND LEFT WITH IT. DID A GOOGLE SEARCH AND FOUND THAT OPINION PLACED THE BLAME ON A FAULTY IGNITION SWITCH. ALSO DISCOVERED MANY OTHERS WITH THIS EXACT SAME PROBLEM WHO HAD TO HAVE THEIR IGNITION SWITCHES REPLACED, SO THIS IS A KNOWN PROBLEM WITH VOLKSWAGEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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