Volkswagen Eos Complaints

426 consumer complaints on file.

#11164673January 2, 2019
EXTERIOR LIGHTING
DRIVING DOWN THE ROAD AND MULTIPLE EXTERIOR LIGHTS STARTED GOING OUT INCLUDING HEADLIGHTS, BRAKE LIGHTS, FOG LIGHTS. LIGHTS CONTINUED TO GO IN AND OUT. TOOK CAR TO VW DEALERSHIP. IT WAS FOUND THE FUSE AND FUSEBOX WERE MELTED. OTHER VW MODELS HAVE BEEN RECALLED. THE VW EOS IS NOT RECALLED DUE TO THE MELTING FUSE BOX. THE DEALERSHIP SAID THIS IS RARE TO HAPPEN. VW CUSTOMER SERVICE WILL NOT COVER ANY OF THE COSTS DUE TO THE FUSE AND FUSE BOX MELTING. THIS IS A SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157155December 9, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE A EPC LIGHT THAT GOES OFF AND ON AND REDUCES THE POWER AND SPEED TO 10 MPH SOMETIMES NOT ABLE TO GET GOING PLUS ENGINE LIGHT ALSO POPS ON I ALMOST GOT REAR ENDED BECAUSE OF THESE LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154031November 26, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION FAILED. THE CONTACT STATED THAT THE VEHICLE BEGAN SPUTTERING AND THE RPMS INCREASED RAPIDLY. IN ADDITION, THE VEHICLE WOULD NOT ENGAGE IN THE REVERSE POSITION WHEN PROMPTED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE. THE CONTACT RESTARTED THE VEHICLE AND WAS ABLE TO DRIVE HOME ON MOST OCCASIONS. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. HANOVER VOLKSWAGEN (1850 CARLISLE STREET, HANOVER, PENNSYLVANIA 17331, (717) 797-4721) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED BASED ON DIAGNOSTIC TROUBLE CODE: P27-11. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO PART AVAILABLE FOR THE REPAIR. THE CONTACT REFERENCED TSB NUMBER: 30-14-03 FROM AUGUST OF 2014 AS A POTENTIAL CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153449November 24, 2018
AIR BAGS, ELECTRICAL SYSTEM
AS I WAS BACKING OUT OF A PARKING SPOT ON 12/29/17, NOT QUITE 3 MONTHS AFTER I BOUGHT THE CAR, THE CLOCK SPRING FAILED, WHICH MEANT NO AIRBAGS. SINCE I KNEW THIS WAS PREVIOUSLY AN ISSUE, I CONTACTED VW DIRECTLY SINCE THE RECALL WAS NOT COMING UP AT THE DEALERSHIP. THEY TOLD ME THAT THE PART HAD BEEN PREVIOUSLY FIXED IN 2016 UNDER THE RECALL, AND EVEN THOUGH THE PART FAILED AGAIN IN LESS THAN 2 YEARS, IT WASN'T COVERED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150404November 9, 2018
AIR BAGS
TAKATA RECALL ON 10/19/18 I TOOK MY CAR TO THE DEALERSHIP SO THAT THEY COULD INSTALL THE NEW AIRBAG INFLATOR KIT DUE TO THE RECALL. A FEW DAYS LATER I NOTICED MY HORN WAS NOT WORKING. I RETURNED TO THE DEALERSHIP ON 11/9/18 ONLY TO BE TOLD I NEED TO REPLACE THE ENTIRE AIRBAG BECAUSE THE BRACKETS CONNECTING TO THE AIRBAG ARE NOT SENDING A GOOD SIGNAL TO THE HORN. HOWEVER I WENT ONLINE AND ONE OF THE ITEMS CLEARLY CALLED OUT WITH THE RECALL IS "DO NOT PULL ON THE HORN SWITCH FEED PIGTAIL WIRE TO DISENGAGE THE CONNECTOR FROM THE DRIVER AIRBAG HOUSING OR TO DISCONNECT THE HORN SWITCH TO STEERING WHEEL WIRE HARNESS CONNECTION. IMPROPER PULLING ON THIS PIGTAIL WIRE OR CONNECTION CAN RESULT IN DAMAGE TO THE HORN SWITCH MEMBRANE OR FEED CIRCUIT." ALTHOUGH I HAVE A WARRANTY I WAS TOLD MY ISSUE IS NOT COVERED AND THAT I NEED TO PAY $598.00 PRE TAX TO FIX THE ISSUE. BASED ON WHAT IS DOCUMENTED ONLINE IT WOULD SEEM AN ERROR OCCURRED WITH THE INSTALLATION OF THE AIRBAG INFLATOR KIT IMPACTING MY HORN. I DID ASK THE DEALERSHIP WHAT OTHER ISSUES COULD THIS CAUSE AND IF THE AIRBAG WAS IMPACTED THEY EXPLAINED SINCE THE AIRBAG INDICATOR LIGHT WAS NOT ON NOTHING WAS WRONG WITH THE AIRBAG. HOWEVER THE INDICATOR LIGHT WAS NOT ON WITH THIS RECALL EITHER BUT SOMETHING WAS HORRIBLY WRONG. I'D LIKE ANY ASSISTANCE TO CONFIRM THIS HORN ISSUE IS NOT RELATED TO THE REPLACEMENT DEALING WITH THE TAKATA RECALL. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145045November 2, 2018
POWER TRAIN
AFTER DRIVING MY CAR OF AND ON FOR ABOUT TWO HOURS, I WAS LEAVING FROM A FRIEND'S DRIVEWAY AND REALIZED MY CAR WOULD NOT GO INTO REVERSE. I HAD TO PUT THE CAR IN NEUTRAL AND PUSH THE CAR OUT OF THE DRIVEWAY. THIS WAY VERY HUMITATING. AFTER SPEAKING TO A VOLKSWAGEN DEALERSHIP, THEY ADVISED ME THAT THIS HAS BEEN AN ONGOING ISSUE FOR SOMETIME. WELL I'M SORRY VOLKSWAGEN I DON'T HAVE MONEY TO WASTE, ESPECIALLY WHEN THEY KNOW THAT THIS HAS BEEN A SERIOUS PROBLEM. I HAVE CHILDREN THAT I HAVE TO TRANSPORT BACK AND FORTH AND AT THIS POINT I DONT FEEL THAT MY VOLKSWAGEN IS A RELIABLE CAR. PLEASE TELL ME THERE IS A RECALL IN PLACE FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143128October 25, 2018
AIR BAGS
2012 VOLKSWAGEN EOS KOMFORT. CONSUMER WRITES IN REGARD TO VEHICLE AIRBAG SAFETY RECALL. *AS THE CONSUMER STATED SINCE THE AIRBAG RECALL WAS COMPLETED, THE AIR BAG WARNING LIGHT ILLUMINATED ON MULTIPLE OCCASIONS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141220October 18, 2018
POWER TRAIN
WHILE DRIVING ON HWY AT APPROX. 50 MPH, AUTOMATIC TRANSMISSION SHIFTED BY ITSELF TO NEUTRAL. UNABLE TO SHIFT BACK TO DRIVE, PULLED OVER AND USING BREAKS WAS ABLE TO STOP VEHICLE ON EMERGENCY LANE. WAS ABLE THEN TO CHANGE GEAR TO PARK. TURN OFF CAR AND START AGAIN. CALLED MECHANIC WHO HAD PREVIOUSLY HEARD OF NEUTRAL SWITCH VW ISSUES. THIS EOS ONLY HAS 26,000 MILES AND IS 4 YRS OLD SINCE PURCHASED NEW. THUS STILL COVERED BY POWERTRAIN WARRANTY UNTIL APRIL 2019. DEALERSHIP DIAGNOSIS CALLS FOR A $1525 SHIFT LEVER WITH MULTI-SWITCH (INCLUDES NEUTRAL SWITCH) REPLACEMENT REPORTEDLY NOT COVERED BY ANY WARRANTY OF THIS VEHICLE, INCLUDING THE POWERTRAIN WARRANTY THAT EOS HAS FOR 5YRS / 60,000 MILES. A SAFETY HAZARD IN THE MAKING PRONE TO HWY ACCIDENTS AND POSSIBLE LOSS OF LIFE AND MULTI VEHICLE RISK AND FAILURE TO RECOGNIZE AND APPLY WARRANTY OFFERED AT PURCHASE TIME ON NEW VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141092October 17, 2018
AIR BAGS, ELECTRICAL SYSTEM
I TOOK THE CAR IN AS PART OF THE TAKATA INFLATOR RECALL. EVERYTHING IN THE CAR WAS WORKING WHEN I DROPPED OFF THE CAR. NOW THE DEALERSHIP WANTS $700 PLUS TO REPAIR THE HORN, IGNITION LOCK, CONTROLS ON THE STEERING WHEEL THAT CONTROL THE VOLUME AND MENU BUTTONS ON THE DISPLAY PANEL. THESE ITEMS WERE WORKING WHEN I DROPPED OFF THE CAR. VWOA HAS STATED DUE TO THE AGE OF THE CAR AND THE MILEAGE, THESE ITEMS ARE NOT COVERED UNDER WARRANTY. THEY WERE WORKING WHEN I BROUGHT THE CAR TO THE DEALERSHIP, MOMENTUM VOLKSWAGEN OF CLEAR LAKE. I DROPPED THE CAR OFF ON OCTOBER 16TH AT 9 AM FOR AN 9:15 APPOINTMENT, THEY CALLED AROUND 11 AM SAYING THE CAR NEEDED $700 PLUS TO REPAIR THE HORN, IGNITION LOCK, AND THE BUTTONS ON THE STEERING WHEEL. I WASN'T GOING TO PAY FOR IT, THEY WERE WORKING WHEN I DROPPED THE CAR OFF. THE DEALERSHIP CONTACTED MANAGEMENT AT VW AND THEY SAID THEY WERE NOT GOING TO PAY FOR IT. THE SERVICE SUPERVISOR IS CALLING SOMEONE ELSE AT THE DEALERSHIP TO SEE ABOUT GETTING THE PROBLEM RESOLVED. I CONTACTED VW OF AMERICA CUSTOMER SERVICE AT 800-822-8987, TALKED TO KAY C., THE LEADERSHIP TEAM AT VWOA SAID BECAUSE OF THE AGE OF THE CAR AND MILEAGE, THESE ITEMS ARE NOT COVERED UNDER WARRANTY. SO IT IS MY FAULT THAT THE RECALL TAKES OVER 5 YEARS TO GET TO MY CAR, WHAT IF I HAD BEEN IN AN ACCIDENT AND DIED DUE TO SHARDS SEVERING MY ARTERIES IN MY NECK AND I BLEED TO DEATH IN AN OTHERWISE BEIGN ACCIDENT, WHILE WAITING FOR THE AIRBAG TO BE REPLACED. IF I HAD NOT TAKEN THE CAR TO THE DEALERSHIP FOR THE AIR BAG RECALL, MY STEERING WHEEL CONTROLS AND HORN WOULD STILL BE WORKING. SO THIS FREE REPLACEMENT RECALL IS COSTING ME THREE DAYS WITHOUT A CAR, AND WHATEVER IT COSTS TO REPAIR WHAT THE DEALERSHIP BROKE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140715October 16, 2018
UNKNOWN OR OTHER
IN 2015, THERE WAS A RECALL FOR THE CLOCK SPRING. A REPAIR WAS MADE, NOT A REPLACEMENT WHEN THE VEHICLE HAD APPROXIMATELY 30,000 MILES ON IT. IN SEPT. 2018 AT APPROXIMATELY 56,000 MILES, THE AIRBAG LIGHT CAME ON AND ALL STEERING WHEEL CONTROLS WERE LOST INCLUDING THE HORN. VW IS REFUSING TO COVER THE REPAIR UNDER THE RECALL BECAUSE OF THE COVER THAT WAS INITIALLY INSTALLED IN 2015. IT IS OBVIOUS THAT THE COVER DID NOT FIX THE ISSUE AND THE CLOCK SPRINGS ARE FAULTY AND EXTREMELY DANGEROUS AS THEY AIRBAG AND HORN DO NOT WORK WHEN THEY FAIL. IF THEY HAD REPLACED THE CLOCK SPRING IN 2015, I WOULD UNDERSTAND A SECOND ONE NOT BEING COVERED. HOWEVER, THEY DID NOT REPLACE IT, THEY PLACED A COVER OVER IT. THEIR REFUSAL TO ADDRESS THE RECALL PROPERLY AND REPLACE THE PART IS UNACCEPTABLE. I HAVE THE CLOCK SPRING, I DEMANDED IT WHEN I WAS FORCED TO PAY FOR A REPLACEMENT THAT COST OVER $700.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139851October 11, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE DRIVING 15 MPH, THE VEHICLE JERKED BACK AND FORTH AND THE GEAR SHIFT INDICATORS BEGAN TO FLASH. WHEN THE CONTACT PLACED THE VEHICLE INTO PARK AND THEN DRIVE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO HERITAGE VOLKSWAGEN OF WEST ATLANTA (1981 THORNTON RD, LITHIA SPRINGS, GA, 30122, 770872-0033) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139495October 10, 2018
ENGINE, POWER TRAIN
WHILE DRIVING AT 50 MILES PER HOUR, VEHICLE SHIFTED ITSELF TO NEUTRAL... SLOWLY CHANGED LANES TO EMERGENCY LANE AND CAME TO A HAULT. PLACED CAR ON PARK TESTED REVERSE AND IT WORKED...PLACE ON DRIVE AND CAR DROVE ON... A VW MECHANIC TELS ME IT COULD BE A TRANSMISION MULTISWITCH PROBLEM; DO YOU HAVE HISTORY OR RECORD OF SUCH SCARY PROBLEM WITH EOS???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138782October 6, 2018
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
LAST WEEK, WHILE TURNING INTO OUR DRIVEWAY, THE STEERING WHEEL MADE A SOUND LIKE RUBBER GRINDING. IMMEDIATELY, AN ERROR MESSAGE APPEARED INDICATING AN AIRBAG FAILURE. THE FOLLOWING DAY, WHILE DRIVING ON A 4-LANE HIGHWAY, ANOTHER VEHICLE BEGAN A LANE CHANGE WHILE I WAS IN ITS BLIND SPOT. I APPLIED THE BRAKES, AND ATTEMPTED TO SOUND THE HORN TO ALERT THE OTHER MOTORIST TO AVOID COLLISION, HOWEVER THE CAR'S HORN FAILED. THE ACCIDENT WAS AVOIDED, BUT THE EXPERIENCE WAS UNNERVING. MY WIFE TOOK THE VEHICLE TO A LOCAL VW SERVICE CENTER ON 10/5/18, AND WAS TOLD THE FAILURE WAS RELATED TO AN ISSUE WITH THE CLOCK SPRING, A REPAIR WHICH SHE WAS TOLD WAS UNCOVERED BY RECALL. WE WERE A LITTLE SUSPICIOUS, BECAUSE THE DEALER HAD JUST PERFORMED A TAKATA AIRBAG RECALL SERVICE IN FEBRUARY, THEN TODAY WE RECEIVED ANOTHER RECALL NOTICE REGARDING THE AIRBAG BUT NOT THIS RELATED ISSUE. SOME INVESTIGATION IN ONLINE PUBLICATIONS LIKE FORBES, INDICATED THAT THERE WAS A RECALL FOR THE CLOCK SPRING IN 2015, WITH THIS VEHICLE LISTED IN THE MODEL LIST AND PRODUCTION DATES. HOWEVER, VW DOES NOT LIST THIS RECALL UNDER OUR VIN NUMBER. AGAIN WE ARE SUSPICIOUS. IT IS OUR FEELING THAT THE FAILURE OF THE CLOCK SPRING, AFFECTING THE SAFETY FEATURES OF THE DRIVER'S AIR BAG AND THE CAR HORN (THE HORN IS NOT BROKEN, THE CLOCK SPRING IS), POSES A MOTORIST SAFETY RISK TO THIS AND OTHER VEHICLES IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132793October 1, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE LOST POWER AND SHIFTED INTO NEUTRAL. ALSO, THE SERVICE VEHICLE WARNING INDICATOR ILLUMINATED. THE CONTACT'S DIAGNOSTIC TROUBLE CODE READER PROVIDED CODE: U0103. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 29,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131890September 27, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. WHILE DRIVING 50 MPH, THE SUN ROOF SPONTANEOUSLY SHATTERED WITHOUT WARNING. THE CONTACT RECEIVED MINOR CUTS AND GLASS WAS EMBEDDED INTO HER SKIN DUE TO THE FAILURE, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11131659September 26, 2018
POWER TRAIN
DSG GEARBOX TRANSMISSION FAILS AT 88,000 MILES. AFTER DRIVING THE CAR IN TRAFFIC (MANY STOPS/STARTS) THE TRANSMISSIONS JERKS BETWEEN SHIFTS, AND EMITS A LOUD 'CLUNK' WHEN SHIFTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130542September 21, 2018
FUEL/PROPULSION SYSTEM
VEHICLE CONTINUES TO STALL WHILE AT LOW IDLE OR STOPPED. SEVERAL ATTEMPTS OF FIXING THIS ISSUE AT THE DEALERSHIP HAS FAILED TO IDENTIFY AND CORRECT THE ISSUE. THE DEALERSHIP FIRST REPLACED THE SPARK PLUGS AND COIL PACKS, TWO MOTHS LATER WHEN THE SAME ISSUE OCCURRED THEY REPLACED THE HIGH PRESSURE FUEL PUMP AND TWO MONTHS LATER THE CAR IS IN THE SHOP FOR THE SAME ISSUE. ON TWO OCCASIONS MY CAR STALLED WHILE DRIVING ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129948September 17, 2018
AIR BAGS
TAKATA RECALL WE HAVE RECEIVED SEVERAL NOTICES FOR THE PAST YEAR THAT OUR AIRBAGS NEED REPLACEMENT AND THAT IT IS DANGEROUS TO DRIVE AS IS. HOWEVER, EVERY TIME WE CALL THE VW DEALER THEY TELL ME THEY DON'T HAVE PARTS. MOST RECENTLY I WAS TOLD THAT RIGHT NOW PARTS ARE NOT BEING MADE. WE NEED TO USE THIS VEHICLE. WHAT ARE OUR OPTIONS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129956September 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS). GURLEY LEEP AUTOMOTIVE GROUP (5302 GRAPE RD, MISHAWAKA, IN 46545, 1-888-506-1552) AND GURLEY LEEP VOLKSWAGEN (4004 NORTH GRAPE ROAD MISHAWAKA, IN 46545, 1-888-506-1552) CONFIRMED THAT THE PART WAS UNAVAILABLE AND WERE WAITING ON THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128221September 8, 2018
ENGINE
MY 2012 VW EOS SHUT OFF WHILE DRIVING ON THE HIGHWAY. THE CAR NEEDED TO BE TOWED TO THE REPAIR SHOP. THE TIMING CHANGE COMPLETELY MALFUCTION BY MECHANICAL FAILURE. THE CAR HAS HAD ALL SERVICES, GREAT CONDITION AND ONLY 55,000 MILES. COST TO REPAIR THE CAR IS OVER $3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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