Volkswagen Eos Complaints

426 consumer complaints on file.

#11355619September 17, 2020
STEERING
SEPT 20515 - SAFETY RECALL 69L2 - STEERING WHEEL CLOCK SPRING, REPLACED 2016 - WENT OUT AGAIN 9-20, 5 YEARS LATER. VW DENIED REPLACEMENT AS IT IS NOT CONSIDERED A SAFETY ISSUE AND THE AIRBAG LIGHT DOESN'T STAY ON. THE HORN, DOESN'T WORK, OR OTHER CONTROL ON STEERING COLUMN. STEERING WHEEL STARTED SQUEAKING IN AUG. 2020. IT STARED AS I WAS DRIVING, HAD TO USE HORN TO STOP SOMEONE FROM BACKING INTO ME AND IT DIDN'T WORK, THOUGHT I PERHAPS DIDN'T PRESS HORN HARD ENOUGH, NOT THE CASE, IT HAPPENED AGAIN. ALSO, CRUISE CONTROL, RADIO, ETC. ANYTHING CONTROLLED BY STEERING WHEEL DO NOT WORK. I NEED TO PAY FOR REPAIRS. ALSO THE "AMBIENT TEMP SENSOR" STOPPED WORKING, REPLACED I HAD TO PAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351567August 27, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE ANTI BRAKE SYSTEM WARNING INDICATOR LIGHT ILLUMINATED. IN ADDITION, THERE WAS AN ABNORMAL BEEPING NOISE DETECTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED TO CONTACT THE LOCAL DEALER. THE VEHICLE WAS THEN TAKEN TO VOLKSWAGEN OF NAPLES (601 AIRPORT ROAD SOUTH, NAPLES, FL 34104 (239) 302-3287) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 44,466. THE CONTACT STATED THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340720July 21, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE VEHICLE CONSUMED A QUART OF OIL EVERY MONTH. THE CONTACT ALSO STATED AFTER CHANGING THE BATTERY, THE ECM HAD TO BE RE-FLASHED. THE CONTACT STATED THE REAR DOOR WARNING LIGHT WAS ILLUMINATED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326932June 2, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
WHILE DRIVING THE N,D, R, P, S STARTS FLASHING. IT CAN CAUSE THE VEHICLE TO SHIFT INTO NEUTRAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325449May 21, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE EMITTED A LOUD SOUND AND SHIFTED INTO NEUTRAL INDEPENDENTLY. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, AND THE RPM INCREASED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT SHIFTED FROM LOW GEAR BACK TO DRIVE SEVERAL TIMES AND THE VEHICLE RESPONDED AND OPERATED AS DESIGNED. THE CONTACT DROVE SAFELY BACK TO THE RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER NOR AN INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V333000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 10,209.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318394March 17, 2020
ENGINE
IT HAS A MAJOR OIL LEAK AND ONLY HAS 56,000 MILES ON IT. THE LEAK IS AT REAR MAIN SEAL AND UPPER TIMING GASKET. I FEEL DUE TO THE LOW MILEAGE, THIS SHOULD NOT HAPPEN. DUE TO WHERE THE OIL LEAK IS PRESENT, THE ENGINE NEEDS TO BE PULLED WHICH IS A VERY EXPENSIVE REPAIR. I FEEL THIS SHOULD BE UNDER THE POWER TRAIN WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309059February 13, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN EOS. THE CONTACT STATED THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER START-UP. THE CONTACT WAS CONCERNED FOR HER SAFETY AND HAD THE VEHICLE TAKEN TO CAR PROS VW OF SAN BERNARDINO DEALER, (1600 S, CAM REAL, SAN BERNARDINO, CA 92408) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER FRONT AIR BAG IGNITER AND CRASH SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307561February 6, 2020
UNKNOWN OR OTHER
THE SUNROOF STARTED FALLING APART WHEN MY CAR WAS A PROXIMITY 45000 MILES, AND I REPORTED, AND CALL TO VW CUSTOMERS SERVICE ROR SEVERAL TIMES FIX THE PROBLEM, AND THEY DENY TO DO THIS. FINALLY. I HAD TO DO ONOT MY OWN, BUT WHAT I LEARNED TROUGH ONE OF MY FRIENDS, IS THAT EXIST A RECALL FOR THAT. I WILL APPRECIATE IF YOU CONFIRM THIS FOR ME - THE SECOND ISSUE IS THE REAR CAMERA DIDN'T WORK PROPERLY WHEN MY CAR WAS 40000 MILES. I REPORTED THIS CASE SEVERAL TIMES, AND I DID THE SAME PROCESS CALLING CUSTOMERS SERVICES, AND THEY TOLD ME THAT THE POSSIBLE DAMAGE IS A CONSEQUENCE OF , MANUFACTURE, AND THEY FIXED 3 TIMES SAME PROBLEM. I PAI'D FROM MY PACKAGE, AND WHAT I LEARNED IS THAT EXIST A RECALLS FOR THIS. I WOULD LIKE TO BE CONFIRMED, BECAUSE THEY NEED TO REIMBURSE MY MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300146January 17, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT STATED THAT HER ABS WARNING LIGHT HAD ILLUMINATED WHILE DRIVING AT AN UNKNOWN SPEED. THE VEHICLE WAS TAKEN TO HILEY VOLKSWAGEN OF ARLINGTON 1461 E INTERSTATE 20, ARLINGTON, TX 76018 (817) 575-6000 FOR A NHTSA RECALL REPAIR NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). A DIAGNOSTIC TEST WAS PERFORMED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE CONTACT STATED THAT SHE WAS THEN GIVEN AN ESTIMATE OF $2,700.00 FOR AN UNSPECIFIED PUMP. THE CONTACT THEN TOOK THE VEHICLE TO AUTOBAHN VOLKSWAGEN FORT WORTH 2810 WHITE SETTLEMENT RD, FORT WORTH, TX 76107 WHERE SHE WAS INFORMED AGAIN THAT THERE WERE NO RECALLS ON THE VEHICLE AND GAVE HER THE SAME ESTIMATE AS THE PREVIOUS DEALER. THE MANUFACTURER WAS NOTIFIED AND SET UP BOTH APPOINTMENTS FOR THE VEHICLE TO BE SERVICED. NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 122,328.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297785January 7, 2020
POWER TRAIN
HARSH/JERKY SHIFTING IN DSG POWER TRAIN UNIT. TYPICALLY AT VERY LOW SPEEDS. THIS CONDITION PREVIOUS INVESTIGATED THROUGH CLOSED CASE # PE09035. ISSUE RELATES TO EXCESS WEAR IN SOLENOID BUSHINGS. PREVIOUSLY REPORT BY NHTSA THAT VW ISSUED EXTENDED WARRANTY OF 10YEARS/100,000 MILES. CAR WAS WITHIN LIMITS BUT VW REFUSED REPAIR SAYING MECHATRONIC UNIT (WHERE THE DEFECTIVE VALVES ARE LOCATED) NOT COVERED BY AGREEMENT WITH NHTSA. CURRENT NHTSA WEB PAGES APPARENTLY INCORRECTLY REPORT THAT VW DOES REPLACE DEFECTIVE UNITS. JERKING IS DANGEROUS IN PARKING MANEUVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296713January 2, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE'S ELECTRICAL SENSORS TURNED ON AND OFF WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING BUT THE RESULTS WERE UNKNOWN. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED AND THE VEHICLE WAS NOT REPAIRED BECAUSE THE RECALL HAD LAPSED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281620November 21, 2019
POWER TRAIN
CAR WAS IN MORNING TRAFFIC AND FAILED DUE TO TIMING BELT FAILURE AT 85000 MILES. CAR WAS MAINTAINED BY DEALERSHIP AT RECOMMENDED INTERVALS. THE MANUALS AND DEALER RECOMMENDED BELT REPLACEMENT AT 110000 MILES. FORTUNATELY MY WIFE WAS NOT INJURED OR KILLED IN WHAT COULD HAVE LED TO A SERIOUS ACCIDENT. AFTER LOOKING AT THE INTERNET AND TALKING TO MECHANICS, THIS APPEARS TO BE A MAJOR SAFETY FLAW THAT SHOULD LEAD TO A RECALL OF THESE MOTORS BY THE NHTSA AND CORRECTION BY VOLKSWAGEN AND PAYMENT FOR MOTOR REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280025November 14, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. WHILE THE VEHICLE WAS IN REVERSE OR DRIVE, IT FAILED TO MOVE FORWARD OR SHIFT INTO NEUTRAL. WHEN THE CONTACT POWERED OFF AND RESTARTED THE ENGINE, THE VEHICLE RESUMED NORMAL OPERATION. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED AND THE BRAKE WARNING INDICATOR INTERMITTENTLY ILLUMINATED. ALSO, WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AUDI BUFFALO (5255 GNEISS ST, , NY 14026, (888) 420-1357) WHERE IT WAS DIAGNOSED THAT THE GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHO MADE THE SAME DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,661.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279736November 13, 2019
ENGINE
TIMING BELT ADJUSTER FAILED, LOST OIL PRESSURE AND AND DAMAGED VALVES. THE ENGINE NEEDS TO BE REPLACED. 69664 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279297November 10, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
MY CAR DOESN'T ALWAYS GO IN REVERSE. THE REM PANEL SIGNAL GOES FROM 0-5 IN MINUTES BUT FEELS LIKE IT'S STALLED. THE ENGINE LIGHT IS ALWAYS ON. I READ THAT THERE HAS BEEN A RECALL BECAUSE OF A GEAR MALFUNCTION. AND AN EXTENDED WARRANTY FOR CARS UP TO 10YEARS OLD OR 100,000 MILES. I FIT INTO THIS CATEGORY. THIS HAPPENS WHEN I START THE CAR AND STOP AT A STOP SIGN. I'VE TAKEN MY CAR TO VW DEALERSHIPS AND PRIVATE DEALERS AND THEY CAN'T SEEM TO FIGURE IT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277311October 31, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I BOUGHT THE VEHICLE ON 02/15/2013 IT ONLY HAVE 10,000 MILES ON IT. THEN AS SOON AS IT HIT 68,500 MILES AND WENT OUT OF WARRANTY. I HAD JUST HAD IT SERVICED FOR THE LAST TIME UNDER WARRANTY ON 6/21/2019 AT 67,996 MILES. THE TIMING CHAIN SNAPPED AND BENT ALL THE VALVES. I HAD TO REBUILD THE ENGINE. WHICH COASTED A FORTUNE. I SAW THAT THEIR WERE A BUNCH OF CLASS ACTION SUITES GOING ON AGAINST VOLKSWAGEN FOR SIMILAR ISSUE BUT WAS DEALING WITH A FAMILY CRISIS THAT ENDED POORLY AND WENT INTO A STATE OF DEPRESSION FROM THE DEATH OF MULTIPLE FAMILY MEMBERS BACK TO BACK SO I NEVER FOLLOWED UP ON IT. NOW MY CAR IS AT 80,000 MILES AND SEEMS TO BE EXPERIENCING ELECTRICAL PROBLEMS AS WELL AS PROBLEMS WITH THE CD PLAYER IT PROGRESSED AND NOW ALL DISK SPACES SAY ERROR AND I CANT PLAY CDS. WHEN I COULD GET IT WORKING IT WAS FINE UNTIL TURNING OFF THE CAR THEN OPENING THE DOOR I HEARD NOISES FROM THE PLAYER WHEN STARTING THE CAR IT SAYS ERROR IN ALL THE DISK SPACES AND HALF THE TIME WONT EVEN LET ME LOAD THE DISK. THIS IS RIDICULOUS. THIS CAR IS MY BIGGEST REGRET OF MY LIFE. ITS A NIGHT MARE THERE HAVE BEEN MORE ISSUES BUT THESE ARE THE BIGGEST AND MOST RECENT ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277027October 30, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM
WHILE DRIVING A 2012 VW EOS, THE ENGINE STUMBLED AND UNLOADED TONS OF SMOKE OUT OF THE REAR OF THE CAR. THIS INCIDENT OCCURRED WHILE DRIVING THE CAR AT A HIGH RATE OF SPEED AND CAUSED A DANGEROUS SITUATION. THE DEALERSHIP REPLACED THE DEFECTIVE FUEL INJECTOR, WHICH HAPPENS TO BE UNDER WARRANTY FOR 120,000 MILES. THE ISSUE I HAVE IS THAT VW WILL NOT PROACTIVELY REPLACE THE DEFECTIVE FUEL INJECTORS, POTENTIALLY CAUSING 3 MORE DANGEROUS SITUATIONS. ADDITIONALLY, WHEN A FUEL INJECTOR FAILS THERE IS A HIGH PROBABILITY OF A CATALYTIC CONVERTER FAILURE DUE TO THE ENGINE MISFIRE. THIS HAPPENED TO ME AND VW WOULD NOT COVER THE FAILURE OF THE CATALYTIC CONVERTER - WHICH SEEMS UNFAIR, ESPECIALLY IN LIGHT OF VW'S ISSUE WITH ITS RECENT EMISSION SCANDAL. I HAD 2 INDEPENDENT MECHANICS VERIFY THE IMPACT A FAILED FUEL INJECTOR HAS, YET MY VOLKSWAGEN DEALERSHIP DID NOT AGREE MINE WAS CAUSED BY A FAILED INJECTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267712October 10, 2019
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO HAMILTON VOLKSWAGEN (2200 NJ-33, HAMILTON SQUARE, NJ 08690, 609-587-76000) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING FAILED. THE CLOCKSPRING WAS NOT REPLACED. THE MANUFACTURER STATED THAT THE CLOCKSPRING WAS ALREADY REPLACED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 904,502.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254040September 9, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I HAVE TWIN DAUGHTERS THAT WERE 17 YRS. LAST YR. I AM A SINGLE MOM. I BOUGHT THIS CAR OFF A CRAIGSLIST AD. WHEN MY DAUGHTER & I WENT & LOOKED AT IT I LOOKED TO SEE IF IT HAD EVER BEEN WRECKED IT HAD NO REPORT OF THAT. THE PERSON THAT SOLD IT TO ME SAID THE CONVERTIBLE DIDN'T GO DOWN BECAUSE HE DIDN'T HAVE THE KEY, I HAD NO IDEA THAT IT HAD 33 COMPLAINTS FILED ON IT, AND IT WOULD BE LEAKING WATER FILLING THE FLOOR BOARDS 2-3"EVERY TIME IT STORMED. I ALSO DIDN'T KNOW THAT THE PERSON THAT BOUGHT IT BRAND NEW WAS HIT BY A ICE TRUCK WHO ROLLED OVER THE TOP OVER IT, NOR DID I KNOW THAT THE NEXT PERSON THAT BOUGHT THE CAR HAD THE CONVERTIBLE TOP BLOW OFF ON THE FREEWAY GOING 60 MPH DOWN THE ROAD SO HER MECHANIC JUST GLUED IT CLOSED, NOR DID I THE PERSON I BOUGHT IT FROM SAID IT HAD ONE OWNER AND IT RAN REALLY GREAT, I EXPRESSED I HAD TO BUY TWO CARS & COULDN'T AFFORD TO BUY JUNK OR SOMETHING UNRELIABLE, NOW MY DAUGHTER IS READY TO GO OUT OF STATE TO COLLEGE & WE CAN'T EVEN SELL THE CAR BECAUSE OF ALL OF THE COMPLAINTS FILED AGAINST THE CAR. WE CAN'T AFFORD TO GET IT FIXED AND HAD NEVER BEEN SOLD TO US AS A DECENT RUNNING CAR AS IS. THIS CAR IS LITERALLY FALLS BEYOND THE LEMON LAW IT IS DANGEROUS, AND I FEEL WE HAVE BEEN TAKEN ADVANTAGE OF IN THIS SITUATION. I DON'T KNOW WHAT TO DO ABOUT IT. BUT I AM IN NO POSITION TO FINANCE ANOTHER CAR FOR MY DAUGHTER, THIS VEHICLE SHOULD BE TAKEN OUT OF COMMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244948August 19, 2019
AIR BAGS, ELECTRICAL SYSTEM
-AIR BAG - REPEATED SENSOR FAILURE, WHICH ARE DISABLING THE AIR SAFETY SYSTEM. - FAILURE OF THE RED LED DASH DISPLAY (THE RED DISPLAY BOARDS HAVE A HISTORY OF FAILURE DUE TO 4 DEFECTIVE SOLDER ON THE CIRCUIT BOARD) WHICH MAKES THE OPERATOR UNAWARE THAT DOORS ARE NOT CLOSED AND LATCHED, SO THAT THE DOORS OPEN WITHOUT WARNING WITH THE VEHICLE IN MOTION. ALSO, LOSS OF VERIFICATION OF SHIFT LOCATION ( IS THE VEHICLE IN PARK-DRIVE-REVERSE) WHICH CAN CAUSE THE CAR TO MOVE WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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