Volkswagen Eos Complaints

426 consumer complaints on file.

#11243818August 13, 2019
AIR BAGS
FAILURE OF AIR BAG SYSTEM. REPEATED AIR BAG FAILURE WARNING LIGHT DUE TO DEFECTIVE COLLISION SENSOR AND DEFECTIVE WIRING CONNECTOR AT THE SENSOR UNITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229591July 5, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE DRIVING 20 MPH, THE TRANSMISSION JERKED AND THE RPMS INCREASED WITHOUT WARNING. THE VEHICLE ALSO ACCELERATED INTERMITTENTLY, WHICH PRESENTED THE POTENTIAL RISK OF A CRASH. THE VEHICLE WAS EXLCUDED FROM NHTSA CAMPAIGN NUMBER: 09V333000 (POWER TRAIN). THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE09035 (POWER TRAIN), BUT THE FAILURE WAS SIMILAR. VOLKSWAGEN VAN NUYS (6115 VAN NUYS BLVD, VAN NUYS, CA 91401, (818) 785-7571) WAS NOTIFIED AND WAS CURRENTLY SERVICING THE TRANSMISSION ASSEMBLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SUGGESTED THE DEALER REPLACE THE SAME OEM TRANSMISSION ASSEMBLY. THE APPROXIMATE FAILURE MILEAGE WAS 51,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229363July 3, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE DRIVING 60 MPH, THE RPMS ACCELERATED ON THEIR OWN. THE CONTACT HEARD AN ABNORMAL NOISE AND NOTICED THAT THE GEAR LIGHTS ON THE INSTRUMENT PANEL WERE TURNING ON AND OFF. THE VEHICLE WAS TAKEN TO VOLKSWAGEN VAN NUYS (LOCATED AT 6115 VAN NUYS BLVD, VAN NUYS, CA 91401, (818) 785-7571) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 123,790.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228751July 1, 2019
POWER TRAIN
ON SUNDAY, JUNE 30TH, 2019, @ ABOUT 6PM, @51K I WAS DRIVING 25MPH AND CAR JERKED, THEN THE RPMS REVVED REALLY HIGH AND CAR SLOWED DOWN, AND "PRNDS" LETTERS STARTED BLINKING. I SLOWED DOWN EVEN MORE AND CAR WAS STILL GOING AT HIGHER THAN NORMAL RPMS. I WAS ABLE TO DRIVE IT VERY SLOWLY THROUGH RESIDENTIAL STREETS TO MY HOUSE. WHEN I WAS GOING TO PARK IT IN MY SPOT, I HAD TO PUT IT IN REVERSE, AND WHEN I DID, IT DID NOT MOVE IN REVERSE! DURING ALL THIS THE "PRNDS" LIGHTS KEPT ON FLASHING. I HAD TO TURN IT OFF, PUT IT IN NEUTRAL, AND GET PUSHED INTO MY PARKING SPOT. WHEN I TESTED TO SEE IF CAR WOULD START, IT STARTED PERFECTLY, NO FLASHING LIGHT OR ANYTHING, NO DELAY OR TROUBLE TO START IT. THE CHECK ENGINE LIGHT NEVER TURNED ON EITHER. THE DAY BEFORE, I DID HAVE AN ISSUE WITH GETTING THE CAR STARTED, IT NEEDED A JUMP START, AND WHEN THE BATTERY WAS TESTED FOR ITS VOLTAGE, IT WAS RUNNING ON THE LOWER SIDE. I HAD NOT DRIVEN IT ALL DAY ON FRIDAY, AND THE STARTING ISSUES WERE ON SATURDAY. I WAS TOLD BY MECHANIC THAT I MUST HAVE LEFT A LIGHT ON, BUT NOTHING WAS LEFT ON TO DRAIN THE BATTERY. EARLIER ON SUNDAY, I NEEDED TO GO ON ONE OUTING AND THE CAR DID GIVE ME TROUBLE TO START, WITH A DELAYED SLOW START, AND IT DROVE FINE TO MY DESTINATION LESS THAN 4 MILES AWAY. WHEN I LEFT THERE, THE CAR MANAGED TO START WITH THAT DELAY AGAIN, AND WHEN I WAS DRIVING HOME IS WHEN THE CRAZY JERKING, RPM REVVING, AND CAR SLOWING DOWN HAPPENED ABOUT A MILE AWAY FROM MY HOUSE. NEEDLESS TO SAY, THIS WAS VERY SCARY, AND I HAVE READ MANY OTHER COMPLAINTS ABOUT THIS EXACT SAME THING! I AM TOO SCARED TO DRIVE MY CAR! I HAD IT TOWED TO THE VW DEALER, AND I AM WAITING TO HEAR BACK FROM THEM. WHEN I WAS SIGNING IN AT THE DEALER, ANOTHER LADY WAS REGISTERING HER CAR FOR THE SAME EXACT COMPLAINT AND HER CAR WAS THE SAME EXACT CAR!!! VW NEEDS TO ADDRESS THIS VERY DANGEROUS AND SCARY PROBLEM AND FIX IT!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196056April 13, 2019
POWER TRAIN
VEHICLE STALLS WHEN ATTEMPTING TO TAKE OFF VEHICLE NEARLY DIES WHEN COMING TO A STOP. WAS TOLD BY DEALER THE TRANSMISSION NEEDS REPLACED. FROM WHAT I HAVE READ THE EARLY VERSION OF THIS TRANSMISSION HAS BEEN HIGHLY PROBLEMATIC. I HAVE CONTACTED VOLKSWAGEN AMERICA AND THEY INFORMED ME THAT THERE WAS NO KIND OF RECALL FOR THIS CAR RELATED TO THE TRANSMISSION. I HAVE HOWEVER READ OF MANY OTHER CUSTOMERS THAT HAVE HAD PROBLEMS WITH THIS TRANSMISSION. FROM WHAT I HAVE READ VOLKSWAGEN HAS GIVEN A GOODWILL EXTENDED WARRANTY ON THESE TRANSMISSIONS, HOWEVER THEY SAY OURS IS NOT PART OF THIS EVEN THOUGH OUR CAR WAS BUILT IN EARLY NOVEMBER 2009. OUR CAR IS A 2010 AND HAS MOST ALL THE SYMPTOMS THE 2008 AND 2009 HAVE/HAD THAT I HAVE READ ABOUT. IN MY PERSONAL OPINION AND BEING A MECHANIC WORKING FOR A NATIONALLY KNOWN TRACTOR DEALER MYSELF I FEEL MORE SHOULD BE DONE BY VOLKSWAGEN, EVEN IF THEY ARE PRESSURED TO DO SO. I FEEL OUR CAR SPECIFICALLY IS A BIT DANGEROUS AND I FEAR IT WILL ONLY BECOME WORSE WITH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194933April 9, 2019
POWER TRAIN
I WAS DRIVING OUT OF TOWN AT APPROXIMATELY 50 MPH WHEN MY CAR SUDDENLY SLOWED TO APPROXIMATELY 20 MPH. I COULD NOT GET THE VEHICLE TO GO ABOVE 20 MPH. I PULLED IT OFF OF THE ROAD AND TURNED THE CAR OFF. I RESTARTED AND AGAIN IT WOULD NOT GET PAST 20 MPH. WHEN I SWITCHED THE CAR TO MANUAL MODE IT WOULD NOT GO PAST 2ND GEAR. AFTER A FEW HOURS OF SITTING THE CAR WORKED PROPERLY. I CONTACTED A DEALERSHIP IN THE AREA I WAS TRAVELING AND THEY SAID IT SOUNDED LIKE THE CAR WAS GOING INTO "LIMP MODE" AND THAT VW HAD HAD TONS OF COMPLAINTS ABOUT THAT OVER THE LAST SEVERAL YEARS. I DROVE THE CAR HOME. SEVEN DAYS LATER, THE EXACT THING HAPPENED AND I CONTACTED MY LOCAL DEALERSHIP ABOUT THE PROBLEM WHO INFORMED ME "THEY HAD NOT HAD ANY TYPE OF COMPLAINT SIMILAR TO WHAT I WAS DESCRIBING". THEY DID HOWEVER CONDUCT A SAFETY RECALL ON MY VEHICLE. I TOOK MY CAR TO ANOTHER MECHANIC BECAUSE MY CONCERN IS DRIVING ON THE INTERSTATE AND HAVING THE CAR ABRUPTLY SLOWING DOWN AND BEING STRUCK FROM BEHIND OR IF I AM TURNING, NOT BEING ABLE TO COMPLETE MY TURN BEFORE SOMEONE STRIKES ME FROM THE SIDE. THAT MECHANIC ALSO SAW WHAT I WAS EXPLAINING AND SAID THAT THE DEALERSHIP NEEDED TO FIX IT BECAUSE IT SHOULD BE COVERED UNDER A WARRANTY. IT DID THE SAME THING AS I WAS LEAVING THE SHOP SO I HAD IT TOWED TO MY LOCAL VW DEALERSHIP. AFTER DRIVING THE CAR SEVERAL DAYS THE MECHANIC AT THE DEALERSHIP FOUND THE PROBLEM AND SAID THAT THE DSG TRANSMISSION ASSEMBLY NEEDED TO BE REPLACED. WHEN I ASKED ABOUT A WARRANTY, THEY SAID I WAS NOT COVERED, HOWEVER IN THE LAST 10 YEARS THERE WERE OVER 53,000 VWS AND AUDIS THAT HAD THE SAME PROBLEM AND HAD A RECALL. I DON'T UNDERSTAND IF THIS IS HAVING THE SAME PROBLEM, WHY MINE IS NOT COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195017April 9, 2019
ELECTRONIC STABILITY CONTROL (ESC)
ABS MODULE NOT WORKING SINCE SUMMER OF 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193338April 2, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE ABS WARNING INDICATOR ILLUMINATED ON AND OFF. SUNCOAST PORSCHE (5005 S TAMIAMI TRAIL, SARASOTA, FL 34231, (941) 923-1700) STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL IN ORDER TO REPLACE THE ABS. THE MANUFACTURER WAS CONTACTED AND REITERATED WHAT THE DEALER STATED. THE CONTACT REQUESTED THAT THE MANUFACTURER ALLOW THE DEALER TO MAKE THE SOFTWARE MODIFICATIONS (FIRMWARE UPDATE), WHICH WOULD MAKE IT EASIER TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191295March 25, 2019
POWER TRAIN
MY 2010 VW EOS CONTINUOUSLY SLIPS INTO NEUTRAL. VERY DANGEROUS TRYING TO CROSS AN INTERSECTION OR MERGE INTO MOVING TRAFFIC. I'M SCARED TO DRIVE IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189727March 18, 2019
POWER TRAIN
MY 2010 VW EOS IS VERY FLAWED. IT WILL SOMETIMES RUN PERFECTLY AND OTHER TIMES EVEN RIGHT IN HEAVY TRAFFIC THE TRANSMISSION WILL SLIP OUT OF GEAR INTO NEUTRAL AND WON'T RE ENGAGE. SOMETIMES RIGHT IN THE MIDDLE OF AN INTERSECTION OR JUST TRYING TO PULL OUT SOMEWHERE. EXTREMELY DANGEROUS!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186355March 13, 2019
ENGINE
AT 33882 MILES, THE REAR MAIN SEAL IS LEAKING AND THE PCV VALVE WILL NEED TO BE REPLACED. REPAIR WAS IDENTIFIED DURING ROUTINE MAINTENANCE APPOINTMENT AT THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186073March 12, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. WHILE DRIVING APPROXIMATELY 50 MPH, THE DRIVER'S SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DURHAM VOLKSWAGEN (LOCATED AT 3823 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707, (919) 493-7411) TO BE DIAGNOSED. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS RESET; HOWEVER, THE FAILURE RECURRED WITHIN A WEEK. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185034March 8, 2019
AIR BAGS
TAKATA RECALL I MOVED TO THE SOUTH BEND INDIANA AREA LAST IN THE FALL OF 2017. THE LOCAL DEALER (ABOUT 5 MILES AWAY) IS GURNEY-LEEP. I HAVE BEEN TRYING TO HAVE MY AUTOMOBILE SERVICED TO ADDRESS THE SAFETY ISSUE BUT THE DEALER REFUSES TO MAKE AN APPOINTMENT FOR ME, REFUSES TO CREATE OR PUT ME ON A CONTACT LIST WHEN THE PART "BECOMES AVAILABLE" AND REFUSES TO ORDER THE PART SO THAT THE ISSUE CAN BE ADDRESSED. I HAVE CALLED THE DEALER MULTIPLE TIMES SINCE 2017. THIS YEAR I CALLED ON JAN 10, FEB 12, AND MARCH 7 ONLY TO BE TOLD TO CALL BACK NEXT WEEK. I HAVE CONTACTED VW CORPORATE CUSTOMER SERVICE TWICE BUT THE DEALER STILL WILL NOT PERFORM THE REPAIR. CORPORATE ADVISED ME TO DRIVE APPROXIMATELY 80 MILES NORTH (ABOUT 90 MINUTES) TO HAVE THE REPAIR COMPLETED. IT IS MY BELIEF THAT THE DEALER IS ONLY PERFORMING THIS SERVICE WHEN OTHER AUTOMOBILES THAT NEED ANOTHER SERVICE ARE BROUGHT INTO THE DEALERSHIP SO THEY CAN MAXIMIZE THE REVENUE. DEALERS LIKE THIS DEFEAT THE ENTIRE RECALL EFFORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182065February 23, 2019
ENGINE
2009 VOLKSWAGEN EOS 2.0T TSI ENGINE TIMING CHAIN TENSIONER FAILURE DUE DEFECTIVE DESIGN. CAR DID NOT START AND I HAD TO CHANGE THE ENGINE AT MY EXPENSE. NOW I AM NOT SURE IF THE NEW ENGINE (USED) HAS THE NEW DESIGN VERSION TENSIONER OR THE OLD. I HAVE INVESTIGATED AND THIS IS A VERY COMMON FAILURE. THIS MOST ENGINE CODE IS CCTA AND IS USED IN MANY VW CARS 2008 AND UP. VOLKSWAGEN SENT A BOLETN EXPLAINING THIS FAILURE AND CHANGE THE DESIGN OF THE TENSIONER ON 2012 THIS FAILURE MAY CAUSE CATASTROFIC ENGINE FAILURE AND DESTROY IT. VW HAS NOT TAKEN RESPONSIBILITY FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180199February 15, 2019
AIR BAGS
TAKATA RECALL I OWN 201 VW EOS, IVE RECEIVED SEVERAL RECALL NOTICES. IVE CONTACTED FINDLAY VW IN LAS VEGAS ITS BEEN OVER 6 MONTHS AND THE CANT OBTAIN THE PARTS VW OF PALM SPRINGS IS ALSO UNABLE TO LOCATEX THE PART TO FIX THE AIR BAG. MEAN TIME DRIVING MT CAR CAN RESULT IN DEATH OR INJURY. ARE YOU KIDDING ME. IVE OWNED AT LEAST 6 VW ONE BEING THE GTI THAT WAS VW BUY BACK.. ID LIKE MY EOS TO BE BOUGHT BACK AT THIS POINT. HOW CAN YOU GET AWAY WITH PUTTING MY LIFE IN DANGER. WHY CANT VW HAVE LENDER CARS AVAILABLE FOR THIS SITUATION? SOME BODY PLEASE HELP IM STRESSING SO BAD EVERY TIME I GET IN MY CAR. I CANT BELIEVE THEY ARE GETTING AWAY WITH THIS.. NNOT SURE OF START DATE OF RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176364February 11, 2019
POWER TRAIN
WITHOUT NOTICE THE TRANSMISSION DOWN SHIFTS AND THE CAR COMES TO A QUICK SPEED REDUCTION AND YOU PULL OFF THE ROAD AND IT WILL NOT GO IN REVERS. IT WILL MOVE THEN AT A VERY SLOW SPEED. ON BUSY STREET OR HIGHWAY IN TRAFFIC HARD TO KEEP FROM BEING RUN OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172090January 25, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE DRIVING APPROXIMATELY 65 MPH, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL AND THE BRAKES STARTED TO HESITATE. THE CONTACT PULLED THE VEHICLE OFF THE ROAD. THE CONTACT STATED THAT THE FAILURE BEGAN APPROXIMATELY TWO MONTHS AGO AND HAD GOTTEN WORSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE ABS CONTROL UNIT FAILED AND NEEDED REPLACEMENT. THE CONTACT PREVIOUSLY TOOK THE VEHICLE TO GUNTHER VOLKSWAGEN OF FT LAUDERDALE (1660 S STATE RD 7, FT LAUDERDALE, FL 33317) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL), BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172169January 25, 2019
ELECTRICAL SYSTEM, POWER TRAIN
EVEN THOUGH THE CAR IS IN DRIVE IT WILL GO DOWN I FEEL BACKWARDS THIS IS GOING TO CAUSE ACCIDENTS. THE ELECTRIC WINDOWS GO UP AND DOWN CONTINUOUSLY YES, THIS IS A KNOWN ISSUE BUT THEY REFUSED TO FIX THIS THE DISTRACTION IS GOING TO CAUSE PEOPLE ACCIDENTS. THIS MAKES TEXTING WHILE DRIVING SEEM LIKE A SAFE WAY TO BEHAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170424January 16, 2019
AIR BAGS
TAKATA RECALL. RECALLED OCTOBER 2018 FOR REPLACING THE AIRBAG UNIT, RECALL COMPLETED. IN NOV. DEC. 2018 RECEIVED PHONE CALLS TELLING US THE WRONG PART HAD BEEN FITTED AND WE SHOULD RETURN TO THE DEALER JOSEPH VW 3813 MONTGOMERY ROAD, CINCINNATI OHIO 45212. RETURNED CAR TO DEALER WHO AFTER 2 1/2 HOURS COULD NOT GET THE WRONG PART OFF. DEALER TO CONTACT VW FOR INSTRUCTIONS. CAME BACK NEXT DAY TO COLLECT THE CAR. I FOUND THAT BACK IN OCTOBER A NEW AIR BAG ASSEMBLY HAD BEEN FITTED WHICH WAS THE CORRECT PART. THE WRONG PART WAS INFACT THAT ONLY A NEW IGNITER WAS TO BE FITTED. THE DEALER CLAIMED HE HAD KEPT THE OLD AIRBAG ASSEMBLY, REMOVED THE NEW ASSEMBLY FROM THE VEHICLE AND CHANGED THE IGNITER FROM THE NEW ASSEMBLY TO THE OLD ASSEMBLY AND REINSTALLED THE OLD ASSEMBLY. THE PROBLEM WAS THAT THE MECHANIC COULD NOT GET THE PART OFF WHICH WAS STUCK TO THE ASSEMBLY. TO REINSTALL THE NEW IGNITER IT NEEDED MODIFICATION WHICH THE MECHANIC UNDERTOOK AND REPLACED WITH AN UNCALIBRATED TORQUE WRENCH. I REFUSED TO SIGN THE ORIGINAL INVOICE AND ONLY SIGNED WHEN I CORRECTED THE WORDING. MY WIFE WHO DRIVES THE CAR IS CONCERNED THAT THIS MIS MATCH OF MODIFIED PARTS IS STILL LESS THAN 100% SAFE AND WILL NOT DRIVE OUR GRANDCHILDREN TO AND FROM SCHOOL. *TR THE DEALER STATED THAT THEY WOULD REPLACE THE AIRBAG AT NO CHARGE TO THE CONSUMER. *TR*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165718January 3, 2019
AIR BAGS
TAKATA RECALL - WE WENT TO VW DEALER OF VAN NUYS ON AUG 17, 2018 AND THEY STATED THAT PART HAVE BEEN SPECIAL ORDER. I HAVE FOLLOWED UP WITH PHONE CALLS TO DEALER ON DEC 26, 2018 AND THEY STATED TO CALL BACK IN 2 WEEK, SO WE FOLLOWED UP ON 1/3/19 AND STILL ON NATIONAL BACK ORDER WITH NO ESTIMATE DATE OF ARRIVAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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