Toyota Sienna Complaints

9,048 consumer complaints on file.

#11228750July 1, 2019
UNKNOWN OR OTHER
CABLE ON THE PASSENGER SIDE SLIDING DOOR BROKE. DOOR CANNOT BE USED AUTOMATICALLY. HAD DEALER DISCONNECT THE CABLE FOR $50 INSTEAD OF PAYING APPROXIMATELY $400 FOR NEW CABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228482June 30, 2019
ENGINE
LOWER OIL COOLER LINE DEVELOPED HOLE AND LEAKED ENGINE OIL WHILE IN MOTION ON COUNTY HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228525June 30, 2019
STRUCTURE:BODY, VEHICLE SPEED CONTROL, SUSPENSION
ON JUNE 6, 2019 AT APPROXIMATELY 6 PM MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION. I WAS DRIVING AT 15 MPH AND IT ACCELERATED TO 40-50 MPH. BRAKING DID NOT SLOW DOWN THE VEHICLE. I JUMPED THE CURB AND HIT THREE SMALL TREES. IT CAME TO A HALT AFTER UNDERCARRIAGE DAMAGE HAD BEEN SUSTAINED. IT WAS TOWED TO CUMMINGS MOBILITY WHERE I PURCHASED THE VEHICLE. THEY COULD NOT DETERMINED WHAT CAUSED THE UNINTENDED ACCELERATION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11223049June 27, 2019
SEAT BELTS
REAR SEAT BELT WOULD NOT LOOSEN. IT ONLY TIGHTEN UP TRAPPING CHILD IN SEAT. THE ENGINE WAS TURNED OFF AND VEHICLE WAS IN PARK. NOTE I DON'T REMEMBER EXACT DATE BUT APPROXIMATE DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222907June 27, 2019
VEHICLE SPEED CONTROL, TRACTION CONTROL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS A 2008 TOYOTA SIENNA. WHEN THE CONTACT SWITCHED LANES OR MADE A TURN, THE BRAKES ACTIVATED ON THEIR OWN. THE FAILURE OCCURRED ON FLAT OR CURVED ROADS AND WHILE DRIVING 30 MPH. SOMETIMES THE BRAKES WORKED PROPERLY, BUT SOMETIMES THEY DID NOT WORK AT ALL. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD OCCASIONALLY ACCELERATE AND DECELERATE ON ITS OWN AND THE STEERING WHEEL MADE AN ABNORMAL TICKING NOISE. FURTHERMORE, THE VSC AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOYOTA KNOXVILLE (10415 PARKSIDE DR, KNOXVILLE, TN 37922), BUT THEY DID NOT ASSIST. THE VEHICLE WAS THEN TAKEN TO FOX TOYOTA (228 FOX FAMILY LN, CLINTON, TN 37716) WHERE IT WAS DIAGNOSED THAT A STEERING ANGLE SENSOR NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 170,000. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222737June 26, 2019
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STARTED TO LOSE POWER FOR A FEW SECONDS AND THE ESC WARNING INDICATOR FLASHED. THE CONTACT STATED THAT THE FAILURE OCCURRED EVERY DAY WHEN EXITING THE HIGHWAY FOR APPROXIMATELY SIX MONTHS. THE VEHICLE WAS TAKEN TO TEAM TOYOTA OF PRINCETON (2871 US-1, LAWRENCEVILLE, NJ, 08648) TO BE DIAGNOSED, BUT THEY COULD NOT REPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 161,388.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222785June 26, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
STARTED HAVING PROBLEM WITH THE DOORS ON THE VAN THE FRONT DOOR WAS THE FIRST PROBLEM WITH A FAILED DOOR CHEEK CAUSING THE DOOR NOT TO BE ABLE TO BE OPENED HAD TO FORCE IT OPEN AND REMOVE THE DOOR CHEEK DUE TO A WELD THAT HAD BROKEN AWAY FROM THE DOOR IS WHY IT FAILED AND THE SECOND WAS THE POWER SLIDING DOOR ON THE PASSENGER SIDE THE DOOR QUITE WORKING AND THEN WHEN SWITCHED INTO THE MANUAL MODE I WAS UNABLE TO GET THE DOOR TO CLOSE OR IT WOULD CLOSE THEM COME BACK OPEN IT TOOK ALMOST A HOUR TO GET IT TO CLOSE AND STAY CLOSED. THIS BEING THE CAR I TRANSPORT MY KIDS IN THAT'S A BIG SAFETY ISSUE TO ME KNOWING THE DOOR MAY NOT WORK OR MAY NOT SAY CLOSED WHILE DRIVING PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222471June 25, 2019
UNKNOWN OR OTHER
THE TRANSMISSION MAKES A LOT OF NOISE WHEN ON THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222068June 24, 2019
STEERING
I TOOK MY TOYOTA SIENNA VAN TO TOYOTA OF PHARR TO HAVE MY PASSENGER AIR BAG REPLACE DUE TO A RECALL. I MADE A SCHEDULE APPOINTMENT ON AND IT WAS COMPLETED, HOWEVER, SERVICE PERSON INFORMED ME THAT I NEEDED TO HAVE MY ' CONTROL ARM ' REPLACED AS WELL. HE STATED IT IT WASN'T UNDER WARRANTY AND NO RECALL ON IT. THE COST TO HAVE IT DONE IS $2,381.07. I ASKED HIM HOW DID THIS HAPPENED. HE STATED IT'S THE DRIVING CONDITION AND MILES. I TOLD HIM MY WIFE IS RETIRED AND HARDLY DRIVES IT AND ONLY DRIVES IT ON PAVE ROAD. ALSO, IT ONLY HAS 70,000 MILES. I TOLD GENTLEMAN THAT THAT WAS TOO MUCH MONEY. I ASKED HIM IF IT'S SAFE TO DRIVE AND SAID YES. DO, I BROUGHT IT HOME. MY WIFE AND I ARE STILL PAYING FOR OUR VEHICLE AND HOW CAN THIS HAPPEN? CAN YOU PLEASE CHECK IF THERE IS A RECALL ON THIS PART? IF NOT, CAN TOYOTA PAY FOR IT OR AT LEAST MOST OF IT ? WE'VE PURCHASED VEHICLES FROM TOYOTA FROM THE PAST FOR MANY MANY YEARS....PLEASE HELP US OUT. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222246June 24, 2019
POWER TRAIN
OIL COOLER LINE FAILURE: WHILE DRIVING ON A STATE ROUTE IN A RURAL AREA MY OIL COOLER LINE RUPTURED IN MY 2009 TOYOTA SIENNA, RESULTING IN MAJOR LOSS OF ENGINE OIL, THUS BEING STRANDED IN A RURAL AREA AND REQUIRING A TOW. THE METAL OIL LINE WAS CONSTRUCTED WITH A SECTION OF RUBBER IN THE MIDDLE WHICH DETERIORATES AND FAILS. TOYOTA HAS BEEN AWARE OF THIS ISSUE FOR YEARS, AND FIRST CHANGED THE RUBBER COMPOSITION IN A REPLACEMENT PART BUT THIS PART STILL HAD A SIGNIFICANT FAILURE RATE. SO THE CURRENT REPLACEMENT IS ALL METAL LINE. WHY WOULD YOU HAVE A RUBBER SECTION IN AN OIL LINE? OBVIOUSLY THE FIRST TWO DESIGNED PARTS WERE A VERY POOR DESIGN. TOYOTA ISSUED AN EXTENDED WARRANTY FOR SIENNAS FOR 10 YEARS AND 150,000 MILES BUT THIS HAS SINCE EXPIRED. I WAS NEVER NOTIFIED OF THE EXTENDED WARRANTY. WHY EXPIRE A WARRANTY IF THE VEHICLE IS STILL WITHIN THE PARAMETERS OF THE WARRANTY (10 YEARS OR 150,000 MILES)? TOYOTA SAYS THIS IS NOT A SAFETY ISSUE. BUT AS A RETIRED CORPORATE SAFETY MANAGER/ENGINEER WITH A MAJOR TIRE MANUFACTURER I DISAGREE. THERE ARE POTENTIAL FIRE ISSUES FROM OIL BEING SPRAYED ON A HOT ENGINE/EXHAUST, A ROADSIDE ACCIDENT POTENTIAL ESPECIALLY IF YOU SUDDENLY LOST OIL WHERE YOU COULDN'T PULL OFF AND THE MOTOR SEIZED, AND A SECURITY ISSUE DEPENDING ON WHEN AND WHERE YOU BREAK DOWN. WHAT IF YOU HAD LITTLE KIDS AND BROKE DOWN IN A RURAL AREA (NO HEAT). I WILL END UP PAYING $94 FOR A TOW, $500 TO FIX, AND 4-7 DAYS CAR RENTAL TO FIX. BUT MY BIGGEST CONCERN IS THE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221853June 22, 2019
POWER TRAIN
VAN WERE ON A SLIGHT SLOPE DRIVEWAY WITH ENGINE STILL TURN ON AND SHIFT IN PARK. WHEN TURN THE ENGINE OFF, THE VAN ROLE BACKWARD INTO THE STREET. THIS COULD BE A RESULT OF GEAR SHIFT OUT OF PARK. IT IS A AUTOMATIC TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11221747June 21, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
THE TRANSMISSION WAS DAMAGED, THE RIGHT SIDE PASSENGER SIDE BROKE, THE "BRAKE" LIGHTS ARE ON ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221774June 21, 2019
SERVICE BRAKES
WE WERE VISITING NIAGARA FALLS THIS WEEK AND WHEN WE GOT OFF THE EXIT MY WIFE HAD NO BRAKES. SO WE HAD IT TOWED TO A TRIPLE A REPAIR SHOP AND WAS TOLD OUR BRAKE LINE FAILED BECAUSE IT WAS CORRODED AND WAS A CHEAP NON OEM BRAKE LINE. WE HAD TO STAY AN EXTRA NIGHT AT OUR HOTEL. WE BOUGHT IT ALMOST A YEAR AGO WITH 36000 MILES AND NOW HAS 43000 ON IT, I FEEL THAT BRAUNABILITY WHICH DID THE HANDICAP CONVERSION SHOULD HAVE USED A OEM BRAKE LINE WHEN THE REPLACED IT. I HAVE ALS BUT MY WIFE'S NUMBER IS (XXXXX) OR EMAIL ME BACK. WE HAVE A PIECE OF THE DEFECTIVE BRAKE LINE THANKS (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221390June 20, 2019
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS
PASSENGER AIRBAG FAILS TO ENGAGE WHEN PASSENGER SITS IN PASSENGER SEAT. AIRBAG INDICATOR SAYS THE AIRBAG IS NOT ENGAGED WHEN SOMEONE SITS IN THE PASSENGER SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221455June 20, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
THE DRIVER REAR DOOR HAS BEEN OPENING WHILE THE CAR IS ON THE ROAD I TOOK IT TO THE DEALER THEY WANT MY TO PAY FOR THE SERVICE. THIS IS A SAFETY ISSUE THEY DON'T WANT TO REPLACE THE DOOR LATCH. THEY TOLD ME TO TURN OFF THE POWER DOOR OF BUT THEY PROBLEM STILL OCCUR IT'S VERY DANGEROUS SITUATION I CAN'T EVEN THAT MY KIDS OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221103June 19, 2019
SUSPENSION
PURCHASED MY SIENNA IN FEBRUARY, 2019 WITH 41K MILES. DAYS AFTER PURCHASE, I BROUGHT A NOISE TO THE DEALERSHIPS ATTENTION AND WAS TOLD IT WAS ROAD NOISE. FAST FORWARD TO JUNE, 2019 AND THE NOISE IS WORSE. MY DRIVER'S SIDE STRUT IS BLOWN AT 44K MILES. FINDING A REPLACEMENT HAS BEEN A HASSLE. THIS PART IS OBVIOUSLY A MANUFACTURER DEFECT AND SHOULD BE COVERED BY TOYOTA FOR REPLACEMENT. CURRENTLY WAITING AND HOPING THE BACKORDERED STRUTS SHIP TO ME SO I CAN GET IT REPLACED. ALSO, DEALERSHIP RECOMMENDED REPLACING ONE STRUT. COMMON SENSE DICTATES THAT YOU ALWAYS REPLACE STRUTS IN PAIRS, OTHERWISE YOU WILL DRIVE A LOPSIDED VEHICLE AND CAUSE MORE TROUBLE DOWN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221210June 19, 2019
UNKNOWN OR OTHER
WHILE STATIONARY, THE SLIDING DOOR CABLE SNAPPED WHILE IT WAS AUTOMATICALLY OPENING AND HAS IMPEDED THE SLIDING DOOR TO EVEN OPEN MANUALLY WHICH LEADS TO SAFETY CONCERNS AS THE DOOR WILL NOT OPEN UP AS THE CABLE IMPEDES IN ITS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220335June 15, 2019
STEERING
GEAR SHIFTER MOUNT UNIT ON THE STEERING COLUMN BROKE APART, STRANDING THE VEHICLE IN THE MIDDLE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219833June 13, 2019
STRUCTURE:BODY
WHEN OPENING THE PASSENGER-SIDE POWER SLIDER DOOR WHILE THE CAR WAS ON AND PARKED IN THE DRIVEWAY, THE SLIDING CABLE SNAPPED AND IS CURRENTLY HANGING FROM THE SIDE OF THE BODY. I CANNOT USE THE POWER BUTTONS TO OPEN THE DOOR AUTOMATICALLY, NOR CAN I MANUALLY OPEN THE SLIDING DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219515June 12, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE REAR PASSENGER DOOR RECENTLY BEGAN TO OPEN ON ITS OWN RANDOMLY WHEN DRIVING, SOMETHING MAY BE WRONG WITH THE LATCH, IT IS NOT HOOKING/ENGAGING TO THE CAR FRAME. MY WIFE MADE A LEFT TURN YESTERDAY AND THE PASSENGER REAR DOOR SLID OPEN, LUCKILY MY 7 YEAR OLD SON WAS BUCKLED IN. ALSO, THE CABLES TO THE DRIVER SIDE REAR SLIDING DOORS POPPED OFF ABOUT A YEAR AGO, BELIEVE IT WAS DUE TO RUST/CORROSION...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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