Toyota Sienna Complaints

9,048 consumer complaints on file.

#747360June 25, 2001
TIRES, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION
TOLD BY TOYOTA THAT SLUDGE IN THE ENGINE IS OUR FAULT DESPITE REGULAR OIL CHANGES. WE DON'T HAVE ALL OUR RECEPTS BUT CHANGED THE OIL AT LEAST 4 TIMES SINCE WE OWNED THE CAR. IMPOSSIBLE TO BELIEVE THAT WE WERE NEGLECTFUL, ESPECIALLY WHEN I AM SEEING SO MANY OTHER CASES WITH THE SAME THING HAPPENING. THERE NEEDS TO BE AN INVESTIGATION HERE SOON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890975June 22, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
BLUE SMOKE IS COMING FROM TAILPIPE OF VEHICLE. THERE IS SLUDGE BUILD UP IN ENGINE. DEALER CLAIMS THIS WAS CAUSED BY NON CHANGING OF OIL. CONSUMER STATED THAT OIL WAS CHANGED EVERY 3000 MILES. ENGINE NEEDED TO BE REBUILT OR REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890734June 20, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INTERMITTENTLY BOTH MANUAL SLIDING DOORS ARE UNABLE TO OPEN FROM INSIDE. DEALER WAS NOTIFIED, AND UNWILLING TO ASSIST. STATED THAT VEHICLE WAS OUT OF ITS WARRANTY, AND NOT COVERED UNDER A MANUFACTURES RECALL. *AK MANUFACTURER REPLACED LOCKS, THEY PAID FOR LOCKS AND CONSUMER PAID FOR LABOR. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890511June 18, 2001
SEAT BELTS
REAR SHOULDER AND LAP RESTRAINT TIGHTENED UP ON CONSUMERS 7 YEAR CHILD. CHILD STARTED CRYING IN BACK SEAT AND TRYING TO GET OUT. CHILD PUT SHOULDER BELT BEHIND HIM, AND TRIED TO TWIST OUT, BUT COULD NOT. BELT TWISTED BENEATH CHILD, AND CONSUMER HAD TO CUT CHILD OUT. CHILD HAD ABDOMINAL ABRASIONS FROM SEAT BELT. CONSUMER WAS HAVING DEALER LOOK IN TO IT. PLEASE ADD VIN, AND MILEAGE TO THE FORM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890427June 14, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, WHEELS:LUGS/NUTS/BOLTS/STUDS, SUSPENSION:FRONT:MACPHERSON STRUT
AT ALL TIMES WHEN APPLYING BRAKES THEY WOULD MAKE A HIGH PITCH/GRINDING NOISE. DID NOT AFFECT STOPPING. TOOK VEHICLE TO DEALER, AND WAS INFORMED THAT ENTIRE BRAKING NEEDED TO BE REPLACED. *AK CONSUMER WAS ALSO INFORMED THAT REPLACEMENT PARTS ARE DEFECTIVELY DESIGNED, CONSUMER STATED THAT THE BACKING PLATE IS TOO THIN AND DEFECTIVE. LEFT FRONT REAR WHEEL LUG NUT WAS CROSS THREADED. KNOCKING NOISE FROM THE RIGHT FRONT WHEN GOING OVER BUMPS, DEALER REPLACED STRUT MOUNTS. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890330June 13, 2001
TIRES:TREAD/BELT
LEFT FRONT TIRE IS SHOWING STEEL BELTS ALL AROUND RUBBER. THIS CAUSES STEERING TO SHAKE WHILE DRIVING. TIRE LOOKS LIKE ITS BEEN RECAPPED. HAD NOT TAKEN TO RETAILER. FIRESTONE FR6680 P205/70R15 WITH 32,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889987June 7, 2001
STRUCTURE:BODY:DOOR
POWER DOOR WILL NOT RESPOND WHENEVER DOOR IS IN MOTION/CLOSING. UNABLE TO REOPEN DOOR WHILE IN CLOSING MODE. DOOR WILL NOT RESPOND TO DOOR SWITCH UNTIL IT REACHES LOCKING POINT. CHILDS HAND WAS MASHED IN DOOR BEFORE GETTING DOOR TO REOPEN. DEALER WAS NOTIFIED. *AK *SLC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#889931June 6, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE HAD SLUDGE BUILD UP THAT CLOGGED ENGINE AND CAUSED IT TO FAIL. SMOKE WAS COMING OUT OF EXHAUST. NOTHING LIT UP ON DASHBOARD, INDICATING A PROBLEM. CONSUEMR WENT ON A 300 MILE TRIP AND HAD TO ADD 21/2 QUARTS OF OIL. DEALER STATED THE ONLY WAY IT COULD HAVE GOTTEN LIKE THAT WAS BY NOT HAVING OIL CHANGES. CONSUMER HAS RECEIPTS FOR OIL ADDED TO VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746378June 4, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888754May 21, 2001
STRUCTURE:BODY
INTERGRATED CUP HOLDERS DON'T HOLD CUPS PROPERLY, WHEN SHUTTING DOOR EVERYTHING SPILLS RIGHT DOWN INTO DOOR PANEL, AND WHEN THIS HAPPENS DOORS GET STUCK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888764May 21, 2001
SUSPENSION
VEHICLE DRIFTS FROM SIDE TO SIDE ON ROAD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888768May 21, 2001
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
OUTSIDE VENT HOSE WON'T STAY CLOSED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745641May 21, 2001
TIRES:SIDEWALL
ALL 4 TIRES ON VEHICLE HAVE "BULGES" ON THE EXTERIOR SIDEWALLS, DID NOT CHECK INTERIOR SIDEWALLS. THE LEFT SIDE BULGES ARE THE WORST, THE FRONT BEING THE WORST OF ALL. THE BULGES ARE NEARER TO THE TREAD THAN THE CENTER OF TIRE. THERE ARE APPRX 3 TO 5 BULGES AROUND THE PERIMETER OF THE TIRES. THERE IS NO NOTICIBLE PERFORMANCE ISSUES AT THIS TIME, BUT HAVING ALL TIRES LIKE THIS MAKES ME VERY NERVOUS. I DID HAVE A SIDEWALL FAILURE A FEW MONTHS AFTER I PURCHASED THE VAN, BUT I ATTRIBUTED IT TO A LOW SPEED BUMP INTO A LOW CURB AS I WAS MAKING A RIGHT HAND TURN INTO A GAS STATION. *AK (DOT NUMBER: W2MOF61019 TIRESIZE: P205/70R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888720May 21, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
SLIDING DOOR DOES NOT LOCK INTO PLACE, CAUSING DOOR TO SHUT, WHICH COULD BECOME DANGEROUS WHEN PASSENGERS ARE ENTERING OR EXITING VEHICLE. PLEASE GIVE ANY FURTHER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888732May 21, 2001
VEHICLE SPEED CONTROL
THERE WAS A SUDDEN DECREASE IN ACCELERATION WHILE IN CRUISE CONTROL, AND AN UNUSUAL NOISE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745176May 10, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION IS BEING FULLY REPLACED BY TOYOTA WITHOUT CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744718April 30, 2001
STRUCTURE:BODY:DOOR
THE POWER SLIDING DOOR SYSTEM IS DANGEROUS WITH SMALL CHILDREN. THE DOOR TAKES INCREDIBLE RESISTENCE BEFORE THE REVERSING SYSTEM WILL KICK IN AND STOP THE DOOR FROM CLOSING. THE SYSTEM APPEARS TO BE DESIGNED MAINLY TO PROTECT THE DOOR MOTORS FROM DAMAGE, NOT TO PROTECT PEOPLE FROM INJURY. INFACT, THE OWNER'S MANUAL SPECIFICALLY SAYS TO TURN THE POWER DOOR SYSTEM OFF WHEN SMALL CHILDREN ARE PRESENT, YET THIS VEHICLE AND THESE FEATURES ARE MARKETED TO FAMILIES WITH SMALL CHILDREN. ALSO THE CHILD LOCK-PROTECTION SYSTEM DOES NOT WORK WHEN THE POWER DOOR SYSTEM IS TURNED ON. THE RESISTANCE REQUIRED TO STOP THE POWER DOOR IS VERY SUBSTANTIAL. ANY BODY PART, EVEN AN ARM OR LEG OF AN ADULT THAT GOT CAUGHT IN THE DOOR COULD SUFFER SERIOUS INJURY. THE DOORS ARE VERY DIFFICULT TO OPEN AND CLOSE WHEN THE POWER SYSTEM IS TURNED OFF. THE DEALER AND SALES PERSON KNEW I HAD TWO SMALL CHILDREN. THEY SHOWED ME HOW WONDERFUL THE POWER DOOR SYSTEM WAS WHEN YOU HAD YOUR HANDS FULL CARRYING A CHILD. THEY TOLD ME IT HAD A SAFETY SYSTEM SO THAT PEOPLE WOULDN'T GET HURT IF THEY WERE IN THE PATH OF THE CLOSING DOOR. UNFORTUNATELY, I DID NOT GET TO FULLY TEST THE POWER DOORS AND READ THE OWNER'S MANUAL IN DETAIL WITHIN THE FIRST 3 DAYS AFTER ACCEPTING DELIVERY. WHEN I TRIED TO GET THEM TO REPURCHASE THE VEHICLE AFTER TWO WEEKS AND LESS THAN 1000 MILES, EVEN AT A PRICE LESS THAN MY PURCHASE PRICE, THEY REFUSED TO EVEN CONSIDER IT. THESE DOORS ARE DANGEROUS. THE POWER DOORS OF OTHER MINIVAN MANUFACTURERS REQUIRE VERY LITTLE RESISTANCE TO INVOKE THE PROTECTION SYSTEM, AND SEVERAL INCLUDE OTHER SAFETY FEATURES LIKE OPTICAL EYES. TOYOTA SHOULD BE REQUIRED TO REDESIGN AND THEN RECALL/REPLACE THIS POWER DOOR SYSTEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744264April 19, 2001
STRUCTURE:BODY:DOOR
THE DRIVER SIDE REAR SLIDING DOOR HAS HAD AN INTERMITTENT "STICKING" PROBLEM. THE STICKING PROBLEM GOT TO THE POINT WHERE A 200 POUND MAN COULD BARELY OPEN IT. ON THE FIRST 2 OCCASIONS, WE BROUGHT IT TO THE TOYOTA DEALER WHERE THAT STATED "NO PROBLEM FOUND". THE LAST 2 TIMES, THE TOYOTA DEALER AGREED IT WAS A PROBLEM, BUT BLAMED IN ON SPILLED JUICE OR COLA (WHICH WAS NOT THE CASE). THE DEALER CLEANED THE DOORS THOROUGHLY BOTH TIMES, JUST TO HAVE THE PROBLEM COME UP AGAIN. I REFUSE TO BELIEVE THAT A LITTLE SPILLED JUICE OR COKE COULD CAUSE SUCH A SUCTION THAT A DOOR COULD NOT BE OPENED. THIS IS A SAFETY ISSUE. WHAT IF A CHILD GOT IN THE CAR AND COULD NOT GET OUT BECAUSE THE DOOR WAS STUCK CLOSED. THIS IS NOT THE SAME PROBLEM REPORTED BY OTHERS REGARDING THE BUTTON STAYING PUSHED IN. THIS PROBLEM WHEN YOU TRY TO OPEN THE DOOR, THERE IS SUCH A SUCTION THAT IT CANNOT EASILY BE OPENED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744267April 19, 2001
STRUCTURE:BODY:DOOR
THE PASSENGER SIDE REAR POWER SLIDING DOOR HAS INTERMITTENT PROBLEMS. 3 DIFFERENT SYMPTONS EXIST FOR THE FAILING DOOR: 1) POWER DOOR IS CLOSED USING ONE OF THE THREE REMOTE BUTTONS; THE POWER DOOR OPEN LIGHT STAYS ON; THE DOOR AJAR LIGHT IS NOT ON; POWER DOOR ALARM BUZZES WHEN PUT IN GEAR. 2) POWER DOOR IS CLOSED USING ONE THE REMOTE BUTTONS; THE POWER DOOR AUTOMATICALLY OPENS AGAIN. 3) THE POWER DOOR IS CLOSED USING THE REMOTE BUTTONS; THE POWER DOOR WILL NOT CLOSE AT ALL. THE POWER MOTOR TRIES TO CLOSE, BUT WON'T. WHEN YOU MANUALLY TRY TO HELP IT ALONG, IT JUST OPENS UP AGAIN. IN ALL 3 SITUATIONS, THE DOOR WILL SUDDENLY WORK FINE FOR A WEEK OR TWO AND THEN BEGIN HAVING PROBLEMS AGAIN. THE FIRST 2 TIMES THE DOOR FAILED, WE BROUGHT IT TO THE DEALER JUST TO BE TOLD "NO PROBLEM BE FOUND". SO, WE WAITED FOR THE POWER DOOR TO FAIL COMPLETELY. WHEN IT DID, WE BROUGHT IT IN FOR THE 3RD TIME (9/00). THE MOTOR AND COMPUTER WERE REPLACED. A MONTH LATER (10/00), THE FIRST AND SECOND SYMPTOM BEGAN APPEARING. THE DEALER SAID IT WAS AN ADJUSTMENT. A MONTH LATER (11/00), THE SAME PROBLEMS OCCURRED; THE DEALER MADE ANOTHER ADJUSTMENT. A MONTH LATER (12/00), THE SAME PROBLEM OCCURRED; THE DEALER MADE ANOTHER ADJUSTMENT. A MONTH LATER (1/01), THE SAME PROBLEMS OCCURRED. THIS TIME THE DEALER SAID IT WAS CAUSED BY LOW VOLTAGE AND GAVE US A NEW BATTERY. IT CONTINUED TO FAIL. THIS TIME, WE WAITED UNTIL IT GOT SO BAD THE POWER DOOR WOULDN'T CLOSE AT ALL. 3 MONTHS LATER (4/01), THE 3RD OF THE SYMPTOMS OCCURS. THE DEALER PUT ANOTHER NEW MOTOR AND COMPUTER IN THE DOOR. ONLY THIS TIME THEY ALSO TOLD US THAT WE COULD NOT MANUALLY OPERATE THE DOOR UNLESS THE POWER DOOR WAS TURNED OFF. IF WE DID, IT WOULD CAUSE DAMAGE TO THE MOTOR AND COMPUTER. THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560818April 17, 2001
TIRES:TREAD/BELT
CONSUMER EXPERIENCED A TIRE BLOW OUT (FIRESTONE O.E.), HOWEVER WAS DENIED REIMBURSEMENT FROM MANUFACTURER BECAUSE THE TIRES HE HAS ARE NOT INCLUDED IN THE VOLUNTARY SAFETY RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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