Toyota Sienna Complaints

9,048 consumer complaints on file.

#897057September 28, 2001
TIRES:TREAD/BELT
SP40 A-S, P205/70R15, DOT UNKNOWN, ORIGINAL EQUIPMENT ON A 1999, TOYOTA, SIENNA WITH 22000 MILES, TIRE HAD A SLOW LEAK, CONSUMER HAD IT REPAIRED, THE SAME DAY AFTER VEHICLE HAD BEEN PARKED FOR 3 HOURS, RIGHT REAR TIRE EXPLODE, BEAD WAS BROKEN AND THERE WAS A 4 INCH CUT.*AK CONSUMER HAS HAD THREE TIRES EXPERIENCED SEPARATION WITHIN THE PAST FEW YEARS, A SERVICE PERSON EXAMINED THE TIRE WITH THE BEAD FAILURE AND STATED THAT THE TIRE HAD BEEN DAMAGED WHILE BEING REPAIRED ON AND THAT THE BEAD WAS NOT DEFECTIVE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752645September 27, 2001
STRUCTURE:BODY:DOOR
AUTOMATIC SLIDING DOORS W/O REVERSING SENORS ARE A SERIOUS INJURY RISK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896892September 26, 2001
SUSPENSION
WHILE DRIVING VEHICLE WOULD DRIFT TO THE LEFT. WHEN THE BRAKES WERE APPLIED WOULD PULL HARDER TO LEFT. PROBLEM WAS NOT ALIGNMENT OR TIRES. WAS INFORMED BY MECHANIC COULD NOT DO REPAIRS UNDER WARRANTY. MANUFACTURER BUYING VEHICLE BACK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896902September 26, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
CONSUMER WAS TRAVELING ABOUT 40MPH ON HIGHWAY COMMING FROM DEALERSHIP WITH A BRAND NEW VEHICLE. SMOKE WAS COMMING FROM ENGINE DEPARTMENT. THEN, THE FIAMES STARTED COMING FROM HOOD. VEHICLE BURNED DOWN TO THE GROUND AND WAS TOTALED. THERE WERE NO INJURIES. DEALERSHIP WAS AWARE OF PROBLERM.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#563219September 21, 2001
TIRES:TREAD/BELT
ONE OF THE VEHICLES FIVE FACTORY INSTALLED FIRESTONE TIRES (FR680 FAILED DUE TO THE STEEL BELT SEPARATING, THERE WERE NO INJURIES AND NO DAMAGE (FIRESTONE FR 680, P205/70R15.95S.M+S). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563177September 10, 2001
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
THE CONSUMERS VEHICLE DOES NOT HAVE A LOW TIRE PRESSURE WARNING SYSTEM AS DID THE PRIOR VEHICLE (1998 TOYOTA SIENNA) THE CONSUMER WAS TOLD BY THE DEALER THAT VEHICLES WITH SKID CONTROL DO NOT HAVE TIRE PRESSURE WARNING SYSTEMS, PRIOR TO SPEAKING WITH THE DEALER THE CONSUMER TRIED TO SET THE SYSTEM AND READ THE OWNERS MANUAL WHICH NEVER INDICATED WHAT THE DEALER TOLD THE CONSUMER. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896067September 10, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHILE DRIVING PASSENGER'S SIDE DOOR WILL JUST OPEN. CONSUMER HAS TAKEN VEHICLE TO DEALER 3 TIMES. DEALER COULDN'T FIND CAUSE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751887September 7, 2001
STRUCTURE:BODY:DOOR
ON 18 SEPARATE OCASSIONS OUR SIENNA MINIVAN'S AUTOMATIC DOOR LOCKS TOGGLES LOCK AND UNLOCK BY THEMSELVES. AT ONE POINT OUR 5 YR OLD AND 2 YR OLD WERE LOCKED IN THE VAN. I HAD GOTTEN OUT OF THE DRIVER SIDE, SHUT MY DOOR AND BEFORE I COULD OPEN THE DRIVER SIDE SLIDING DOOR, THE LOCKS LOCKED ME OUT. I HAD TO CALL MY WIFE TO BRING HER KEYS SO WE COULD UNLOCK THE VAN. OF COURSE MY CHILDREN WERE FRIGHTENED AND THANK GOODNESS THE AC WAS RUNNING AS THIS WAS DURING A HOT SUMMER DAY. THE LOCKS CONTINUE "FREAKING OUT" BUT WE NO LONGER SHUT THE DOOR IF WE HAVE TO GET OUT WITH THE VAN RUNNING. I'VE CONTACTED OUR LOCAL TOYOTA DEALER AND ALL THEY SAID IS I WOULD HAVE TO PAY ALL PARTS, LABOR AND TROUBLESHOOTING TO FIND AND REPAIR THE PROBLEM. AND OF COURSE MY 7 YEAR, 100K MILE EXPENSIVE EXTENDED WARRANTY DOES NOT COVER THIS. BEING THAT THIS HAS TURNED INTO A SAFETY HAZARD, MY QUESTION IS; SHOULD I HAVE TO PAY UPWARDS OF $300 FOR THE DEALER TO REPAIR A SAFETY HAZARD WHICH I FEEL THE MANUFACTURER SHOULD ISSUE A RECALL FOR? I AM VERY MUCH RELIEVED THAT CBS NEWS AIRED A STORY ABOUT THIS VERY SAME PROBLEM. THANK YOU FOR YOUR CONCERN IN THIS MATTER. SINCERELY, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562954September 6, 2001
TIRES
WHILE DRIVING, FIRESTONE TIRE, FR680 95S M+5, P205/70R15, EXPERIENCED BLOWOUT, NO OTHER INFORMATION GIVEN. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751765September 6, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
IDLE AIR CONTROL VALVE FAILURE CAUSED VEHICLE TO STALL AT INTERSECTIONS. TO KEEP FROM STALLING THROTTLE HAD TO BE APPLIED WITH RIGHT FOOT WHILE LEFT FOOT USED TO APPLY BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751661September 4, 2001
TIRES:TREAD/BELT
TREAD SEPARATION. *AK (DOT NUMBER: W2MOF6L TIRESIZE: P20570R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751600September 3, 2001
WHEELS:LUGS/NUTS/BOLTS/STUDS
1 WHEEL BOLT SEVERED WHILE TRYING TO REMOVE LUGS: NUTS. 1 WHEEL BOLT SEVERED WHILE TIGHTENING LUG NUT. BOTH BOLTS FAILED ON THE SAME DAY AND WERE BEING WORKED ON BY DIFFERENT PEOPLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9004210August 31, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SIDE POWER WINDOW HAS A AUTOMATIC FEATURE WHICH ALLOWS THE WINDOW TO GO UP OR DOWN WITH A SINGLE TOUCH OF THE BUTTON ON THE DOOR. A CHILD CAN INADVERTENLY HIT THE BUTTON AND COULD BECOME TRAPPED BY THE WINDOW GOINT UP. THE FORCE OF THE WINDOW CAN SUFFICIENTLY CRUSH A CHILD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751148August 26, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE ENGINE PRODUCE CLOUDS OF GREY/WHITE SMOKE FOR 5 TO 10 SECONDS AFTER A COLD START UP. UPON CHECKING, FOUND THE ENGINE OIL 1.5 TO 2 QUARTS LOW. ADDED OIL AND DROVE VEHICLE FOR A FEW DAYS WITH SIMILAR SYMPTOMS - SMOKE AFTER COLD START OF AFTER BEING PARKED FOR MORE THAN 2 HOURS. ON 7/3/01 BROUGHT THE CAR IN TO DEALER FOR DIAGNOSIS. THE DEALER LOOKED UNDER ONLY ONE CAMSHAFT COVER, FOUND EVIDENCE OF SLUDGE AND - EVEN THOUGH I HAD RECEIPTS AND PROOF OF THREE PRIR OIL & FILTER CHANGES AT 5800, 11000, AND 16595 MILES - DECLARED MY ENGINE WARRANTY NULL & VOID AND MADE NO OTHER ATTEMPT TO DIAGNOSE THE PROBLEM. I AM CURRENTLY TRYING TO GET TOYOATA TO HONOR MY WARRANTY AND TO HAVE ANOTHER DEALER OR MECHANIC DIAGNOSE THE PROBLEM. HOWEVER, RESEARCH ON THE WEB INDICATES THAT TOYOTA IS STONEWALLING MANY CUSTOMER LIKE MYSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895050August 23, 2001
AIR BAGS:FRONTAL
WHILE DRIVING CONSUMER WAS INVOLVED IN A 35 MPH RIGHT FRONTAL COLLISION, TOTALLY DAMAGING FRONT END. ALSO, UPON IMPACT, DRIVER'S SIDE AND PASSENGER'S SIDE AIR BAGS FAILED TO DEPLOY. CAUSE HAS YET TO BE DETERMINED. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#894648August 17, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE TRAVELING AT 50 MPH AND WHEN DEPRESSING ACCLERATOR VEHICLE WOULD NOT GAIN SPEED OR SHIFT INTO REVERSE. DEALER WAS CONTACTED. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750483August 14, 2001
STRUCTURE:BODY:DOOR
AFTER PURCHASING A NEW SIENNA IN MARCH MY DRIVER SIDE POWER SLIDING DOOR FAILED IN MAY. THE DRIVER SIDE POWER DOOR ECU WAS REPLACED. 10 DAYS LATER THE DOOR FAILED AGAIN, THIS TIME THE DOOR WAS ADJUSTED AND REINITIALIZED. AS I TESTED THE DOOR AT TIME OF PICKUP THE DOOR FAILED AGAIN. THE REAR LATCH PIN SWITCH WAS REPLACED AND THE DOOR WAS REINITIALIZED. THE DOOR WORKED FINE UNTIL FAILURE JULY 31ST. SOME ADJUSTMENTS WERE MADE AND THE DOOR WAS REINITIALIZED, AT TIME OF PICKUP AUGUST 5TH THE DOOR FAILED AGAIN. A FIELD TECH FROM TOYOTA FOUND LOOSE PINS IN THE DOOR AND THE MAIN BATTERY POWER LEVEL WAS LOW. THE PINS WERE FIXED AND THE ALTERNATOR BELT WAS REPLACED WITH A HEAVIER ONE TO INCREASE THE MAIN BATTERY POWER. HOPEFULLY THIS WILL SOLVE THE PROBLEM AS I FEAR DOOR MALFUNCTION WITH MY CHILDREN'S SAFETY MY MAIN CONCERN!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750326August 13, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
PURCHASED A MANUFACTURER-CERTIFIED SIENNA AND IT SPEWED BLUE SMOKE ON THE FIRST COLD START. ENGINE SLUDGE WAS BLAMED FOR THE PROBLEM AND THE MANUFACTURER COVERED THE ISSUE UNDER WARRANTY SINCE THE VEHICLE WAS CERTIFIED AND RECENTLY PURCHASED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750272August 12, 2001
TIRES
VEHICLE HAS EXPERIENCED SEVERE PULLING TO THE RIGHT SINCE NEW. BOTH FRONT TIRES REPLACED AT 12000 MILES. DEALER DENIES THE EXISTENCE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893793August 8, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, STEERING:HYDRAULIC POWER ASSIST SYSTEM
CONSUMER PURCHASED VEHICLE ON AUGUST 4,2001, AND ON AUG 6 VEHICLE CAUGHT ON FIRE.CONSUMER WAS DRIVING AT APPROXIMATELY 30 MPH WHEN POWER STEERING FAILED, AND COULD NOT TURN STEERING WHEEL. CONSUMER THEN NOTICED SMOKE. ,WAS ABLE TO PULL TO SIDE AND GET CHILDREN OUT OF VEHICLE. FLAMES WERE COMING FROM UNDERNEATH VEHICLE. ENGINE TOTALLY MELTED, AND POSSIBLY WAS A TOTAL LOSS. TOYOTA MECHANIC AND FIRE DEPARTMENT FEEL IT MIGHT HAVE BEEN A ELECTRICAL FIRE. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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