Toyota Sienna Complaints

9,048 consumer complaints on file.

#10202928September 13, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, STRUCTURE:BODY:DOOR
THIS IS FOR A 2004 TOYOTA SIENNA. THE DRIVER SIDE DOOR IS NOT CLOSING COMPLETELY. IT APPEARS THE WELDING FOR THE DOOR CHECK IS THE CULPRIT. THE DOOR DOES NOT FEEL SECURE WHEN CLOSED. I BROUGHT THE DOOR TO THE TOYOTA DEALERSHIP AND THEY SAID IT WAS OUT OF WARRANTY. YOU ARE SOL. I CALLED TOYOTA CUSTOMER SERVICE AND THEY TOLD ME TO CALL THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202942September 13, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
ABOUT A WEEK AGO, THE REAR LIFT-GATE ON MY 2005 TOYOTA SIENNA MINIVAN (XLE) STARTED TO DROP DOWN UNEXPECTEDLY AFTER BEING OPENED. IF PUSHED, THE LIFT-GATE WOULD GO UP, ONLY TO DROP DOWN AGAIN. A FEW DAYS LATER, WHILE I WAS UNLOADING ITEMS FROM THE BACK, THE LIFT-GATE STARTED TO CLOSE AUTOMATICALLY AND WOULD NOT GO UP WHEN I PUSHED IT. I HAD TO ESCAPE UNDER THE LIFT-GATE OR ELSE I WOULD HAVE BEEN CRUSHED BETWEEN THE LIFT-GATE AND THE CAR. NOW, THE LIFT-GATE OPENS AND THEN AUTOMATICALLY CLOSES; IT DOESN'T STAY OPEN. I CANNOT USE IT - IT IS TOO DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202761September 12, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE LIFTGATE OF MY 2005 TOYOTA SIENNA FELL UNEXPECTEDLY. THERE WERE NO INJURIES OR DAMAGE, BUT THERE COULD HAVE BEEN BECAUSE MY CHILDREN WERE NEARBY WHILE I WAS LOADING THE CAR, AND THE WEIGHT OF THE REAR GATE MADE IT SLAM CLOSED VIOLENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202796September 12, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
I HAVE A TOYOTA SIENNA 2004 CE. WHEN I TRY TO OPEN THE LIFEGATE, IT FAILED TO KEEP OPEN THE MORNING OF SEP 8 2007. AND IT HASN'T WORKED SINCE THEN. WHEN I CALLED THE DEALER, I WAS INFORMED IT WILL COST ME ABOUT $640 TO FIX IT SINCE THE VAN IS OUT OF WARRANTY. I FOUND OUT THAT THE STRUTS THAT RAISE THE LIFTGATE HAS A DEFECT FROM INTERNET.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202410September 10, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
I WAS UNLOADING MY 2004 TOYOTA SIENNA WHEN THE STRUTS HOLDING UP THE REAR HATCH FAILED. I WAS PINNED BETWEEN THE BUMPER/STUFF I WAS UNLOADING AND THE DOOR. LUCKILY I WAS ABLE TO PUSH MYSELF UP WITH THE DOOR ON TOP OF ME AND ONLY HAD BRUISING ON MY LEFT ARM. HAD THE DOOR FALLEN ON MY PREGNANT WIFE MORE SERIOUS INJURIES COULD HAVE OCCURRED. ALSO I AM PRETTY SURE SHE WOULD NOT HAVE HAD THE STRENGTH TO PUSH HER SELF UP WITH THE WEIGHT OF THE DOOR AND THE ANGLE THAT I WAS IN. I HAVE THE EXTENDED WARRANTY SO THE STRUTS WILL BE REPLACED ALONG BUT I HAVE A $50 DEDUCTIBLE. IF I DID NOT HAVE THE EXTENDED WARRANTY I WOULD BE LOOKING AT $350.00 PLUS LABOR. *JB UPDATE 12/12/2007 *BF UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10202146September 7, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT HEARD A CLICKING SOUND WHEN OPENING AND CLOSING THE DRIVER SIDE DOOR. THE DEALER STATED THAT THE DOOR LATCH HINGE MADE THE NOISE BECAUSE THE WELD FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 39,000 AND FAILURE MILEAGE WAS 36,000. THE CONSUMER STATED TOYOTA CORPORATE OFFICE OFFERED A GOOD-WILL REIMBURSEMENT OF $750 AND VEHICLE WAS TAKEN TO DEALER FOR REPAIRS AT NO COST TO OWNER. UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202115September 6, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
STRUTS ON REAR LIFTGATE FAILED, INJURING MY BACK. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10201886September 5, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TOYOTA SIENNA 2004 POWER REAR DOOR CLOSED INEXPECTEDLY AND QUICKLY HITING MY WIFE'S HEAD. PROBLEM CAN BE REPRODUCED EVERY TIME THAT THE DOOR IS POWERED OPEN. DOOR "DROPS" SEVERAL INCHES AS SOON AS IT REACHES THE FULLY-OPEN POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201888September 5, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
DRIVER'S SIDE PASSENGER DOOR INTERNAL MECHANISM IS BROKEN. AUTO BODY SHOP STATES THEY HAVE SEEN THIS FAILURE ON MULTIPLE TOYOTA SIENNA VANS OF THIS MODEL ERA 2004 AND LATER. WILL COST $1,500 TO REPAIR INCLUDING WELDING OF FAILED METAL PART IN INTERNAL DOOR MECHANISM. UPDATED 11/1/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201963September 5, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I HAVE A 2004 TOYOTA SIENNA XLE WITH POWER LIFTGATE. LAST MONTH ONE OF THE TWO SUPPORTING STRUT IS FAILING AND I HEARD A LEAKING SOUND, THEN THE DOOR JUST AUTOMATICALLY POWERING CLOSING ON ME WITHOUT MY OPERATION. I USE A LOT OF STRENGTH TO FIGHT IT BACK, ALMOST HURT ME. THIS IS A SERIOUS SAFETY PROBLEM WITH THE DEFECTED STRUT. AFTER THIS INCIDENT, THE LIFTGATE CAN POWER OPEN IT BUT NOT ALL THE WAY, AND VERY EASILY FALL DOWN TO CLOSE WITH JUST A LITTLE TOUCH OF THE PINKY FINGER STRENGTH. I DID SOME RESEARCH AND FOUND OUT THAT TOYOTA DIDN'T RECALL FOR THIS SAFETY ISSUE WITH THE DEFECTED STRUT, THEY ONLY ISSUE A TECHNICAL SERVICE BULLETIN BO001-07 TO ADDRESS IT. SINCE MY WARRANTY JUST EXPIRED ON APRIL 07, I MIGHT NOT BE ABLE TO REPLACE IT UNDER WARRANTY. FOR ME, THIS IS A VERY SERIOUS SAFETY PROBLEM THAT IT MIGHT RESULT INJURY IF A CHILD IS UNDER THE POWERED LIFTGATE WITH THIS DEFECTED STRUT WHEN IT UNEXPECTED CLOSING DOWN WITH POWER LIFT. PLEASE INVESTIGATE THIS SAFETY ISSUE. THANK YOU! *TR UPDATED 01-16-08. *KB UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201971September 5, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR HATCH WOULD NOT STAY UP AND CONTINUED TO CLOSE. SHE STATED THAT THE REAR HATCH WAS REPAIRED ON AUGUST 23, 2007 BY THE TOYOTA DEALER. THE CURRENT MILEAGE WAS 25,000 AND FAILURE MILEAGE WAS 24,495. *UPDATED 12/12/07 *BF UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202002September 5, 2007
STEERING
2005 TOYOTA SIENNA INTERMEDIATE STEERING SHAFT FAILURE. VEHICLE JUST OUT OF WARRANTY AND OTHER INTERNET SEARCHES REVEALED NUMEROUS OTHERS WITH SAME EARLY FAILURE. TSB EXISTS FOR PROBLEM, BUT REPAIR IS EARLY AND EXPENSIVE. *TR UPDATED 10/03/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201689September 2, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
POWER LIFTGATE NOT SUPPORTED BY THE GAS STRUTS. POWER LIFTGATE OPENS AND THEN BEGINS TO POWER CLOSE, KNOCKING THE PERSON LOADING/UNLOADING THE CAR ON THE HEAD OR SQUEEZING THEM BETWEEN THE LIFTGATE AND THE REAR BUMPER. HAS BUMPED ME, SQUEEZED MY WIFE MULTIPLE TIMES. I FEAR THIS COULD SERIOUSLY INJURE THE KIDS IF THEY EVER FIND THEMSELVES IN THE MOUTH OF THIS HUNGRY MINIVAN! *JB
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10201691September 2, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY TOYOTA SIENNA 2000 MIGHT HAS AN ABS SYSTEM MALFUNCTION AND CAUSED A MINOR ACCIDENT ON AUG 28 2007 AT 3:30 PM. THE WEATHER ~90C AND SUNNY. I DROVE IN SCHOOL ZONE AT THE TIME THE SCHOOL OVER AND THE STUDENTS PRESENTED ON THE SIDEWALK. I DROVE ~20-25 MPH OR LESS. THE DISTANCE BETWEEN MY VAN AND THE CAR IN FRONT OF ME ~ 2 CARS SPACE. THE CAR IN FRONT OF ME STOPPED SUDDENLY BECAUSE OF ONE CAR IN FRONT OF US TURNED LEFT OR MADE A U TURN WITHOUT WARNING. I STEPPED ON MY BRAKE PEDAL VERY HARD BUT THE VAN STILL CRUISED LIKE THE BRAKE WAS DOING ANYTHING AND I HIT TO THE REAR END OF THE CAR IN FRONT OF ME. MY CAR HAVE 133,000 MILE ON IT. I HAD MY FRONT BRAKE REPLACED BY DEALER WHEN IT 100,000 MILE, THE SAME TIME THEY REPLACED THE TIMING BELL, THEY TOLD ME THE REAR BRAKE WERE IN GOOD CONDITION AT THAT TIME SO I DIDN'T HAD IT REPLACED. TILL NOW, I STILL HAVE NOT HEARD ANY NOISE FROM MY BRAKE, NO WARNING INDICATOR LIGHT, AND IT HAS BEEN ALWAYS REACTING CORRECTLY EVERYTIME I STEPPED ON THE BRAKE PADDLE UNTIL THE DAY MY CAR INVOLVED INTO THE ACCIDENT. I PLAN AFTER FIXING THE BODY OF MY VAN, I WILL SEND IT TO TOYOTA DEALER FOR A BREAK AND ABS SYSTEM CHECK OR INSPECTION. I HAVE A NEIGHBOR ALSO HAVE A TOYOTA SIENNA 1999 VAN AND HE TOLD ME THAT HE ALSO INVOLVED IN ACCIDENT LAST YEAR AT THE LOW SPEED AND THE ABS SYSTEM DIDN'T WORK ALSO. AND HE BROUGHT IT TO THE DEALER FOR INSPECTION, THEY FOUND NOTHING WRONG AND HIS VAN HAD NOT FAILED AGAIN. I HOPE IF THERE IS PROBLEM OF TOYOTA SIENNA BRAKE OR ABS SYSTEM, YOUR AGENCY WILL INVESTIGATE AND NOTIFY US SO WE CAN AVOID ANY ACCIDENT RELATED IN THE FUTURE. I WILL REPORT THE SAME THING TO THE DEALERS SERVICE DEPARTMENT WHEN I BRING MY VAN IN FOR REPAIR. THANKS FOR YOUR HELP. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10201128August 29, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY BRAND NEW TOYOTA SIENNA HAS PRODUCED HUM NOISE AT AROUND 2500 RPM AS SOON AS I PICKUP THE NEW VAN. I HAVE THE DEALER AND THE REGIONAL REPS LOOKED AT AND THEY FOUND THE NOISE AND THEY ALSO TOLD ME THAT ALL THE TOYOTA WITH THE SAME ENGINE HAVE THE SAME PROBLEM. I WAS TOLD THEY WILL NOT FIX IT. I FILED MULTIPLE COMPLAINTS WITH TOYOTA BUT RECEIVED THE SAME RESULT! I LIKE TO KNOW IF YOU CAN DO ANYTHING ABOUT IT. THANKS! *TR *UPDATED 12/12/07 *BF UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201140August 29, 2007
EQUIPMENT
SIENNA 2004 XLE WITH INSTALLED HITCH, THE HEIGHT LEFT FROM GROUND TO THE LOWER PART OF THE HITCH IS NOT ENOUGH TO SAFELY LOAD ANY CARGO ABOVE 150-175 POUNDS ON YOUR REAR WITHOUT HITTING THE PAVEMENT EVERYTIME A BUMP IS ON THE ROAD, ALL IS ORIGINAL EQUIPMENT BUILT TO BE USED ON A TOYOTA SIENNA, APPEARS THAT THE ONLY SOLUTION IS TO REMOVE IT OR INSTALL A SAFE LEVELING AIR SYSTEM REAR SHOCKS, IS IT AVAILABLE? WELL... MORE MONEY ON AN ALREADY EXPENSIVE VEHICLE... NO THANKS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201152August 29, 2007
FUEL SYSTEM, GASOLINE
CHECK ENGINE LIGHT COMES ON WITH EVERY GAS FILL. (GAS CAP IS CLOSED TIGHTLY) IS VERY DIFFICULT TO FUEL. I HAVE TO FIND A PUMP THAT PUMPS VERY SLOWLY OR DO IT BY HAND. *JB UPDATED 01-15-08. *KB UPDATED *JN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201501August 28, 2007
TIRES
2002 TOYOTA SIENNA RIGHT REAR TIRE BLEW OUT CAUSING THE CONSUMER TO LOSE CONTROL AND HIT A DITCH. *KB OHIO TRAFFIC CRASH REPORT. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10201570August 28, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
2005 TOYOTA SIENNA BENT REAR SHOCK DUE TO PART FAILURE. CUSTOMER STATES THAT TOYOTA IS GOING TO MAKE HIM PAY FOR THE REPAIR TO THE VAN BECAUSE IT WAS NOT IN RECALL AND NOT UNDER WARRANTY. *KB THE CONSUMER STATED THE REAR HATCH WAS BEING SHUT WHEN THE SHOCK BENT. THE REAR HATCH WAS USED MINIMALLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200837August 27, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
REAR LIFTGATE STAY ON 2005 TOYOTA SIENNA HAS LEAKED AND FAILED. RESULT IS NOW LIFTGATE CLOSES AUTOMATICALLY ON TOP OF OWNER WHEN LOADING AND UNLOADING. ONLY 25,000 MILES AT TIME OF FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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