Toyota Sienna Complaints

9,048 consumer complaints on file.

#10204601October 1, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I AM SECOND OWNER OF TOYOTA SIENNA, 2000 .I BOUGHT AT 32000 MILES. TOYOTA HAS RECALL ON EXTENDED TRANSMISSION WARRANTY (SERVICE BULLETIN TC03014) . YESTERDAY I WAS ON THE WAY TO AIRPORT AND SITTING AT A STOP LIGHT AND TRY TO GO WHEN THE LIGHT TURNED GREEN, THE CAR HAD SOME NOISE COMING FROM IT AND IT DIDN'T MOVING , I TRIED DIFFERENT GEARS AND IT STILL DIDN'T MOVE. I WAS NOT ABLE TO PARK. CAR WAS MOVING BACK SO I PUT SAFETY BRAKE ON AND I HAD TO TOW THE CAR TO DEALERSHIP WHERE IT WAS BOUGHT BY FIRST OWNER, NEXT DAY THEY CALL ME AND TELL ME IT HAS PROBLEM WITH TRANSMISSION. I TELL THEM LAST YEAR WHEN I SERVICED MY CAR FOR 36K SERVICE TO CHECK MY CAR FOR TRANSMISSION BUT THEY TELL ME IT HAS NO PROBLEM RELATED TO THAT, ALSO I GIVE THEM EXTENDED WARRANTY RECALL LETTER. NOW THIS CAR HAS ONLY 47K MILES BUT JUST PASS PERIOD BY TWO MONTHS ONLY . BUT SHOULD STILL COVER UP TO 100K MILES EXTENDED WARRANTY AS PER RECALL LETTER , BUT ATLANT TOYOTA DON'T WANT TO FIX UNDER THAT WARRANTY. DO YOU THINK SUCH A REPUTABLE VEHICLE TO TOYOTA CAN HAVE PROBLEM AT 47K MILE FOR TRANSMISSION. I ASK TOYOTA NORTH AMERICA SERVICE TELEPHONE NO. BUT THEY DON'T GIVE ME ANY INFO. IS THERE ANYBODY THAT CAN HELP TO COVER SUCH A BIG EXPENSE TO REPLACE TRANSMISSION ABOUT $. 3500.00. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204608October 1, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE PASSENGER SIDE DOOR OPENED WHILE THE VEHICLE WAS IN MOTION AND ACCELERATING. THE SPEED WAS 4 MPH. THE DEALER STATED THAT THE CONTROL PANEL AND LATCH ASSEMBLY NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 54,347 AND THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204314September 27, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
MY DAUGHTER WAS PLACING ITEMS IN THE BACK OF OUR 2005 TOYOTA SIENNA XLE WHEN THE POWER REAR LIFTGATE SUDDENLY CAME DOWN WITH GREAT FORCE AND STRUCK HER ON THE ARM/SHOULDER. IT WAS WITH GREAT DIFFICULTY THAT MY DAUGHTER WAS ABLE TO ESCAPE FROM UNDER THE DOOR. THE LIFTGATE OPERATED ON ITS OWN. THIS IS A SERIOUS SAFETY RISK. MY DAUGHTER WAS ABLE TO FORCE HER WAY FREE, WITH BRUISES, BUT A SMALLER PERSON COULD HAVE BEEN SERIOUSLY INJURED. I WILL TALK TO TOYOTA CUSTOMER CARE TO REPORT THIS INCIDENT, BUT IN MY OPINION THIS IS A DANGEROUS VEHICLE. I CHECKED THE LIFTGATE WHEN I ARRIVED HOME AND IT IS STILL OPERATING ERRATICALLY. UNTIL THIS IS RESOLVED, WE HAVE TURNED OFF THE POWER TO THE REAR LIFTGATE AND ARE OPERATING IT MANUALLY. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10204894September 25, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
2005 TOYOTA SIENNA DRIVER SIDE DOOR MADE A LOUD POP WHEN OPENING. CUSTOMER STATED SHE TOOK IT TO THE DEALER AND THEY TOLD HER IT WOULD COST 300 TO 400 DOLLARS. CONSUMER WOULD LIKE TO KNOW HOW MANY SIENNA'S HAVE THIS PROBLEM. *KB THE DEALER INFORMED THE CONSUMER, THAT THE WELD ON THE DOOR HINGE WAS BROKEN. THE CONSUMER TOOK THE VEHICLE TO A COLLISION CENTER AND WAS TOLD THE PRICE WOULD BE $250.00 DOLLARS. THE DEALER DID AGREE TO PAY HALF OF THE COST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204065September 25, 2007
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL*THE CONTACT OWNS A 2003 TOYOTA SIENNA. WHILE DRIVING 55 MPH, THE VEHICLE'S HOOD BLEW OPEN AND DAMAGED THE WINDSHIELD AND ROOF. THE CONTACT WAS ABLE TO PULL OFF THE ROAD AND DISCOVERED THAT THE HOOD LATCH FAILED. HE FELT THAT THE LATCH WAS DEFECTIVE. THE VEHICLE WAS TOWED TO THE DEALER, HOWEVER, THEY WERE UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE INSURANCE COMPANY IS SCHEDULED TO EVALUATE THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203882September 23, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE PRESSURIZED GAS STRUTS ON THE TOYOTA SIENNA 2004 REAR LIFTGATE FAILED RIGHT AFTER OUR WARRANTY EXPIRED AND THE REAR LIFT GATE ALMOST CRASHED ON MY WIFE HEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203892September 23, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
POWER REAR GATE DID NOT STAY OPEN AND CLOSED AFTER THE GATE REACHED OPENED POSITION. BECAUSE IT DID NOT STAY OPEN, REAR CARGO SPACE WAS USELESS. IN ORDER TO STORE SOME THINGS, IT NEEDED TO BE HELD BY ANOTHER PERSON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203700September 22, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
POWER LIFTGATE FAILED AND DOOR CAME DOWN ON MY BACK AS I WAS RETRIEVING ITEMS. HAD TO HAVE THE LEAKING LIFTGATE STRUTS REPLACED AT TOYOTA. THEY CHARGED AN OUTRAGEOUS $450.00 TO REPLACE AN OBVIOUS POTENTIALLY DANGEROUS PART DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203629September 21, 2007
EXTERIOR LIGHTING:HEADLIGHTS
CONDENSATION BUILDS UP IN THE PASSENGER HEADLIGHT. THE CONDENSATION REDUCES THE EFFECTIVENESS OF THE HEADLIGHT, CREATING A DARK SPOT ON THE RIGHT SIDE. THIS IS A COMMON PROBLEM WITH 2004 MODELS. THERE ARE HUNDREDS OF THREADS ON TOYOTA/SIENNA FORUMS ONLINE WHERE OWNERS ARE HAVING THE EXACT SAME PROBLEM. TOYOTA IS IGNORING THIS SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203537September 20, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE STRUTS ON THE MANUAL LIFTGATE OF MY 2004 TOYOTA SIENNA FAILED AT AROUND 65,000 MILES. THE REPLACEMENT COST AT THE LOCAL TOYOTA DEALER WHERE THE VEHICLE WAS PURCHASED, WAS $391.07. THIS APPEARS TO BE A FREQUENT COMPLAINT AMONG SIENNA OWNERS. IT WOULD SEEM THAT TOYOTA SHOULD ISSUE A RECALL FOR THIS PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203579September 20, 2007
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER SIDE DOOR MADE A LOUD CLUNKING NOISE WHEN OPENED. HE FELT RESISTANCE WHEN OPENING THE DOOR AND IT HAD TO BE PUSHED IN ORDER TO OPEN FROM THE PASSENGER COMPARTMENT. THE DEALER STATED THAT THE DOOR CHECK PART WAS UNWELDED. THE CURRENT AND FAILURE MILEAGES WERE 68,563.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203842September 20, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
2004 TOYOTA SIENNA SUNROOF EXPLODED. CUSTOMER STATES THE GLASS IN THE SUNROOF EXPLODED WHEN SHE WAS TAKING OFF FROM A STOP LIGHT. SHE STATES THAT THE WEATHER WAS COOL AND NOT HOT. *KB THE CONSUMER STATED THE GLASS DID STAY IN TACT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203472September 19, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
REAR HATCH SUPPORT CYLINDER FAILED. I PURCHASED A NEW CYLINDER AND REPLACED IT MYSELF. AT A COST OF $150.00 FOR ONE. I STARTED TO NOTICE THE PROBLEM WHEN MY AUTOMATIC REAR HATCH WOULD ONLY RAISE THE HATCH HALF WAY AND THEN RE-CLOSE THE HATCH. 2004 SIENNA XLE LIMITED. 45K *JB UPDATED 10/03/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203331September 18, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
I OPENED MY REAR LIFTGATE USING THE POWER BUTTON AND REACHED INTO THE BACK OF MY SIENNA AND THE DOOR UNEXPECTEDLY STARTED CLOSING ON TOP OF ME. I WAS UNABLE TO PUSH BACK HARD ENOUGH ON IT AND HAD TO QUICKLY DROP TO THE GROUND TO PREVENT BEING TRAPPED AND/OR INJURED. HAD MY CHILDREN BEEN IN THEIR I DON'T KNOW HOW SERIOUS IT MIGHT HAVE BEEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203788September 17, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
2004 TOYOTA SIENNA PROBLEMS WITH THE TAILGATE FALLING DOWN. CUSTOMER STATES THE TAILGATE CAME DOWN FROM THE RAISED POSITION WITHOUT ANY WARNING AND HIT HER IN THE HEAD. *KB THE CONSUMER WAS NO INJURED, HOWEVER WHEN THE CONSUMER TRIED TO GET THE BACK DOOR TO GO UP VIA THE BACK DOOR SWITCH OR BY USING THE REMOTE, IT WOULD NOT GO UP AND IF SHE RAISED IT BY HAND IT WOULD NOT STAY UP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203232September 17, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE CAR HAS A POWER LIFTGATE. THE GAS STRUTS THAT HOLD UP THE REAR LIFTGATE INTERMITTENTLY FAIL AND THE LIFTGATE WILL NOT STAY UP. THIS WILL ALSO CAUSE THE POWER LIFTGATE TO ENGAGE AND IT WILL ATTEMPT TO SHUT THE LIFTGATE WHILE YOU ARE STANDING UNDER IT. THE DOOR HAS CLOSED ON ME SEVERAL TIMES, BUT I HAVE NOT BEEN INJURED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203088September 15, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
I HAVE A 2004 TOYOTA SIENNA AND THE POWER LIFTGATE IS CLOSING UNEXPECTEDLY. MY WIFE'S ARM WAS SQUEEZED THE OTHER DAY BECAUSE OF THIS LIFTGATE CLOSING BY ITSELF WHILE SHE WAS GETTING GROCERIES OUT OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10202985September 14, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2004 TOYOTA SIENNA WITH A TRANSMISSION SHIFTING PROBLEM THAT HAS BEEN OCCURRING SINCE I PURCHASED THE NEW VEHICLE BACK IN MARCH 2003. THIS PROBLEM IS NOT JUST ON THIS PARTICULAR VEHICLE AS I TEST DROVE SEVERAL OTHER NEW VEHICLES FROM THE DEALER WHERE I PURCHASED THIS. THE PROBLEM WITH THE TRANSMISSION IS THAT IT DOESN'T KNOW WHEN TO DOWNSHIFT TO A LOWER GEAR, PARTICULARLY BETWEEN 0-15 MPH. WHEN IT CAN'T DECIDE TO DOWNSHIFT, YOU CAN'T ACCELERATE AT ALL. THIS IS VERY DANGEROUS WHEN IN AN INTERSECTION WHILE ATTEMPTING TO MAKE A LEFT HAND TURN. I MADE SEVERAL COMPLAINTS THROUGH THE TOYOTA DEALERSHIP BACK IN 2003 AND 2004. I WAS TOLD THAT THIS IS COMMON WITH THIS TRANSMISSION AND THAT TOYOTA WAS GOING TO MAKE A SOFTWARE CHANGE TO FIX THIS. IT HAS NOT YET BEEN FIXED AND I SEE THAT THEY NOW HAVE THE SAME PROBLEM WITH THE CAMRY. ARE THEY GOING TO WAIT UNTIL SOMEONE GETS KILLED BEFORE THEY DO SOMETHING? ACTION NEEDS TO BE TAKEN BY TOYOTA TO FIX THIS ISSUE WITH THE CAMRY'S AND SIENNAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203023September 14, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT HEARD A LOUD POPPING NOISE WHEN HE OPENED THE DRIVE SIDE DOOR. THE DEALER STATED THAT THE DOOR HINGE CAUSED THE FAILURE AND THEY REPLACED THE HINGES. APPROXIMATELY ONE YEAR LATER, THE NOISE RECURRED. THE DEALER STATED THAT THE HINGE CAUSED THE FAILURE AGAIN. AS OF SEPTEMBER 14, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 29,879 AND CURRENT MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203049September 14, 2007
VISIBILITY:GLASS, SIDE/REAR
(1) THE VEHICLE WAS IN MOTION, IN SLOW-MOVING, DENSE TRAFFIC ON A HIGHWAY. (2) WITHOUT WARNING, THE DRIVER-SIDE, REAR PASSENGER WINDOW SUDDENLY SHATTERED. THE ENTIRE GLASS BROKE INTO MOSTLY SMALL PIECES ABOUT 1 CM, MOST OF WHICH FELL INTO THE PASSENGER CABIN, ON THE FLOOR AND SEATS. A FEW BIG PIECES UP TO 10 CM ALSO FELL IN THE CABIN. THE WINDOW WAS CLOSED BEFORE IT SHATTERED. THERE WAS NO COLLISION WITH ANY VEHICLE. THE DRIVER AND PASSENGER DID NOT WITNESS ANYTHING THAT COULD HAVE HIT THE WINDOW. THERE WAS NO EXTERNAL DAMAGE TO THE REST OF THE VEHICLE. THE VEHICLE HAD NEVER SUFFERED ANY COLLISION OR VANDALISM OR IMPACT PRIOR TO THIS INCIDENT. (3) THE WINDOW WILL SOON BE REPAIRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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