Toyota Sienna Complaints

9,048 consumer complaints on file.

#10200754August 25, 2007
VEHICLE SPEED CONTROL
LEFT OUR HOME ABOUT 1045A. PUT VAN INTO "DRIVE" AFTER PULLING OUT OF DRIVEWAY IN REVERSE. UNABLE TO STOP WITH THE BRAKES AT STOP SIGN, APPROX 0.1 MILES FROM START. CAR BEGAN TO ACCELERATE ON IT'S OWN, THROUGH THE STOP SIGN, THROUGH A RIGHT HAND TURN, THROUGH A LEFT HAND TURN. ACCELERATOR PEDAL WAS "STUCK" AND COULD NOT GET IT LOOSE. BRAKES HAD NO EFFECT, INCLUDING ATTEMPTS AT EMERGENCY BRAKE USE. WENT UP A HILL HOPING TO SLOW THE VAN, BUT VAN INCREASED ACCELERATION. TREE WAS HIT WITH CENTER OF FRONT BUMPER. AIR BAGS DID NOT DEPLOY. ENGINE CONTINUED TO "REV" AFTER IMPACT. EXITED VEHICLE. RIGHT FRONT TIRE EXPLODED, SEVERELY DAMAGING RIGHT FRONT QUARTER PANEL AREA/COMPONENTS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10200534August 23, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2005 TOYOTA SIENNA XLE 42000 MILE, WHEN TRYING TO CLOSE THE DRIVER SIDE AUTOMATIC SLIDING DOOR, IT BOUNCED BACK BEFORE COMPLETELY CLOSE. AN OBVIOUS HINCH WORN OUT AT THE DOORWAY MADE THE SLIDING DOOR VERY LOOSING. IT IS DANGEROUS WHEN THE DOOR CAN'T SHUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200493August 22, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN TURNING A CORNER AT APPROXIMATELY 5-10 MPH THE VEHICLE WOULD HESITATE AND LOSE POWER. THE DEALER STATED THAT THE VEHICLE NEEDED A COMPUTER UPDATE, HOWEVER; THE SYSTEM WAS UNAVAILABLE. THE DEALER STATED THAT THE FAILURE WAS NOT NORMAL. THE CURRENT MILEAGE WAS 100,000. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201366August 22, 2007
STRUCTURE:BODY:DOOR
2005 TOYOTA SIENNA WITH GRINDING NOISE IN THE DRIVERS SIDE DOOR CUSTOMER STATES THAT HE FEELS LIKE HE SHOULD NOT ABSORB ANY OF THE COST**NAR**CC THE MECHANIC STATED THE DOOR ASSEMBLY NEEDED TO BE REPLACED. THE DEALER AMENDED THE CONSUMER'S PRICE TO $400 FOR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200346August 21, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MY VEHICLE IN THE LAST 6 MONTHS HAS STARTED EXPERIENCING A HESITATION WHEN SHIFTING GEARS. TOOK TO THE DEALER TO CHECK, AND THEY UPDATED WITH THE PATCH. CAR CONTINUES TO HAVE PROBLEMS. THE DEALER IS CALLING IT A "HARD SHIFT" THAT IS NORMAL FOR THIS VEHICLE EVEN THOUGH IT DIDN'T DO IT THE FIRST 2 YEARS OF OWNERSHIP. CAR IS ALMOST OUT OF ITS 60K WARRANTY, AND THEY INDICATE THEY CAN'T DO ANYTHING ELSE TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200026August 18, 2007
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM
1. WE BOUGHT TOYOTA SIENNA 2007 LE #3 ON JULY 21, 2007 2. AFTER 2 WEEKS ON AUG 4 2007 MAINTENANCE REQUIRED AND ALL OTHER LIGHTS WERE ON AND AC WAS STOPPED WORKING. WE CALLED THE DEALER AND HE SCHEDULED EARLIEST APPOINTMENT ON AUGUST 7 2007. 3. ON AUGUST 6 2007 TOYOTA SIENNA BROKE DOWN ON INTERSTATE AND I TOWED THIS VAN TO THE DEALER. 4. DEALER FIRST FOUND PROBLEM WITH THE ALTERNATOR AND REPLACED ALTERNATOR IN A WEEK. 5. THEN HE FOUND ANOTHER PROBLEM AS TWO COMPUTER INSIDE CAR WERE NOT FUNCTIONING PROPERLY AND HE WORKED WITH TOYOTA SPECIALISTS AND ORDER REPLACEMENTS OF COMPUTER HARNESS EQUIPMENT. 6. AFTER INSTALLING THESE NEW EQUIPMENT HE FOUND THAT ALL THE LIGHTS ON THE DASH BOARD ARE TURNED ON WITH THIS VEHICLE. 7. HE SCHEDULED INSPECTION TO RESOLVE THIS ISSUE BY TOYOTA TECHNICIANS. THEY ARE FLYING IN FROM CALIFORNIA TO RESOLVE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200029August 18, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TOYOTA SIENNA 2005 HYDRAULIC LIFT GATE FAILURE CAUSED LIFT GATE TO CLOSE INEXPEDIENTLY ON HEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199780August 16, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHEN THE CONTACT PUSHED THE BUTTON TO OPEN THE REAR HATCH, IT OPENED TO ITS FULL POSITION. WITHOUT WARNING, IT SUDDENLY DROPPED APPROXIMATELY 12-18 INCHES AND WENT ALL THE WAY TO THE BOTTOM. THE DEALER STATED THAT THE ASSEMBLY FAILED AND THEY REPLACED THE PART. THE CURRENT AND FAILURE MILEAGES WERE 48,230. UPDATED 02-01-08 *BF UPDATED 02/01/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199843August 16, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
COMPLAINING IN REGARDS TO THE LIFTGATE STRUT ON MY 2004 TOYOTA SIENNA LE. THE LIFTGATE CAME DOWN ON MY HEAD AFTER ANTICIPATING THE STRUTS WOULD HOLD AND CONTINUE TO RAISE THE LIFTGATE. THIS INCIDENT IS A COMPLETE HAZARD TO CONSUMERS THAT TOYOTA SHOULD DO SOMETHING ABOUT. THIS HAPPENED TWO MONTHS AFTER MY WARRANTY HAD EXPIRED, BUT STILL 10,600 + MILES BELOW THE 36,000 MILE WARRANTY. A TOYOTA DEALER HAD TOLD ME THAT THESE STRUTS ARE OFTEN CHANGED. THAT TELLS ME THESE STRUTS ARE ALREADY KNOWN TO BE DEFECTIVE AND AT $175 - 181.00 EACH STRUT, THEY'RE NOT CHEAP. THIS IS A SERIOUS SAFETY HAZARD TO BUYERS AND ESPECIALLY FOR KIDS WHO HELP TAKE OUT GROCERIES FROM THE TRUNK. A SIMILAR CONCERN HAS BEEN ADDRESSED BY ANOTHER PERSON TO CONSUMER REPORTS.ORG. DEFECTIVE PARTS ARE AVAILABLE AND WILL BE ADDRESSED TO TOYOTA. THANKS FOR THE HELP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199845August 16, 2007
VISIBILITY:WINDSHIELD
RE: PREVIOUS COMPLAINT I CONCUR WITH THE INFORMATION LISTED BELOW, DISTORTION IN THE LOWER LEFT CORNER OF THE WINDSHIELD. 2006 TOYOTA SIENNA LIMITED RESULTS : 2 | ALL RECORDS DISPLAYED MAKE : TOYOTA MODEL : SIENNA YEAR : 2006 MANUFACTURER : TOYOTA MOTOR CORPORATION CRASH : NO FIRE : NO NUMBER OF INJURIES: 0 ODI ID NUMBER : 10175106 NUMBER OF DEATHS: 0 DATE OF FAILURE: NOVEMBER 17, 2006 COMPONENT: VISIBILITY:WINDSHIELD SUMMARY: THE WINDSHIELD HAS OPTICAL DISTORTION CAUSING EYE STRAIN, WATERY EYES, HEADACHES, NAUSEA, DIZZINESS. TOYOTA SAYS "ALL SIENNAS ARE LIKE THIS" SO THEY WILL NOT REPLACE THE WINDSHIELD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199698August 15, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
2004 TOYOTA SIENNA MINIVAN: OVER A DOZEN TIMES THE AUTOMATIC REAR TAIL HITCH HAS COME DOWN WITHOUT WARNING AND TRIED TO CLOSE ITSELF COMPLETELY. THE DOOR TRAPS YOU BETWEEN IT AND THE REAR BUMPER, ONCE HURTING MY CHILD. TOYOTA AND THE DEALERSHIP SAID THIS WAS NOT UNDER WARRANTY AND THAT THERE WAS NO RECALL YET THIS SEEMS TO BE A PROBLEM THEY ARE HEARING MORE FREQUENTLY. THE DEALERSHIP REPAIRED THE DOOR AT OUR COST. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10199516August 14, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE LIFTGATE ON MY TOYOTA SIENNA MINIVAN 2005 HAS FAILED. THE BACK DOOR CLOSED DOWN AFTER IT LIFTS TO THE MOST OPEN POSITION. THIS IS A CONSTANT FAILURE. THE DEALERSHIP WANTED ME TO PAY FOR ENTIRE REPAIR. I CALLED TOYOTA CONSUMER AFFAIRS AND AFTER THAT THE DEALERSHIP WAS WILLING TO SPLIT THE OVER $600.00 REPAIR WITH ME. I HAVE REJECTED THAT OFFER, AM FILING THIS COMPLAINT AND AM GOING TO GO BACK TO TOYOTA CONSUMER AFFAIRS TO SEE IF I CAN GET A BETTER RESOLUTION. MY MAIN CONCERN IS THAT MINIVAN'S ARE TYPICALLY VEHICLES THAT PARENTS WITH CHILDREN HAVE. DO WE HAVE TO WAIT UNTIL A CHILD IS CRUSHED TO RECALL THIS? *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10199302August 11, 2007
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
A 2006 SIENNA. THE SEAT BELT IN THE MIDDLE OF THE THIRD SEAT HAS TO USE THE CARS IGNITION KEY TO UNLOCK IT. THIS IS IN ACCORDANCE TO THE OWNERS MANUAL. USUALLY THIS SEAT IS USED FOR A CHILD. IN AN ACCIDENT, THERE IS NO WAY TO QUICKLY RELEASE THE SEAT BELT IN THIS POSITION. IN THE CASE OF A CAR FIRE OR NEED TO QUICKLY EVACUATE THE VEHICLE, THE PERSON IN THIS SEAT WOULDN'T HAVE A CHANCE. A SITUATION FRAUGHT WITH POTENTIAL FOR DISASTER.....*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198923August 9, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
1) REAR LIFTGATE OPERATED NORMALLY - NO INDICATION OF POTENTIAL ISSUES. 2) REAR LIFTGATE STRUTS FAILED, CAUSING THE DOOR TO CLOSE UNEXPECTEDLY, HITTING MY WIFE WHILE SHE WAS UNDERNEATH THE LIFTGATE. LIFTGATE WILL NO LONGER STAY IN THE OPEN POSITION. USING THE POWER ASSISTED FEATURE TO OPEN THE LIFTGATE WORKS, BUT IT WILL CLOSE IMMEDIATELY AFTER THE OPENING MECHANISM DISENGAGES. 3) NO RESOLUTION FROM TOYOTA AMERICA CUSTOMER ASSISTANCE SINCE THE VEHICLE IS PAST 36,000 MILE WARRANTY (CURRENTLY @ 42,000 MILES). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199033August 9, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I HAVE A 2005 TOYOTA SIENNA VAN. THE REAR POWER DOOR SUDDENLY STARTED TO SLAM SHUT WHEN I OPENED IT. I READ THE MANUAL TO SEE IF THERE WERE ANY SUGGESTIONS. I TURNED OFF THE MASTER REAR DOOR SWITCH-SAME RESULTS. THE DOOR GOES UP SLOWLY AS USUAL BUT SLAMS DOWN VERY FAST AND YOU HAVE TO HAVE YOUR HEAD OUT OF THE WAY OR YOU HAVE A SERIOUS PROBLEM. I HAVE CHECKED THE FUSES. WE BOUGHT THE VAN BECAUSE WE PICK UP OUR GRANDDAUGHTER EACH WEEK. THIS IS A VERY DANGEROUS DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198704August 7, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
LIFTGATE STRUTS ON 2004 TOYOTA SIENNA VAN DO NOT HOLD THE LIFTGATE OPEN. ONCE THE DOOR IS OPENED NOTHING SUPPORTS THE WEIGHT AND THE DOOR SLAMS SHUT. EXTEMELY DANGEROUS FOR CHILDREN OR ADULTS UNLOADING THE REAR HATCH. STRUTS HAVE FAILED. TOYOTA REFUSES TO ACKNOWLEDGE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198588August 6, 2007
EQUIPMENT ADAPTIVE/MOBILITY, EQUIPMENT
TL*THE CONTACT OWNS A 2000 TOYOTA SIENNA. THE VEHICLE IS EQUIPPED WITH A THULE HITCHING POST PRO 935X2. THE CONTACT RECEIVED A RECALL NOTIFICATION AND ATTEMPTED TO CALL THE 1-800 NUMBER ON SEVERAL OCCASIONS. SHE HAS BEEN UNSUCCESSFUL BECAUSE THE TELEPHONE NUMBER PROVIDED IN THE NOTICE IS DISCONNECTED. THE PURCHASE DATE AND PART, SERIAL, AND RECALL NUMBERS WERE UNKNOWN. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198594August 6, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
I HAVE A 2004 TOYOTA SIENNA, WHICH OVERALL I LOVE. IN THE PAST 3 MONTHS, THE TRUNK HATCH HAS STARTED TO NOT HOLD WHEN OPEN & RESIST OPENING AT TIMES. IT USED TO HOLD FOR LONGER, MAKING ME DELAY THE REPAIR. IT HAS PROGRESSIVELY GOTTEN WORSE, SO THAT NOW IT CLOSES WITHIN MOMENTS WITH A LOT OF FORCE. I HAVE NO CHOICE BUT TO REPAIR IT NOW, AT A COST OF $400, OR RISK SERIOUS INJURY TO MYSELF & 3 YOUNG CHILDREN. MY HUSBAND & I HAVE ALREADY BEEN BONKED ON THE HEAD & BACK REPEATEDLY. TOYOTA IS AWARE OF THE DEFECT, & THE OBVIOUS RISK TO CAR OWNERS (A MAJORITY OF WHOM HAVE YOUNG CHILDREN I WOULD GUESS AS IT IS A MINIVAN), BUT HAS NOT ISSUED A RECALL. INSTEAD THEY ARE PROFITING OVER THE DEFECT. I DON'T FAULT THE SERVICE DEALER THAT WE DEAL WITH, AS THEY HAVE ALWAYS BEEN HELPFUL & HONEST. I AM UPSET THAT THE TOYOTA CORP. WON'T ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198645August 6, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR LIFT GATE FAILS TO REMAIN OPEN AT THE APPROPRIATE TIMES. WHEN THE LIFT GATE IS OPENED AUTOMATICALLY, IT RAPIDLY FALLS AND CLOSES. WHEN OPENED MANUALLY, THE LIFT GATE CLOSES AUTOMATICALLY AND WITHOUT HESITATION. HE EMAILED THE MANUFACTURER, BUT HAS NOT YET RECEIVED A RESPONSE. THE CONTACT STATED THAT THERE IS A NHTSA DEFECT INVESTIGATION (PE06029) IN REGARDS TO THIS FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 75,000. UPDATED 08/29/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198419August 3, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
BACK DOOR WAS OPENED USING THE REMOTE KEY AND THEN IT SUDDENLY CLOSED BY ITSELF. INDIVIDUAL WAS HIT BY THE DOOR AS IT CLOSED. FURTHER INSPECTION SHOWED THAT THE LEFT SIDE "STRUT" ON THE DOOR WAS LEAKING. CALLED TOYOTA CUSTOMER SUPPORT AT 800-331-4331 AND WAS GIVEN A REFERENCE #. TOYOTA ALSO REFERRED TO TSB BO001-07. BROUGHT VEHICLE TO DEALER AND DEALER WOULD CHARGE TO FIX SINCE VEHICLE HAS 51K MILES, ALTHOUGH LESS THAN 2 YEARS OLD. DEALER REFUSED TO ACKNOWLEDGE BACK DOOR STAYS WERE DEFECTIVE ALTHOUGH NUMEROUS CONSUMERS HAVE COMPLAINED, AND THERE IS A CURRENT NHTSA INVESTIGATION (ACTION #EA06020). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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