Toyota Sienna Complaints

9,048 consumer complaints on file.

#10206449October 21, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE REAR LIFTGATE STRUTS ON OUR 2004 TOYOTA SIENNA FAILED TO HOLD UP THE BACK TAILGATE. IT COLLAPSED ON MY WIFE AND BRUISED HER NECK. SHOULD THIS HAVE HAPPENED TO A SMALL CHILD I THINK WITH THE WEIGHT OF THIS DOOR COULD SEVERELY INJURY. WE HAVE NOT REPLACED THESE SHOCKS YET AS THEY ARE VERY EXPENSIVE. WE DO NOT USE TAILGATE WITHOUT SOMEONE TO HOLD IT UP. TOYOTA NEVER MENTIONED THAT THERE WAS A PROBLEM WITH THESE LIFTGATES OR HAVE EVEN UPGRADED THE REPLACEMENTS SO THIS WILL NOT HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10206467October 21, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
NO WARNING GIVEN. DRIVER'S DOOR CHECK (NOT SURE IF THAT IS TECHNICAL NAME- NOT THE HINGE) STARTED MAKING POPPING AND CLUNKING NOISE WHEN OPERATING DOOR. TRIED LUBE, NO IMPROVEMENT. TOOK TO DEALER AND THEY SAID THE WELD MUST BE BROKE. THEY AGREED TO FIX IT UNDER WARRANTY EVEN THOUGH WE ARE JUST OUT OF THE WARRANTY PERIOD. BODY SHOP CALLED TO TELL US IT CANNOT BE FIXED, BROKEN TOO BADLY. THEY WILL HAVE TO REPLACE THE DOOR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206283October 19, 2007
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
TIRE PRESSURE MONITORING SYSTEM DOES NOT WORK. THREE TIMES IN THE LAST 2 YEARS I FOUND ZERO TIRE PRESSURE IN ONE OF THE TIRES ON OUR 2004 TOYOTA SIENNA XLE AWD AND THE TIRE PRESSURE MONITORING SYSTEM GAVE ABSOLUTELY NO WARNING. REPORTING IT TO 2 DIFFERENT TOYOTA DEALERS, THEY SAID NOTHING IS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206180October 18, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TOYOTA SIENNA 2004 LIFTGATE SLIPPED DOWN AND HIT CAR OWNER IN THE HEAD WHILE UNLOADING GROCERIES FROM TRUNK. NOW, IT SLIPS DOWN EVERY TIME WE OPEN IT. THIS IS DANGEROUS. CALLED TOYOTA AND THEY TOLD US THERE WAS NOTHING THEY COULD DO ABOUT IT. CONTACTED OUR TOYOTA REPAIR SHOP TO SCHEDULE REPAIR. IS THIS DEFECT STILL UNDER INVESTIGATION? PLEASE INFORM. THANK YOU. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10206200October 18, 2007
STRUCTURE:BODY:DOOR
WE OWN A 2004 TOYOTA SIENNA LIMITED MINIVAN AND SEVERAL TIMES THE BACK DOOR HAS STARTED TO SHUT ON MY WIFE AND SON. THE BACK DOOR IS AUTOMATIC, AND WHEN MY WIFE OR SON HAS LEANED IN TO GET SOMETHING OR PUT SOMETHING IN, IT HAS ATTEMPTED TO SHUT ON THEM. FORTUNATELY IT WILL SENSE THAT THEY ARE THERE AND NOT CONTINUE TO CLOSE, ALTHOUGH IT DOES TAKE SOME FORCE BEFORE IT REVERSES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205936October 17, 2007
TIRES:TREAD/BELT
I HAVE A 2006 TOYOTA SIENNA XLE AWD MINIVAN WHICH WAS SEEN 10/17/07 FOR TIRE REPLACEMENT (DUNLOP 4000 DSST RUN FLATS). I HAVE OWNED THIS CARE FOR 1 YEAR AND 2 WEEKS AND HAVE ONLY 14,900 MILES ON IT. RECOMMENDED SERVICE HAS BEEN DONE AT THE DEALERSHIP TWICE SINCE I'VE OWNED THE CAR, INCLUDING TIRE ROTATION...ONCE IN FEBRUARY AND ONCE AT THE END OF JULY. THE CAR WAS DRIVEN ONLY UNDER NORMAL ROAD CONDITIONS AND AIR PRESSURES CHECKED EVERY 2 WEEKS. I AM TWO WEEKS PAST 1 YR. WARRANTY AND EVEN THOUGH PREEXISTING WEAR WAS "MISSED" BY SERVICE DEALER IN LATE JULY, I AM BEING CHARGED FOR REPLACEMENT. TOYOTA AWARE OR PREVIOUS PROBLEMS WITH THESE TIRES, INCLUDING CLASS ACTION LAW SUIT, YET CONTINUED TO PUT THEM ON CARS. MY TREAD WEAR WAS DETERMINED TO BE UNEVEN WITH 0 DEPTH ON THE INSIDE TREAD OF LEFT FRONT, POSING A SAFETY HAZARD AND CREATING AN UNSAFE DRIVING CONDITION. REPORT ALSO INDICATES WEAR ON EDGES AND CUPPING EVIDENT ON ALL OTHER TIRES (ACCORDING TO THE DEALER, MY VIN NUMBER DID NOT MATCH UP WITH THE "SERVICE BULLETIN" AND I WAS CHARGED FOR THE INSTALLATION OF THESE TIRES AND A WHEEL ALIGNMENT) AN ATTEMPT TO CONTACT TOYOTA CUSTOMER CARE WHILE THE CAR WAS IN THE SHOP WAS UNRESOLVED AS CUSTOMER CARE NEVER RETURNED MY CALL. RUN FLATS WERE SUPPOSED TO BE A SAFETY FEATURE ON MY AWD, INSTEAD THEY HAVE BECOME A SAFETY HAZARD. ONE DOES NOT CARRY A SPARE, AND IN FACT THERE IS NO ROOM FOR ONE IN THIS SIENNA. YOU WOULD NOT EXPECT TO NEED 4 NEW TIRES AT <15,000 MILES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205956October 17, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
DRIVER'S DOOR STOP IS DEFECTIVE AND REQUIRES A WELDING PROCEDURE IN ORDER TO FIX THE PROBLEM. WARRANTIES DO NOT COVER THE REPAIR AND TOYOTA HAS NOT ISSUED A RECALL ALTHOUGH THEIR ARE NUMEROUS COMPLAINTS REGARDING THIS MANUFACTURERS DEFECT. THE DOOR WILL MAKE A VERY LOUD BANGING SOUND WHEN WHILE IT IS BEING OPENED OR CLOSED. I HAVE 2 OTHER FRIENDS WITH THE AME VEHICLE AND THE SAME PROBLEM. 2004 TOYOTA SIENNA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205847October 16, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WE WERE DRIVING OUR 2003 TOYOTA SIENNA XLE LIMITED DOWN THE STREET AT APPROXIMATELY 25 MPH WHEN THE MOONROOF SHATTERED. THE SHATTERED WAS SPONTANEOUS AND MADE A LOUD POPPING NOISE WHEN IT OCCURRED. THERE WAS NO IMPACT FROM A ROCK, DEBRIS OR OBJECT AT OR PRIOR TO IMPACT. THE MOONROOF/SUNROOF SHATTERED INTO PIECES. AFTER RESEARCH ON-LINE, I SEE THERE WAS MULTIPLE COMPLAINTS FROM OWNERS OF TOYOTA TACOMA, SCION AND SIENNA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205916October 16, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
NO SIGNIFICANT EVENTS OCCURRED UP TO THE FAILURE BEYOND NORMAL EXPECTED USE. DEFECTIVE WELDS ON THE DRIVER SIDE DOOR STRAP RESULT IN FAILURE OF THE DOOR STRAP MECHANISM. TOYOTA HAS NOT RESOLVED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205548October 13, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR CHECK FAILURE ON THE DRIVERS SIDE DOOR. THIS CAUSES LOUD POPPING NOISES WHEN OPENING AND CLOSING THE DOOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205468October 12, 2007
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE VEHICLE WAS TAKEN TO THE DEALER AT 26,000 MILES BECAUSE THE DRIVER SIDE DOOR WAS MAKING A LOUD POPPING, SQUEAKING, AND CLUNKING SOUND WHEN DRIVING OVER A SLIGHT INCLINE OR BUMP. AT THAT TIME, THE VEHICLE WAS STILL UNDER WARRANTY AND WAS REPAIRED BY THE DEALER. AT 41,898 MILES, THE VEHICLE BEGAN MAKING NOISE AGAIN, BUT ONLY MUCH LOUDER. WHEN THE VEHICLE WAS TAKEN TO THE DEALER, THEY INFORMED HER THAT THE WELL MECHANISM INSIDE THE DOOR FAILED. THE COST TO REPLACE THE DOOR WAS $3,000. THE VEHICLE IS CURRENTLY OUT OF WARRANTY. THE PURCHASE DATE AND SPEED WERE UNKNOWN. THE CURRENT MILEAGE WAS 41,898 AND FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205490October 12, 2007
EXTERIOR LIGHTING:HEADLIGHTS
IN REGARDS TO A 2003 TOYOTA SIENNA XLE MODEL WITH HIGH INTENSITY DISCHARGE HEADLAMPS: IN JUNE OF 2007 WITH VEHICLE OUT OF WARRANTY BY MILEAGE, BUT NOT TIME, DRIVER'S SIDE HEADLIGHT STOPPED WORKING. INITIAL RECOMMENDATION BY DEALER (BOCH TOYOTA OF NORWOOD, MA) WAS TO REPLACE HID COMPUTER AT A COST OF 1,100 DOLLARS. FOLLOWING REPLACEMENT OF HID COMPUTER, LIGHT OPERATED FOR APPROXIMATELY THREE MONTHS BEFORE BEGINNING TO OPERATE INTERMITTENTLY. WAS THEN TOLD BY DEALER THAT THERE WAS A "SHORT IN THE BULB" AND DEALER RECOMMENDATION WAS TO REPLACE BULB ASSEMBLY AT COST OF 400 DOLLARS. WITHIN TWO WEEKS OF THIS REPAIR, I WAS STOPPED BY A POLICE OFFICER AND TOLD THE HEADLIGHT WAS NOT WORKING. AGAIN, HEADLIGHT IS WORKING INTERMITTENTLY. TODAY DEALER RECOMMENDED REPLACEMENT OF ENTIRE HEADLIGHT HOUSING AT A COST OF 1,100 DOLLARS. A BRIEF REVIEW OF POSTINGS TO TOYOTA OWNERS' FORUMS REVEALS MANY MENTIONS OF HID HEADLIGHT FAILURE IN NEW VEHICLES, PARTICULARLY THE 2006-2007 PRIUS MODELS. ALL DRIVERS REPORT INTERMITTENT OPERATION AND DEALERS WHO ARE UNABLE TO SOLVE THE PROBLEM. THE COMMON SOLUTION, "TOGGLE YOUR HEADLIGHT SWITCH OFF AND ON A FEW TIMES TO GET THEM WORKING AGAIN" IS A CLEAR SAFETY CONCERN, AND NOT AN APPROPRIATE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205326October 10, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR HATCH ON MY 2005 TOYOTA SIENNA IS NOT STAYING OPEN. WHEN I OPEN THE REAR DOOR, IT AUTOMATICALLY CLOSES ON ME WITHOUT NOTICE. THIS COULD BE DANGEROUS SEEING AS THE REAR DOOR IS VERY HEAVY. DOOR HAS NOT BEEN REPAIR AS THE DEALERSHIP WANTS US TO PAY 583 DOLLARS FOR THE REPAIR. I THINK THIS IS SOMETHING THE MANUFACTURER SHOULD ADDRESS AND HAVE A RECALL. IT SEEMS TO BE A COMMON ISSUE AND NHTSA HAS A CASE CURRENTLY OPEN(EA06020). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205182October 8, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THE LIFT GATE HAS FALLEN UNEXPECTEDLY ON SEVERAL OCCASSIONS. MY WIFE, MY MOTHER-IN-LAW AND MY CHILD HAVE ALL BEEN "HIT" ON SEPARATE OCCASSIONS BY THE GATE DURING THIS MALFUNCTION. THE DEALER HAS ADVISED THAT THE STRUTS NEED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10205194October 8, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
WE OWN A 2004 TOYOTA SIENNA. IT HAS 41,789 MILES. AT APPROXIMATELY 41,000 MILES MY DRIVES SIDE DOOR STARTED MAKING A POPPING SOUND WHEN OPENING AND CLOSING THE DOOR. IT SOUNDS AS IF IT IS CATCHING ON SOMETHING WHEN THE DOOR IS OPENED AND CLOSED. I HAD TAKEN THE VAN IN TO THE DEALERSHIP IN DECEMBER 2005 BECAUSE IT WAS MAKING A HORRIBLE GRINDING SQUEAKING SOUND WHEN THE DOOR WAS OPENED AND CLOSED. THE DEALER LUBED AND ADJUSTED THE HINGES AT THAT TIME. NOW 2 YEARS LATER, I WAS TOLD BY THE DEALERSHIP THAT THE WHOLE DOOR HAS TO BE REPLACED AT THE COST OF OVER $3,000.00 AND SINCE I AM OUTSIDE OF MY WARRANTY IT IS MY RESPONSIBILITY. THE MAN AT THE DEALERSHIP SAID "THIS IS A COMMON PROBLEM, WE SEE IT ON THESE SIENNAS ALL THE TIME". IF THIS IS THE CASE WHY ISN'T TOYOTA DOING A RECALL ON THE DOOR WELD/HINGE. TOYOTA IS AWARE OF THE PROBLEM BECAUSE THEY SENT OUT A TECHNICAL SERVICE BULLETIN WITH THE VIN NUMBERS OF THE VEHICLES THAT IT AFFECTS, BUT ONLY TO FIX IT IF THE CAR IS UNDER 36,000 MILES OR 3 YEARS. THE SERVICE BULLETIN IS FOR SIENNAS YEAR 04 - 06. I WOULD BE VERY SURPRISED IF THERE ARE STILL 04 OUT THERE THAT ARE STILL UNDER THE 36,000 MILE WARRANTY. THIS VEHICLE HAS ALREADY HAD 4 RECALLS, WHY AREN'T THEY RECALLING THE DOOR? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205210October 8, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REPEATED FAILURE OF POWER SLIDING DOOR ON 2001 SIENNA VAN. DEALER HAS ATTEMPTED TO FIX ON SEVERAL OCCASIONS SINCE TIME OF PURCHASE BUT FAILED. VEHICLE IS NOW OUT OF WARRANTY AND WILL COST OVER $500.00 TO REPAIR. THIS IS A SAFETY ISSUE SINCE THE DRIVERS SIDE DOOR DOES NOT ALWAYS FULLY CLOSE. ACCORDING TO NHTSA ODI TECHNICAL BULLETINS THIS HAS BEEN AN ONGOING PROBLEM SINCE 2001. TOYOTA SHOULD BE REQUIRED TO RECALL THE VEHICLES AND PAY FOR THE REPAIRS SINCE THIS IS A COMMON PROBLEM WITH THE 2001 MODEL AND A POTENTIAL SAFETY ISSUE FOR CHILDREN AND ADULTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204820October 4, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR LIFTGATE WOULD NOT REMAIN OPEN. THE DEALER STATED THAT THE LIFTGATE SHOCKS SHOULD BE REPLACED. AS OCTOBER 4, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THERE IS A DEFECT INVESTIGATION OPEN FOR THE STRUCTURE: BODY: HATCHBACK/LIFT GATE: SUPPORT DEVICE (NHTSA ACTION NUMBER EA06020). THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 31,000 AND CURRENT MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204837October 4, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE POWER LIFTGATE WOULD NOT REMAIN OPEN. THE DEALER STATED THAT THE REAR HATCH PISTONS FAILED AND SHOULD BE REPLACED. AS OF OCTOBER 4, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THERE IS A DEFECT INVESTIGATION FOR THE STRUCTURE: BODY: HATCHBACK/LIFTGATE (NHTSA ACTION NUMBER EA06020). THE FAILURE MILEAGE WAS 25,000 AND CURRENT MILEAGE IS 26,500. *UPDATED 12/12/07 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204841October 4, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
I OWN A 2005 TOYOTA SIENNA. THE AUTOMATIC BACK HATCH/TAILGATE BEGAN TO NOT WORK. WHEN IT OPENS IT IMMEDIATELY FALLS DOWN AND EVEN THOUGH THERE IS SOME SUPPOSED SAFETY FEATURE THAT IS SUPPOSED TO HAVE IT POP UP WHEN IT MEETS AN OBSTRUCTION,ONE MUST PUSH WITH ALL THEIR MIGHT TO GET IT TO STOP CLOSING. ALTHOUGH THERE HAVE BEEN NO SERIOUS INJURIES I HAVE BEEN HIT IN THE HEAD AND HAVE STRAINED MYSELF TO KEEP IT CLOSED. IF A CHILD EVER WERE CAUGHT IN IT,MY FEAR IS IT COULD BE DEADLY. MY MECHANIC CALLED THE DEALER FOR PARTS AND NOT ONLY WERE THEY RIDICULOUSLY EXPENSIVE,BUT THEY ARE HARD TO GET. I CALLED THE TOYOTA CONSUMER LINE AND WAS TOLD THEY WERE UNAWARE OF ANY PROBLEMS WITH THE BACK HATCH OR ANY ON GOING INVESTIGATIONS. BECAUSE OF HIGH MILEAGE ON MY VEHICLE,THIS IS NOT COVERED UNDER WARRANTY ANY LONGER. I BELIEVE THIS IS A POTENTIAL FATAL ACCIDENT WAITING TO HAPPEN TO SOMEBODY AND TOYOTA SHOULD BE RESPONSIBLE FOR FIXING THE PROBLEM. *JB UPDATED 3/4/08 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204725October 2, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2000 TOYOTA SIENNA. THE VEHICLE IS EQUIPPED WITH POWER DOOR LOCKS. THE HANDLES ON BOTH SLIDING SIDE DOORS DETACHED FROM THE DOORS. THE DOORS FAILED TO OPERATE FROM BOTH THE OUTSIDE AND INSIDE THE PASSENGER COMPARTMENT. THE VEHICLE WAS NOT INSPECTED BY THE DEALER. THE FAILURE MILEAGE WAS 85,000 AND CURRENT MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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