Toyota Sienna Complaints

9,048 consumer complaints on file.

#10210406November 30, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN THE LIFTGATE WAS POWER-OPENED, IT UNEXPECTEDLY POWER-CLOSED ON ITS OWN. THE DOOR WOULD RE-OPEN IF IT MET RESISTANCE; HOWEVER, IT WOULD CONTINUE TO CLOSE. AS OF NOVEMBER 30, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THERE IS AN ENGINEERING ANALYSIS OPEN (NHTSA ACTION NUMBER EA06020). THE FAILURE MILEAGE WAS 35,000 AND CURRENT MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210433November 30, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE LEFT SLIDING DOOR STOPPED HALFWAY WHEN CLOSING AND MOVED BACK TO FULLY OPEN POSITION. REPEATED TRIES DID NOT WORK AND SO HAD TO MANUALLY CLOSE THE DOOR. AFTER THAT THE PWR DOOR ICON ON THE DISPLAY LIT UP SHOWING A PROBLEM WITH THE POWER DOOR. TAKING TO THE MECHANIC REVEALED THAT THE MOTOR IS DEFECTIVE. THE VEHICLE HAS ONLY 31,500 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210345November 29, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
WE HAVE A 2005 TOYOTA SIENNA XLE LIMITED AWD MINIVAN WITH A POWER LIFT-GATE. EARLIER THIS WEEK, AFTER OPENING THE LIFT-GATE VIA THE POWER REMOTE, THE DOOR IMMEDIATELY SLAMMED DOWN. MY WIFE WAS RETRIEVING ITEMS FROM THE TRUNK AND WAS HIT BY THE FALLING DOOR. THIS IS A VERY HEAVY DOOR, AND MY WIFE HURT HERSELF TRYING TO HOLD IT OPEN, WHILE GETTING OUT FROM UNDER IT. THE LIFT-GATE OPENS UNDER POWER, BUT NOW WILL NOT STAY OPEN, AND SLAMS SHUT EVERY TIME. WE HAVE SINCE SHUT OFF THE POWER FEATURE, AND ONLY USE THE LIFT-GATE WHEN TOGETHER. SOMEONE HOLDS IT OPEN, WHILE THE OTHER LOADS OR UNLOADS THE TRUNK. IT IS TOO HEAVY TO HANDLE ALONE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10210226November 28, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE CAR HAS A POWER LIFTGATE. THE GAS STRUTS THAT HOLD UP THE REAR LIFTGATE INTERMITTENTLY FAIL AND THE LIFTGATE WILL NOT STAY UP. THIS WILL ALSO CAUSE THE POWER LIFTGATE TO ENGAGE AND IT WILL ATTEMPT TO SHUT THE LIFTGATE WHILE YOU ARE STANDING UNDER IT. THE DOOR HAS CLOSED ON ME SEVERAL TIMES AND HAS CAUSED INJURY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10209805November 24, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
MY 2005 SIENNA POWER HATCH DOOR WOULD NOT HOLD DURING COLD WEATHER. WHEN IT IS AROUND 40F, THE POWER HATCH DOOR WOULD NOT STAY AT THE TOP AND WOULD COME BACK DOWN. THE DEALER REPLACED THE REAR HATCH STRUTS BUT THE PROBLEM REMAINS. THE DEALER TOLD ME IT IS LIKE THAT WHEN THE WEATHER IS COLD AND THERE IS NOT MUCH THEY CAN DO. HERE IN IDAHO, THERE ARE ABOUT 4 MONTHS IN A YEAR THAT THE WEATHER IS THAT COLD. THAT MEANS I CANNOT USED THE POWER HATCH REAR DOOR 4 MONTHS OUT OF A YEAR. I AM JUST WONDERING WHY WOULD A CUSTOMER PAYS EXTRA FOR SOMETHING THAT THEY CANNOT USE 4 MONTHS OUT OF A YEAR. ONE OF THE REASON I PURCHASED THE LIMITED VERSION WAS BECAUSE OF THE POWER HATCH DOOR. IF TOYOTA TAKES THE POSITION THAT THE POWER HATCH DOOR WOULD NOT WORK WHEN IT IS COLD, TOYOTA SHOULD DISCLOSE THIS TO ALL POTENTIAL CUSTOMERS. SO PEOPLE CAN MAKE AN INFORMED DECISION BEFORE THEY MAKE THE PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209759November 23, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
(1) WE WERE PACKING OUR CAR TO RETURN HOME FROM VACATION. I USED MY KEY FOB TO REMOTELY OPEN THE POWER HATCH. WE HAD NO PRIOR PROBLEMS WITH THE HATCH. (2) THE HATCH ROSE TO THE TOP BUT DID NOT CATCH. WE ATTEMPTED SEVERAL TIMES MORE USING THE KEY FOB, DEPRESSING THE INSIDE POWER HATCH BUTTON, AND OPENING IT MANUALLY, BUT THE SAME THING HAPPENED EACH TIME. WE OBVIOUSLY HAD TO STORE THINGS IN THE BACK SO WE HELD IT OPEN MANUALLY. UPON RETURNING HOME, WE TRIED TO HOLD IT OPEN USING A LACROSSE STICK, BUT THAT STICK SLIPPED AND THE DOOR BEGAN CLOSING. IT DID NOT STOP WHEN IT APPROACHED MY WIFE AND WORSE CONTINUED TO CLOSE AFTER SHE PUSHED BACK ON IT. LUCKILY, WE SHE WAS ABLE TO GET OUT OF THE WAY. (3) WE ARE TAKING IT TO A DEALERSHIP THIS WEEK. IT DOES NOT OPEN MORE THAN 1/2 WAY NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209766November 23, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
BRAND NEW BOUGHT TOYOTA SIENNA 06 WITH 31K MILES THE DOORS STARTED MAKING NOISE. I READ UP ON THIS ON SOME WEBSITES AND IT APPEARS THAT THERE IS POOR WELDING / BAD DEIGNS ON TOYOTA SIENNA DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209663November 21, 2007
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TOYOTA SIENNA AND SUPPOSEDLY OTHER MODELS OF TOYOTAS HAVE A TIRE PRESSURE WARNING SYSTEM THAT DOES NOT WARN MECHANICS OF DAMAGE THAT WILL OCCUR TO SENSORS WHEN TIRE IS CHANGED. ONCE DAMAGED WARNING SYSTEM WILL NOT FUNCTION PROPERLY. TOYOTA CHARGES $134.00 PER SENSOR PLUS LABOR. WITHOUT PROPER WARNING LABELS IT MUST BE ASSUMED THAT A LARGE AMOUNT OF PEOPLE ARE DRIVING AROUND WITH NON FUNCTIONING WARNING SYSTEMS AND/OR NUMEROUS INDIVIDUALS ARE BEING UNNECESSARILY CHARGED FOR REPAIRING ITEMS DAMAGED DUE TO TOYOTAS FAILURE TO WARN. I SUGGEST WARNING STICKERS ON WHEELS AND DOOR BY EXISTING TIRE PRESSURE STICKER. REALITY IS NO ONE SHOULD PAY OVER $500 PER CHANGE OF SET OF TIRES FOR BROKEN SENSORS WHEN A $.05 STICKER COULD HAVE AVOIDED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209517November 20, 2007
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
POWER TAILGATE/REAR HATCH COMES DOWN WITHOUT WARNING. IT WOULD ONLY DO IT ONCE AND A WHILE BUT NOW ITS EVERYTIME. MY WIFE HAS BEEN CAUGHT WHEN IT COMES DOWN. EVEN WHEN MANUALLY PULLING THE TAILGATE UP IT DOES NOT STAY UP. THIS IS A VERY HEAVY TAILGATE AND IS DANGEROUS IF A CHILD WOULD GET CAUGHT IN BETWEEN THE OPENING AND THE TAILGATE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10209542November 20, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
TOYOTA REF #200711200190 (CUSTOMER SATISFACTION REFERENCE #) MY HUSBAND MINI VAN SLIDING DOOR CABLE SHOOT A VERY HARD PIECE OF PLASTIC OUT AND THE CABLE DISLODGED FROM ITS HINGE. LUCKILY THAT WE DID NOT HAVE ANY ONE SITTING IN THE PATH OF THE HARD PLASTIC WHICH HAS A LOT OF SHARP ANGLES, AND A POINTING CORNER. I SEE THIS IS MAJOR SAFETY ISSUE. BUT THE CUSTOMER SAT. REP (DANNER ??)IS NOT TAKING THIS SERIOUSLY. I TALKED W/ THE DEALER REPAIR PERSON THAT HE SAID THAT HE HAD SAW A FEW OF THE SAME PROBLEM. I KNOW MY CAR IS OUT OF WARRANTY, BUT I WOULD FEEL VERY BAD SOMEONE ELSE IS HARM BY THIS DEFECT. I TOLD TOYOTA THAT I INTEND TO REPORT THIS TO THE CONSUMER SAFETY TO MAKE SURE PEOPLE AWARE OF THIS DESIGN DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209552November 20, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 TOYOTA SIENNA. WHILE DRIVING 10 MPH, THE VEHICLE WOULD SLOW DOWN AND THEN ACCELERATE WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 3,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209313November 19, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2006 TOYOTA SIENNA. THE PASSENGER SIDE AIR BAG WARNING LIGHT FLASHED INTERMITTENTLY WITH OR WITHOUT A PASSENGER IN THE SEAT. THE DEALER STATED THAT THE FAILURE WAS CAUSED BY FAULTY SENSOR CODE NUMBER T01111. THE SENSOR WAS REPAIRED, BUT NOT REPLACED; HOWEVER, THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 10,000 AND CURRENT MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209351November 19, 2007
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 5 MPH, THE POWER STEERING OIL LINE WAS DETACHING FROM THE VEHICLE. AS A RESULT, THE POWER STEERING BEGAN TO FAIL. THE VEHICLE WAS TAKEN TO THE DEALER AND A REPAIR GARAGE FOR INSPECTION IN APRIL AND NOVEMBER OF 2007. THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT HAS SCHEDULED ANOTHER APPOINTMENT WITH THE TOYOTA DEALER TO HAVE THE VEHICLE EXAMINED. THE CURRENT MILEAGE WAS 45,000 AND FAILURE MILEAGE WAS 39,336. UPDATED 01-15-08. *KB THE POWER STEERING HOSE POPPED OFF. UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209366November 19, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE REAR DOOR OF MY 2004 SIENNA COLLAPSED ON ME. THE DOOR WAS NOT TOUCHED AND IT JUST COLLAPSED ON ME. I REPORTED THIS EVENT TO MY LOCAL TOYOTA DEALER. THEY SAID THAT I WAS OUT OF WARRANTY AND HAD TO PAY OUT OF POCKET FOR THE REPAIRS. I THEN REPORTED THIS FAILURE TO TOYOTA USA WHO THEN REFERRED ME BACK TO THE LOCAL TOYOTA DEALER. THE LOCAL DEALER AGAIN INFORMED ME THAT I NEED TO PAY OUT OF POCKET FOR THE REPAIR. MY VEHICLE WAS OUT OF WARRANTY BY 1 MONTH. THE LOCAL DEALER WANTED APPROXIMATELY $200-$300 FOR THE REPAIR. THROUGH THE SUPPORT OF THE ONLINE SIERRA OWNER'S CLUB, I FOUND OUT THAT THE STRUT ON THE BACK RIGHT SUPPORT WAS BROKEN. I ORDERED 2 STRUTS FROM AN AUTOPARTS DEALER AND REPAIRED IT MYSELF IN ABOUT 2 MINUTES FOR ABOUT $50. I INSTALLED 2 STRUTS BECAUSE I DON'T TRUST THE TOYOTA STRUT AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10209365November 19, 2007
STEERING: STEERING WHEEL/HANDLE BAR
TL*THE CONTACT OWNS A 2006 TOYOTA SIENNA. WHILE DRIVING 50 MPH, THE STEERING WHEEL VIBRATED AND THE VEHICLE VEERED TO THE RIGHT. THE DEALER REPAIRED THE VEHICLE; HOWEVER, THE CONTACT DOES NOT KNOW WHAT THEY REPAIRED. THE DEALER HAS INSPECTED THE VEHICLE ON SEVERAL OCCASIONS, BUT THE FAILURE PERSISTS. THE FAILURE MILEAGE WAS 500 AND CURRENT MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209384November 19, 2007
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
OUT OF THE BLUE OUR TAILGATE NO LONGER STAYS UP. THE TRUNK STRUTS NEED REPLACING ACCORDING TO THE DEALER. OUR FIVE YEAR OLD TOLD US OF THIS PROBLEM WHEN HE WAS TRYING TO GET SOMETHING OUT OF THE BACK. LUCKILY HE WAS NOT INJURED. WE ARE GOING TO GET THE PROBLEM FIXED. I'VE READ ONLINE THAT AN INVESTIGATION THROUGH YOU HAS BEEN GOING ON SINCE DEC. 2006. I'M CONCERNED THAT WE HAD NEVER BEEN TOLD THIS IS A POTENTIAL PROBLEM IN A RELATIVELY NEW CAR. I'VE READ OF OTHER CLOSE CALLS FOR INJURIES AND AM SURPRISED THAT THERE HAVE BEEN NONE CONSIDERING THE WEIGHT OF THE TAILGATE AND THE FORCE WITH WHICH IT CLOSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208980November 15, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE EXHIBITS UNPREDICTABLE ACCELERATION. WHEN THE ACCELERATION IS PRESSED THERE IS A DELAY OF SEVERAL SECONDS BEFORE THE VEHICLE RESPONDS RESULTING IN AN UNSAFE SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208885November 14, 2007
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR POWER LIFTGATE CLOSED WITHOUT WARNING. THE DEALER STATED THAT THERE WAS DAMAGE TO THE STRUTS THAT SUPPORT THE LIFTGATE. AS OF NOVEMBER 14, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 46,000 AND CURRENT MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208860November 13, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
THE DRIVER SIDE DOOR INNER RETENTION HINGE ON 2005 SIENNA LE VAN, THE SPOT WELDS BROKE AND THE LOCAL TOYOTA BODY SHOP IS CHARGING ME $ 261.00 DOLLARS TO FIX IT. THE VEHICLE ONLY HAS 46,000 MILES ON IT AND THEY SAID THERE WERE NO RECALLS ON THE PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208686November 12, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
WHILE REMOVING ITEMS FROM THE REAR SECTION OF THE VEHICLE THE LIFT GATE DROPPED DOWN AND BEGIN CLOSING ON ME. AS THOUGHT THE LOCKING DEVICE FAILED HOLDING IT UP AND OPEN, IT DID NOT STOP ONCE GENTLY TOUCHING ME AND I HAD TO USE FORCE TO STOP IT FROM CLOSING FURTHER UNTIL I COULD GET OUT FROM UNDER IT. THE ONLY THING I HAVE NOTICED PRIOR TO THIS INCIDENT IS THAT THE GATE SEEMS TO OPEN/CLOSE SLOWER THAN PREVIOUSLY. NOW I DO NOT USE THE REAR STORAGE UNLESS ABSOLUTELY NECESSARY AND EVEN THEN, I DO NOT ALLOW ANYONE TO WORK UNDERNEATH IT WITHOUT A SECOND PERSON BEING THERE FOR SUPPORT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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