Toyota Sienna Complaints

9,048 consumer complaints on file.

#10330286May 13, 2010
STRUCTURE:BODY:DOOR
MY 2004 TOYOTA SIENNA HAS 64K MILES. ABOUT 1 YEAR AGO, THE PASSENGER SIDE AUTOMATIC SLIDING DOOR STARTED WORKING INTERMITTENTLY WHEN USING KEY FOB, AND BUTTONS INSIDE THE CAR. HOWEVER, PULLING ON THE HANDLES FROM INSIDE THE CAR OR OUTSIDE USUALLY OPENS THE DOOR. BEGINNING A FEW WEEKS AGO, THE DOOR IS COMPLETELY CLOSED AND WILL NOT OPEN AT ALL. A QUICK SEARCH ON THE INTERNET REVEALED MY PROBLEM IS NOT AN ISOLATED CASE. DEALER QUOTED $2500-3000 TO REPAIR IT. NOW MY KIDS HAVE TO USE THE DOOR ON THE DRIVER SIDES STEPPING INTO TRAFFIC GETTING IN AND OUT OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330293May 13, 2010
WHEELS
TL*THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT ALL FOUR TIRES WOULD BECOME FLAT EVERY THREE TO FOUR MONTHS. THE CONTACT STATED THAT THE WHEELS CONTAINED A WHITE SUBSTANCE WHICH CAUSED A METAL REACTION WHICH BROKE THE EDGE OF THE TIRE SEALS. THE VEHICLE WAS TAKEN TO A TIRE CENTER WHERE THE WHEELS WERE CLEANED AND RE-MOUNTED. THE CONTACT CALLED THE DEALERSHIP AND THE MANUFACTURER BUT WAS OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330307May 13, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT 65 MPH, THE VEHICLE WAS INVOLVED IN A CRASH BUT THE AIR BAGS DID NOT DEPLOY. THREE PEOPLE WERE INJURED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 118,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10330165May 12, 2010
TRACTION CONTROL SYSTEM, STEERING, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN:AUTOMATIC TRANSMISSION
VSC ENGAGES AT HIGHWAY SPEEDS: VEHICLE ALARM SOUNDS, BRAKES DEPLOY ABRUPTLY AND UNEXPECTEDLY, STEERING PULLS, ACCELERATOR GOES DEAD (PULSE RACES, ADRENALINE COURSES). FIRST COMPLAINED TO DEALER AFTER FOUR INCIDENTS IN FIRST 20K MILES: HAD ONLINE TESTIMONIALS OF YAW SENSOR, STEERING ANGLE SENSOR AND ECM REPLACEMENTS AS POSSIBLE REMEDIES; DEALER REBUFFED MY COMPLAINTS, DENYING SERVICE TO SENSORS, AND SUGGESTED MY TIRES HAD 'GONE SQUARE'. I HAVE LIVED WITH THE CONDITION FOR A TOTAL OF SEVEN YEARS. THE CAR NOW 'GOES OFF' MAYBE THREE TIMES PER EVERY 20 MILES DRIVEN, UNPREDICTABLY AND ALWAYS SHOCKINGLY. MY FAMILY REFUSES TO RIDE IN THE CAR. I CANNOT SELL IT IN GOOD CONSCIENCE, AS THE DEFECTS CANNOT BE CONFIRMED BY THE DEALER (AND APPARENTLY THEREFORE DO NOT EXIST), SO THERE IS NO WAY FOR IT TO BE 'MADE SAFE' FOR A SUCCEEDING OWNER. ITS REMAINING $10K+ EQUITY HAS BEEN NULLIFIED BY THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330208May 12, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THIS IS FOR A TOYOTA SIENNA XLE LIMITED 2004. THE CABLES HAVE SNAPPED ON BOTH SIDE SLIDING DOORS MAKING THEM INOPERABLE AS AUTOMATIC DOORS AND HAZARDOUS WHEN USED AS MANUAL SLIDERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330095May 12, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 TOYOTA SIENNA. WHILE DRIVING AT SPEEDS OF 10 MPH, THE VEHICLE ABNORMALLY ACCELERATED WITHOUT WARRANT AND CRASHED. THE POLICE ARRIVED ON THE SCENE AND FILED A POLICE REPORT ACCORDINGLY. THERE WAS ONE REPORTED INJURY AND THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGES WERE 5,100.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10329827May 11, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
I OWN A 2001 TOYOTA SIENNA VAN CE. IN THE PAST 1.5 YEARS ALL DOOR HANDLES HAVE SEPARATED FROM THE CAR. THIS INCLUDES THE DRIVER, PASSENGER, REAR DRIVER, REAR PASSENGER AND TAILGATE DOORS HANDLES. THESE HANDLES ARE MADE FROM PLASTIC AND CRACK AND BREAK OFF AT THE HINGE POINT. I DON'T BELIEVE THE NUMBER OF BREAKAGES OF THESE HANDLES CAN BE CAUSED BY NORMAL WEAR AND TEAR AND CERTAINLY WITH TWO SMALL CHILDREN AND TWO ADULTS MAKING USE OF THE VEHICLE WOULD CONSTITUTE NORMAL WEAR AND TEAR. THIS PROBLEM IS A DEFECT OF DESIGN OR WORKMANSHIP OF THE HANDLE AND THE COST TO REPAIR IS APPROXIMATELY $350 PER HANDLE. IT IS A SERIOUS THREAT SHOULD THEY BREAK AT THE IMPROPER TIME OR FOR EMERGENCY ACCESS TO THE AUTOMOBILE. I HAVE ADDRESSED MY CONCERNS WITH TOYOTA AND THEY DON'T BELIEVE THERE IS A NEED TO CORRECT. PLEASE INVESTIGATE AND RESPOND. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329847May 11, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
REAR DOOR HANDLE CAME OFF IN HAND. POWER SLIDING DOOR MOTOR FAILED. POWER SLIDING DOOR HANDLE CAME OFF IN HAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329928May 11, 2010
STEERING
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE STEERING ROD FAILED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE STEERING ROD WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE REPAIRS WERE PERFORMED AT THE CONTACTS EXPENSE. THE CONTACT CALLED THE MANUFACTURER AND OPENED A CASE. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE CURRENT MILEAGE WAS APPROXIMATELY 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329992May 11, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE RADIATOR ON MY 2005 SIENNA DEVELOPED A CRACK ON THE PLASTIC END CAP AT 54,00 MILES. A THREE INCH CRACK. I HAD NO INDICATION OF A PROBLEM DEVELOPING IT HAPPENED QUICKLY AND LEFT MY WIFE STRANDED. I WAS INFORMED BY THE DEALER THAT IT WAS NOT UNDER WARRANTY BECAUSE IT IS NOT PART OF THE DRIVE TRAIN. THEREFORE THE 60,000 MILE WARRANTY DID NOT APPLY. A FRIEND TOLD ME THAT HIS 2005 SIENNA WAS COVERED BY AND EXTENDED WARRANTY BECAUSE TOYOTA IDENTIFIED A PROBLEM WITH RADIATORS CRACKING. I SENT MY COMMENTS/COMPLAINT TO TOYOTA WHO, AS USUAL DENIED MY CLAIM. THEY SAID THE EXTENSION ONLY APPLIED TO 2005 SIENNAS MANUFACTURED BEFORE SEPTEMBER AND GUESS MY TOYOTA WAS MANUFACTURER'S AFTER THAT DATE. I GUESS THEY DID NOT FIX PROBLEM FOR VEHICLES AFTER SEPTEMBER LIKE THEY THOUGHT. I COMPLETED THE REPAIR MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329747May 10, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
THE PASSENGER SIDE AUTOMATIC DOOR ON MY 2004 TOYOTA SIENNA OPENS HALF WAY AND THEN PRODUCE A HORRIBLE NOISE AS IF SOMETHING IS STUCK AND THEN TRIES TO GO BACK TO LATCH POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329403May 8, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
HELLO, OUR 2004 TOYOTA SIENNA XLE DRIVER SIDE SLIDING DOOR WIRE SNAPPED DAY BEFORE YESTERDAY. I TOOK IT TO THE NEAR BY TOYOTA DEALER AND THEY TOLD ME THAT SINCE I AM OUT OF WARRANTY IT COST ME AROUND $2340. I DIDN'T EXPECT THIS FROM A WELL RATED AUTO COMPANY AND I AM NOT AT ALL HAPPY. I EVEN WENT THROUGH SOME WEBSITES WHERE THEY WROTE ABOUT THE SAME ISSUE. I AM VERY FRUSTRATED ABOUT THIS AND WOULD LIKE TO FILE A COMPLAINT. HOPE THE COMPANY UNDERSTAND THE ISSUE AND TRY TO FIX IT AND RESOLVE THE ISSUE BY FIXING THE EXISTING VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329345May 7, 2010
STRUCTURE, EQUIPMENT:MECHANICAL
THE SLIDING DOORS ON OUR TOYOTA SIENNA ARE DEFECTIVE. THEY STICK SHUT FREEZE IF THE TEMPERATURE GETS LOW ENOUGH OR THERE IS ENOUGH MOISTURE. IT'S HARD TO PREDICT THE CIRCUMSTANCE BUT THE FACT IS, OUR KIDS CANNOT GET IN OR OUT OF THE VAN AND WE HAVE HAD TO DRIVE IT ANYWAY, THREE DIFFERENT BEEPERS GOING OFF ALL THE WAY. I HAVE READ THAT THIS IS A COMMON PROBLEM FOR THE SIENNA AND YET TOYOTA CONTINUES TO DO NOTHING ABOUT IT, DENYING IT, IN FACT. IF WE WERE IN AN ACCIDENT, AND HAD TO ESCAPE QUICKLY, ONLY THE DRIVER AND PASSENGER COULD ESCAPE. WHEN SIDE DOORS ARE FROZEN SHUT, KIDS HAVE TO EXIT THROUGH THE BACK DOOR WHICH IS ALSO DANGEROUS. I KNOW MY 2004 IS PAST THE WARRANTY, BUT IF THIS IS A COMMON A PROBLEM AS I HAVE READ, SHOULDN'T THERE BE A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329192May 6, 2010
STRUCTURE:BODY:DOOR
CABLE SNAPPED FROM DRIVER SLIDING DOOR. CANNOT FULLY OPEN IT ANYMORE. USELESS DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328933May 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE MERGING ONTO A HWY I WAS LEANED FORWARD LOOKING THROUGH THE SIDE REAR VIEW MIRROR WITH MY RIGHT HAND BESIDE THE SEAT HANGING DOWN. I RAISED MY HAND TO PLACE IT ON THE STEERING WHEEL AND MY FINGERS CAUGHT ON THE SHIFTER. THE GEAR SHIFT SLID WITHOUT RESISTANCE INTO REVERSE AND THE TRANSMISSION SHIFTED TO REVERSE AND STARTED TRYING TO GO BACKWARDS. THE TRANSMISSION IS COMPLETELY WRECKED AND NEEDS TO BE REPLACED. NO INJURIES OR DAMAGE TO OTHER VEHICLES BUT WAS A VERY CLOSE CALL AS A FRIEND WAS IN HIS TRUCK BEHIND US AND ALMOST COLLIDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328934May 5, 2010
STRUCTURE
I OWN TOYOTA SIENNA 2003 CE. I AM NOT ABLE TO OPEN PASSENGER SLIDING DOOR FROM INSIDE. THIS IS BEEN PROBLEM FOR A WHILE. IT IS VERY INCONVENIENT THAT EVERY TIME SOME ONE HAS TO STEP OUT TO OPEN THE DOOR FROM OUTSIDE. THIS CAN BE SOME TIME SAFETY ISSUE IF DRIVER HAS TO STEP OUT TO OPEN PASSENGER DOOR, RISKING DRIVER OPEN TO INCOMING VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328964May 5, 2010
STRUCTURE:BODY
I HAVE A 2005 TOYOTA SIENNA WITH 55K MILES. I BOUGHT NEW AND HAVE HAD ALL SERVICE COMPLETED AT THE TOYOTA DEALER. AT APX 50K MILES THE SLIDING DOOR CABLE ON THE DRIVER'S SIDE POWER PASSENGER DOOR STARTED TO FRAY AND MAKE A CRACKLING NOISE AS IT OPENS AND CLOSES. AFTER DOING MY INTERNET RESEARCH AND READING MANY HORROR STORIES ABOUT THE DOOR NOT OPENING, FALLING OFF ITS TRACKS AND POTENTIALLY TRAPPING CHILDREN INSIDE IN THE EVENT OF AN ACCIDENT I TOOK THE VAN TO THE DEALER ON 4/16/2010 FOR REPAIR AND ITS 55K SERVICE. THE DEALER DECLARED THAT THIS WAS NOT COVERED UNDER ANY WARRANTY OR RECALL NOTICE AND THAT THE ESTIMATE TO REPAIR WAS $2028. THERE ARE TWO SLIDING DOORS SO THIS WOULD COST OVER $4000 TO REPAIR ONCE THE SECOND ONE GOES OUT. THIS IS OBVIOUSLY A DESIGN FLAW IN THAT SUCH A HIGH USE ITEM ON THE VEHICLE HAS WORN OUT AFTER ONLY 55,000 MILES. IF THIS WAS DESIGNED AS SOMETHING THAT WAS EXPECTED TO WEAR OUT, LIKE TIRES, BRAKES AND OIL, WHY IS IT SO DIFFICULT AND EXPENSIVE TO REPAIR. PLEASE RESEARCH AND ADVISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328990May 5, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE METAL ON THE TOP OF THE DRIVER SIDE DOOR WAS BROKEN AND THE HINGE WAS NOT PROPERLY ATTACHED TO THE FRAME OF THE VEHICLE. THE WINDOW WOULD OPEN AND CLOSE; HOWEVER, THE DOOR WAS DIFFICULT TO OPEN AND CLOSE. THE CONTACT CALLED AN AUTHORIZED DEALER WHO STATED THAT THEY WOULD PAY 60 PERCENT OF THE REPAIR COSTS. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328998May 5, 2010
AIR BAGS:SIDE/WINDOW
MY WIFE WAS DRIVING THE VEHICLE AT LOW SPEED OVER A RESIDENTIAL SPEED BUMP WHEN THE PASSENGER SIDE CURTAIN AIRBAGS DEPLOYED. THERE WAS A SLIGHTLY INJURING ONE OF THE GIRL SCOUTS SHE WAS TRANSPORTING(SPRAINED WRIST). OUR INSURANCE COMPANY INSPECTED THE VEHICLE AND FOUND NO SIGNS OF IMPACT ON THE SIDE OR UNDER CARRIAGE OF THE VEHICLE. WE ARE WAITING FOR WORD FROM TOYOTA ON WHETHER THEY WILL COVER THE COST OF REPLACING HE AIRBAGS (OVER $3,000). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10328722May 4, 2010
STRUCTURE:FRAME AND MEMBERS, ELECTRICAL SYSTEM
POWER SLIDING DOOR ON MY VAN QUIT WORKING. DOOR IS STUCK HALF OPENED. TOOK TO TOYOTA SAID IT WAS A COMMON PROBLEM BUT THE WARRANTY WONT COVER. THEY SAID IT WAS DUE TO DOOR SAG DUE TO HINGE BUT THIS IS NOT THE CASE I CUT A STEEL CABLE AND WAS ABLE TO CLOSE THE DOOR MANUALLY. IT WORKS FINE MANUALLY YOU WOULD THINK IT WAS DUE TO WHAT THEY SAID IT WOULDN'T CLOSE AT ALL. MANY PEOPLE ARE HAVING THIS PROBLEM AND TOYOTA IS DOING NOTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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