Ram 3500 Complaints

2,367 consumer complaints on file.

#11299235January 14, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, AN ORANGE GLOW COMING FROM UNDERNEATH THE VEHICLE AND THERE WAS ODOR OF SMOKE IN THE CABIN. THE CONTACT STOP IN THE MIDDLE OF THE ROAD BECAUSE THE VEHICLE WAS ON FIRE AND WAS ABLE TO EXIT THE VEHICLE WITH HIS WIFE SAFE BUT INHALED A LITTLE SMOKE. MEDICAL ATTENTION WAS NOT REQUIRED. THE CONTACT NOTICED UNDER THE HOOD WAS IN FLAME. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE AND FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO UMANSKY CHRYSLER DODGE JEEP RAM DEALER, (960 HILTON HEIGHTS RD, CHARLOTTESVILLE, VA 22901, (434) 326-0298) WHERE THE CONTACT WAS INFORMED WHAT CAUSE FIRE, WHICH WAS A FAULTY TRANSMISSION COOLING LINE CLIP. THE TRANSMISSION FLUID IGNITED THE EXHAUST CAUSING THE FIRE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE AWAITING ON A PART TO TEST EVERYTHING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE THREE TIMES AND PROVIDED A CASE NUMBER: 71744090-74426250. THE FAILURE MILEAGE WAS APPROXIMATELY 69,200.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11298923January 13, 2020
STEERING
BROKE SHIFTER ON STEERING COLUMN. SHIFT LOCK WOULD NOT DISENGAGE WHEN BRAKE WAS DEPRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298403January 10, 2020
SUSPENSION
WE TOOK YOU VEHICLE TO THE DEALER PURSUANT TO RECALL NOTICE V06 TO HAVE THE DRAG LINK REPLACED. A TEMPORARY FIX WAS PERFORMED DUE TO THE PART NOT BEING AVAILABLE TO COMPLETE THE RECALL REQUIREMENTS. THE TEMPORARY FIX HAS CAUSED THE VEHICLE TO WEAR OUT THE RIGHT FRONT TIRE EVERY 2000 MILES DUE TO THE CAMBER BEING SEVERELY OUT OF ADJUSTMENT. THE DEALER REFERRED US TO CHRYSLER CARE AND CHRYSLER CARE REFERRED US TO YOUR OFFICE. WE NEED CHRYSLER TO COMPLETE THE SAFETY RECALL REPAIR TO OUR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298258January 9, 2020
STEERING
DRAG LINK FIX, SPOT WELDED, NOW IT COSTS MORE TO HAVE THEM CUT WELDS AND ALIGNMENT FT END AT CONSUMERS EXPENSE, THIS WAS A RECALL FIX THAT COSTS THE CONSUMER I THINK THIS SHOULD BE ON MANUFACTURER, AND NOT THE CONSUMER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292301December 31, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (ENGINE AND ENGINE COOLING, EQUIPMENT). THE VEHICLE WAS TAKEN TO BOB FRENSLEY CHRYSLER JEEP DODGE RAM FIAT (888-910-6926, LOCATED AT 2210 GALLATIN PIKE N, MADISON, TN 37115) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE; HOWEVER, THE TECHNICIAN PERFORMED AN OIL CHANGE. THE CONTACT STATED THAT A KNOCKING SOUND WAS HEARD FROM THE ENGINE COMPARTMENT FIFTEEN MINUTES LATER. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE KNOCKING WAS AS A RESULT OF THE OIL CHANGE AND SHOULD GO AWAY AFTER SOME DRIVING. THE CONTACT STATED THAT THE ENGINE BLEW UP AFTER DRIVING APPROXIMATELY 24 MILES. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,600. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291900December 29, 2019
STEERING
WHEN DRIVING DOWN ROAD CONSTANTLY MAKE ADJUSTMENTS TO RIGHT AND OR STEERING WHEEL BEING HELD TO OR AROUND 1 OR 2 O'CLOCK POSITION JUST TO GO STRAIGHT. WHEN STEERING TO LEFT STEERING WHEEL IS TIGHTER THEN WHEN STEERING TO RIGHT. STEERING BOX NEEDS REPLACED AND OR REBUILT. TRUCK ONLY HAS ALITTLE OVER 60000 MILES ON IT. CONSTANTLY CHASING STEERING WHEN DRIVING DOWN ROAD. CITY STREETS AND LEFT LANE OF HIGHWAYS ITS EXTREMELY NOTICABLE. HAD TRUCK ALIGNED AND ALIGNMENT SHOP SAYS ALIGNMENT IS DEAD ON. AFTER READING MULTIPLE AND MULTIPLE FORUMS AND OTHER INFORMATION ONLINE, THIS IS A EXTREMELY COMMON PROBLEM WITH THESE TRUCKS YET NO RECALL TO FIX. RED HEAD IS A COMPANY THAT REBUILDS/UPGRADES THESE STEERING BOXES, BUT THE COST WITH SHIPPING IS AROUND $800. CHRYSLER SEEMS TO DENY THERE IS A PROBLEM WITH THE STOCK STEERING BOXES ON THE RAM 2500/3500 TRUCKS, THERE ARE THOUSANDS AND THOUSANDS OF PEOPLE THAT ARE HAVING THE SAME ISSUE YET NO RECALL TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291439December 27, 2019
SEAT BELTS
ANY SPEED OVER 55MPH OR AND SMALL BUMPS LOCKS THE DRIVERS SEAT BELT, NO THER BELT DOES THIS, ONLY THE DRIVER SEAT BELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290360December 20, 2019
AIR BAGS
WE KEEP GETTING AIRBAG SERVICE LIGHT COME ON EVERY TIME WE CRANK THE TRUCK.. WE HAVE TAKEN IT TO THE DEALERSHIP 3X NOW AND THEY HAVE FINALLY FOUND THE ISSUE (OF COURSE IT IS OUT OF WARRANTY AT THIS POINT. BUT IT IS THE ORC SENSOR THAT HAS SHORTED OUT. THIS IS A KNOWN RECALL ON MANY OTHER VEHICLES. BUT MINE HAS NOW SHORTED OUT WITH NO "CURRENT" RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290124December 19, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 RAM 3500. WHILE DRIVING 55 MPH, THE CONTACT NOTICED THAT THE ODOMETER GAUGE STOPPED FUNCTIONING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED ARCADIA MOTORS CHRYSLER DODGE JEEP (LOCATED AT 731 W MAIN ST, ARCADIA, WI 54612, (608) 323-3118) AND CHILSON CHRYSLER DODGE, LLC (LOCATED AT 1983 S PRAIRIE VIEW RD, CHIPPEWA FALLS, WI 54729, (877) 317-2734) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 621,369.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283212December 16, 2019
STEERING
2018 RAM 3500. CONSUMER WRITES IN REGARDS TO STEERING ISSUE. *LD THE CONSUMER STATED THE DRAG LINK FAILED. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE CONSUMER ATTEMPTED TO RETURN THE VEHICLE AND BE REIMBURSED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288060December 10, 2019
ELECTRICAL SYSTEM, ENGINE
AFTER REPLACING THE EGR VALVE AT 55,000 MILES DEALER WENT TO RESET SERVICE CODES. PCM WAS FOUND TO BE AT FAULT AND UNABLE TO CLEAR CODES. DEALER CLAIMED PCM WAS NOT UNDER WARRANTY. RAM CUSTOMER CARE MADE NO EFFORTS TO REPLACE OR REPAIR PCM. HAVE HAD 9+ ISSUES WITH THE TRUCK. ALL ISSUES HAVE FALLEN OUTSIDE OF WARRANTY BY 3 TO 4 THOUSAND MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287921December 9, 2019
STEERING
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE CONTACT TOOK THE VEHICLE TO JOHNSON DODGE CHRYSLER JEEP RAM (481 US-46, BUDD LAKE, NJ 07828, (908) 850-8700) AND WAS INFORMED THAT THEY WOULD BE TAKING AN ADJUSTABLE PART OF THE VEHICLE AND MAKING IT NON-ADJUSTABLE. THE CONTACT EXPRESSED CONCERNS REGARDING FUTURE REPAIRS TO THE VEHICLE THAT MAY BE DEEMED INEFFECTIVE DUE TO THE REMEDY. THE CONTACT REFUSED TO HAVE THE VEHICLE SERVICED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286908December 4, 2019
WHEELS
I PURCHASE A 2016 DODGE RAM 3500 DUALL LIMITED WITH 2K MILES ON IT. THE TRUCK HAS GARBAGE NEXAN TIRES ON IT. NEXAN CLAIMS IT IS A 40K MILE WARRANTY TIRE. FUNNY THOUGH, AT 11K MILES I HAD ONE NEXAN TIRE FAILURE DUE TO TREAD SEPARATION. TOOK TRUCK TO DEALER, DEALER GOT WITH NEXAN, WORKING WITH NEXAN LIKE 'GOING TO THE DENTIST TO GET ANYTHING DONE. SAID THEY WOULD REIMBURSE ME FOR THE TIRE THAT FAILED AT 11K MILES, THAT WAS TWO MONTHS AGO STILL NO REFUND AND I CALL EVERY WEEK LOOKING FOR MY REFUND. COUPLE MONTHS GO BY AND ANOTHER NEXAN TIRE FAILURE AT 13K MILES. YOU GUESSED IT ANOTHER TREAD SEPERATION. TAKE TRUCK TO DEALER, THEY SAY CAN'T HELP. CALL NEXAN THEY SAY YOU NEED TO SHIP ALL 6 TIRES BACK SO WE CAN TEST THEM. IM TESTING THEM FOR YOU AND THEY ARE CRAP! TWO TIRE FAILURES WELL UNDER 40K, THIS IS NOT A COINCIDENCE THESE TIRES ARE GARBAGE. I HAVE MY WIFE AND DAUGHTER WHO I DRIVE AROUND IN A $75K RAM DUALLY LIMITED AND I AM SCARED FOR THEIR SAFETY WITH THESE FAILING TIRES. NEXAN MIGHT AS WELL TELL ME TO GO #@$& MYSELF AS THEIR CUSTOMER SERVICE AGAINST AND WARRANTY DEPARTMENT ARE A JOKE. BEWARE DONT BUY NEXAN TIRES. DODGE ALSO SHOULD STOP PUTTING THESE GARBAGE TIRES ON THEIR TRUCKS, GOING TO GET SOMEONE KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286400December 2, 2019
STEERING
THE VEHICLE WAS TAKEN IN FOR A FRONT END ALIGNMENT. WHEN THE TECHNICIAN LOOSENED THE TUBE RETAINING CLAMP TO ADJUST THE OUTER TIE ROD, ONE SIDE OF THE THREADED PORTION OF THE ADJUSTER TUBE, SOCKET, TIE ROD END (68369910AC) FELL ON THE GROUND. THE METAL WALL SHEARED AT THE START OF THE ADJUSTMENT THREADS AND SHOWED SIGNS OF METAL FATIGUE. THE OPPOSITE SIDE WAS FULLY CRACKED IN THE SAME LOCATION BUT HAD NOT SHEARED OFF THE ADJUSTER TUBE, SOCKET, TIE ROD END YET. IT TOOK VERY LITTLE EFFORT TO BREAK THE PIECE OFF BY HAND. FAILURE WOULD HAVE BEEN IMMINENT IF LEFT UNTOUCHED. FAILURE WHILE THE VEHICLE WAS IN OPERATION WOULD HAVE RESULTED IN LOSS OF CONTROL OF THE VEHICLE. THE VEHICLE WAS STATIONARY AT AN ALIGNMENT SHOP. THE ADJUSTER TUBE, SOCKET, TIE ROD END IS IDENTIFIED AS PART (1) IN THE ATTACHED DRAWING. FAILURE POINT IS AT THE END WHERE ADJUSTER TUBE (2) IS THREADED IN AND TUBE RETAINING CLAMPS (15) AND (16). PICTURES OF THE FAILED COMPONENT ARE ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282507November 26, 2019
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2014 RAM 3500. THE CONTACT STATED THAT A DEER DARTED OUT IN FRONT OF HER VEHICLE. WHILE VEERING TO AVOID IT, THE CONTACT CRASHED INTO A BRIDGE AND THEN A CULVERT AND ENDED UP FIVE FEET ON A HILLSIDE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO OPERATE PROPERLY. THE CONTACT SUSTAINED INJURIES TO THE BACK, SHOULDER, NECK, BACK OF THE HEAD, SCIATIC NERVE, AND RIGHT HAND. THE CONTACT'S BOYFRIEND SUSTAINED INJURIES TO THE FACE, NECK, AND RIGHT RIB AREA. BOTH OCCUPANTS WERE TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS LEFT AT THE SCENE FOR A FEW DAYS AND WAS EVENTUALLY TOWED TO A BODY SHOP WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,519.*DT *DT*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11282033November 24, 2019
POWER TRAIN
EXTREME SHUDDER ON TAKE OFF ONLY. REPLACED TRANSMISSION..DIDN'T FIX IT SO THEY REPLACED ENTIRE DRIVESHAFT ASSEMBLY INCLUDING U-JOINTS AND CARRIER BEARING. STILL NOT FIXED. EXACT SAME PROBLEM. MY WORK TRUCK HAS BEEN DOWN A MONTH WITH NO FIX YET. GOING BACK IN AGAIN MONDAY. THIS TRUCK IS BANKRUPT ING ME! I'M GOING TO HAVE TO CLOSE MY BUSINESS. I THOUGHT 60 GRAND FOR A TRUCK WOULD MAKE IT AT LEAST 50 THOUSAND MILES. I CAN'T DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282086November 24, 2019
ENGINE
NMHC CATALYST SENSOR, NOX AFTERTREATMENT SENSOR, AND PM FILTER SENSOR CAN TAKE OVER 1000 MILES TO RESET AFTER ROUTINE MAINTENANCE SUCH AS UNPLUGGING THE BATTERY. THIS CAN CAUSE THE VEHICLE TO FAIL OBDII BASED EMISSIONS TESTING. DEPENDING ON OWNERS DRIVING HABITS, THIS CAN RESULT IN LARGE FINES FROM MULTIPLE FAILED SMOG TESTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281941November 23, 2019
UNKNOWN OR OTHER
2017 RAM 3500 DIESEL. STRONG EXHAUST SMELL IN CAB DURING COLDER TIMES. THE WIND IS NOT BLOWING IN THE DIRECTION WHERE THE HEAT INTAKE CAN DRAW THE SMELL IN. THE SMELL IS VERY OVER POWERING. I HAVE HAD IN THE DEALERSHIP 3 SEPARATE TIMES WITH NO LUCK IN THEM DOING ANYTHING. THEY ARE 'NOT ABLE TO SMELL IT', HOWEVER EACH TIME I START IT AT THE DEALERSHIP I CAN SMELL THE EXHAUST IN THE CAB. THE SMELL CONTINUES UNTIL THE VEHICLE IS AT SUSTAINED HIGHWAY SPEEDS. THE SMELL IS SO BAD THAT THE WINDOWS MUST BE OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281350November 20, 2019
STEERING
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE VEHICLE WAS TAKEN TO HILL-KELLY DODGE CHRYSLER JEEP RAM (850-476-9078, LOCATED AT 6171 PENSACOLA BLVD, PENSACOLA, FL 32505). THE CONTACT STATED THAT THE RECALL REMEDY REQUIRED THE PART TO BE CUT AND THEN REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED CASE NUMBER: 68186480. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281037November 19, 2019
STEERING, WHEELS
TL* THE CONTACT OWNS A 2019 RAM 3500. WHILE DRIVING 65 MPH, THE STEERING WHEEL STARTED TO PULL TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LANDMARK DODGE CHRYSLER JEEP RAM (6850 MT ZION BLVD, MORROW, GA 30260, (770) 968-4900) WHERE IT WAS DIAGNOSED THAT AN ALIGNMENT WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 40.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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