Ram 3500 Complaints

2,367 consumer complaints on file.

#11317271March 10, 2020
EQUIPMENT, ENGINE
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED BILL BRYAN CHRYSLER DODGE JEEP RAM 3401 US-441, FRUITLAND PARK, FL 34731 WHERE THEY INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THE PARTS WOULD BECOME AVAILABLE IN MARCH 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317315March 10, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317305March 10, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PART TO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT SCOTT ROBINSON CHRYSLER DODGE JEEP RAM LOCATED AT (20900 HAWTHORNE BLVD, TORRANCE, CA 90503) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316541March 6, 2020
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED WHILE DRIVING 5 MPH, WHEN SMOKE AND THE SMELL OF FUEL BEGAN TO ENTER THE CAB OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATE HE PARKED THE VEHICLE AT HIS DRIVEWAY AND SAW SOMKE EXITING THE HOOD. THE CONTACT ALSO STATED THE FUEL HEATER AND ELECTRONICAL CONNECTOR WAS COVERED IN DIESEL FUEL AND HAD A BURNED SMELL. THE VEHICLE WAS NOT DRIVABLE. UPON INVESTIGATION THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL). THE CONTACT CALLED LOCAL DEALER JEFF D'AMBROSIO DODGE CHRYSLER JEEP DOWNINGTOWN LOCATED AT 1221 E LANCASTER AVE, DOWNINGTOWN, PA 19335, WERE MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 69,228.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11316395March 5, 2020
SUSPENSION
AFTER HAVING THIS TRUCK IN THE SERVICE DEPARTMENT 7 TIMES FOR AN ISSUE WITH THE AUTO LEVEL REAR AIR SUSPENSION AND STILL NOT HAVING THE ISSUE SOLVED I FIRMLY BELIEVE THAT AFTER THIS INCIDENT OCCURRED THAT SOMEONE IS GOING TO BE SERIOUSLY HURT OR KILLED. ON FEBRUARY 18, 2020 I WAS DRIVING 70MPH DOWN A 6-7% DOWNGRADE WHILE PULLING A 25FT BIG TEX FLATBED TRAILER UNLOADED WEIGHING 5,800 POUNDS WHEN OUT OF NO WHERE IT DECIDED TO SWITCH ITSELF OUT OF ALTERNATE TRAILER HEIGHT TO NORMAL RIGHT HEIGHT. IT SCARED THE LIVING DAYLIGHTS OUT OF ME. NOT KNOWING IF THE ENTIRE SYSTEM WAS GOING TO FAIL AND POTENTIALLY BLOWOUT TAKING OUT MY BRAKE LINES ALONG WITH IT. LIKE I ALREADY STATED I HAVE HAD THIS TRUCK IN THE SERVICE DEPARTMENT 7 TIMES FOR THIS ISSUE AND NOT ONE PERSON CAN FIGURE OUT WHAT IS WRONG WITH THE TRUCK. I HAVE REQUESTED THE DEALERSHIP WHERE I PURCHASED IT FROM TO RE-PURCHASE IT BUT THE FIRMLY DENIED THAT. I HAVE ALSO REQUESTED THAT THE FCA US LLC RE-PURCHASE THIS TRUCK DUE TO MY STATE LEMON LAW BUT THEY AS WELL FIRMLY DENIED A RE-PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316016March 4, 2020
ENGINE
CONSISTENTLY GETTING A P00AF ENGINE CODE. PERTAINS TO THE TURBO BOOST ACTUATOR. APPARENTLY THIS HAS BECOME A COMMON PROBLEM WITH MANY OF THE RAM 6.7L CUMMINS ENGINES. THIS CAN LEAD TO POOR ENGINE PERFORMANCE AND EVENTUALLY CATASTROPHIC ENGINE FAILURE. CURRENTLY THE REPAIR COST JUST FOR THE ACTUATOR THROUGH MOPAR IS $3000. OBVIOUSLY THIS IS A RECURRING ISSUE WITH THESE TRUCKS, AT A SUBSTANTIAL COST TO THE CONSUMER. I BEGAN NOTICING THAT MY ENGINE BRAKE WOULD NOT ENGAGE WHEN DESCENDING GRADES, AND THEN I STARTED GETTING AN INTERMITTENT ENGINE LIGHT WOULD COME ON, NOW IT COMES ON ALL THE TIME. I HAD A LOCAL PARTS STORE LOOK UP THE ENGINE CODE FOR ME AND IT LOGGED A P00AF CONDITION. I GOOGLED THE INFORMATION AND REALIZED THAT THIS IS A VERY SERIOUS ISSUE THAT COULD BECOME A VERY EXPENSIVE REPAIR IF NOT ADDRESSED IN A TIMELY MANNER. IN MY OPINION, A RECALL SHOULD BE ISSUED FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316019March 4, 2020
ELECTRICAL SYSTEM
RIGHT HAND REAR ELECTRIC DOOR WINDOW DOES NOT ROLL BACK UP. I HAVE TO SHUT THE ENGINE OFF, WAIT FOR A FEW SECONDS AND THEN TURN IT BACK ON, SOMETIMES IT WILL ROLL BACK UP WITH THE DRIVERS SIDE DOOR WINDOW CONTROL, OTHER TIMES I HAVE TO GO AROUND TO THE DOOR ITSELF AND USE THE DOOR SWITCH TO GET IT TO ROLL UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311898February 27, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2019 RAM 3500. THE CONTACT STATED THAT DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LUNGED FORWARD. THE CONTACT STATED THAT THE TAILGATE HANDLE FRACTURED AND TAILGATE WAS DAMAGED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT ALSO STATED THAT THE ELECTRONIC THROTTLE BODY WARNING LIGHT WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO DOLAN DODGE RAM FIAT LOCATED AT (700 KIETZKE LN, RENO, NV 89502) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311907February 27, 2020
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 70 MPH, THE REAR OF THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE DRIVE SHAFT AND TIRES WERE REPLACED HOWEVER, THE FAILURE RECURRED. AN UNKNOWN DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310108February 19, 2020
WHEELS
CRACKS ARE DEVELOPING ALONG THE CIRCUMFERENCE AREA BEAD SEAT OF THE TIRE CAUSING POSSIBLE TIRE WHEEL SEPARATION. I WAS INFORMED BY MY STEP SON AND GIRLFRIEND. WE HAUL OUR HORSES AND THANK GOODNESS THE TRUCK WAS AT HOME AT THE TIME OF NOTIFICATION. I CONTACTED ALCOA , AND THEY SAID THEY DON'T MAKE THESE WHEELS FOR THE RAM 3500 2016. SO I CONTACTED THE LOCAL RAM DEALER AND SO FOR NO HAS LIFTED A FINGER TO CALL OR SAY HEY PLEASE BRING THIS IN THE GET THIS RECTIFIED. I HAVE EXTENDED WARRANTY ON THESE WHEELS TILL 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310118February 19, 2020
STEERING
I PURCHASED A NEW 2018 RAM 3500 THAT HAD SAFETY RECALL V06/NHTSA 19V-021 WORK PERFORMED ON IT PRIOR TO ME PURCHASING THE TRUCK. I WAS NOT MADE AWARE OF THIS PRIOR TO MY PURCHASE AND I'M EXTREMELY CONCERNED ABOUT THE "FIX" THAT RAM HAS DONE. THE RECALL CALLS FOR THE WELDING OF STEERING COMPONENTS RATHER THAN THE REPLACEMENT OF THE DEFECTIVE PARTS. NOW THAT THE WELDING HAS BEEN DONE I HAVE BEEN TOLD I WILL NO LONGER BE ABLE TO HAVE THE FRONT TIRES ALIGNED WITHOUT CUTTING THE WELDS FIRST IN ORDER TO MAKE THE NECESSARY ADJUSTMENTS. THEN THE WELDING PROCEDURE WILL NEED TO BE PERFORMED AGAIN I GUESS. THE CURRENT SAFETY RECALL SHOULD BE UPDATED TO REQUIRE THE REPLACEMENT OF THE DEFECTIVE STEERING PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307506February 6, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT WALNUT CREEK CHRYSLER JEEP DODGE RAM (LOCATED AT 2404 N MAIN ST, WALNUT CREEK, CA 94596) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307354February 5, 2020
SERVICE BRAKES
RED HYDRAULIC FLUID IN BRAKE SYSTEM CAUSE BRAKE FAILURE, WHICH CAUSE ME TO CAUSE MINOR DAMAGE TO A BRAKE LINE. DEALER HAS HAD VEHICLE FOR OVER 2 MONTHS, CLAIM VEHICLE DOESN'T QUALIFY FOR RECALL THAT STATES SIMILAR ISSUES AS V98 WHICH IS FOR 2019 DODGE RAM 3500S , ALSO SAYS PARTS ARE ON RESTRICTIONS DO TO RECALL AND CAN NOT REPAIR MY VEHICLE DO TO THIS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11307218February 5, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED THE MESSAGE 'SERVICE AIR SUSPENSION SYSTEM 'ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER MILLSBORO CHRYSLER, JEEP, RAM LOCATED AT 28380 DUPONT BLVD, MILLSBORO, DE 19966 HOWEVER, THE MECHANIC WAS NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY FOUR TIMES FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306341January 31, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (ENGINE AND ENGINE COOLING, EQUIPMENT) AND 20V036000 (POWER TRAIN). THE CONTACT CALLED THE (HAYES CHRYSLER DODGE JEEP RAM LAWRENCEVILLE DEALER, LOCATED AT,719 DULUTH HWY, LAWRENCEVILLE, GA 30046) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306390January 31, 2020
STEERING, SUSPENSION, WHEELS
WHEN HITTING BUMPS OR UNEVEN PAVEMENT AT SPEEDS ABOVE 50 MPH THE TRUCK WILL SOMETIMES START SHUDDERING AND VIBRATING VIOLENTLY ALMOST CAUSING TOTAL LOSS OF CONTROL. THE ONLY WAY TO STOP IT IS TO COME TO A COMPLETE STOP. IT DOES NOT DO IT ON ALL BUMPS OR ROUGH ROADS. IT SEEMS TO BE MORE FREQUENT WHEN HITTING A BUMP IN A CURVE OR HITTING A BUMP WITH FIRST ONE WHEEL THEN THE OPPOSITE WHEEL HITS ONE. IT DOES THIS LOADED OR UNLOADED AND HAS DONE IT WHILE PULLING A 16000 POUND FIFTH WHEEL RV. THE TRUCK ONLY HAS 16000 MILES ON IT AND HAS DONE IT ABOUT 10 TIMES SINCE IT WAS PURCHASED. I HAVE HAD IT IN THE SHOP AND WAS TOLD THEY COULD NOT FIND ANY PROBLEM. I HAVE IT BACK IN THE SHOP AT A DIFFERENT DEALERSHIP AND HAVE STARTED A TICKET WITH CHRYSLER. SO FAR THEY HAVE DONE NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302859January 29, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, WHITE SMOKE STARTED TO EMERGE FROM THE EXHAUST PIPE AND THE VEHICLE STARTED TO LOOSE POWER. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO THE DEALER AT APPROXIMATE 10 MPH, THEY DETERMINED THAT THE DIESEL PARTICULATE FILTER HAD BLOWN INSIDE THE EXHAUST SYSTEM AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,143. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301064January 22, 2020
STEERING
WELDED DRAGLINK RENDERING THE FRONT SUSPENSION NOT ABLE TO BE ALIGNED. THIS WAS THE APPROVED RECALL PROCESS FROM FCA. THIS IS NOT AN ACCEPTABLE RESPONSE TO THE ISSUE, JUST A BANDAID TO THE UNDERLYING ISSUE. THE RECALL WAS APPROVED BY FCA AND NHTSA. APPROVED REPAIRS WERE PERFORMED BY CHRYSLER DODGE JEEP RAM CRESTVIEW, CRESTVIEW, FL. 32536. REPAIR ORDER 381821-OPEN ON 04/26/2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300869January 21, 2020
WHEELS
ON JANUARY 21, 2020 AT 1400 38 MILES OUTSIDE OF CHARLOTTESVILLE, VA ON HIGHWAY 29 DRIVER SIDE REAR INSIDE TIRE TREAD SEPARATED AND BLEW OUT THE TIRE CAUSING EXTENSIVE DAMAGE TO THE UNDERSIDE OF THE TRUCK BED. THE SPEED OF THE BLOWOUT WAS 45 MPH AND HAD TO MANAGE PARKING ON THE SIDE OF THE ROAD ON AN INCLINE IN ORDER TO CHANGE THE TIRE OUT AND REMOVE THE METAL THAT WAS HOLDING THE SPLASH GUARD. ROADSIDE ASSISTANCE TOW COMPANY INFORMED US THAT THE OUTSIDE TIRE ON THE SAME SIDE WAS READY TO BLOW AS WELL AND NEEDED TO BE CHANGED. THE TIRES ON THE VEHICLE ARE NEXXAN ROADIAN LT235/80R17 10 PLY. THE VEHICLE HAS 55,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300576January 20, 2020
STEERING
SAFETY RECALL V06 / NHTSA 19V-021 DRAG LINK - JANUARY 25, 2019 THIS SO CALLED FIX IS ABHORRENT! IT CALLS FOR WELDING AN ADJUSTABLE PART OF THE STEERING LINKAGE RENDERING IT NON- ADJUSTABLE WHEN HAVING THE FRONT END ALIGNED IN THE FUTURE. NOT TO MENTION THE EFFECT OF WELDING, POTENTIALLY CAUSING A PROBLEM WITH THE INTEGRITY OF THE METAL. THE CORRECT FIX FOR THIS SAFETY ISSUE IS TO REPLACE THIS STEERING LINKAGE COMPONENT, THE ENTIRE DRAG LINK! NOT DO A "BACK YARD, SHADE TREE MECHANIC" WELD JOB ON THE STEERING LINKAGE OF ALL THINGS! I AM APPALLED THAT NHTSA APPROVED SUCH A THING. PLEASE REVISIT THIS ISSUE AND DO THE RIGHT THING. REQUIRE CHRYSLER (FCA US LLC) TO REPLACE THIS DEFECTIVE PART WITH THE PROPER PART. NOTE.... CHRYSLER IS NOT WELDING THE NUTS ON THE DRAG LINKS ON TRUCKS COMING OFF THE ASSEMBLY LINE! THEY ARE COMING OFF WITH PROPER, SAFE, ADJUSTABLE DRAG LINKS! SIGNED, OWNER OF A 2018 RAM 3500 WHICH I ORDERED AND PURCHASED NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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