Ram 3500 Complaints

2,367 consumer complaints on file.

#11327155June 3, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TO AUTONATION CHRYSLER DODGE JEEP RAM ROSEVILLE (200 AUTOMALL DR, ROSEVILLE, CA 95661; (916) 467-8055) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT*JB THE CONSUMER STATED DUE TO THE ADVANCED CHEMISTRY OF TODAY'S COOLANT, DRIVING FOR SEVERAL THOUSANDS MILES THE PLUGS SLOWLY BECAME FOULED WITHOUT WARNING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326916June 2, 2020
ENGINE
TURBO ACTUATOR FAILED LEAVING US STRANDED WHILE ON VACATION. VEHICLE WOULD NOT RESTART ONCE POWER WAS LOST AND WE HAD TO STOP ON SIDE OF ROAD AND WAIT UNTIL THE ENGINE WOULD START. WE HAD BEEN TAKING THE VEHICLE TO A RAM DEALERSHIP TO TROUBLE SHOOT FROM THE BEGINNING BUT THE PROBLEM CONTINUED TO ACCELERATE OVER A PERIOD OF TIME FINALLY ENDING WITH THE ACTUATOR HAVING TO BE REPLACED. THIS ENGINE SHOULD BE LASTING BUT FAILED AT 109,082 MILES. THE PROBLEM WITH ACTUATOR FAILED US WAY TOO SOON FOR A RAM CUMMINS DIESEL WHICH SHOULD GET AT LEAST 300,000 MILES DURABLE WEAR. THIS VEHICLE HAS NEVER BEEN ABUSED IN ANY WAY AND HAS ALWAYS BEEN PROPERLY SERVICED AT AN AUTHORIZED RAM DEALERSHIP. WE CAME HOME FROM VACATION AND TOOK TRUCK TO DEALERSHIP BECAUSE OF DANDER OF LOSING POWER. WE HAD TO TRAVEL THREE HOURS IN ORDER TO GET HOME FROM VACATION. THEN DO WITHOUT VEHICLE IN ORDER TO HAVE REPAIRED. THE AUTHORIZED DEALER SERVICE DEPARTMENT HAS ALWAYS BEEN EXCELLENT, WE HAVE ABSOLUTELY NO COMPLAINT AGAINST THEIR SERVICE. I ACTUALLY SAW SEVERAL ACTUATORS WAITING TO BE RETURNED TO RAM BECAUSE THEY HAD BEEN REPLACED. I ASKED WHAT THEY WERE AND I WAS TOLD ACTUATORS THAT HAD BEEN REPLACED WAITING TO BE RETURNED UNDER WARRANTY! WHEN THIS HAPPENED TO US I WAS TOLD 2014 VEHICLES HAD NOT BEEN WARRANTED BY RAM. THE VERY FACT THAT THE ACTUATORS WERE FAILING SPEAKS VOLUMES TO ME BECAUSE OBVIOUSLY THERE IS A PROBLEM WITH THE PART. AFTER WAITING ONE YEAR FOR RAM TO ADDRESS THIS PROBLEM IT IS OBVIOUS IT IS BEING IGNORED ON 2014 TRUCKS WHICH HAVE BEEN SOLD FOR POWER AND DURABILITY. IF ONE ACTUATOR GOES BAD THERE IS A RESPONSIBILITY BY RAM TO BACK THEIR PRODUCT. THE CUSTOMER HONORABLY PURCHASED THIS VEHICLE WITH FORETHOUGHT OF ENDURANCE SIMPLY BECAUSE OF THE PACKAGE PROVIDED SUITED FOR THE NEED OF PURCHASE. BY THE WAY, THIS IS THE FIRST RAM PURCHASED BY ME!!! WHAT DO YOU THINK???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326930June 2, 2020
EQUIPMENT, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. CAPE CORAL CHRYSLER DODGE JEEP RAM (2200 NE PINE ISLAND RD, CAPE CORAL, FL 33909, (239) 500-0000) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326611May 30, 2020
POWER TRAIN, UNKNOWN OR OTHER
ON MULTIPLE OCCASIONS THE SHIFT ARM WOULD NOT MOVE WHILE VEHICLE WAS IN PARK AND FOOT BRAKE WAS DEPRESSED. SEEMED LIKE THE SAFETY DEVICE THAT PREVENTS AN AUTOMATIC SHIFTING ARM FROM SLIPPING OUT OF PARK WITHOUT BRAKE DEPRESSED DID NOT RELEASE. VEHICLE WAS ON FLAT LEVEL GROUND, THE ONLY WAY TO CORRECT PROBLEM REQUIRED SHUTTING VEHICLE OFF AND THEN RESTARTING. ONCE THIS PROCESS WAS CONDUCTED THE SAFETY DEVICE OPERATED NORMALLY. IN THE THREE YEARS OF OWNERSHIP THIS HAS HAPPENED THREE TIMES AND EACH TIME MY RESOLUTION WORKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326478May 29, 2020
ENGINE, EQUIPMENT
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TO DADELAND DODGE CHRYSLER JEEP RAM (16501 S DIXIE HWY, MIAMI, FL 33157, (305) 278-9994) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326166May 27, 2020
AIR BAGS, STRUCTURE:BODY, SUSPENSION
MY 2016 RAM 3500 DRW LIMITED LEANS TO THE RIGHT APPROXIMATELY 3/4 INCH. WHEN I PLACE MY TRUCK CAMPER ON TOP, THE PASSENGER SIDE AIR BAG/SENSOR DOES NOT RISE EQUALLY WITH THE LEFT. AS A RESULT, I AM DRIVING DOWN THE ROAD WITH AN APPROXIMATE 2 INCH LEAN TO THE RIGHT. I DID NOT NOTICE THE TRUCK LEANS TO THE RIGHT UNTIL I PURCHASED A TRUCK CAMPER 3 MONTHS AGO. I TOOK IT TO RAM, THEY PUT IT ON A COMPUTER TO TRY AND ADJUST THE SETTINGS. IT DID NOT WORK. APPARENTLY, ONLY A FEW RAM MECHANICS IN THE US UNDERSTAND THE SYSTEM AND CAN FIX MY ISSUE. I'M MORE THAN HAPPY TO GO ANYWHERE TO FIX MY ISSUE. APPARENTLY, THERE IS NO TECHNICAL BULLETIN TO FIX MY ISSUE. I UNDERSTAND PLACING A CAMPER ON TOP OF THE TRUCK IS A MODIFICATION TO THE TRUCK. BUT, THESE TRUCKS ARE MARKETED BY RAM TO SUPPORT THE RV INDUSTRY. SO, THEY SHOULD BE ABLE TO GET MY REAR CALIBRATED CLOSE TO ZERO. WHY CAN'T RAM WORK WITH THE LOCAL DEALER TO FIX MY ISSUE. I DO NOT FEEL SAFE DRIVING ON THE ROAD WITH THE TRUCK LEANING TO RIGHT AT 13,495 LBS GVW. (GVWR=14K). CAN YOU HELP TO CONNECT WITH RAM TO ASK THEM TO HELP FIX MY ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325108May 19, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2019 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325067May 18, 2020
WHEELS
I BOUGHT THIS BRAND NEW 2018 DODGE IN JANUARY OF 2019 AT THE TIME OF THE INCIDENT IT HAS FOUR THOUSAND MILES ON IT AND THE INCIDENT HAPPENED ON APRIL 30TH 2020. THE FRONT END BEGAN TO VIBRATE . I PULLED INTO A TIRE SHOP AND THEY ESTABLISH THAT THE FRONT LEFT STEER TIRE WAS CUPPING. IT IS A NEXEN TIRE THAT CAME ON THE BRAND NEW VEHICLE THAT ONLY HAD 4000 MILES ON IT. THE SPARE TIRE DID THE SAME THING IN ONLY 60 MILES, ALSO BRAND NEW TIRE THAT CAME WITH BRAND NEW TRUCK. I TOOK BOTH TIRES TO A CERTIFIED NEXT ENTIRE DEALERSHIP AND THEY TESTED THEM FOR ME AND CIRCLES ALL OF THE AREAS ON BOTH TIRES THAT WERE CUPPED CAUSING THE VEHICLE TO VIBRATE. DODGE DEALERSHIP AND THE TIRE WARRANTY PEOPLE ARE ARGUING AND I'M STUCK IN THE MIDDLE AND I WANT NEW STEER TIRES AND A NEW SPARE AND DODGE STILL TRYING TO FIGURE OUT HOW THEY'RE GOING TO HANDLE THIS. THE FACT OF THE MATTER IS FAULTY TIRES. NEXEN ROADIANS LT235/80R17, 4000 MILES ON A 2018 BRAND NEW DODGE 1TON DIESEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323961May 9, 2020
STEERING, SUSPENSION
VEHICLE EXPERIENCED THE "DEATH WOBBLE", REPLACED THE STEERING GEAR BOX STABILIZER/BRACE, DID NOT FIX THE PROBLEM, THIS HAPPENS WHEN GOING HIGHWAY SPEEDS AND YOU ENCOUNTER BUMPS, THE VEHICLE SHAKES VIOLENTLY AND YOU HAVE TO PULL OVER AND SLOW DOWN TO STOP THE SHAKING, THE OTHER FIXES ARE VERY EXPENSIVE, AND SHOULD BE A RECALL. NUMEROUS OTHER PEOPLE HAVE EXPERIENCED THE SAME ISSUES WITH THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323558May 6, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT NORMANDIN CHRYSLER DODGE JEEP RAM FIAT LOCATED AT 900 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323358May 5, 2020
STEERING
TL* THE CONTACT WAS A LAWYER CALLING ON BEHALF OF HER CLIENT WHO OWNED A 2015 RAM 3500. THE LAWYER STATED WHILE HER CLIENT WAS HAULING HORSES AT AN UNKNOWN RATE OF SPEED, THE STEERING ROD BROKE UNEXPECTEDLY, CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE DRIVER DROVE DOWN AN EMBANKMENT AND HIT A SIGN, TOTALING THE VEHICLE. THE LAWYER WAS UNAWARE IF ANY WARNING LIGHTS WERE ILLUMINATED PRIOR TO THE FAILURE; THE LAWYER WAS ALSO UNAWARE IF THE AIR BAGS DEPLOYED UPON IMPACT. THE DRIVER NOR THE HORSES WERE INJURED DUE TO THE CRASH. THE POLICE WERE CALLED AND A POLICE REPORT WAS FILED. UPON INVESTIGATION, THE LAWYER DISCOVERED AN ACTIVE RECALL ON THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING); WHICH SHE LINKED TO HER CLIENT'S FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED A TOTAL LOSS. THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11323100May 3, 2020
UNKNOWN OR OTHER
IN THE LAST YEAR AND HALF, THE VEHICLE WILL NOT START AFTER DRIVING SOMEPLACE, SEEMS IT DOES THIS EVERY FEW MONTHS, THE ONLY WAY TO GET IT STARTED IS TO EITHER ROCK THE TRUCK OR PUSH IT ABOUT 15 FEET. I'VE HAD IT INTO THE DODGE DEALERSHIP SEVERAL TIMES, THEY CAN'T FIND THE PROBLEM NOR WILL IT NOT START FOR THEM. THIS HAS BECOME VERY FRUSTRATING! I TOW A 39 FOOT TRAILER AND THIS HAS HAPPENED TWICE WITH IT NOT STARTING! HELP PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322293April 26, 2020
FUEL/PROPULSION SYSTEM
THE DEF GAUGE DOES NOT SHOW THE CORRECT AMOUNT OF DEF FLUID THAT IS ACTUALLY IN THE TANK, IT IS ALWAYS SHOWING FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321720April 20, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321195April 15, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
THE INTEGRATED TRAILER BRAKE MODULE FAILS WITH NO WARNING. WHEN REPLACED IT FAILS AGAIN. THIS HAPPENS WHEN TOWING AND THE DRIVER HAS NO WARNING OF FAILURE UNTIL THE BRAKES ARE APPLIED. IN AN EMERGENCY STOP THIS HAS PROVEN TO BE A RISK TO PROPERTY AND LIVES. THIS IS A CONSISTENT PROBLEM WITH DODGE RAM TRUCK FROM 2015 ON. *TR*DT CONSUMER STATED INTERNAL TRAILER BRAKE CONTROLLER WAS REPLACED AND VEHICLE HAS BEEN REPAIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321060April 14, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V036000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. AN UNKNOWN DEALER AND THE MANUFACTURER WAS CONTACTED ON MULTIPLE OCCASIONS. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT WAS NOT PROVIDED AN ESTIMATED DATE FOR PARTS ARRIVAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320836April 11, 2020
STRUCTURE:BODY, SUSPENSION
TWO MAIN ISSUES THAT ARE CAUSING A LOT OF CONCERN. 1) THE HOOD SHAKES TO THE POINT THAT IT WILL WEAKEN OVER TIME AND LOOKS LIKE AT TIMES THE HOOD WILL COME OFF. IT'S SEVERELY CONCERNING. THE FIX WAS TO ADJUST THE HOOD STOPS. THIS ONLY LIFTED THE HOOD MORE BREAKING THE SEAL AROUND THE HOOD WITH MAJOR AIR GAPS THIS HAPPENS AT HIGHWAY SPEEDS AND IN HEAVY WINDS. 2) THE FRONT END MAKES A LOUD AUDIBLE CLUNK. WE HAVE REPLACED CAB MOUNTS, CHECKED THE SUSPENSION COMPONENTS AND THE ISSUE IS STILL THERE. SOMETHING IS CERTAINLY MAKING CONTACT AND OVERTIME WILL WEAR OUT. THIS HAPPENS ON OFF CAMBER TURNS OR OFF CAMBER APPROACH AND DEPARTURES (SLOW SPEEDS. THINK OF GOING INTO A PARKING LOT OR PULLING OUT OF A DRIVEWAY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320716April 9, 2020
EXTERIOR LIGHTING
WATER GETS INTO THE HEADLIGHT HOUSING AND STAYS IN THERE UNLESS HEADLIGHTS ARE REMOVED AND WATER IS RELEASED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318223March 16, 2020
STEERING
TL* THE CONTACT OWNS A 2013 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18E096000 (STEERING) AT THE HADDAD DODGE RAM LOCATED AT (3000 HARRIS RD, BAKERSFIELD, CA 93313). THE CONTACT STATED THAT THE TECHNICIAN PERFORMED AN INTERIM REPAIR. THE CONTACT STATED THAT THE VEHICLE ALSO REQUIRED AN ALIGNMENT HOWEVER, DEALERS DECLINED TO PERFORM THE ALIGNMENT UNTIL THE REMEDY WAS FINALIZED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 37,203.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318275March 16, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V035000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PART WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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