Ram 3500 Complaints

2,367 consumer complaints on file.

#11513887March 26, 2023
SERVICE BRAKES
The ABS and traction control lights came on. The code reader reads C0020-01 Hydraulic contrl unit/ ABS Called several Ram dealers, they said this has been a problem with the Hydraulic control unit and should be a factory recall. I'm looking into having it repaired and it looks like the dealers are the only one that can clear the codeonce repaired and are the only ones who can bleed the brakes after the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513601March 24, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS and traction control lights flash and ding on and off. Trouble shot it at dealership and wires were repaired hoping that would take care of it…. Nope, lights and dinging are back on. I tow a large gooseneck horse trailer up and down steep hills with sharp curves, across many state lines. We have the truck full of young children ready to show their horses - hence we have the crew cab. I’ll be towing within the month. I figure it must not be a safety issue - Parts are on back order until August??? We only have 40,000 miles on the truck. I can do without cruise control, but would like a safe braking vehicle - glad my husband got a stick shift to help control speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513628March 24, 2023
SERVICE BRAKES
Rapid intermittent ABS warning light due to a diagnosed faulty ABS module. Module has been replace previously and now experienced second failure. Ram has no replacement parts available and now I am forced to drive with inoperable anti-lock brake system and a continuous warning chime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513347March 23, 2023
POWER TRAIN
Sudden loss of all forward movement. Occurred without warning. I was towing a 40 foot camper on a very busy highway. This has been discussed on forums relating to vehicles with the AISIN transmission. The problem appears to be an internal component breakage in the transmission. The only message that appeared is the 4 wheel drive was inoperative. I was fortunate and was able to maneuver to the side of the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513213March 22, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
FOR THE LAST 10000 MILES OF THE TOTAL 53K ON THE TRUCK, THE ABS AND ELECTRONIC STABILITY CONTROL LIGHTS TURN ON INTERMITTENTLY AND THE WARNING CHIME SOUNDS. THIS SOMETIMES CONTINUES FOR 1 MILE, SOMETIMES FOR 20 MILES. SOMETIMES IT WILL NOT HAPPEN FOR 50 MILES. IT APPEARS TO HAPPEN MOSTLY ON ROUGH HIGHWAYS OR CITY ROADS. HAPPENS AT 3 MPH AND AT 75 MPH. WITH ABS AND ESC DISCONNECTED IT IS EXTREMELY HAZARDOUS TOWING MY NORMAL 16000 LB TRAILER, ESPECIALLY ON WET OR SNOWY ROADS. I HAVE NO OTHER VEHICLE. IF ABS IS REQUIRED ON US HIGHWAY VEHICLES FOR SAFETY REASONS, HOW CAN THIS NOT BE A SAFETY ISSUE? IF 2019-2022 RAM 3500 TRUCKS ARE UNDER A RECALL FOR THIS SAME ISSUE, WHY IS 2018 NOT? RAWLEY CDJR IN SIERRA VISTA AZ HAS VERIFIED THE ISSUE AND RECOMMENDED REPLACING THE HCU AND ABS MODULE, BUT IS NOT ABLE TO GET THE PARTS. THEY SAY POSSIBLY IN AUGUST. THEY HAVE OFFERED TO REFUND MY PAYMENT FOR THE PARTS THEY ORDERED AND TO DISABLE THE TRULY MADDENING CONSTANT WARNING CHIME TO SAVE MY SANITY. THEN MY TRUCK WILL NOT HAVE ABS OR ESC OR CRUISE CONTROL AT ANY TIME. IS THAT SAFE? THIS SAME ISSUE IS WELL DOCUMENTED AT NHTSA BY MANY OWNERS. IT APPEARS TO BE TIME TO START COMPLAINING TO OUR CONGRESSIONAL REPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513011March 21, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The ABS system activates intermittently, causing random braking or unable to break. Took to the RAM dealership to be told the ABS hydraulic control unit 68143491AB needs to be replaced but it is on back order until August.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512859March 20, 2023
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving at various speeds, the ABS and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS Hydraulic Control Unit (HCU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512892March 20, 2023
SERVICE BRAKES
What component or system failed or malfunctioned? Intermittent failure of the electronic braking system. Audible Warning tone and indication ‘Service Electronic Braking System’ followed by ‘Service Antilock Braking System’ experienced intermittently. The multiple warnings automatically disabled the antilock brakes, stability control, and cruise control as well as producing annoying audible tone. How was your safety or the safety of others put at risk? I pull a Travel trailer loaded with our life's possessions and obviously my immediate family is with me. I cant trust or rely on my breaking system to stop my vehicle and trailer, Its a complete hazard to drive the vehicle on the road. Has the problem been reproduced or confirmed by a dealer or independent service center? I dropped my truck off today for a diagnostic to check the ABS issue and the dealer wants to charge me $199.00 + tax to verify this WELL KNOWN issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not at this time 3/20/23 Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no prior warning to the ABS failure, it simply started "dinging" and throwing the ABS failure warning on the IDC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512901March 20, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My Ram 3500 DRW has about 45000 miles and it now requires the replacement of the hydraulic control unit (HCU) and the anti-lock braking system (ABS) module. I discovered this issue prior to the warning light flashing and sounding when I had to do sudden braking in order to avoid an obstacle in the road encountered during a storm last week. I just barely got my Ram to stop and not swerve off into the ditch as the pumping of the brakes did not stop the truck. The truck just slid as if it did not have ABS capability. I was told by the Ram dealership in Spartanburg SC that these two repair parts are not available due to increased demand due to what the technician said was a "known issue" for the last couple of years. You cannot even order these parts today as the Ram parts system doesn't even allow you to add the parts to your shopping cart. To add insult to injury, the service manager told me that these two repair parts needed to repair my truck will not be available until August 2023! This is my work truck and I do not have another vehicle to use as I wait for these parts to be available. I can continue to drive the truck but will do so at my and my family's risk all the while with the ABS warning message flashing and warning chime sound constantly dinging. Not to mention not having emergency braking capability when it is needed the most.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512617March 19, 2023
SERVICE BRAKES
WARNING INDICATOR LIGHT FOR SERVICE ABS / TRACTION CONTROL LIGHT COMES ON INTERMITTENTLY. WE USE THIS VRHICLE TO PULL A 5TH WHEEL TRAILER AND WE ARE CONCERNED ABOUT BRAKE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512635March 19, 2023
SERVICE BRAKES
UNKNOWN - The ABS brake system warning light blinks on and off repeatedly. Then the warning will not occur for several days, but then starts blinking again. When this happens, the cruise control is abruptly disengaged. The code for this event is C0020-01(1/1)Active ABS Pump Motor Control-General Electrical Failure. I captured this with my own code reader as the event was occurring. When this event is occurring, the code clears itself after the warning light goes off and is not retained in the system for the dealer to see. The problem is chronic. It is the same problem that involved the NHTSA for the 2019-2022 Ram 2500/3500 trucks. I have also read that there had been a class lawsuit. I simply want Ram to repair and correct this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512545March 18, 2023
SERVICE BRAKES
Abs hcu warning can’t stop my 20,000 lb trailer. Slid off road in drizzle. No parts Chrysler is aware of problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512329March 17, 2023
SERVICE BRAKES
The ABS light is on and it has a code But dealer cant get the HCU part to fix it this is a common problem as i have researched this in the internet. I have had part on order for 11 months now. With the abs light on the cruise control and the trailer breaks will not work. The light comes on several times a day so working this truck is not possible. So i have a truck with 70,000 miles that i cant use but have to pay for. I see nothing for a recall and what good would it be when you cant get parts?????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512386March 17, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact heard on the news that similar vehicles were included in NHTSA Campaign Number: 23V060000 (Electrical System). The local dealer was contacted and confirmed the recall; however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512312March 17, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
I was pulling into a parking lot when my transmission failed and was only able to go in reverse. This was from a main road and the truck went from drivable to undriveable with no prior notice or issue. The truck was towed by Ram Roadside assistance to the nearest Ram dealer and the dealer confirmed that the transmission failed. They removed the transmission and diagnosed the issue as follows: The K1 clutch snap ring has failed. The part is on national backorder and your vehicle is #361 on the list of applicable trucks with a similar issue. There were no warning lamps, messages, or other symptoms prior to the transmission failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512239March 16, 2023
VISIBILITY/WIPER
Hoses for washer fluid to the sprayers for the windshield come disconnected at the tee and 90 fittings preventing you from cleaning the windshield while driving. It happened once and I pushed them back in and they have come apart again. Problem has not been verified by dealer or another mechanic shop, nor inspected by either, or anyone else. No warning lights or messages appear, the sprayers just sputter and then nothing when it worked just fine the previous time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512262March 16, 2023
SERVICE BRAKES
ABS light, traction control, cruise control and the 4 wheel drive will not work. Part is on back order and was told November then January and now it’s August. I have a camper that I pull with this truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512150March 16, 2023
VEHICLE SPEED CONTROL
2022 RAM 3500 6.7L H/O AISIN transmission failed going down the road. Very bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512097March 15, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Service Anti-lock brake and Service electronic braking errors come up on screen at random, sometimes the lights will stay one and cruise control is disabled. While braking they seem to shudder. Not safe for a Heavy duty truck that is able to tow 15k lbs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511981March 15, 2023
UNKNOWN OR OTHER
my vehicle (Ram 3500 w/ a 6.7 liter diesel engine) has less than 38,000 miles and the ABS Hydraulic Control Module has to be replaced. I’ve been told the part is on back order and cost to replace the unit is over $500 with another $400 plus to install this part. The dealership stated they could not place more orders until late March and since I’ve been researching and found out that this is a larger issue that has been identified to Ram with a class action lawsuit for certain years and I think that this issue should be handled at no cost to the consumer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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