Ram 3500 Complaints

2,367 consumer complaints on file.

#11516587April 11, 2023
SERVICE BRAKES
The abs light as well as the service electric braking system continues to go off. I’ve taking the truck to the shop and they say I need a new abs brake module. I’ve been waiting over 5 months and now they tell me parts may be available in September 2023. The truck “ dings” everytime the abs light comes on about every 2 seconds and is driving me crazy. The truck only had 50k miles. Again the constant dinging is driving me insane. Dealer says there’s no way to turn the ding off and I just have to deal with it. I shouldn’t just have to deal with it. Truck is still under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516549April 11, 2023
POWER TRAIN
On 4/6/2023 at around 3:15 PM, our 2022 Ram 3500 HO 6.7 Cummins coupled with the Aisin AS69RC Transmission which failed at between 40 to 50 MPH while towing a 40' travel trailer. It was sudden when we heard two very loud clunks with jerking that coincided with each. Fortunately I was able to quickly pull onto a wide area of the shoulder from the center lane and not block or impact traffic. This could have had a high impact on traffic and the safety of others during this incident. We do not know how it could have impacted vehicle control. All forward gears were inoperative after the failure. We were stranded there for more than 3 hours waiting for two wreckers. One for the truck and one for the trailer. This was more than just an inconvenience and huge added expense that flowed into the following day when you realize what technology you rely on built into the truck. We use both vehicles for working remotely for long periods of time in a large 4 state area on the west coast. The longer this takes to remedy, impacts our ability to use the trailer. The biggest concern was the impact to our safety and to the public had we not been able to make it to the shoulder of the freeway. Truck has been inspected by a Ram Dealer. They have indicated that parts have been ordered. Ram Care has been contacted twice and a case good case number (85915865) has been created. We know of more than 160 other owners with the same story of the transmission failure with and without towing. Some have not made it home from the purchase of their vehicle. There is a group on Facebook that is capturing incidences of this with other Ram HO-6.7 Cummins-Aisin AS69RC transmission trucks. Dealer indicated they already have another vehicle on the lot (two weeks) with the same issue. There was zero warning. Failure was instantaneous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516169April 9, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I have two warning messages appearing on my dash. Service Electronic Braking System and Service ABS System. Took it to my dealership Michiana Chrysler Dodge Jeep Ram FIAT in Mishawaka Indiana. I was informed that it needed an HCU (hydraulic control unit) and that the part was unavailable because of engineering review until at least August 2023. The work order was closed and i was sent on my way and told to check back at a later date for availability. After a little reading i found that this issue is under investigation and i wanted add my truck to your list of reports.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516118April 8, 2023
SERVICE BRAKES
For the second time we are getting the intermittent "Service Electronic Braking System" warning on our 2017 Ram 3500HD. The first on 4/21/2020 @ 15293 miles resulted in replacement of the ABS Hydraulic Control Unit and Controller Module under warranty. Now the same issue is occurring again @ 26500 miles and of course out of warranty . When this happens both the Anti Lock Brakes and Stability Traction Control functions are not operative per the warning lamps. This can be a significant safety concern. Twice in 10,000 miles should trigger a concern and maybe a redesign-recall..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516122April 8, 2023
ENGINE, POWER TRAIN
Transmission failure while towing a travel trailer on a busy street on a slight incline. While traveling about 45 mph felt a jolt and truck lost power and would not accelerate. Felt like truck was in neutral. Truck would not engage Drive and was completely disabled in the number one lane. Tried to re engage the transmission and had success at engaging a higher gear with slow speed and high RPMs causing the engine and transmission to overheat and possibly start a fire. Safely moved across lanes to shoulder and stopped. The street is 55mph. Cars were slamming on their brakes to avoid colliding into my truck or trailer. This happened on March 30, 2023 and has been at the dealership for repairs since and has not been even inspected yet yet. No indicator or warning lamps prior to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516054April 7, 2023
SERVICE BRAKES
Service ABS which is a known problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516055April 7, 2023
SERVICE BRAKES
Service electronic braking system ABS light. No parts readily available from dealerships 6-8 months for parts and still no contact on parts or a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515758April 6, 2023
POWER TRAIN
We where driving down the highway and the drive shaft fell out the car. This took out my brake lines and my transmission harness. This caused major damage to my car and it almost killed my drivers because they were unable to stop with no brakes they had to go into a ditch to avoid hitting someone. I have spoken with some other owners and they had some of the same issues. My truck was taken care of and just left the shop the previous week. We did not hit anything it just appears that some of th bolts came apart. This is a flaw in th design because the truck should not fall apart going down the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515536April 5, 2023
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2018 Ram 3500. The contact stated while towing a trailer full of horses, the traction control and the ABS warning lights illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the turbo and the ECU to be replaced. The vehicle was not repaired due to the parts not being available. The contact took the vehicle to another local dealer: Jacksonville Chrysler Dodge Jeep Ram Arlington (9600 Atlantic Blvd, Jacksonville, FL 32225: (877) 677-5782), where it was diagnosed with needing the turbo and the ECU to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer had not been informed of the failure. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515631April 5, 2023
POWER TRAIN
Bought 1/16/23, Failed 4/1/23 Transmission failed at 1,421mi. While towing a light trailer utilizing the tow/haul mode through the mountains of VA traffic. Stepped on the fuel pedal and an audible “Clunk” was heard. Immediately after, we lost all forward momentum and we’re able to slowly creep off the highway. Safety of all was put at risk as a dead vehicle was now blocking traffic on the highway. Check “engine” lamp came on immediately after audible sound. Gears 1-4 were inoperable with only 5-6 and reverse functioning. After further review, a TSB was published and sent to dealerships 1/11/23 stating the potential issue of a faulty part within the transmission of 2022 Ram 3500 6.7L models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515336April 4, 2023
SERVICE BRAKES
Abs hydraulic motor and control unit fails and lights flash and ding on the dashboard this is my third pump being replaced and now not under warranty. Also notice alot of trucks having the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515493April 4, 2023
SERVICE BRAKES
Abs brake module problem over 8 months ago, replaced and same problem occurred soon after waiting on parts for several months, parts on back order. Dealer is well aware and also frustrated having several trucks with same issue. Since truck is used for towing heavy loads, Its a dangerous situation still having to use truck for towing, speed control and trailer brakes will not work when abs failure is flashing chimes all the time. Putting extended wear on truck brakes. I'm sure it against DOT rules and will fail my upcoming DOT inspection and not legally able to drive legally. Unfortunately I have another 2018 truck with same issues and this is the most frustrated I have ever been as a ram owner sine 1998.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515494April 4, 2023
SERVICE BRAKES
Abs brake module problem over 8 months ago, replaced and same problem occurred soon after waiting on parts for several months, parts on back order. Dealer is well aware and also frustrated having several trucks with same issue. Since truck is used for towing heavy loads, Its a dangerous situation still having to use truck for towing, speed control and trailer brakes will not work when abs failure is flashing chimes all the time. Putting extended wear on truck brakes. I'm sure it against DOT rules and will fail my upcoming DOT inspection and not legally able to drive legally. Unfortunately I have another 2018 truck with same issues and this is the most frustrated I have ever been as a ram owner sine 1998.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515137April 3, 2023
SERVICE BRAKES
My vehicle has under 18,000 miles. Driving down the road, the Service Antilock Brake System error light came on and also the Service Electronic Brake System light - they both started coming on and the bell to the light rang. It did this for the next 6 hours of driving (we were on a long trip) - I did research, and it appears to me, this is an ongoing issue with the 2018 RAM 3500 and people have been replacing parts and it does not go away. The next time I drove it, I had nothing going off. The next time I drove it, a few miles in, it started again. I took it to a RAM dealer, they had nothing on the code reader. Based on all the research I have done on line, it appears that this should be a recall item. I wanted to make you aware. We aren't what the exact fix is (without just randomly replacing parts) and we are not sure if the vehicle is safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515220April 3, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515174April 3, 2023
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated that while driving at an undisclosed speed, the transmission inadvertently shifted to neutral, and the vehicle stalled. The vehicle was turned off and restarted; however, the contact stated he had to shift into 4WD for the vehicle to operate as needed. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it remained awaiting diagnostic tests and repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515159April 3, 2023
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed and the RPM became elevated; however, the vehicle failed to accelerate. The contact stated that the cruise control and tow haul mode failed to operate as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514967April 1, 2023
POWER TRAIN
Transmission failed on road while driving and pulling up to a stop light. There were no warning lights prior to fault. RAM is currently looking for a transmission, but have said it could be several months. This is a wide spread problem with RAM 3500's with this transmission. It sounds like RAM has been trying to down play the problem and cover it up. Checking the RAM forums this if wife does with thousands of veggies waiting for me transmission. RAM continues to build new trucks, rather than divert transmissions from the factory to replace failed transmission that are in the dealer repair centers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514465March 29, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while accelerating. The dealer was made aware of the failure and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was approximately 30,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514263March 28, 2023
ENGINE
The contact owns a 2019 Ram 3500. The contact stated that while depressing the accelerator pedal, the vehicle was leaking fuel, causing the vehicle to fail to accelerate and exceed 5 MPH. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that the variable turbo actuator had failed and needed to be replaced. The vehicle had been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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