Ram 3500 Complaints

2,367 consumer complaints on file.

#11557568November 30, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While under warranty in 2020 with approximately 15000 mile the ABS light and traction control light came on my truck. I was told that a new Hydraulic control unit and ABS module were being redesigned to replace the manufacturing defect, they lied at ram mopar! This is November 2023 and still no replacement parts, This issue affects the antilock brakes and traction control and cruise control and four wheel drive functions on my 2017 ram 3500 tradesman. I just contacted the local dealership parts department who told me that replacing these defective parts with new replacement parts will not work. The manufacturer must redesign the ABS module and Hydraulic control unit with with the new estimated date of July 2024 availability. In other words never!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557674November 30, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Service electronic brake system, & service hydraulic brake system warning lights intermittently display on dash. Disables both of those safety features as well as cruise control. These are very important safety features especially when hauling a load!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557694November 30, 2023
SERVICE BRAKES
ABS warning indicator occurs intermittently. Dealer indicates fault code C0020-01 - ABS Pump Motor Control General Electrical Failure. Found active FCA STAR Online Publication 'case number [XXX] dated 4/28/2020 that indicated this failure, with instructions on troubleshooting/repair, and instructions for returning parts to FCA. [XXX] Dealer (8/28/23) had informed me that parts are on on backorder, unavailable, and could not be ordered until spring of 2024. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557738November 30, 2023
UNKNOWN OR OTHER
2018 Ram 3500 Laramie Longhorn, 64k miles, ABS/Traction lights on dash, intermittent, cancels cruise control and can't switch into 4WD. Dealer said it's a known issue and there is nothing they can do because there are no parts to order. I am a retired, disabled vet and I need help please. Thank You and God bless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557389November 29, 2023
SERVICE BRAKES
My ABS/Traction Control light has been coming on for over 2 months. There seems to be no pattern to when it happens. Someone pulled out in front of me yesterday and I barely missed them. I understand the problem part is in short supply. I tow a heavy fifth wheel camper. I need to get this fixed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557419November 29, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
ABS and traction control warning lights intermittently come on. Has been repaired twice by local dealership by replacing the two computer modules/pumps responsible for ABS system. Cruise control disengages when this happens. When this happens at highway speeds while pulling a heavy trailer in traffic it's a very dangerous situation and needs to be corrected by manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557532November 29, 2023
TIRES, TIRES:TREAD/BELT
NEXEN RADIAN HTX tires supplied on new 2019 RAM 3500 DRW. 19,920 miles, Front tires while towing 5th wheel RV began to shake a various speeds. With or without RV attached. RAM dealer indicates belts in both front tires have begun to separated. RAM Service rep stated they have seen this alot with NEXEN Tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557508November 29, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557183November 28, 2023
SERVICE BRAKES
Antilock brake and electronic brake modules are having electrical failures
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557360November 28, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER
Turn on left blinker and the high beams come on doesn’t matter if it’s daytime, night time, headlights on or off, truck running not running. Obviously you don’t want to high beam other drivers when passing on left or turning left. Opened driver door and passenger rear window shattered with 2800 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556897November 27, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, BACK OVER PREVENTION: WARNINGS
My service abs light comes on and off, which makes cruise control inoperable and rear park sensors inoperable. This also makes putting into 4x4 impossible unless I turn off the truck, switch to 4x4, and start it before the sensor kicks off. I’m worried about the abs mainly. I contacted my dealer and they said it’s a common issue but the part is almost $1k and backordordered for months. How is this not a recall or safety issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557097November 27, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
I purchased my Ram 3500 new, in 2018, at Nucar auto dealership in Tilton, New Hampshire. When I reached approximately 24,000 miles, my "Check ABS" and "Check Traction Control" lights activated on my dashboard and the message console. I was using cruise control at the time, which immediately deactivated. This could have caused an accident if I had been slower to react. The warning/failure was intermittent at first, but over the next few days became almost constant. The lights/warning would flash, the warning bell would ring, and then shut off for a minute. Over, and over, and over. I brought the truck to the dealer and they ran a diagnostic. They diagnosed the following: C0020-01 - ABS Pump Motor Control-General Electrical failure INTERNAL HCU OR ABS MODULE FAULT. WILL NEED TO REPLACE HCU AND RETEST The truck only had 24k miles on it, but since it was past the 3-year warranty period, they quoted a cost of almost $1,000 to do the repair, not counting the $155 they charged to run the diag. They also stated that the parts were on backorder, and wouldn't be available for some time. Since then, I have driven the truck as little as possible since it is a safety issue. Based on information in online forums, I know that this is a problem in thousands of 2017-2018 Ram 2500&3500 trucks. My next step is to join one of the several existing class-action lawsuits, create a new class-action suit for New Hampshire, or file an individual suit. Will Ram issue a recall for this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556830November 26, 2023
SERVICE BRAKES
Anti-lock brake system warning comes on the dash and the warning chime sounds. The warning dash lights come on and goes off 10-25 times in 1/2 hour of driving. There are no error codes stored in the computer system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556767November 25, 2023
SERVICE BRAKES
Like many others, I am experiencing the Service ABS light coming on which not only disables the ABS system but also disables the cruise control. The chiming of the warning goes off every few seconds and can be extremely distracting. With the ABS no longer working, I and my family are at risk since we use this to tow a 14,000 lb. fifth wheel. I have taken this to a Ram dealer and the diagnostic is the ABS Module / Hydraulic control unit failure. Ram has known this is an issues for several years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556782November 25, 2023
SERVICE BRAKES
I have a 2017 Ram 3500 and continue to have problems with the ABS brake system. At 17036 miles on 10-08-2020 I had an ABS failure warning light. The Ram Dealer replaced the HCU module which seemed to fix the ABS failure for a short time. At 35832 miles in November of 2023 I am once again getting a ABS warning light. The Ram Dealer now recommends replacing the ABS module and the ABS Pump. ABS failure should not be happening repeatedly on a low mileage vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556390November 22, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
My 2018 Dodge Ram with 7175 miles on it has a continuous service anti lock brake and service electric brake light go on and off.Cruise control inoperable as it shuts off when the warning lights go on and off.Dealer did a $160.00 diagnostic on the system that I had to pay for only to tell me the hydraulic control unit needs to be replaced at a total cost of $825.00 that I am responsible for.Additionally,the part is “controlled” by the manufacturer and they are allotted one unit per week.No time frame when the vehicle will be repaired.This is a safety issue especially when the constant “chime “ goes off which is very distracting.I haul a camping trailer with this Ram 3500 duelly four door diesel four wheel drive and the braking is questionable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556435November 22, 2023
SERVICE BRAKES
The Hydraulic Control Unit has failed intermittantly. Complained to the dealer while it was under warranty and received 'cannot duplicate.' Dealer wants $1,000 to fix. This is a well-documented failing component.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556176November 21, 2023
UNKNOWN OR OTHER
Backing up 11/20/23 in our driveway, the tailgate fell down, shut it and it occurred 2 more times before it could be re-parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556195November 21, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the electronic braking system warning light illuminated and chimed, causing the cruise control to become inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556213November 21, 2023
WHEELS, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving approximately 30 MPH, the ABS warning light and the traction control warning light illuminated. Additionally, the message "ABS Disabled" was displayed. The contact stated that the failure recurred while driving. The vehicle was taken to an independent mechanic who retrieved DTC: C0020-01; and the mechanic determined that the ABS hydraulic pump needed to be replaced. The vehicle was not repaired. The local dealer and several unknown dealers were contacted and advised the contact that they could not accommodate the vehicle due to the size, and that the vehicle could not be serviced because it was not purchased at their location. Additionally, the contact had received notification of NHTSA Campaign Number: 21V398000 (Wheels); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure because the manufacturer customer care line was inoperable. The failure mileage was approximately 12,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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