Ram 3500 Complaints

2,367 consumer complaints on file.

#11560423December 16, 2023
SUSPENSION, STEERING
Abs lights keep going off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560424December 16, 2023
SERVICE BRAKES
ABS light comes on needs a hydraulic control module which has been on back order for over a year. These trucks will lock up the brakes and lose traction without this part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560324December 15, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559905December 13, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact received notifications of NHTSA Campaign Numbers: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559868December 13, 2023
ELECTRICAL SYSTEM
I've had a recall on this truck for years? No parts or fix available. Why?! This needs to be fixed. Who do I cpmlain to?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559838December 13, 2023
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I purchased a FACTORY Trailer Tire Pressure Monitoring System for my fifth wheel. Factory TTMS system allows up to 5-6 different trailers per vehicle. TTMS allows owner to enter minimum PSI per trailer. The RAM factory system does not work as advertised. I paired wheel sensors to TTMS in vehicle and set minimum PSI to 100. When I shut vehicle off the preset reverts back to factory 50 PSI. Also TTMS recognizes 3 wheel sensors 50% of the time. The other 50% dashboard shows red lines instead of trailer tire pressure. I brought vehicle to dealership after creating a case file with Ram care #87574156. Case file was created due to numerous complaints of Ram HD forum 2019-2022 model years. Ram care notified dealer that no repair authorized without trailer being present. My Ram dealer parking lot is barely large enough for my Ram 3500. I notified Ram care and dealer that the issue was with vehicle software and not trailer sensors. After weeks of inaction from Ram care I was notified that the dealer must remove aftermarket trailer tire pressure monitoring system at my expense (6 hours labor) and only then could they repair system. I attempted to explain that I paid $500 for the FACTORY system but Nikkita from Ram care would not listen. Ram care has my VIN they easily check my vehicle options but their priority was to close case file and hope I would go away quietly. Ran care repeatedly closed my file claiming they couldnt contact me. All but three of my calls went to voicemail. I called Ram care and left messages on the following dates: 10/31/23 1703 hours, 11/3/23 1427 hours, 11/7 1510 hours, 11/24/23 1115 hours, 11/27/23 1255 hours, 11/29/23 0803, 0839 and 1540 hours, 12/4/23 1232 and 1242 hours. A follow up email was sent on 12/4/23 at 1110 hours stating Ram care was closing my case due to unsuccessful attempts to reach me. At 1258 hours on the same date I received an email stating the dealer must remove my aftermarket TTMS (emails attached)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559797December 12, 2023
SERVICE BRAKES
Service ABS brake system and Service Electronc braking system warnings constantly come on and affects braking system and cruise control. Dealers have no answers, Dodge has no answers. As a commercial vehicle driver if my abs doesn’t work properly then I’m shut down, but dodge can get away with this in a regular vehicle. This is a very very common problem with 2018 dodge 3500’s and any help to get this fixed would be greatly appreciated, because they have no fix to the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559260December 9, 2023
SERVICE BRAKES
ABS and Traction Control lights turn on and off while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559100December 8, 2023
ELECTRICAL SYSTEM
Check engine light turned on in my 2020 dodge ram 3500, I took the truck back to the dealership. According to them the Grid Heater Relay needs to be replaced & the truck could have caught on fire if we would have kept driving like that. I have done some research and saw that there has been a recall on that same part for the 2021-2023. Could it be possible the 2020 were defective also, this is a major safety concern and should be looked into. I also don’t believe the customer should be responsible for paying for this issue to be fixed when it was my family’s safety that was jeopardized.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558878December 7, 2023
SERVICE BRAKES
I have an active issue with the hydraulic system that presents by the ABS and Traction Control lights toggling on and off repeatedly. I pulled the ABS codes as did an independent repair shop and got code C0020-01 ABS Pump Motor Control - General Electrical Failure. There appears to be a service bulletin regarding this issue. It has not been repaired/replaced at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558892December 7, 2023
SERVICE BRAKES
I have a 2018 Ram 3500 with the Cummins 6.7 diesel engine. My ABS traction control lights constantly kick on and off. This is unknown problem as the ABS module needs to be replaced. Ram knows about the issue as thousands of trucks are affected, there is no recall. There are no parts available according to my dealer. When the lights kick on, I have no antilock brakes, no traction control and four-wheel-drive will not work. I live in the northeast, so not only is this dangerous on wet roads, but my truck is useless in the snow, as four-wheel-drive will not work. A recall is needed to force ram to produce these parts and fix the trucks at their cost
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558723December 6, 2023
SERVICE BRAKES
ABS/Traction control lights and failures of the HCU and/or ABS control module. Warning lights constantly going off at about 25k miles, fixed under warranty. I think they replaced the HCU and control module in about 2020-21, but not sure. The lights continually flash again (starting at about 50K miles) and I'm assuming another HCU failure, but it's out of warranty and was told by dealer a year ago that it would be a expensive fix at my expense, and that they would have the truck for a while and may not be able to get parts. I was told that after getting it fixed, they could see if it would be eligible for any coverage, but their work was only guaranteed for 10k miles. I've researched it and discovered the original part was replaced by another part number, although the new part seems to fail as often, and it's usually the HCU and/or electric motor on HCU. I tried reporting this before, but got no confirmation or follow up from manufacturer of NHTSA, so I'm not sure it went thru. Truck currently has about 63k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558743December 6, 2023
ELECTRICAL SYSTEM, ENGINE
On 12/4/23, at 6:37 am PST, we initiated remote start via the key fob. At 6:40 am pst, a flash and fire erupted from under the hood of the truck. We immediately worked to control the fire using extinguishers and garden hoses until the fire department arrived a few minutes later. They worked to put the fire out that engulfed the engine compartment and then worked to get the hood open to finish putting the fire out. The fire didn’t fully go out until the battery cables were cut.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11558868December 6, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ABS control module has been back order since June 2023. Abs light flashes and bing on regular bases. Cruise will not work when the ABS light is on. I’ve been on a wait list since June 2023, truck is very annoying trying to drive with constant binging. Towing my 5th wheel is very concerning with on going ABS module problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558513December 5, 2023
SERVICE BRAKES
ABS BRAKE CODE C0020-01 HCU ELEC FAILURE ABS LITE TRACTION CONTROL LITE COMES ON GOES OFF MOST TIMES ON CONFIRMED AT LOCAL REPAIR SHOP PARTS ON NATIONAL B/O
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558516December 5, 2023
SERVICE BRAKES
ABS failure occurs at multiple speeds and times. This occurs during normal driving conditions as well as while towing. Have reported to local dealership as well as brought in for service. Informed ABS and Pump unit needs to be replaced. Has been over 1 year and still waiting on RAM to fix. This is a safety hazard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558565December 5, 2023
ENGINE, STRUCTURE:BODY, SERVICE BRAKES
As I was driving the vehicle caught fire and I lost brakes. The vehicle had to be put into a retention pond to stop it.
Crash:
Yes
Fire:
Yes
Injuries:
2
Deaths:
0
#11558613December 5, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES
Random occurrences of an audible bell along with error messages stating, "Service Electronic Braking System" and "Service Antilock Brake System" flash momentarily on the dash. They may also stay on for prolonged periods of time. Cruise control is inoperable when the error messages flash, or stay on. The ABS trouble indicator light is also on during these events. The abrupt cancellation of cruise control in traffic is dangerous, especially when towing a trailer. The problem started (for me) just after purchasing the vehicle, used, with 27,428 miles on March 9, 2023. I suspect the pervious owner traded this vehicle on another vehicle because of this problem. I tried to get out of the purchase of this truck because of this problem. Dealer would not allow that without much expense on my end. So, I'm stuck with the problem. It has the potential to be very dangerous. Luckily, I had purchased an extended warranty but the dealer said I needed to wait a month or so before I took the vehicle to a Ram service center so the warranty would be fully established. I purchased the vehicle for pulling purposes and I do that regularly. In the similar cases I have read about, the owners say that the dealers are not helpful and the vehicle has to be kept for long periods of time for evaluation. I have not had time to get it properly diagnosed yet but the problem is exactly like the many others cases I have read about.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558275December 4, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
The Hydraulic Control Unit Chrysler part number 68143491AA failed and was replaced on my vehicle. I had the vehicle back to the dealer numerous times before they replaced this item. 14000 miles later the same problems are happening again. This causes the Anti-lock braking system and Traction control system to no longer function limiting function under wet or slippery conditions. This puts the driver and others at risk. The vehicle/component has not been inspected by the manufacturer, police, insurance representatives or others. The warning lamps and messages will flicker on and off repeatedly and randomly while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558189December 3, 2023
SERVICE BRAKES
ABS system failure. Also disabling 4x4 wd during winter driving over a snowy pass; no abs, no traction control, no 4wd, no warning. I spun out several times and nearly crashed on my way home. Come to find out thousands of truck owners of this model are experiencing the same problem. This is a threat to public safety. Please address immediately
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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