Ram 3500 Complaints

2,367 consumer complaints on file.

#11588657May 14, 2024
ENGINE
There exist a defect which is common through multiple years with RAM that have the Cummins 6.7L diesel engine. The problem is the heater bolt in intake system. When this fails it falls into intake and proceeds into piston which requires engine rebuild. Unfortunately the same part is put back in causing repeat. Solution Banks Monster Ram Intake system. Many, many owners over years have experienced loss of vehicle in both new and older models. Engine lock up can cause loss of steering and worse on highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588599May 14, 2024
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
My truck experienced the K1 snap ring failure at 3,600 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588582May 13, 2024
UNKNOWN OR OTHER
On [XXX] while I was driving in Reno Nevada with the truck without warning smoke started to come out of the hood, fluid was coming out from under truck, fire department came made sure fire was extinguished, vehicle towed to Dolan Dodge Ram Fiat in Reno Nevada. It was determined that the fire was caused but the recall issues, case was opened with Ram and as of today 5/13/2024 Ram has not repaired the truck and the dealership has told me that the Manufacturer has yet to respond or communicate with them. This coming July it will be one year since the incident, I have loss income, and I have continued to make payments to the bank on the truck, I contacted Ram directly where they had to open a new can but no resolution given. Per the dealer they tell me that they have the parts but they can't fix until the manufacturer tells them to fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11587819May 9, 2024
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
This vehicle left me stranded due to Aisen transmission failure with only 2000 miles on the vehicle. Has been at dealer for 3 months awaiting rebuild due to faulty clip. Why is nothing being done? Why am I not getting a new transmission? or better yet forced buy back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587522May 7, 2024
SERVICE BRAKES
the following messages appear randomly and frequently resulting in a dash lamp/ chime and loss of cruise control electronic braking system fault. HCU electronic error (stored code) many reports of the same problem I've read about.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587141May 6, 2024
ENGINE
The contact owns a 2019 Ram 3500. The contact stated that he observed a check coolant level warning message on the display screen. Additionally, when coolant was added to the vehicle, the contact became aware that the check coolant warning light was illuminated after driving five miles. The vehicle was steered to the side of the road and the contact became aware that the coolant reservoir was empty. The vehicle was taken to a dealer where it was diagnosed that the EGR and head gasket needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken to a dealer again where it was diagnosed that EGR fluid was needed. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587171May 6, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
The hydraulic control unit (HCU) and the anti-lock braking system (ABS) module on our truck has been triggering the warning light and bell notification for almost a year & we have yet to be able to get this repaired as the part is supposedly back-ordered (for a year?!?!?) We pull a fifth wheel with this vehicle and any sort of braking component issue is a recipe for a potentially disastrous incident on the road. We try not to drive the vehicle, but sometimes that isn't always feasible or practical. We are at a loss at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587298May 6, 2024
SERVICE BRAKES
My truck has 22,780 miles on it. This truck is currently in the shop having the Fifth ABS Module, ABS Control and ABS Hydraulic unit. The First time that this occurred was on 11/26/2018, 6,199 miles. I had owned the truck 16 months at this time. The Second time was on 7/6/2020, 11,982 miles (They called it an Axel Actuator this time, but it was the same error message on the dash panel as before). The Third time was on 12/14/2020, 14,930 miles. The dealer waved the deductible charges, this time, since the truck was just out of the regular warranty and this was an ongoing problem. The Fourth time was on 1/19/2024, 21,348 miles. Again, having to use extended warranty and pay the deductible. It's currently in the shop being repaired for the Fifth time for the same problem, 5/6/2024, 22,780 miles, Not even 4 months and less than 1,500 miles since the previous repair. The Dealer also said that the Brake Pedal sensor is bad this time in addition to all of the ABS parts. Once again, having to use extended warranty and pay the deductible. If I count the original ABS Equipment, this will make the Sixth ABS Equipment that has been on my truck. This is a MAJOR Safety issue due to the fact that I pull a 15,000 lb. fifth wheel RV and often times I have to come down mountains after it has failed. The Dealer has said that this an ongoing problem with the Ram 3500 & 2500 trucks. I have never had any vehicle in my entire life that has had an ABS problem, let alone this many times. Something needs to be done to correct this problem BEFORE someone is KILLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587070May 5, 2024
ELECTRICAL SYSTEM
Truck wiring harness is rubbing against the front driver's side body mount, this is a known issue on these trucks, and causes the wiring harness to start rubbing, causing electrical failures, and may cause accidents. Others have stated this occurred to their truck before it reached 50,000 miles. I just checked my 7,000 mile, and found the wiring harness was rubbing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586733May 3, 2024
ENGINE
I WAS PULLING MY 5TH WHEEL TRAILER DOWN THE INTERSTATE, AND MY ENGINE FAN CAME ON "HI". THE SUCTION FROM THE FAN CAUSED THE RUBBER FAN SHROUD TO BECOME SUCKED INTO MY FAN AND IT CUT IT INTO LARGE PIECES. THOSE PIECES WERE THEN VIOLENTLY THROWN INTO THE RADIATOR AND PUNCTURED IT RESULTING IN LOSS OF ALL ENGINE COOLANT. THIS IS A KNOWN AND DOCUMENTED MANUFACTURER DEFECT RANGING FROM 2014 TO 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586488May 2, 2024
SERVICE BRAKES
02/11/2021 - ABS module unit replaced under warranty 06/2023 - Intermittent dash warning lights and chiming alert occurring. Dodge dealership states it needs a new ABS module, however the part is "backordered" and not available. Truck is out of warranty. 09/2023 - Dodge dealership informed me that part cannot be ordered until January 2024 01/2024 - Dodge dealership states that part is still backordered and none are available. 05/02/2024 - Part is still unavailable. Warning lights and chiming has been occurring for a year and there is no other way to fix the problem. Why are so many of these vehicles experiencing the same problems with owners unable to replace the faulty part?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586673May 2, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
At 9,040 miles, display reads “Service Antilock Brake System” along with warning lights for abs and traction control and a loud dinging. It goes off, then back on multiple times until serviced when the dealership replaced the faulty HCU Sept. 2020 under warranty. Diagnostic code C0020-01 ABS pump motor general electrical failure 2023 the problem comes back but nothing done. 2024 after much research, found the newer replacement HCU had just been revised in April with a new part number. At 25,837 miles back to the dealership for another replacement, this time paying out of pocket, over $300 for part and over $600 for labor. It’s only been a short time but so far, no warning about a faulty abs. I do have the old part if inspection is necessary. There is an FCA service bulletin out #S2005000004; NHTSA #10181550 It says if the HCU doesn’t fix the problem, replace the ECU, but that is not available and no ETA. Lucky to get the HCU because that is a very limited part. This is a safety issue because not only does the ABS and traction control go out but you also lose cruise control and 4wd while driving. There should be a recall with all the complaints. Not sure what good a recall would do if parts aren’t available anyway. Telling someone who just spent a fortune on buying this truck not to drive it because of this, is not an option.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586654May 2, 2024
SEAT BELTS
Discovered that the passenger side seat belt warning chime does not operate when someone is sitting in the passenger side front seat. I contacted the manufacturer just now who told me no one will be in contact with me, they just take the information. I asked the value of their customer care and they responded I don’t know. A case number was assigned but again, I was informed no one will make contact. I would think this is a safety law violation especially since we live in California. I need help here please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586349May 1, 2024
POWER TRAIN
Transmission went out. Lost 1-4th gear. It was the K1 snap ring in the transmission. Lost power going up a mountain in a National Park exhaust brake either to slow vehicle. Check engine light came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585891April 29, 2024
PARKING BRAKE
The contact owns a 2023 Ram 3500. The contact stated that while driving at unknown speeds, the parking brake engaged without driver input. The parking brake warning light was illuminated. The contact was unable to disengage the parking brake. The contact was aided by another driver. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585638April 27, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
Electronic Braking System failure. ABS lights come on the dash, chimes constantly and disengages the cruise control. The vehicle looses ability to use ABS. Ability to control vehicle safely when ABS disengages is a critical failure. I'm told by the dealer that NO parts available from the manufacture to cure this issue. This is an unacceptable answer to a known issue for years. Many RAM owners have complained about this on RAM related forums and on YouTube. I am adding my vehicle to list of vehicles impacted by this catastrophic failure to create a safe vehicle to drive. Why has the NHTSA not fined RAM and forced a recall? How many people have to die from ABS braking failure to qualify for a recall? I don't want to be the last death before something is done to make my truck safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585348April 26, 2024
SERVICE BRAKES
The truck is getting constant ABS failure messages, such as (1) “Service electronic braking system”, and (2) “Service antilock brake system “. When either of these rear their ugly heads, there is multiple loud dinging sounds (which startles the driver), and the cruise control gets turned off. Why hasn’t there been a safety recall?!?! If you guys can’t see that a failed braking system is NOT a safety issue, then our country is way worse than I already thought it was!!!! BRAKES ARE A SAFETY ISSUE!!!! Not only are they a safety issue, but thousands and thousands of 2017 & 2018 RAM 2500 and RAM 3500 owners are having these exact issues in the United States!! WHY ISN’T THERE A RECALL ON THIS ISSUE?!?! Are you just going to wait, until you have multiple DEATHS, before you do something to PROTECT owners?!?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585369April 26, 2024
ENGINE
Catastrophic lifter failure. Was able to safely deliver vehicle to dealership service department. If not handled properly, engine failure could occur while driving and hurt/kill someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585155April 25, 2024
SERVICE BRAKES
ABS FAILURE / DEALER SAYS WAITING ON PARTS/ WAITING FOR OVER ONE YEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585157April 25, 2024
SERVICE BRAKES
ABS FAILURE / DEALER WAITING ON PART FOR OVER ONE YEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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