Ram 3500 Complaints

2,367 consumer complaints on file.

#11650075March 24, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649932March 22, 2025
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Lights flash, air bag flashes, seat belt flashes, vehicle startles to start, the electrical system is completely torn apart, the diesel fuel system is not functioning and running properly due to a missing filter, the transmission is a stalling when accelerating, vehicle barely stops, incomplete inspection was not performed, the commercial insurance on the vehicle is expired, registration expired, poses a huge risk to all motorists on the road, vehicle travels all over the United States from Indiana, to Kentucky, to Minnesota, Illinois, Michigan, where it was manufactured [XXX] with FCA US LLC as an incomplete vehicle, from Mexico. Not safe on the road at all, no clue if the vehicle actually has air bags, etc. In the open cab, there are two- cylinder tanks, one with a label showing Linde Gas and Equipment (UN1001) located within/on the back of a truck/vehicle seeming to be improperly stored and the smaller cylinder tank (UN1001) is not vertical and angled, held on by a fabric strap, side by side with the other cylinder tank, with welding, electrical, and other equipment around them. Used to long distance travel from Indiana to Kentucky without proper registration, expired tags, and constantly causing problems with all electrical components, brakes, ABS system, 4x4 not running right, deft tank always empty, bc of the modifications done to it, no stack to release exhaust, vehicle lags, it’s completely just an incomplete and a hazard to every single person on the road. At any time the vehicle will and can shut off and there’s nothing anyone can do to stop it. Let alone the air bag issues. It’s a huge huge safety issue. Please listen and read this. I care about others on the road. Being a victim of a head on collision, I take safety very seriously. Vehicle backed into a Chrysler town and country & caused major damage to the van, bc the break slipped on the dodge ram 3500. No air bags deployed. I’m not the owner I personally know the driver. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11649810March 21, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 3500. The contact stated that while driving 60 MPH, the ABS and traction control warning lights illuminated, and the Service ABS message was displayed on the instrument panel. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed and determined that the traction control unit and the ABS needed to be replaced. The vehicle was not repaired. The contact stated that the dealer was contacted several times and was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the contact was informed that there was an issue with the vehicle that the manufacturer was working to resolve. The contact stated the failure was a recurrent failure for the past five years. The contact had previously filed a complaint for the failure. The failure mileage was 24,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649373March 20, 2025
SEAT BELTS
The rear driver’s side and rear center seat belts no longer latch. When sliding the belt into the recepticle it fails to “click” or connect. The belt pulls right back out. It does not work at all, it is reproducible every time. The dealer will charge a lot of money to say that they ran diagnostics to tell me what is obvious, so I have not brought it in yet. This is a serious safety risk since the law requires passengers to wear seat belts for safety reasons and this basic safety equipment fails. The vehicle is less than 4 years old and the rear belts have not been used all the time as there were not always passengers. Also, there is no damage to them. I would like it fixed asap and believe the equipment is faulty since two of the three rear belts have failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649162March 19, 2025
SERVICE BRAKES
Trailer brake controler will report not connected when it is connected correctly. Systemm was tested and everything on the trailer is working properly. system was working corretly and suddenly stopped when on the interstate. Have had multiple shops look at the issue and no one can locate the issue. The radio/infotanment system will also disconnect radomly. Both act like a wire is lose. disconnect then reconnect and disconnect and reconnect, over and over. The radio disconnecting from the phone is an issue however not a safety concern like the trailer brake issue is. When I am pulling a 16,000 pound camper and the trailer brake stops that means I no longer have traler brakes and that can be an issue when stopping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649054March 18, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, WHEELS
On March 3rd, This dealership replaced the stop sale safety recall on our Commercial vehicle (C4B) with a part that was not created for our truck. This resulted in hydraulic brake fluid spewing out of the HCU all over significant areas under the hood, including the ABS Module and wiring. Upon realizing the HCU was spewing hydraulic brake fluid, we brought the truck back on March 7th, and again, the dealership replaced the HCU with the incorrect part (but assuring us it was the actual part for this specific recall) and Sam (service advisor) told us they would also be replacing the ABS Module and the wiring associated, as the ABS module had also been recently replaced and was still covered under warranty. When we received the car back, Sam (service advisor) explained that they would like the truck back at a later date to replace the wiring - that they have already replaced the ABS module so we will still see the ABS light, but only because the wiring needs to be redone. We picked up our truck on Friday March 8th, and when my fiancé began his route on [XXX] with his trailer attached, he made it about 20 miles before his truck completely shut down mid-drive while on a busy road- forcing him to have to coast over a 4 lane roadway and into a ditch avoiding collision of oncoming traffic with his trailer and equipment attached. We discovered that the mechanics had fraudulently replaced our HCU with another trucks HCU and had to force the recall through Mopar's reimbursement process, as it was rejected multiple times because the remedy is not currently available therefore unable to be completed. I have attached the full story in a PDF document for further information. Phone: [XXX] Email: [XXX] contact me for any information you may need in addition to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648865March 17, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647720March 11, 2025
STEERING
The contact owns a 2022 Ram 3500. The contact stated that while driving on a main street at 10 MPH and attempting to make a turn, the vehicle experienced a loss of steering. The contact stated that the steering linkage had disconnected. The contact stated there was a clunking sound underneath the vehicle. There was no warning light illuminated. Upon inspection, the contact noticed that a bolt securing the steering rod to the steering linkage had detached. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the steering linkage had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647288March 10, 2025
SERVICE BRAKES
ABS is not working and no part is available. Towing an RV without trailer brakes is dangerous. The ABS malfunctions at random and we never know when this will happen. ABS control deactivates traction control, as well as trailer breaks, and effects transmission functions as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647394March 10, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647416March 10, 2025
SERVICE BRAKES
The ABS system has deactivated along with traction control and all the lights are on the dash with a message that says service electronic brakes system. Stellantis claims that I am not included in the recall even though my model year and model match others being recalled and the part needed to complete the repair is the one that is being redesigned because the original one is faulty. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647242March 9, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL, SUSPENSION
Break controller/traction control/cruise control all are not working an being a RV owner WE tow a 2014 Redwood 42 foot 5th wheel, 16000 max weight (our scaled is 14640 pounds). We do not feel that it is safe to tow our RV with the recall that affects towing. This is the 3rd recall/repair on this truck. Please advise us on the towing recommendation/safety on using our truck to tow our RV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646839March 6, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while at a complete stop at a stop sign, the front brakes seized. The ABS warning light was illuminated, and a message to service the ABS was displayed. The contact noticed smoke coming from the front end of the vehicle and pulled into the parking lot of Les Schwab Tire Center, where the vehicle was test-driven, and the contact was informed that the front brakes had seized and were overheating. The mechanic determined that the front rotors, calipers, and brake lines needed to be replaced due to the excessive heat damage. The vehicle was repaired; however, the failure recurred while driving. The local dealer was contacted and informed the contact that the failure was related to the recall. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and the contact sent the repair bills, but no assistance was provided. The failure mileage was approximately 27,200. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645919March 3, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 3500. The contact stated that while driving at various speeds, the ABS warning light was flashing on the instrument panel. The vehicle was taken to a local dealer where the vehicle was diagnosed with a defective brake hydraulic control unit. The contact paid out of pocket for the repair of the vehicle. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact submitted paperwork for a reimbursement to the manufacturer and was provided multiple case numbers for the claim. The vehicle was repaired. The failure mileage was approximately 17,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645822March 2, 2025
SERVICE BRAKES
I own a 2017 ram 3500 that has had ABS brake problem, been trying to fix for years they have no parts available. I don't understand how other people or getting trucks fixed but we seem to get put aside. I actually had two trucks with same problem had to trade the 2018 in with value loss for check engine light with ABS. I was give a case number but no dealers have contacted for repairs. Case 92030267.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645725March 1, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
FAILURE OF ANTI-LOCK BRAKE SYSTEM MODULE (ABM). FAILURE OF ANTI-LOCK BRAKE SYSTEM HYDRAULIC CONTROL UNIT (HCU). BOTH HAVE FAILED AND HAVE BEEN REPLACED *TWICE* AT DEALERSHIP IN UNDER 40,000 MILES. WARNING LIGHT AND AUDIBLE WARNING INDICATED PROBLEM. BRAKE RESPONSE DANGEROUSLY INADEQUATE. THIS PROBLEM IS UNDER NHTSA 24V-896 / FCA C4B. HOWEVER THIS VIN APPARENTLY EXCLUDED AND/OR NOT RECOGNIZED AS INCLUDED IN RECALL BY FCA/NHTSA. THIS IS IN ERROR AND MUST BE REMEDIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645431February 27, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Driving on highway 02/24/2025 approximately 07:15 pm EST at 65 mph, vehicle began Diesel DPF automatic regeneration cycle. Strong smell of "burning trash" and fuel vapor entered cabin with windows up. this happens frequently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645009February 26, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed on an icy road surface, the contact almost lost control of the vehicle because the traction control was inoperable. Several unknown warning lights were illuminated. The contact pulled over to the side of the road. The contact was able to continue driving at 10 MPH. The vehicle was taken to the dealer, where it was diagnosed and determined that the HCU unit and the ABS control module needed to be replaced. The vehicle was not repaired due to the cost. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 31,270. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645067February 26, 2025
ENGINE
P2609 check engine code for a component in the diesel fuel intake chamber. The relay failed, melted a bolt and attached nut that fell into the intake manifold. The part then traveled into piston cylinder destroying the valves and the engine. The truck then is powerless on the roadway. This is a known issue for all Ram diesel’s manufactured 2007-2024. This should be a major recall and Ram has done nothing for vehicles out of warranty. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644678February 24, 2025
VISIBILITY/WIPER
I was driving in dense traffic at 55mph. The rear window suddenly, and without warning, exploded. Glass shards peppered my wife’s and my back neck. The window is protected by a headache rack (see pictures). My thought is the glass is improperly made, in that it should not explode; or improperly factory installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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