Ram 3500 Service Bulletins

1,224 manufacturer communications on file.

• May 21, 2024•Document ID: 11000824

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  9100338REV1

  Date Added:

  June 4, 2024

  Manufacturer:

  JEEP

  Summary

  "GENERATOR Engine Prior to alternator/generator removal: 1. Inspect & check all electrical connections to the alternator a. 2-way connector containing field control circuit & alternator sense voltage circuit. b. Unplug & plug-in the 2-way connector for field & sense circuit. Verify the connection is tight & check for any bent pins in alternator connector or damage to female terminals in connector. c. Check Alternator B+ Stud connection to be sure nut is securing positive cable terminal properly (i.e. nut is clamping terminal & connection is tight). d. Check fuse between the alternator B+ stud & PDC terminal to make sure it is not blown. e. Be sure to follow service manual sections on ALTERNATOR CONTROL CIRCUIT DIAGNOSTIC & ALTERNATOR SENSE CIRCUIT DIAGNOSTIC looking for any opens & shorts (to ground or battery voltage). 2. Check/verify all grounds in the charging system circuit a. Check tightness of mounting bolts securing alternator to engine block. Alternator is a case ground component. b. Check main ground from engine to chassis; connection must be tight. c. Check battery ground cable connections are tight. d. Potentially, loosen alternator mounting bolts, without removing alternator, and re-tighten to torque specifications in service manual. e. After all steps above are complete, re-start engine & check charging system operation. 3. Verify that the Smart Charging System is not the reason for alternator low voltage & current output (Amps). a. Alternator charging can be suspended during engine idle operation because of the Smart Charge strategy. b. Refer to service manual section ""System Operation - Smart Charging System"". c. Refer to Star Case S2008000031 Rev A for low charging voltage & Smart Charge Mode Voltage Range diagram & mode descriptions. d. The alternator has no internal regulator; thus, has no smart circuitry. All alternator control signals come from ECM. 4. If alternator is faulty, remove alternator & mounting bolts. Return alternator with bolts for analysis at QEC."

  Associated Products (40)

  2024 Jeep Compass2024 Jeep Gladiator2024 Jeep Wrangler2024 Ram 15002024 Ram 25002024 Ram 35002024 Ram 45002023 Chrysler 3002023 Dodge Challenger2023 Dodge Charger2023 Jeep Compass2023 Jeep Gladiator2023 Jeep Wrangler2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002022 Chrysler 3002022 Dodge Challenger2022 Dodge Charger+ 20 more
  Associated Documents

  • DownloadMC-11000824-0001.pdf↗
• May 16, 2024•Document ID: 11000992

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  S1908000050 REV.A

  Date Added:

  June 5, 2024

  Manufacturer:

  JEEP

  Summary

  Checking Radio Software Level On A VP2 Radio

  Associated Products (32)

  2024 Dodge Durango2024 Ram 15002024 Ram 25002024 Ram 35002024 Ram 45002023 Dodge Challenger2023 Dodge Charger2023 Dodge Durango2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002022 Dodge Challenger2022 Dodge Charger2022 Dodge Durango2022 Jeep Grand Cherokee2022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 4500+ 12 more
  Associated Documents

  • DownloadMC-11000992-0001.pdf↗
• May 9, 2024•Document ID: 11000174

  Other
  STRUCTURE:BODY

  Mfr Comm. #:

  98105

  Date Added:

  May 16, 2024

  Manufacturer:

  RAM

  Summary

  DAMPER - STRUT

  Associated Products (9)

  2025 Ram 25002024 Ram 25002024 Ram 35002023 Ram 25002023 Ram 35002022 Ram 25002022 Ram 35002021 Ram 25002021 Ram 3500
  Associated Documents

  • DownloadMC-11000174-0001.pdf↗
• May 7, 2024•Document ID: 11000170

  Other
  STEERING

  Mfr Comm. #:

  97960

  Date Added:

  May 16, 2024

  Manufacturer:

  RAM

  Summary

  MODULE - STEERING CONTROL

  Associated Products (8)

  2024 Ram 15002024 Ram 25002024 Ram 35002024 Ram 45002023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 4500
  Associated Documents

  • DownloadMC-11000170-0001.pdf↗
• May 3, 2024•Document ID: 11000866

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  S2408000015 REV.B

  Date Added:

  June 4, 2024

  Manufacturer:

  RAM

  Summary

  Remote Keyless Entry (RKE) Button Functions Does Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed

  Associated Products (37)

  2024 Jeep Compass2024 Jeep Gladiator2024 Jeep Grand Cherokee2024 Jeep Grand Wagoneer2024 Jeep Wagoneer2024 Jeep Wrangler2024 Ram 15002024 Ram 25002024 Ram 35002024 Ram 45002023 Dodge Durango2023 Jeep Compass2023 Jeep Gladiator2023 Jeep Grand Cherokee2023 Jeep Grand Wagoneer2023 Jeep Wagoneer2023 Jeep Wrangler2023 Ram 15002023 Ram 25002023 Ram 3500+ 17 more
  Associated Documents

  • DownloadMC-11000866-0001.pdf↗
• May 3, 2024•Document ID: 11000856

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  S238A000026 REV.A

  Date Added:

  June 4, 2024

  Manufacturer:

  RAM

  Summary

  "Intermittent Black Screen With Or Without Audio, Radio Resets Or Radio Locks Up At Times"

  Associated Products (20)

  2024 Chrysler Pacifica2023 Chrysler Pacifica2023 Chrysler Voyager2023 Dodge Durango2023 Jeep Compass2023 Jeep Grand Wagoneer2023 Jeep Wagoneer2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002022 Chrysler Voyager2022 Dodge Durango2022 Jeep Compass2022 Jeep Grand Wagoneer2022 Jeep Wagoneer2022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 4500
  Associated Documents

  • DownloadMC-11000856-0001.pdf↗
• January 30, 2024•Document ID: 10251876

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  0802924

  Date Added:

  March 18, 2024

  Manufacturer:

  RAM

  Summary

  Radio Over The Air Update from LR34.51 to LR35.41 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from LR34.51 to LR35.41. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.

  Associated Products (5)

  2021 Ram 15002021 Ram 25002021 Ram 35002021 Ram 45002021 Ram 5500
  Associated Documents

  • DownloadMC-10251876-0001.pdf↗
• January 30, 2024•Document ID: 10251875

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  0802824

  Date Added:

  March 18, 2024

  Manufacturer:

  JEEP

  Summary

  Radio Over The Air Update from QR39.82F to QR40.12 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.82F to QR40.12. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.

  Associated Products (30)

  2023 Chrysler 3002023 Dodge Challenger2023 Dodge Charger2023 Jeep Cherokee2023 Jeep Gladiator2023 Jeep Renegade2023 Jeep Wrangler2023 Ram 15002022 Chrysler 3002022 Dodge Challenger2022 Dodge Charger2022 Jeep Cherokee2022 Jeep Gladiator2022 Jeep Renegade2022 Jeep Wrangler2022 Ram 15002021 Chrysler 3002021 Dodge Challenger2021 Dodge Charger2021 Jeep Cherokee+ 10 more
  Associated Documents

  • DownloadMC-10251875-0001.pdf↗
• January 30, 2024•Document ID: 10251770

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:INFOTAINMENT

  Mfr Comm. #:

  9100301

  Date Added:

  March 18, 2024

  Manufacturer:

  RAM

  Summary

  UCONNECT 5 W 8.4" DISPLAY Prior to replacing the radio, please check for any related recalls, TSBs, or any STAR Online publications. Please verify the radio is at the latest available software level. If active DTCs are set, perform the appropriate diagnostic procedure in service information. If the condition is intermittent, refer to Section 29 Non-DTC Based Diagnostics and perform the diagnostic procedure related to the customer's complaint. If concern is still present or the customer has returned to the dealer multiple times for the same complaint, contact engineering FCA Redacted Content. If no answer or call back within 15 minutes, continue with regular diagnosis.

  Associated Products (8)

  2024 Ram 15002024 Ram 25002024 Ram 35002023 Ram 15002023 Ram 25002023 Ram 35002022 Ram 15002022 Ram 3500
  Associated Documents

  • DownloadMC-10251770-0001.pdf↗
• January 29, 2024•Document ID: 10251798

  Service Bulletin/Repair Instructions
  WHEELS

  Mfr Comm. #:

  S2205000002

  Date Added:

  March 18, 2024

  Manufacturer:

  RAM

  Summary

  C003A-2F Right Rear Wheel Speed Sensor, C0037-2F Left Rear Wheel Speed Sensor Diagnostic Trouble Codes (DTCs) Set While Driving With Payload Or Trailer Towing.

  Associated Products (3)

  2023 Ram 35002022 Ram 35002021 Ram 3500
  Associated Documents

  • DownloadMC-10251798-0001.pdf↗
• January 25, 2024•Document ID: 10251870

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  0802624

  Date Added:

  March 18, 2024

  Manufacturer:

  DODGE

  Summary

  Radio Over The Air Update from QR39.5 to QR40.11 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.5 to QR40.11. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.

  Associated Products (29)

  2023 Dodge Challenger2023 Dodge Charger2023 Jeep Cherokee2023 Jeep Gladiator2023 Jeep Grand Cherokee2023 Jeep Renegade2023 Jeep Wrangler2023 Ram 35002022 Dodge Challenger2022 Dodge Charger2022 Jeep Cherokee2022 Jeep Gladiator2022 Jeep Grand Cherokee2022 Jeep Renegade2022 Jeep Wrangler2022 Ram 35002021 Dodge Challenger2021 Dodge Charger2021 Jeep Cherokee2021 Jeep Compass+ 9 more
  Associated Documents

  • DownloadMC-10251870-0001.pdf↗
• January 25, 2024•Document ID: 10251794

  Service Bulletin/Repair Instructions
  VISIBILITY/WIPER

  Mfr Comm. #:

  S2408000008

  Date Added:

  March 18, 2024

  Manufacturer:

  RAM

  Summary

  Rain Sensing Auto Wipers Or Auto Headlamps Inoperative, DTC B221D-00, B23AA-00

  Associated Products (20)

  2024 Chrysler Pacifica2024 Chrysler Voyager2024 Ram 25002024 Ram 35002024 Ram 45002024 Ram 55002023 Chrysler Pacifica2023 Chrysler Voyager2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 55002022 Chrysler Pacifica2022 Chrysler Voyager2022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10251794-0001.pdf↗
• January 24, 2024•Document ID: 10251867

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  0802524

  Date Added:

  March 18, 2024

  Manufacturer:

  DODGE

  Summary

  Radio Over The Air Updating to QR40.12 Software Version Customers may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.2 to QR40.11. NOTE: National launch for this FOTA update is expected to begin February 19, 2023.

  Associated Products (28)

  2023 Chrysler 3002023 Dodge Challenger2023 Dodge Charger2023 Jeep Cherokee2023 Jeep Gladiator2023 Jeep Renegade2023 Jeep Wrangler2022 Chrysler 3002022 Dodge Challenger2022 Dodge Charger2022 Jeep Cherokee2022 Jeep Gladiator2022 Jeep Renegade2022 Jeep Wrangler2021 Chrysler 3002021 Dodge Challenger2021 Dodge Charger2021 Jeep Cherokee2021 Jeep Compass2021 Jeep Gladiator+ 8 more
  Associated Documents

  • DownloadMC-10251867-0001.pdf↗
• January 18, 2024•Document ID: 10251856

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  0802324

  Date Added:

  March 18, 2024

  Manufacturer:

  RAM

  Summary

  Battery No Start, Jump Start, Tow-In Complaints Customer may experience one or more of the following: ? No start, jump start, or tow-in. ? Engine Stop Start (ESS) is inoperable.

  Associated Products (4)

  2023 Ram 25002023 Ram 35002022 Ram 25002022 Ram 3500
  Associated Documents

  • DownloadMC-10251856-0001.pdf↗
• January 10, 2024•Document ID: 10251783

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:12V/24V/48V BATTERY

  Mfr Comm. #:

  S1408000384

  Date Added:

  March 18, 2024

  Manufacturer:

  DODGE

  Summary

  Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

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  Associated Documents

  • DownloadMC-10251783-0001.pdf↗
• January 6, 2024•Document ID: 10251828

  Service Bulletin/Repair Instructions
  POWER TRAIN; ELECTRICAL SYSTEM

  Mfr Comm. #:

  2100224

  Date Added:

  March 18, 2024

  Manufacturer:

  RAM

  Summary

  Flash: Transmission Control Module (TCM) Updates Customers may experience one or more of the following: ? "Service Transmission" message in the Instrument Cluster panel (IPC). ? Erratic shift bump felt/heard. ? Transmission stuck in seventh gear. ? Inability to accelerate. ? Not enough power to tow. This bulletin involves reprogramming the TCM with the latest available software.

  Associated Products (2)

  2023 Ram 25002023 Ram 3500
  Associated Documents

  • DownloadMC-10251828-0001.pdf↗
• November 30, 2023•Document ID: 10248960

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; BACK OVER PREVENTION; PARKING BRAKE; TRAILER HITCHES

  Mfr Comm. #:

  0819023

  Date Added:

  January 16, 2024

  Manufacturer:

  RAM

  Summary

  Radio Over the air update to R255.45.06 Customers may experience one or more of the following: No sound heard when Assist & SOS Call is established. Balance/Fade does not stay on when setup by one press. Wireless Phone interface freezes after User accepts incoming call when in a conference call. System switches to Wireless after key cycle, profile change, theme change, or theme mode change. After overnight sleep cycle defrost vent and dash vent are cut off due to duplicate front defrost. Surround sound image loads incorrectly when activating with Android Auto?. Radio plays different SXM® station than user selected. After a software update, previously added widgets to Shortcuts show up as "Couldn't add widget". SXM® presets grayed out, non-functional and audio intermittently fades in and out. Switch between the Cargo Camera screen and the AUX camera screen while switching between Night/Day modes, camera image may not be displayed. (Rearview camera functions normally). Deleting songs from Artist & Song Notifications, then Sports announcement displayed and "X" to cancel freezes screen. (Rearview camera functions normally). After a long sleep cycle, the left menu bar showing SXM® station categories (i.e. For You, Music, Sports, News, Presets) does not display all categories. When playing SXM®, after switching to a profile with a different Theme Mode, starting Bus Sleep cycle causes Presets Shown to change from 20 to 15. (Rearview camera functions normally). When call received from another vehicle, the voice of the receiving end is echoed back, the caller's vehicle has no echo issue. No response from Browse hard button when SXM® source is selected. Screen graphics/Theme - Shortcut widgets show up as "Loading", even after full sleep cycle. Android Auto? - Call duration displayed on status bar notification area is different than the actual duration. Widget view and Android Auto? screen are showing correct. Back Camera Icon is grayed out and it's not accessible f

  Associated Products (5)

  2023 Ram 15002023 Ram 25002023 Ram 35002023 Ram 45002023 Ram 5500
  Associated Documents

  • DownloadMC-10248960-0001.pdf↗
• November 30, 2023•Document ID: 10248903

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  S238A000058

  Date Added:

  January 16, 2024

  Manufacturer:

  JEEP

  Summary

  Radio Navigation Displays Message ?No Maps Available?

  Associated Products (35)

  2024 Chrysler Pacifica2024 Chrysler Voyager2024 Jeep Compass2024 Jeep Gladiator2024 Jeep Grand Cherokee2024 Jeep Grand Wagoneer2024 Jeep Wagoneer2024 Jeep Wrangler2024 Ram 25002024 Ram 35002024 Ram 45002024 Ram 55002023 Chrysler Pacifica2023 Chrysler Voyager2023 Jeep Compass2023 Jeep Grand Cherokee2023 Jeep Grand Wagoneer2023 Jeep Wagoneer2023 Ram 25002023 Ram 3500+ 15 more
  Associated Documents

  • DownloadMC-10248903-0001.pdf↗
• November 29, 2023•Document ID: 10248959

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  1810823

  Date Added:

  January 16, 2024

  Manufacturer:

  RAM

  Summary

  Flash: Powertrain Control Module (PCM) Updates Customers may experience one or more of the following: ? Lower than expected fuel economy when vehicle is lightly loaded, operating in stop and go traffic and at lower speeds. ? Long cranking / extended starting times. This bulletin involves reprogramming the PCM with the latest available software.

  Associated Products (3)

  2023 Ram 35002023 Ram 45002023 Ram 5500
  Associated Documents

  • DownloadMC-10248959-0001.pdf↗
• November 29, 2023•Document ID: 10248958

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  0815823

  Date Added:

  January 16, 2024

  Manufacturer:

  RAM

  Summary

  Radio Over The Air Update to T25.48 Software Version Customers may experience one or more of the following: ? Unable to exit FamCam. ? Electric vehicle pages inoperable. ? Ambient Light Setting inoperable. ? Radio reset (Rear view camera functions normally). ? Voice Recognition (VR) inoperable. ? Scheduled cabin cooling inoperable. ? Unable to exit electric vehicle page. ? Audio sources inoperable. ? Wireless CarPlay® inoperable. ? Setting preferences not saved on correct profile. ? Audio loss. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S26.17 to T25.48. NOTE: The National campaign for this FOTA update launched July 17, 2023.

  Associated Products (5)

  2022 Ram 15002022 Ram 25002022 Ram 35002022 Ram 45002022 Ram 5500
  Associated Documents

  • DownloadMC-10248958-0001.pdf↗