Nissan Murano Complaints

5,967 consumer complaints on file.

#11156084December 5, 2018
AIR BAGS
TAKATA RECALL. THE DEALERSHIP SAID THAT MY CAR IS NOT UNDER RECALL BUT MY AIR BAG SENSOR LIGHT KEEPS FLASHING AND MY PASSENGER SIDE AIRBAG SENSOR SAYS THAT THIS IF OFF. I HAVE TRIED TURNING THE CAR ON AND OFF, BUCKLING THE SEATBELT AS PER INSTRUCTIONS. LIGHT FOR SENSOR WILL NOT GO OFF WHEN DRIVING, STATIONARY, OR IDLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156108December 5, 2018
POWER TRAIN
I BEGAN EXPERIENCING A LOSS OF MOTION WHILE DRIVING THIS VEHICLE. ON TWO SEPARATE OCCASIONS, WHILE ON THE ROAD AND MOVING THE VEHICLE LOST ABILITY TO MOVE. AT ONE POINT I WAS LIMITED TO UNSAFE DRIVING SPEEDS OF LESS THAN 15 MILES PER HOUR. ALL OCCURRENCES OF LOSS OF MOTION OCCURRED ON CITY STREETS WHERE POSTED SPEED LIMITS WERE 45 MPH OR LESS. THE LAST OCCURRENCE WAS IN MY DRIVEWAY WHEN THE VEHICLE WOULD NOT START. I HAD TO HAVE THE VEHICLE TOWED FOR SERVICE AT WHICH TIME IT WAS DETERMINED THE TRANSMISSION WAS IN NEED OF REPLACEMENT. AT 60,000 MILES THE TRANSMISSION ON THIS VEHICLE WAS AT FULL FAILURE AND FULL REPLACEMENT WAS NECESSARY. ALL RECOMMENDED MAINTENANCE WAS COMPLETED ON THIS VEHICLE AND IT WAS NOT USED FOR TOWING PURPOSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155729December 3, 2018
VEHICLE SPEED CONTROL
C/S FORWARD COLLISION WARNING KEEPS PERIODICALLY COMING ON WITH NO OBSTRUCTION IN FRONT OF VEHICLE. WHEN WARNING OCCURS IT SHUTS OF THE CURSIE CONTROL. VERY DANGEROUS WHEN DRIVING DOWN THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155302December 1, 2018
POWER TRAIN
NISSAN HAS REPLACED THREE TRANSMISSIONS IN OUR CAR AND NOW THE FOURTH ONE NEEDS TO BE REPLACED THEY ARE TELLING US TO BAD AND THEY'RE NOT RESPONSIBLE WE TRAVEL DOWN THE HIGHWAY AND THE CAR RACKS OUT WE HAVE TO PULL IT OVER WAIT FOR A BIT AND RESTART IT THEN IT WILL RUN NISSAN TOLD US THAT THIS TRANSMISSION WAS NEW AND IT'S DOING EXACTLY WHAT THE OTHER TRANSMISSIONS WERE DOING NISSAN SAYS THEY ONLY WARRANTY THIS TRANSMISSION FOR 12000 MILES THIS HAS ABOUT 25000 ON IT THIS IS SO DANGEROUS WE WOULD APPRECIATE ANY HELP WITH THIS I'VE BEEN TOLD A LOT OF OTHER PEOPLE ARE HAVING THE SAME ISSUES THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154908November 30, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
TWO MAJOR PROBLEMS I'VE HAD WITH MY MURANO ARE THE BRAKES LOOSING PRESSURE CAUSING ME NOT TO BE ABLE TO BRAKE IN TIME, CAUSED AN ACCIDENT ON A ROUNDABOUT. THE SECOND IS THE STEERING WHEEL LOCK COLUMN GOING OUT, CAUSING MY NOT TO BE ABLE TO START THE VEHICLE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11155169November 30, 2018
SERVICE BRAKES
THIS IS MY SECOND COMPLAINT. IN JANUARY MY BRAKES WENT SOFT WHEN THE ABS KICKED IN DURING AN EMERGENCY BRAKING SITUATION. I REPORTED THAT ISSUE THEN. AT THAT TIME NISSAN WAS IN DENIAL MODE ABOUT THIS SITUATION. WORKING WITH NISSAN AND A LOCAL DEALER, I WAS TOLD THAT THEY "REPROGRAMMED" MY ABS. I WAS CHARGED $75 AND SENT ON MY WAY. EARLIER THIS WEEK, IT HAPPENED AGAIN. I WAS DRIVING AND HIT A PATCH OF ICE. THE CAR IN FRONT OF ME SPUN OFF, THEN BACK ON THE ROAD CAUSING ME TO HAVE TO BRAKE HARD, AND BECAUSE OF THE ICE, THE ABS KICKED IN. MY BRAKES WERE THEN SOFT (REQUIRED GOING ALL THE WAY TO THE FLOOR TO STOP) UNTIL I REACHED A PLACE TO STOP AND COULD PUMP THEM BACK UP. THIS TIME THERE IS A VOLUNTARY SERVICE CAMPAIGN FOR THE ISSUE SO I TOOK IT BACK IN TO A DIFFERENT DEALERSHIP. NISSAN DRAINED THE BRAKE SYSTEM AND REPLACED THE DOT 3 FLUID WITH DOT 4, BUT THE MECHANIC SAID THE REAL FIX IS PROBABLY REPLACING THE ACTUATOR. HOWEVER, THEY WON'T COVER THAT SERVICE (CONFIRMED BY CALLING NISSAN CUSTOMER SERVICE, THOUGH, APPARENTLY IF YOU HAD IT REPLACED PRIOR TO THE CAMPAIGN, THEY WILL CONSIDER REIMBURSING YOU.) AND IT COSTS NEARLY $3000. SO, IN EFFECT, THE SERVICE CAMPAIGN IS REALLY JUST A MARKETING CAMPAIGN TO DRIVE PEOPLE INTO DEALERSHIPS IN ORDER TO CHARGE THEM THOUSANDS OF DOLLARS TO FIX A KNOWN SAFETY ISSUE WITH THIS YEAR AND MODEL OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155212November 30, 2018
ELECTRICAL SYSTEM
MY 2009 NISSAN MURANO LOST POWER ALL OF THE SUDDEN WHILE DEIVING, TOOK IT TO THE LOCSL SHOP AND I WAS TOLD IT WAS THE ALTERNATOR, PROCEED TO REPLACE IT FOR A NEW ONE AND YET IT HAPPENED AGAIN, I HAVE BEEN LOOKING IN SEVERAL FORUMS AND STILL HAVE NO CLUE ABOUT WHAT IT COULD BE, CHECKED NEW ALTERNATOR AND BATTERY AND THEY ARE WORKING 'PROPERLY' PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154855November 29, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TAKATA RECALL I AM NOT SURE WHY MY VIN IS NOT RECALL AS YET. THE CAR ACCELERATES ON OCCASION. I REPLAVE ALL COILS NOW EVERY 2 MONTHS BECAUSE THATS HOW LONG THEY ARE LASTING NISSAN WESTON FLORIDA HAS NOT BEEN ABLE TO FIGURE OUT WHY THE CAR KEEPS BURNING COILS OUT. THIS FEELS SO DANGEROUS TO ME ON THE HOGHWAY I DO NOT KNOW IF IT IS THE TRANSMISSION OR COMPUTER ITS VERY SCARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154304November 27, 2018
SERVICE BRAKES
WHEN VEHICLE IS IN MOTION AND WE BRAKE, PEDAL GOES ALMOST TO FLOOR. NISSAN DEALERSHIP DIAGNOSED ABS ACTUATOR IS DEFECTIVE. THERE IS A RECALL ON CERTAIN 09 MURANOS, BUT DEALER TELLS US OURS IS NOT IN RECALL AND WILL COST US 2600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153721November 26, 2018
UNKNOWN OR OTHER
THE REAR SPOILER OF THIS VEHICLE WAS DISCONNECTED (TORN APART) FROM THE MAIN BODY WHILE I WAS DRIVING IN A HIGH WAY WITH MY NEW-BORN BABY. PERSON IN AN AUTO-SHOP TOLD ME THIS CAR WAS ALREADY BAD-MADE AND IT WAS ALREADY LOOSELY CONNECTED. NISSAN DIDN'T TAKE MY CASE SERIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153732November 26, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE THE CONTACT'S SPOUSE WAS DRIVING, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE FAILED TO STOP AND TRAVELED INTO AN INTERSECTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153990November 26, 2018
AIR BAGS
THE DRIVER SIDE AIRBAG DID NOT DEPLOY IN A MAJOR ACCIDENT INVOLVING TOTALING THE ENTIRE CAR. THE PASSENGER AIRBAG DEPLOYED, BUT NOT THE DRIVER AIRBAG. THE VEHICLE WAS IN MOTION, DRIVING DOWN THE INTERSTATE AND INVOLVED IN A HEAD-ON COLLISION, GOING 70 MILES PER HOUR.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11153571November 25, 2018
STRUCTURE:BODY
HELLO, I AM WRITING THIS BECAUSE MY 2006 NISSAN MURANO SL AWD HAS SIGNIFICANT RUST DAMAGE BEING ONLY 12 (ALMOST 13) YEARS OLD. I PUT HOURS OF RESEARCH AND HAVE FOUND MY VEHICLE IS NOT ALONE IN THIS. [HTTP://WWW.CARPROBLEMZOO.COM/NISSAN/MURANO/FRAME-RUST-PROBLEMS.PHP] THIS LINK SHOWS JUST A FEW OF THE PEOPLE WHO HAVE COMPLAINED OF A SIMILAR ISSUE. MY ARGUMENT IS THAT NISSAN SHOULD HAVE STRENGTHENED THESE SUBFRAMES BECAUSE A 12-13 YEAR OLD CAR SHOULD NOT HAVE A BACK END DROP OUT OF IT BECAUSE OF SALT. I LIVE IN OHIO AND WE GET ABOUT 1-3 MONTHS OF SNOW AND OUR CITIES SALT A MODERATE AMOUNT. OTHER VEHICLE WE OWN/HAD (2001 FORD, 2002 FORD, 2005 FORD) HAVE RUST FROM THE SNOW BUT THE STRUCTURE OF THE VEHICLES ARE INTACT AND SAFE TO DRIVE. HOWEVER, THE NISSAN SUBFRAMES IN THESE MURANO'S ARE FAILING AND ENDANGER DRIVERS AROUND THE VICTIM'S CAR. PERSONALLY, I CAN HANDLE A CAR THAT LOSES CONTROL EVEN WHEN CARS ARE NEXT TO ME, BUT THIS STILL PUTS MYSELF AND VEHICLES AROUND ME IN DANGER. JUST RECENTLY MY CAR WAS DRIVING FINE AND WITH NO ICE ON THE ROAD (9:00PM ON A 47 DEGREE RAINY DAY) MY VEHICLE WOBBLES FROM THE BACK END AND VEERS RIGHT WHILE I AM ON HE HIGHWAY. I ADVISE THAT NISSAN TAKE ACTION AND RECALL THE 2006 NISSAN MURANO BECAUSE THEIR SUBFRAMES ARE NOT BUILT TO LAST NORMAL WEAR AND TEAR OF SNOW AND SALT THAT PEOPLE IN THE NORTH ARE SUBJECTED TO. I UNDERSTAND SALT IS CORROSIVE AND DETERIORATE THE CARS FASTER BUT THIS CAR IS A LUXURY CAR AND SHOULD BE BUILT TO LAST LONGER THAN MY 2002 FORD FOCUS HAS. THANK YOU FOR YOUR TIME. ALSO MAY I ADD THAT AN INDEPENDENT MECHANIC DIAGNOSED THIS WHILE ATTEMPTING TO ALIGN THE CAR AND STATED THAT THE 'RUSTED OUT' SUBFRAME WILL BREAK IF HE ATTEMPTS TO FREE THE PARTS NEEDED TO ALIGN THE REAR OF THE CAR. AGAIN, THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153617November 25, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY 2003 MURANO SE/SL AAWHEN I FIRST START THE ENGINE IT MAKES A SOUND LIKE IT HAS NO OIL OR ENGINE IS CHOKING BUT ITS STARTS BUT IF ENGINE IS IDLING FOR 5 MINS OR SO ITS SHUT OFF BUT I CAN START IT AGAIN BUT AFTER WHEN IM DRIVING ENGINE JUST DIES OFF AMD WONT START AGAIN FOR ABOUT 5 MINS. THAT PROBLEMS HAS BEEN GOING ON CONSTANTLY WHEN IM ON THE ROAD WITH MY CHILDREN OR BY MYSELF LAST WEEK I WAS DRIVING MY SON TO SCHOOL AND I WAS WAITING TO TURN LEFT AND ONCE I WAS TURNING MY MURANO DIED OFF IN THE MIDDLE OF THE ROAD LUCKILY THE ON COMING TRAFFIC HAD A RED LIGHT SO I HAD A CHANCE TO PUSH IT OF THE INTERSECTION, ONE OTHER TIME I WAS PICKING UP DINNER AMD ENGINE JUST DIED OFF ON ME WHILE I WAS MAKING A RIGHT TURN AND GEAR COULDNT BE RELEASED OF DRIVE AND KEY WOULDN'T TURN EITHER SOME HOW WHILE I WAS JERKING THE KEY I WAS ABLE TO SHIFT TO PARK AND KEY WAS RELEASED THAT TIME I WAS LUCKY ANOTHER VEHICLE STOPPED NEXT TO ME AND TURN THEIR EMERGENCY HAZARD LIGHT BECAUSE MY CAR SEEMED LIKE THE VEHICLE WASNT RESPONDING AT ALL NOT EVEN JUMP STARTING WORKED AND AFTER 20 25 MIMS IT JUST STARTED AGAING . IVE ALREADY FIXED THE FAULTY CODE BUT IT STILL DOES IT AND NOW THE CAM AND CRANK SHAFT CODES APPEARED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153439November 23, 2018
ELECTRICAL SYSTEM
MY 2013 MURANO WOULD NOT UNLOCK. SO I CALLED AAA ROADSIDE SERVICE. I WAS ABLE AFTER 10 MINUTES TO UNLOCK THE CAR CANCEL AAA. DRIVE DIRECTLY TO NISSAN DEALERSHIP THEY CHECK THE BATTERY NO PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153164November 21, 2018
STRUCTURE:BODY
WHILE DRIVING THE VEHICLE THE DRIVER NOTICED THAT THE VEHICLE BECAME SHAKY AND WAS DIFFICULT TO CONTROL NEARLY CAUSING THE DRIVER TO GO OFF THE ROAD. DRIVER TOOK THE VEHICLE TOOK VEHICLE TO HAVE IT CHECKED OUT, UPON FURTHER INSPECTION, DISCOVERED THAT THE REAR SUBFRAME HAD NEARLY RUSTED COMPLETELY THROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152904November 20, 2018
SERVICE BRAKES
THE ABS SYSTEM ON MY 2009 NISSAN MURANO DOES NOT WORK, IT LED TO AN ACCIDENT. I HAVE READ UP ON THIS AND THIS SEEMS TO BE A RECURRING PROBLEM WITH NISSAN MURANO 2009-2015 MODELS. IT IS UNACCEPTABLE THAT A CAR COMPANY CAN GET AWAY WITH THIS AND THEN TAKE THE STANCE THAT THEY ARE NOT RESPONSIBLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11152393November 19, 2018
SEAT BELTS
DRIVER'S SEAT-BELT DOESN'T RELEASE WHEN YOU PUSH THE BUTTON. YOU HAVE TO PULL THE BUCKLE OUT WITH A PRETTY STIFF JERK. THE CAR IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152502November 19, 2018
SUSPENSION, UNKNOWN OR OTHER
REAR SUSPENSION IS RUSTED INTO CHEAP METAL ON MY AWD MURANO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152628November 19, 2018
SERVICE BRAKES
WHEN APPROACHING A RED LIGHT ON A LOCAL ROAD, MY VEHICLE SLOWED DOWN BUT DID NOT COME TO A COMPLETE STOP. THE BRAKE PEDAL PROVIDED NO RESISTANCE AND THEREFORE WAS APPLIED TO THE FLOOR OF THE VEHICLE. AS A RESULT, MY CAR PASSED THROUGH THE INTERSECTION AT APPROXIMATELY 10MPH. UPON IMMEDIATE INSPECTION BY A TECHNICIAN, THE BRAKE FLUID WAS FLUSHED AND REPLACED WITH DOT 4 FLUID. THREE MONTHS LATER, THE SAME ISSUE OCCURRED WHILE ON THE HIGHWAY. THE BRAKE PEDAL LACKED RESISTANCE, WAS APPLIED TO THE FLOOR OF THE CAR, AND THE CAR DID NOT COME TO A COMPLETE STOP UNTIL IT WAS TURNED OFF WHILE ON THE HIGHWAY AT A SPEED OF 10MPH. UNDER A NISSAN BRAKE FLUID SERVICE CAMPAIGN, THE BRAKE FLUID WAS ONCE AGAIN FLUSHED, REPLACED WITH DOT 4 FLUID, AND ABS WAS INSPECTED. DEALER WAS UNABLE TO IDENTIFY THE ISSUE SINCE THE INSPECTION PASSED AND STATES THE ABS WAS MOST LIKELY ACTIVATED IN BOTH INCIDENTS WITHOUT CAUSE. NO FURTHER EFFORT IS BEING PROVIDED. UPON FILING A CASE WITH NISSAN CONSUMER AFFAIRS, NISSAN IS UNABLE TO REPLACE THE ACTUATOR PER THE SERVICE CAMPAIGN SINCE TESTS PASSED AND DEALER IS UNABLE TO REPLICATE SCENARIO. NISSAN AND THE DEALER ARE BOTH UNABLE TO IDENTIFY THE ISSUE AND UNWILLING TO PROVIDE ASSURANCE THAT THE BRAKES ARE SAFE TO OPERATE. THEY CONCLUDED TESTING PROCEDURES WERE FOLLOWED AND HAVE NO ADDITIONAL STEPS TO BE TAKEN. THIS IS UNACCEPTABLE IN TERMS OF NOT IDENTIFYING WHY THE ABS WAS ACTIVATED WITHOUT CAUSE AND SUBSEQUENTLY PUTTING CONSUMER LIVES AT RISK. AFTER 2 DANGEROUS INCIDENTS AND POOR CUSTOMER SERVICE, I LACK CONFIDENCE IN THE NISSAN BRAND, WILL NOT PURCHASE AGAIN AND WOULD ADVISE OTHERS OF THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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