Nissan Murano Complaints

5,967 consumer complaints on file.

#11165036January 7, 2019
SERVICE BRAKES
THE BRAKE SYSTEM COMPLELEY FAILED AND A REAR AXEL CAME LOOSE AND ALMOST LOST ATIRE DRIVING BEFORE THE BRAKES STOPPED AND FAILED IJUST HAD BRAKE FLUID PUT IN THE RESIVIOR TOO AND THEY STILL FAILED ON THE VEHICLE. *DSY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11165296January 4, 2019
SUSPENSION, STRUCTURE:BODY
NOTICED WHEN DRIVING ON THE ROAD WITH SLIGHT SNOW, VEHICLE STARTED FISH TAILING WHENEVER ACCELERATING OVER 30MPH. WENT TO THE NEAREST GAS STATION AND NOTICED REAR TIRES WERE TILTED IN. UPON FURTHER INVESTIGATION, WHEN VEHICLE WAS LIFTED, THERE WAS SEVERE RUST ON THE SUBFRAME AND CRACKED. UPON LEAVING THE SHOP, IT WAS NOTICED THAT THE DRIVER SIDE REAR TIRE WAS TILTED IN FURTHER AND MUFFLER WAS SIGNIFICANTLY DROPPED. UNABLE TO DRIVE VEHICLE DUE TO SUBFRAME COLLAPSING DUE TO RUST. VEHICLE WAS INSPECTED AT T&W TIRES. DRIVING ON CITY STREETS IN SIOUX CITY, IA WHEN THE FISH TAILING WAS OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164289December 31, 2018
STRUCTURE:BODY
MY COLLEGE AGE DAUGHTER WAS DRIVING HOME FROM COLLEGE AND HEARD A NOISE UNDER THE CAR. IT IS A MIRACLE SHE MADE THE 4 HOUR DRIVE WITHOUT A SERIOUS ACCIDENT. WE IMMEDIATELY HAD THE CAR INSPECTED BY A LOCAL GARAGE WITH AN EXCELLENT REPUTATION. THEY CALLED ME BACK TO THE REPAIR BAY AND TOLD ME THE MAIN REAR SUBFRAME OR 'REAR CRADLE' HAD RUSTED COMPLETELY IN HALF. THE CAR HAS 111,000 MILES IN IT AND HAS BEEN WELL MAINTAINED. THE ENGINE AND INTERIOR ARE IN PERFECT CONDITION AND SHOULD PROVIDE MANY MORE YEARS OF SERVICE. THE CAR IS UNSAFE TO DRIVE AND THE LOCAL REPAIR SHOPS ARE UNWILLING TO MAKE REPAIRS BECAUSE OF THE RISK OF BOLTS BREAKING OFF IN THE UNIBODY FRAME. THERE ARE MANY MANY REPORTS OF THIS ONLINE AND NISSAN REFUSES TO FIX THE SITUATION AFTER CALLING AND WORKING THROUGH THEIR PHONE PROCESS. THIS IS A CONSUMER LIFE SAFETY PROBLEM ON PAR WITH STUCK ACCELERATORS. THE GOVERNMENT NEEDS TO STEP IN AND PROTECT THE CITIZENS. APPARENTLY THERE IS EITHER A DESIGN OR STEEL QUALITY ISSUE AS OTHERS DESCRIBE ON THE INTERNET. NISSAN WOULDN'T EVEN OFFER TO FIX THE CAR. SELLING THESE TO OTHERS JUST PASSES RISK TO OTHER UNSUSPECTING PEOPLE. SOMETHING MUST BE DONE. AS IT STANDS THE VEHICLE IT A TOTAL LOSS OF THOUSANDS OF DOLLARS WITH NISSAN TURNING A BLIND EYE DUE TO COSTS. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163997December 29, 2018
SERVICE BRAKES
VEHICLE IS IN MOTION ON A CITY STREET. WHEN BRAKING OVER A BUMP, BRAKE PEDAL DROPS TO THE FLOOR, VEHICLE DOES NOT STOP. BRAKE MALFUNCTION - UNSAFE CONDITION.IT HAPPENED TWICE IN A MONTH. INDEPENDENT SHOP STATED TO REPLACE ANTI-LOCK BRAKE'S HYDRAULIC CONTROL UNIT. NISSAN WILL NOT SELL THE PART. BROUGHT TO NISSAN DEALER TO CHECK AND STATED IT IS NORMAL. NISSAN FOUND EVERYTHING OPERATING NORMALLY AND CHARGED $ 210.00 FOR THE INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163529December 26, 2018
UNKNOWN OR OTHER
FRONTAL COLLISION WARNING SYSTEM CONTINUOUSLY TURNS OFF WHILE DRIVING CAR. WHEN THIS HAPPENS IT ALSO CAUSES THE CRUSE CONTROL TO TURN OFF. WHEN TRAVELING AT HIGHWAY SPEEDS THIS CAUSES THE VEHICLE TO RAPIDLY SLOW DOWN ON THE HIGHWAY WITHOUT THE BRAKE LIGHTS COMING ON. THIS POTENTIALLY COULD CAUSE A CHAIN REACTION ACCIDENT. THE PROBLEM OCCURS EVERY TIME THE CAR IS DRIVEN . NISSAN KNOWS OF THE PROBLEM BUT DOES NOT HAVE A FIX FOR IT. THEY CONTINUE TO SAY THE PROBLEM IS UNDER ENGINEERING REVIEW. THE PROBLEM HAS BEEN ON NISSAN VEHICLES FOR AT LEAST TWO YEARS AND NISSAN CONTINUES TO PRODUCE VEHICLES THAT THEY KNOW HAS A SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163513December 26, 2018
STRUCTURE:BODY, VISIBILITY/WIPER
MY 2010 MURANO SUDDENLY DEVELOPED A LOOSE DRIVER'S INTERIOR SUN VISOR THAT HAS BECAME PROGRESSIVELY WORSE. IT WILL NOT STAY IN THE "UP" POSITION AND WILL DROP DOWN TO THE POINT WHERE IT BLOCKS MY VIEW OUT THE WINDSHIELD WHILE DRIVING. FROM DISCUSSIONS AT VARIOUS NISSAN ONLINE SITES, I HAVE FOUND THAT MANY OTHER OWNERS HAVE EXPERIENCED THE SAME PROBLEM FOR ONE OR BOTH VISORS. SOMETHING INSIDE THE VISOR ITSELF BREAKS AND THE VISOR WILL NO LONGER STAY WHERE ONE SETS IT. I HAVE HAD MINE SUDDENLY FALL DOWN UNEXPECTEDLY WHILE DRIVING OR ESPECIALLY GOING OVER A BUMP, ROAD VIBRATIONS OR SMALL POTHOLE ETC. AND IT WILL NOT STAY UP, SO SUDDENLY WITHOUT WARNING MY VIEW OF THE ROAD AND TRAFFIC IN FRONT OF ME IS BLOCKED. VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163287December 24, 2018
POWER TRAIN
WHEN MAKING SHARP TURN (LEFT OR RIGHT) INTO FAST MOVING TRAFFIC AND DRIVING STRAIGHT AFTER THE TURN, WHILE PUSHING ACCELERATOR PEDAL HARD, THE RPM WILL GO UP HIGH BUT THE SPEED WILL NOT (IT WILL INCREASE VERY SLOWLY). THE RPM WOULD STAY HIGH (5000 TO 6000) THERE WILL BE LOTS OF NOISE FROM THE DRIVE TRAIN BUT NOTHING WILL HAPPEN TO LOWER THE RPM. IN ORDER TO MAKE THE CVT WORK PROPERLY AFTER THAT, THE ACCELERATOR PEDAL HAS TO BE FULLY RELEASED AND THE RPM WILL HAVE TO GO DOWN. I CAN REPLICATE THIS CONDITION MOST OF THE TIME (IT DEPENDS ON WHETHER THE ACCELERATOR PEDAL IS PUSHED HARD ENOUGH WHILE TURNING), AND IT HAS BEEN HAPPENING EVER SINCE PURCHASE OF THIS CAR. AT THE DEALERSHIP GARAGE I WAS TOLD THAT SINCE THERE IS NO FAULT CODE THEY CAN'T HELP AND REFUSED TO TAKE A RIDE IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162665December 20, 2018
STRUCTURE:BODY, WHEELS, TIRES
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SWERVED INDEPENDENTLY. IN ADDITION, THE CONTACT NOTICED THAT THE THREADS ON BOTH REAR TIRES WERE COMPLETELY GONE. THE VEHICLE WAS TAKEN TO AN INDEPENDENTLY MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUBFRAME WAS RUSTED AND CAUSED THE TIRES TO LOSE THREADING. THE VEHICLE WAS NOT REPAIRED. THE MECHANIC CONTACTED AN UNKNOWN NISSAN DEALER WHO ADVISED THE CONTACT TO CALL THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO WARRANTIES ON THE VEHICLE AND THE TIRES. THE APPROXIMATE FAILURE MILEAGE WAS 197,000. *TR *JS*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162576December 19, 2018
POWER TRAIN
MY 2009 NISSAN MURANO WHICH I BOUGHT IN FEBRUARY 2014 FROM AN AUTHORIZED NISSAN DEALER (MORRIE'S MINNETONKA) HAD A FAULTY CVT TRANSMISSION. AFTER DEALING WITH THE PROBLEM FOR ALMOST A YEAR, WHICH INCLUDES BUT NOT LIMITED TO THE FOLLOWING: LOSS OF POWER, TRANSMISSION JERKING, TRANSMISSION SLIPPING, CVT COOLANT HOSE LEAKS AND FAILURES WHICH PUT MY LIFE, MY KIDS LIFE IN DANGER MULTIPLE TIMES. I REACHED OUT TO NISSAN USA WARRANTY OFFICE NUMEROUS TIMES FOR NO AVAIL AND ULTIMATELY REPLACED THE TRANSMISSION AT A COST OF $4,299. NISSAN REFUSED TO COVER THE COST AND COMPLETELY IGNORED MY REPEATED PLEA FOR A RESPONSE. I WOULD LIKE TO BRING THE ISSUE TO THE NHTSA HOPING YOU WILL 1) CONDUCT THE FAULTY CVT TRANSMISSIONS OF NISSAN. I LEARNT THAT THERE ARE PENDING LEGAL ISSUES THAT THE COMPANY IS DEALING WITH AS OF TODAY AND I AM HAPPY TO HAND OVER ALL MY VEHICLE INSPECTION DOCUMENTS IN ORDER TO HELP THE INVESTIGATION. 2) AS I MENTIONED EARLIER THE CVT TRANSMISSION ISSUE AND SUDDEN STOPS IN THE MIDDLE OF THE HIGHWAY REPEATEDLY PUT MY LIFE, MY KIDS LIFE AND OTHER DRIVERS AT RISK. I AM SURE OTHER NISSAN MURANO OWNERS ARE DEALING WITH THE SAME PROBLEM AND PURSUING THIS INVESTIGATION AND RESOLVING IN A TIMELY MANNER WILL PROTECT THE PUBLIC FROM UNNECESSARY DANGER CAUSED BY THE MANUFACTURER. 3) NISSAN SHOULD TAKE RESPONSIBILITY AND COVER OWNERS LIKE MYSELF FOR A MISTAKE THAT IN MY OPINION BIG ENOUGH TO DEMAND A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161847December 16, 2018
POWER TRAIN
DRIVING HOME ON HWY IN MOTION AND TRANSMISSION QUIT WORKING, HAD IT TOWED. IT WORKS FOR 5 MINUTES COLD, STOPS WHEN WARMED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161720December 15, 2018
SEATS
DRIVER SEAT COLLAPSED ON REAR WHILE DRIVING. THE BASE FRAME IS A SQUARE THAT HAS A HORIZONTAL BAR ON THE BACK AND THAT BROKE ON THE LEFT REAR SIDE THAT RESULTED IN DIPPING ON THAT SIDE WHEN SEATED AND DRIVING. THIS IS UNSAFE !! NO REASON ANY METAL THAT SHOULD HAVE BEEN WELDED SHOULD BRAKE OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161259December 13, 2018
SERVICE BRAKES
THE VDC, BRAKE, TRACTION CONTROL AND ABS LIGHT CAME ON ON THE DASH. I HAD THE VEHICLE DIAGNOSED BY NISSAN AND THEY SAID THERE IS NO RECALL AND THE CAR IS OUT OF WARRANTY. I FILED A COMPLAINT WITH THERE CONSUMER AFFAIRS DEPARTMENT AND THEY SAID THEY ARE UNABLE TO HELP ME WITH THE PROBLEM. NISSAN RELEASED THE CAR TO ME KNOWING IT IS UNSAFE. THEY GAVE ME AN ESTIMATE OF $3000.00 TO REPAIR THE CAR. IN 2009,2011,2014-2017 THE SAME PART AND PROBLEM OCCURRED ON THESE CARS AS WELL. WHY IS 2010 NOT INCLUDED IN THE RECALL? I WOULD LIKE TO KNOW WHY? AND LOOKING FOR SOME HELP WITH THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161274December 13, 2018
SERVICE BRAKES
WORLD NISSAN GAVE ME A PRINTED OUT INVOICE WHICH STATES 97616 WAR FOR WARRANTY AND ON IT WAS PRINTED INFORMATION RECALL FIIELD SERVICE ACTION: R1809 MAX MUR ABS ACTUTOR NTB18065 RECALL REFERENCE PREVIOUS ROL COMPLETED CONCERN COMPLIMENTARY 27 POINT INSPECTION AND WINDOW WIPER FLUID DOE NOT WORK WELL. WENT BACK THREE TIMES AND THEY KEPT SAYING THEY DID NOT HAVE THE PARTS TO DO THE RECALL REPAIR. NO VERIFICATION WAS GIVEN WORK WAS EVER DONE. THEY NEVER GAVE ME A COPY OF THE RECALL NOTICE OR ANY TSB' S RELATED. WHEN LOOKED ON NHTSA SITE IT SAID NO RECALLS BUT YOUR SITE SAYS MANUFACTURER IS REQUIRED TO GIVE IT TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161047December 12, 2018
POWER TRAIN
THE VEHICLE WAS IN TRANSIT DURIN MID DAY ON A CITY STREET WHEN IT STOPPED ACCELERATING AND STARTED MAKING NOISES. WAS ABLE TO DRIVE VERY SLOWLY TO NISSAN DEALERSHIP. THE VEHICLE HAD 126,000 MILES SO JUST OVER THE 120,000 EXTENSION. NISSAN REFUSES TO COVER IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161053December 12, 2018
POWER TRAIN
TRANSMISSION SLIPPING AND DROPPING GEARS AT 30,000 MILES. I WANT TO MAKE A COMPLAINT SO THEY HAVE TO REPLACE THESE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160537December 10, 2018
SERVICE BRAKES
BRAKES FAILED DUE TO ABS ACTUATOR FAILURE WHILE IN MOTION ON A HIGHWAY. VEHICLE WAS RECALLED FOR BRAKE FLUID CHANGE AND ABS ACTUATOR TEST. ABS ACTUATOR FAILED 4 MONTHS AFTER FLUID CHANGE. NISSAN REFUSED TO MAKE REPAIRS. TOTAL COST OF REPAIR WAS $2400. THIS CREATED AN UNSAFE CONDITION WHICH NISSAN REFUSES TO ACKNOWLEDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157191December 9, 2018
SERVICE BRAKES
BRAKES GOING ALL THE WAY TO THE FLOOR ABS LIGHT COMING ON AND VEHICLE WOULD NOT STOP. ALMOST INVOLVED IN HUGE ACCIDENT! 2009 BEING RECALLED BUT NISSAN HAS DENIED OFFERING US HELP BECAUSE STATES NO OPEN RECALLS ON 2010 SAME EXACT PROBLEM AS 09'S OUR MECHANIC WILL NOT TOUCH BECAUSE STATES IT IS A DEFECT WITH MURANOS AND DOES NOT WANT TO BE HELD LIABLE IN CASE SOMEONE IS KILLED IN MY VEHICLE AS I DRIVE MY CHILDREN DAILY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156756December 7, 2018
SERVICE BRAKES
THE BRAKE SYSTEM FAILED BACK IN AUGUST CAUSING A TOTAL LOSS OF MY VEHICLE I SPRAINED MY NECK NOBODY WANTS TO KNOW ABOUT WHAT THIS SINGLE VETRAN HAS TO SAY I WAS PULLING INTO A GAS STATION AND THE BRAKES FAILED AND IT WAS OUT OF GAS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11156888December 7, 2018
ELECTRICAL SYSTEM, STEERING
TWICE IN THE LAST FEW WEEKS, WHEN TURNING OFF THE IGNITION, THE LIGHTS WHEN ON, THE HEADLIGHTS STARTED BLINKING. AND THE ENTIRE ELECTRICAL SHUTDOWN, NOT ALLOWING ME TO CHANGE GEARS OUT OF PARK, NOT TURN ON A LIGHT, NOTHING. CAR HAD TO BE JUMP STARTED. SO DANGEROUS, WHEN KIDS ARE IN THE CAR, AND I COULDN'T MOVE IT OUT OF HARM'S WAY. SEE UPLOADED DOCUMENT FOR DETAILS.NO WAY TO PUT IN NEUTRAL TO MOVE. HUSBAND COULDN'T GET OUT OF CAR. DOOR LOCKED FROM INSIDE,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156563December 6, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE DRIVING 20 MPH, THE BATTERY AND BRAKE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan Murano