Nissan Murano Complaints

5,967 consumer complaints on file.

#11500344January 5, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Nissan Murano. The contact stated while his wife was at a complete stop, another vehicle which was driving approximately 25 MPH, crashed into the rear of the vehicle. The contact’s wife veered to the side of the road. The Automatic Collision Notification (ACN) safety feature designed to connect a driver to a live Response Specialist who can request emergency services on the driver’s behalf in the event of a collision, failed to engage. The contact’s wife then pressed the SOS button connected to the automatic collision notification (ACN) safety feature but the ACN failed to respond. The contact’s wife was able to drive to her residence. The contact contacted NissanConnect and tested the SOS button functionality; however, NissanConnect confirmed that they were not receiving any communication from the vehicle. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The contact’s wife, who has hypertension, was transported to the hospital with the assistance of her husband. A police report was filed. There were no injuries sustained. The manufacturer was notified of the failure and informed the contact that the case was escalated to Nissan's regional specialist. The manufacturer informed the contact that they would follow up with him. The vehicle was not repaired. The failure mileage was approximately 16,600.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11500149January 4, 2023
POWER TRAIN
Rear differential broke and was replaced along with the CV axle shaft. Broken part is at repair shop. unknown if it is still available for inspection. Problem occurred suddenly while driving on the interstate. The high speeds could have caused an accident. Problem was confirmed by an independent service center Woody's Auto Repair Service Ankeny IA. Vehicle and component have not been inspected by the manufacturer, police, insurance representative or others. There were no warning lamps, messages or prior symptoms of the problem prior to failure. First appeared in Dec 2022. Car was at repair shop ~21/2 weeks while being assessed, locating parts, and being fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499762January 2, 2023
SUSPENSION
The subframe has completely rusted and broke apart. This is a known issue on the Nissan's. We heard a rattling and upon inspection found a piece of the frame had rusted off. The entire rear subframe is rusted through. The vehicle cannot be driven. Nissan should pay for this repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499616December 31, 2022
POWER TRAIN
The vehicle lurches while driving slowly in low gears. While accelerating from low speed, there is a sudden loss of propulsion causing a safety risk. Merging into traffic when the vehicle loses power is an example.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498412December 21, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The sensor shuts off and warning beeps “Unavailable Front Radar Obstruction” which then shuts off cruise control and crash avoidance. This happens in dry weather with no rain or snow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498259December 20, 2022
STRUCTURE:BODY
The contact owns a 2007 Nissan Murano. The contact stated that the rear wheels were tilted inwards. The contact stated she had to add air to the passenger’s side front and driver’s side rear tires. The contact stated that the rear cross member was rusted and had a hole. While doing routine maintenance, an independent mechanic noticed the hole and the rust. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 131,251.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497967December 19, 2022
POWER TRAIN
When stepping on the gas after stopping at a stop light or similar situation, the car acts like it's stalling for 2 - 3 seconds before finally going forward. It's intermittent. I've been told by the Nissan dealership that when they did the diagnostic check, that the error code P0868 came up long enough to be caught for the report but did not stop at that error code. This error code says it's "Fluid pressure low". My Nissan advisor said that it is not a hard failure because it did not stop at this error. However, they do recommend that the transmission be replaced. I have been reading a lot online about other Murano owners having this similar issue or an issue with their transmission. I had it at the dealership twice before this last result I mentioned above.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498018December 19, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2016 Nissan Murano. The contact stated that while his wife was driving at an undisclosed speed, the vehicle experienced phantom braking. The failure resulted in another vehicle rear-ending his vehicle in a collision. The air bags did not deploy. The contact’s wife did not sustain any injuries and medical attention was not received. No police report was filed. The contact’s wife was able to drive away from the collision site. The vehicle was taken to the dealer, and the dealer informed the contact that they would reset the error code and clean the camera. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 110,607.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11497863December 17, 2022
POWER TRAIN
The transfer case need to be replaced. I took my vehicle to the dealer a few months ago and they told me I had a leak but didn't know where it was coming from. I took it back to the dealer yesterday 12/16/22 and they told me where the leak is coming from. The cvt fluid is leaking from the lh axle seal. Murano owners have been complaining about this same issue. The dealership is charging me $712.59 for an issue that I didn't cause. The dealership need to fix this for free because this issued happened during the making of the vehicle and shouldn't fall on the buyer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497703December 16, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Forward Collision Warning lamp in dashboard lights up and cruise control is disabled. This consistently happens at 10.8 miles in the morning when the vehicle is driven for the first time of the day. If you shut the vehicle off then restart the vehicle it only goes a few miles before the Forward Collision Warning lamp lights up again and cruise control is disabled. This happens regardless of whether cruise control is in use, or if cruise control is not in use. The following Service Bulletin describes the issue with my vehicle perfectly and replacing the ICC distance sensor at the end of the flow chart, https://static.nhtsa.gov/odi/tsbs/2020/MC-10179568-0001.pdf. I do not understand why Nissan has recognized the defect, issued a service bulletin, and chosen not to issue a recall for this safety related issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497644December 15, 2022
UNKNOWN OR OTHER, SUSPENSION
To whom this may concern ,Y husband owns a Nissan Murano 2007 AWD. He uses this car as his daily as he has to travel for work from Shirley NY to Garden City NY 5-6 times a week . On Dec 10th as he was leaving home to go to work he got on the main road and his car lost control . Thank god there was no one around him and everyone was alert because his car almost caused a fatal accident . My father was able to tow it back home and I started calling mechanic shops to see who would be able to check his car and fix it asap . I finally get in touch with a mechanic and my father takes it to his shop the mechanic looked at the car and told us that his whole K Frame was rusted and came off completely . He said “ this is a common issue with Nissan Murano 2007 , I worked at Nissan dealership and we would see this all the time and it’s very dangerous you cannot drive this car” My question is if this is such a common issue . Why isn’t this recalled? Why are these car still out on the road? We have to spend insane amount of money that we don’t have to fix this issue because we can’t afford to buy a brand new car but no only that my husband could’ve almost lost his life and hurt other ones because of this issue . This seriously needs to be fixed . After doing my research I see many people complained about this not only a while back but recently and still nothing has been done . Our car is still in the shop and we have no idea when we’ll get it back due to the cost of these parts . Please do something about this .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496763December 9, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving the vehicle will suddenly stop moving, loses acceleration ability & all the dashboard lights turn on. I had work done back in Feb 22 replacing cam shaft sensors. Now Dec 22 the same thing began happening again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496604December 8, 2022
ELECTRICAL SYSTEM, STEERING, VEHICLE SPEED CONTROL
Please recall electrical system, started out the doors not locking and trunk wont open then inside lights would not come on. I put my steering wheel down lower and when I did the car would not start. The inside lights come on when the car wont start then when I move steering wheel back up the lights go back off and the car will start again. The all wheel drive lock button will not work and the all wheel drive kicks in and out on it's own while driving the vehicle. While my children and I were on our way to town the vehicle started to lose power and the steering wheel was hard to handle then the all wheel drive locked in and out and then power was back. It was scary and it almost caused me to crash and people to crash into me from sudden speed reduction. The mechanics I take my vehicles to told me I'll have to take it to a Nissan dealership to get the electrical system taken care of or replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496089December 5, 2022
ENGINE
The contact owns a 2017 Nissan Murano. The contact stated she and her son were getting sick due to " silent fumes" entering the vents of the vehicle. The contact stated no warning light was illuminated. The contact sought medication attention for headaches, high blood pressure, and dizziness. The contact took the vehicle to the local dealer, where a failure was not determined. The dealer replaced the air cabin filter and the engine filter but she continued to experience the same symptoms. The manufacturer had not been informed of the failure. The failure mileage was approximately 103,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11495875December 3, 2022
STRUCTURE:BODY, SUSPENSION
The rear k frame rusted out ,all of a sudden the vehicle started swaying out of control on gravel or wet roads, no rust on the vehicle except the rear k frame, I parked the vehicle because it's unsafe to drive , I understand that this is a problem that effects more than just mine and I hope it's recalled or something is done about it, thank you for looking into it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495916December 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The problem we have with the Murano is the cruise control. We live in a mountainous area and the issue we have is the cruise control will not maintain our speed when going downhill. It wasn't until we had bought the car that we learned that because the vehicle is equipped with a CV transmission that the car cannot downshift to slow the car down in a dissent. The first time we hit a downward slope heading home from the dealer the car increased in speed twenty miles over the set speed. The only waring we got was the cruise control set speed display was flashing. Had we known that the Murano was not able to maintain a reasonable speed going downhill we never would have bought it. We raised our concerns about the cruise control issue to the dealer we purchased it from, and they told us that the manual states that the cruise control won't maintain a reasonable speed in a downhill. Never explaining why it doesn't. We finally got the answer from another Nissan dealer. He explained that a CV transmission cannot downshift to slow a vehcle down because it doesn't have gears. I have spoken to our people that own vehicles with a CV transmission and that their cars can hold a set speed by throttling down and apply brakes. We spoke to a Nissan representative and she had us take the car to another dealership for a diagnostic test, which we did, but never got a response from them. Again, let me state that we would have never bought a car that cannot maintain a reasonable speed going downhill had we known.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494756November 23, 2022
POWER TRAIN, ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2010 Nissan Murano. The contact stated while driving at various speeds, the transmission was slipping in and out of gear. The check engine warning light was illuminated. The vehicle was taken to a local Pep Boys where it was diagnosed that the catalytic converter had failed, the camshaft position sensor, and the power train system also had failed. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 171,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494617November 22, 2022
SEATS
I just got in my car and got on interstate no I turned on the heated seat cause I was alittle chilly and about 10 mins later I smelled something and smelled like burning plastic and yep sure was whole back of seat was in flames and I almost wrecked trying to get to side of the road and I started patting it and I finally found some water and dumped it on it and my hands had plastic melted all over it and now I have blisters and big whole in back of seat and honestly scared to death to even drive!
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#11494248November 19, 2022
WHEELS
TPMS light always ON. The tire pressure are all good but still shows the sign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494147November 18, 2022
UNKNOWN OR OTHER
The door locks for this vehicle are unreliable. I have had to replace all 4 on this vehicle and many other locks on my previous 2 Murano vehicles. They will not lock/unlock reliably. Sometimes they will not unlock when exiting the vehicle. They cannot be counted on in an emergency to unlock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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