Nissan Murano Complaints

5,967 consumer complaints on file.

#11507190February 14, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2020 Nissan Murano. The contact stated that while driving at 60 MPH with the cruise control activated, the vehicle experienced unintended acceleration. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506432February 9, 2023
SUSPENSION, STRUCTURE:BODY
Rear sub frame rusted through on passenger side. Allows irregular motion of wheel and bumping of detached parts. Causes vehicle float when brake is applied. Unsafe to drive confirmed by independent and dealership technicians. Braking at medium or high speed could cause severe float, loss of control, accident, further damage. I am not driving the vehicle. Ii is a low-miles, well-maintained vehicle. No accident occurred. I noticed it early and got the diagnosis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506185February 8, 2023
SUSPENSION, SEATS
What component or system failed or malfunctioned, and is it available for inspection upon request? -Front Driver Seat and the rear subframe. Yes How was your safety or the safety of others put at risk? -Seat moves around while driving. The subframe is bad, which if it broke could be dangerous. Has the problem been reproduced or confirmed by a dealer or independent service center? -No, my husband is my mechanic Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -No. They seat was like that when we bought the car in 2021. The subframe was noticed last night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505875February 6, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2022 Nissan Murano. The contact stated that upon entering the vehicle, she noticed a puddle of water on the front and rear floorboards of the vehicle. The vehicle was taken to the dealer where it was diagnosed that water had entered around the windshield enclosure. The windshield was replaced, and the vehicle was repaired; however, the contact stated that she was concerned that the water damage could cause future issues. The manufacturer was notified of the failure and the contact was informed to take the vehicle back to the dealer. The contact was provided a case number. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505114February 2, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving down interstate the car's automatic collision breaking system activated and brought the car to an immediate stop. While breaking the information screen in the steering wheel area flashed red with an explanation point symbol but as soon as the breaking was done it went away and no other lights appeared on the dash indicating an issue. There was nothing that should have triggered the automatic collision braking system to have engaged. Had someone been directly behind me this could have easily caused an accident by them slamming into the back of my car as nothing would have caused them to expect sudden breaking by me. The unexpected sudden breaking happened twice within a 10 minute window while driving on interstate. I have driven it minimally since so I could have it looked at by the dealer to review the issue as it is under warranty and I felt it unsafe to drive. The car has been inspected by a Nissan dealer and they are unable to reproduce the issue and are not taking any repair action at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504958February 1, 2023
AIR BAGS, SEATS
2012 Nissan Murano. Airbag red light always blinking plus passenger seat airbag says it’s “off”. Loads of similar complaints on web sites. Took to Annapolis Nilsson on Riva Road today. They were very aware of issue but said there is no recall. So both airbags will not inflate, not just passenger seat. Web complaints confirm this with actual accidents and there is no recall? Dealership said NONE of the parts including seat are available any more(I would guess because they all failed) but were told if we found the parts and seat at a used parts place then the dealership would put in for a cost but there would NOT be any warranty! Really? There should be a recall on this issue, how can we get this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504239January 28, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My 2018 Nissan Murano Intelligent Forward Collision Warning System (IFCWS) kicks on randomly and inadvertently when there is no forward collision risk. This causes the IFCWS light to come on and the cruise control to be disabled while driving causing a higher risk of an accident. This is a known issue that has yet to have a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503886January 26, 2023
POWER TRAIN
I took my vehicle to jack Ingram nissan on 1/26/2023 because the car started, jerking, stalling, shuddering, hesitating, and premature transmission failure. They told me at Jack Ingram nissan that my CVT transmission was bad. I just had the CVT transmission flushed in May 2022 and nothing was wrong wit my transmission then. My vehicle only has 90,200 miles on it so nothing should be wrong with the transmission. It has been reported that several complaints about the CVT Transmission in Nissan Muranos and several other nissan models go bad when the car does not have 100,000+ miles on them. Nissan dealers ships refuses to take the necessary steps and make the necessary repairs for this ongoing problem with there CVT Transmissions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503589January 25, 2023
SUSPENSION
We experienced a noise in the rear suspension area of the vehicle while driving, which prompted us to take the car to a Nissan repair facility for an inspection. We were informed the rear subframe components were rusted and needed replacing. We bought this car new in 2011 and it has under 85,000 miles. The car was garaged for most of its life and now needs several thousand dollars of rear subframe suspension parts and labor to make it safe to drive. Just a year year earlier we had to replace the front lower control arms also at the cost of several thousand dollars. These suspension component parts should not fail this early in the life of this Nissan Murano SUV, especially a car that has less than 85,000 miles, that was properly maintained and in excellent condition. As this is a safety issue we are wondering why Nissan or the Federal government has not recalled or at least agreed to repair this issue for owners of this vehicle. There have been many Technical Service Bulletins issued on this defect for many years (since 2007 onward), but no response. I guess for the government and Nissan to acknowledge a safety issue with this car in todays marketplace, it appears a crash, fire, injury or death must occur for someone to take action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503122January 23, 2023
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Driver sunroof exploded while driving. Nothing impacted the glass to my knowledge. Occurred on 1/21/23, 54xxx miles on the vehicle, no previous accidents. Gloomy day approx 30F, heat on and drivers window opened about an inch. No injuries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502047January 16, 2023
SEAT BELTS
Seat belt may be defective as it is very difficult to fasten. I think if I were to get into an accident it would fail. I bought the car in 2016 and it seems Nissan may have used a poor design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501886January 15, 2023
SUSPENSION, STEERING
This is a 2020 Nissan Murano S. The vehicle has been well maintained and taken to the dealership for maintenance periodically. I usually take my vehicle to either Antwerpen Nissan Clarksville or Antwerpen Nissan Security. I took my vehicle to Antwerpen Nissan Security for a transmission flush and change. Shortly after that service I started to notice an oil smell coming into the cabin. I took it back to them twice and they did not see any leakage or anything to cause the smell. I later took my car to Antwerpen Clarksville. They didn't notice the smell but said I needed to replace both front lower control arms for $1655.88. Front lower control arms splitting, dry rotting. This car was purchased brand new and only had 62K miles. This appears to be premature wear and of course the warranty as passed, which would have been 5 years or 60,000 miles. Out of all the visits I had, no one seen this premature wear on the control arm until this visit. This doesn't happen overnight, and I think Nissan should cover this. My vehicle was seen at Antwerpen Nissan at 56k and inspected and the dealer never mentioned this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501791January 14, 2023
SUSPENSION, WHEELS
Rear subframe rusted tire bent in word
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501794January 14, 2023
AIR BAGS
The icon for the passenger airbags are flashing on my vehicle dashboard about two months ago (11/2022). Back in 2013 my vehicle was in a crash with substantial front end damage…no other vehicle was involved. Also the airbags in front row seats did not deploy. I’m planning on taking in my vehicle to get it checked out and tuned. Any guidance from NHTSA is greatly appreciated. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501584January 13, 2023
STEERING, SUSPENSION, WHEELS
The progressive rattling/ shaking from the steering wheel has led to some close calls driving on multi lane roads the curve to the left at all. I've never had a single service light turn on even though steering and wheel issues were apparent. Every bump and cranny on the road is felt causing disturbance in ability to steer especially during in town driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501201January 11, 2023
UNKNOWN OR OTHER
Moon roof exploded showing glass down into the head liner. had the roof panel been open it would have showered down into the cabin potentially causing injury or distracting me and causing a potential accident. the moon roof was closed at the time of occurrence and there were no large vehicles in front of me at the time that could have sent a road hazard toward my car, the shattering of the glass was load enough that for a moment i thought a tire had blown before realizing it was the roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501185January 11, 2023
UNKNOWN OR OTHER
My wife was victim to a hit and run driver on 30 Dec 22. Our 2022 Nissan Murano's AUTOMATIC COLLISION NOTIFICATION SYSTEM FAILED TO ACTIVATE UPON COLLISION. There were no warnings in the car prior. Additionally, the secondary system known as the "SOS BUTTON" which My Wife manually activated REPEATEDLY for 15 minutes failed. She called 911 and after 45 minutes a trooper finally arrived to help her. Unbelievably, this manufacturer advised us to "routinely test" the system to ensure it is active!!! No explanation how (we press the SOS button each time we start the vehicle now, and feel afraid to drive it, (but we have no other option). Nissan has not reached out to us until recently to express their denial of the system failure (this system failure has already been verified by two separate Nissan agents where three separate reported failures occurred that same day PRIOR to the accident). We were not notified. Our request to Fred Anderson Nissan and the manufacturer for a "buy back" were denied. I'm a 100% disabled Veteran (Retiree) and my wife is also a disabled Veteran (Retiree). One year ago we put our ENTIRE LIFE SAVINGS of $22,000.00 down-payment on the Murano,as it offered the most safety features available, specifically the Automatic Collision Notification system, which is to notify a specially trained agent to initiate emergency services. This system is a major priority for us. The dealership's only response is to trade the vehicle in (lose our $22,000.00 in the process) and purchase another Nissan with the same system in place. Our new vehicle has depreciated almost 40% in less than one year. We're being forced by the manufacturer to either keep this car with documented safety failures, or sacrifice our life Savings and begin anew with another 6 year payment, with zero equity. we have just begun to travel in this "perfect vehicle", after serving a combined 60 years of service to our country. Our financial future is at stake, and we did nothing to cause this.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11500761January 9, 2023
SUSPENSION
I took my car in to get a tire alignment and the mechanic could not do it and pointed out the rusted out sub rear frame on the driver side. I took to a auto collision shop and will not touch it for liability reasons. if im driving 70 mph down the interstate and the back wheel bends in from the rust, there is going to be a serious accident. i am without a vehicle at the moment till this is resolved. There are hundreds of posts of the same problem online and suprised there is not a recall. I am the least dramatic person but i fear for the safety of my life if i keep driving the way it is if not fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500849January 9, 2023
AIR BAGS
The front passenger seat occupant warning light was flashing. I took the vehicle to the Nissan dealership was charged $185 dollars and was told the front seat occupancy-classification sensor (OCS), needed to be replaced and it would cost me 0ver $5,900 dollars. The vehicle only has 22K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500604January 7, 2023
STRUCTURE:BODY, SUSPENSION
When i applied the brakes the car pulled to the right so I brought it to my mechanic to find out the rear control arm bracket pulled out of the sub frame near the body bushing the rest of the car is not rotten only parts of the sub frame
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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