Nissan Murano Complaints

5,967 consumer complaints on file.

#10394771April 1, 2011
SEATS
THE DRIVER'S SEAT BRACKET, OUTSIDE REAR BROKE AS I SWING MY BODY AROUND TO EXIT THE CAR. THE BACK OF THE SEAT FELL SHARPLY ABOUT 4" AND I FOUND MYSELF BETWEEN THE PILLAR AND THE SEAT. I LIVE IN A MOUNTAINOUS COUNTY IN CALIFORNIA, AND REGULARLY TRAVEL FOR BUSINESS (2 - 4 TIMES PER WEEK) BETWEEN 3 OTHER COUNTIES, SAME TOPOGRAPHY. IF THIS HAD OCCURRED WHILE MAKING ONE OF THESE TRIPS THE RESULT WOULD HAVE BEEN CATASTROPHIC, A HEAD-ON, ROLL-OVER, OR OVER THE CLIFF. THANK GOD THIS OCCURRED IN THE VALLEY, AND WHEN I WAS STOPPED. I HAD TO HAVE A TEMPORARY REPAIR AT A FURNITURE REPAIR STORE JUST TO BE ABLE TO DRIVE THE CAR. HE FASHIONED A WOODEN SUPPORT TO KEEP THE SEAT UPRIGHT AND STRAPPED IT BENEATH THE SEAT. ON GETTING TO SANTA ROSA, CA, I TOOK TO VEHICLE INTO NISSAN OF SANTA ROSA AND SPOKE TO THE SERVICE DEPARTMENT. HE MENTIONED THEY SEE THIS WEEKLY, AND WANTED TO CHARGE ME A DIAGNOSTIC FEE. I BALKED AT THAT, WAS SENT TO THE CONSUMER HOT-LINE, AND THEY WOULDN'T FILE A REPORT UNTIL IT WAS DIAGNOSED AT THE DEALERSHIP. I GOT THEM TO WAIVE THE FEE. WENT BACK TO THE DEALERSHIP HAD IT DIAGNOSED. THEY WANTED TO CHARGE ME OVER $800 DOLLARS TO FIX IT. SEVERAL DAYS LATER I GET A CALL FROM THE CONSUMER DIVISION OF NISSAN SAYING THEY WOULD DO NOTHING WITH MY CLAIM. OF COURSE THEY WOULDN'T IF THEY SELL AN EXPENSIVE PART PLUS LABOR ON A REGULAR BASIS. SINCE THEN I HAVE TALKED TO SEVERAL OTHER TECHNICIANS IN BOTH THE SANTA ROSA AND PETALUMA, CA DEALERSHIPS. IT WAS CONFIRMED THIS IS A REGULAR FAILURE. I'M AMAZED THAT THERE HAVE BEEN NO ANY FATALITIES, OR MAYBE THERE HAVE. THE FACT THAT NISSAN HAS NOT RE-ENGINEERED THIS PART, OR CREATED A MOD FOR THIS FIX HAS ME QUESTIONING THE INTEGRITY OF NISSAN PRODUCTS. HOW MANY PEOPLE HAVE TO DIE BEFORE THEY DO THE RIGHT THING. IS THIS THE ONLY COMPLAINT FILED WITH THE NHTSA? WE FOUND THIS PROBLEM DISCUSSED NUMEROUS PLACES ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393817March 31, 2011
VISIBILITY, LATCHES/LOCKS/LINKAGES
WHEN I LOCK MY DOORS THEY GO DOWN ALL BY THEMSELVES. YESTERDAY THEY WENT DOWN THE CAR GOT SOAKED INSIDE. I DON'T FEEL SAFE BECAUSE ANYBODY CAN REACH THEIR HAND IN AND OPEN THE DOORS. CAR IS 4 YEARS OLD. SHOULDNT BE HAVING THESE MAJOR REPAIR PROBLEMS. SO FAR STRESS CRACKED WINDSHIELD, SQUEALING BRAKES, NOW ALL FOUR WINDOWS GOING DOWN AFTER I LOCK IT. THIS IS A MAJOR SAFETY ISSUE WHAT IF THE DOORS LOCK AND THE WINDOWS DECIDE NOT TOGO DOWN ANYMORE SOMETHING IS BAD WRONG WITH THE LOCKING MECHANISM. I WANT TO KNOW WHY THERE HASN'T BEEN A RECALL FOR THIS VERY DISTURBING FAILURE .BELOW IT DOESN'T GIVE YOU A CHOICE TO EXPLAIN WHAT IS REALLY WRONG WITH THE CAR THANK YOU FOR LETTING ME EXPLAIN NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393864March 31, 2011
SEATS
I OWN A 2004 NISSAN MURANO AND THE DRIVER SEAT HAS BROKEN WITHIN THE LAST 2 MONTHS. IT ROCKS SIDE TO SIDE AND FRONT TO BACK WHEN APPLYING THE BRAKES. I TOOK IT TO A MECHANIC AND PAID TO HAVE IT WELDED BUT IT DID NOT HOLD. THIS IS DANGEROUS AS IF IT BREAKS WHILE DRIVING, THIS STRUCTURE FAILURE TO THE DRIVER SEAT COULD CAUSE A FATALITY. THIS IS A COMMON PROBLEM WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393683March 30, 2011
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2007 NISSAN MURANO. AFTER I LOCK THE DOORS THE WINDOWS GO DOWN ALL BY THEMSELVES. THIS IS A SAFETY ISSUE. IT HAPPENS ALL THE TIME A LOT OF PEOPLE HAVE THIS PROBLEM WITH THEIR MURANO'S. THE CONSUMER STATED THE REAR DOOR WAS CLOSED AND APPEARED TO BE LATCHED SECURELY WHEN HE DROVE OFF. HOWEVER, THE DOOR FLEW OPEN IN THE MIDDLE OF THE STREET. UPDATED IVOQ 04/27/11 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393758March 30, 2011
ENGINE AND ENGINE COOLING
RECALL ON SOME 2003 NISSAN MURANO CAM SENSORS. MY VIN DOES NOT FALL UNDER THIS RECALL BUT IS HAVING THE EXACT SAME ISSUES THAT THE CAM SENSOR RECALL STATES. IF THIS IS THE CASE THEN ALL 2003 NISSAN MURANOS SHOULD BE COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393756March 30, 2011
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SEIZED WITHOUT WARNING. THERE WAS AN UNKNOWN FLUID LEAKING FROM THE VENTS AND SMOKE EMITTING FROM THE TRANSFER CASE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC SHOP WHERE THE CONTACT WAS ADVISED THAT THE TRANSFER CASE WAS DEFECTIVE AND WOULD NEED REPLACING. THE CONTACT STATED SHE AUTHORIZED THE MECHANIC TO REPLACE THE DEFECTIVE TRANSFER CASE. THE MANUFACTURER WAS CONTACTED AND A COMPLAINT WAS FILED BUT NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE AND CURRENT MILEAGE WAS 112,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10393050March 28, 2011
SEATS
WE HAVE A 2007 NISSAN MURANO. IN DECEMBER I REALIZED MY DRIVERS SEAT WASN'T ATTACHED ON ONE SIDE. THE "SEAT LIFTER" WAS BROKEN. I DROVE WITH 1/2 OF MY SEAT NOT BEING ATTACHED FOR 2 MONTHS BECAUSE THERE WAS A "NATIONAL BACKORDER" ON THIS PART. I WAS TOLD BY THE REPAIR TECHNICIAN THAT THEY'VE SEEN THIS A LOT RECENTLY, AND THAT IT WAS A THIN PIECE OF METAL SO IT BROKE EASILY. I WAS VERY UNCOMFORTABLE WITH THIS SAFETY ISSUE, BECAUSE MY INFANT CAR SEAT WAS BEHIND MY DRIVERS SEAT. I WAS WORRIED MY SEAT WOULD DETACH IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392449March 22, 2011
VISIBILITY
SUN VISORS IN 2006 NISSAN MURANO FAIL REPEATEDLY ANED WILL FLOP DOWN BLOCKING THE DRIVER'S VIEW CAUSING UNSAFE CONDITION. THIS PROBLEM APPEARS TO BE ONGOING SINCE AT LEAST 2005 MODELS NOT LIITED TO MURANO ONLY. THE INTERNET IS FILLED WITH POSTS OF PEOPLE HAVING THIS PROBLEM AND DEALERSHIPS ARE REPLACING WITH THE SAME PART THAT DOES NOT FIX THE PROBLEM PERMANENTLY AS THESE NEW VISORS FAIL AS WELL. IT STARTED WHEN ONLY HITTING A BUMP. NOW IT OCCURS DURING NORMAL DRIVING INCLDUING AT FREEWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392553March 22, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAD BROUGHT MY CAR FOR REGULAR SCHEDULED SERVICE WHEN I WAS INFORMED ABOUT TRANSMISSION TRANSFER CASE SEAL REQUIRING REPAIR. IT IS ONE OF THE MOST COMMON AND EXPENSIVE PROBLEMS REGARDING THIS CAR HOWEVER NISSAN REFUSES TO ISSUE A RECALL ON THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392337March 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN YOU COME TO A COMPLETE STOP AND THEN PRESS THE ACCELERATOR DOWN THE CAR DOES NOT MOVE INITIALLY. IF YOU HOLD THE ACCELERATOR DOWN AFTER A FEW SECONDS THE CAR WILL START TO MOVE. THIS HAS HAPPENED 3 TIMES IN THE LAST 6 MONTHS AFTER DRIVING THE CAR FOR ABOUT 20-30 MINS. IN STOP AND GO TRAFFIC. THE NEXT DAY EVERYTHING WORKS LIKE IT SHOULD. I HAVE TAKEN IT TO A NISSAN DEALER AND AT FIRST THEY COULD NOT EVEN FIND A PROBLEM SINCE THEY COULD NOT DUPLICATE WHAT I DESCRIBED. THE SECOND TIME I TOOK IT BACK THEY MANAGED TO GET A SERVICE CODE RELATED TO THE VALVE BODY ON THE TRANSMISSION. NISSAN HAS A SERVICE BULLETIN ISSUED RELATED TO THIS SITUATION, WHICH INSTRUCTS THE VALVE BODY TO BE REPLACED AT A COST OF $1700. SINCE YOU NEVER KNOW WHEN THIS DELAYED ACCELERATION WILL OCCUR IT IS VERY DANGEROUS TO ENTER OR CROSS TRAFFIC WHEN IT OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392398March 21, 2011
UNKNOWN OR OTHER
2005 NISSAN MURANO SUN VISOR ON THE DRIVER'S SEAT FALLING OFF SUDDENLY AND BLOCKING DRIVER VISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392426March 21, 2011
VISIBILITY
FLOPPY SUN VISORS 2006 NISSAN MURANO. BOTH SUN VISORS WILL NO LONGER REMAIN IN PLACE. THEY IMPAIR/BLOCK SIGHT AND ARE VERY DISTRACTING. THIS MAKES IT VERY UNSAFE TO DRIVE AS YOU HAVE TO KEEP FIGHTING WITH THE VISORS TO MOVE THEM OUT OF THE WAY SO YOU CAN SEE. MANY, MANY OTHER MURANO DRIVERS HAVE THE SAME PROBLEM. THIS IS CLEARLY A PROBLEM NISSAN NEEDS TO ADDRESS/RECALL BEFORE MAJOR ACCIDENTS OCCUR BECAUSE YOU CAN'T KEEP BOTH HANDS ON THE WHEEL SINCE YOU HAVE TO KEEP MOVING THE FLOPPY VISOR OUT OF THE WAY SO YOU CAN SEE. NOT BEING ABLE TO HAVE A CLEAR LINE OF SIGHT WITH A VISOR CONSTANTLY IN YOUR WAY IS A SERIOUS PROBLEM. I HAVE TRIED TO FIND A SOLUTION FOR THIS PROBLEM BUT NOTHING SEEMS TO WORK. IT IS A MANUFACTURING/DESIGN MALFUNCTION. THIS PROBLEM IS JUST AS BAD AS PEOPLE DRIVING WHILE ON THEIR CELL PHONES. DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390579March 18, 2011
VISIBILITY
THE SUN VISOR ON THE DRIVERS SIDE OF MY 06 NISSAN MURANO FALLS DOWN CONSTANTLY BLOCKING MY VIEW WHEN I AM DRIVING. IT HAS BEEN REPLACED ONCE BUT NOW THE REPLACEMENT HAS BEEN DOING THE SAME THING. SOMETIMES IT WILL STAY UP FOR HALF AN HOUR AND THEN OTHER TIMES IT FALLS EVERY 5 MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390602March 18, 2011
SEATS
DEAR SIR/MADAM, I HAVE A NISSAN MURANO 2006 AND I AM THE SECOND OWNER...I GOT THIS CAR ON MARCH 2010. ON FEB 15TH 2011, WHEN I ENTERED THE CAR AND PUT THE KEY IN IGNITION I HEARD A POPPING SOUND IN THE DRIVER SIDE CAR SEAT ...SINCE THEN THE CAR SEAT IS ROCKING TOWARDS THE LEFT BACK SIDE AND SEEMS LIKE IT CAN FALL ANYTIME...I TOOK IT TO THE DEALER AND HE SAID ITS A COMMON PROBLEM IN MURANO AND WILL COST 1100$. I THINK THIS SHOULD BE REPORTED AND YOU GUYS SHOULD TAKE A PROPER ACTION AGAINST THE CAR MANUFACTURER...I CAN SEE HUNDREDS AND THOUSANDS OF POSTS RELATED TO THIS PROBLEM ONLINE....SO THIS IS DEFINITELY A DEFECT IN MANUFACTURING AND SHOULD BE RECALLED. I BELIEVE YOU WILL DO THE NEEDFUL THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392051March 17, 2011
SEATS
WHILE DRIVING DOWN THE STREET, I HEARD A "SNAP" AND THEN MY SEAT TIPPED BACKWARDS AND TO THE LEFT. WHILE DRIVING HOME, EVERY SPEED BUMP I WENT OVER MADE THE SEAT BOUNCE AS IT IS NOT HELD DOWN. I CALLED THE DEALERSHIP AND TOLD THE MAN WHO ANSWERED THE PHONE THAT THE SEAT IN MY CAR BROKE AS I WAS DRIVING. HE ASKED ME, "MURANO?" I SAID, "YES." HE SAID, "2004 OR 2005?" I SAID, "2005." HE SAID, "THAT WILL COST $1,300 TO FIX. I KNOW WHAT THE PROBLEM IS. IT HAPPENS ALL THE TIME ON THE PARTICULAR CAR." I FEEL LIKE THAT HAVING YOUR SEAT BREAK AS YOU ARE DRIVING DOWN THE STREET IS QUITE HAZARDOUS. FORTUNATELY, I DIDN'T HAVE AN ACCIDENT, WHICH IS PROBABLY IN PART BECAUSE I WAS IN A RESIDENTIAL AREA AND GOING SLOW. THIS IS CLEARLY A DEFECTIVE PART AND SHOULD BE REPLACED BY NISSAN. IF IT WASN'T DEFECTIVE, THE MAN AT THE DEALERSHIP WOULD NOT HAVE BEEN ABLE TO IDENTIFY MY CAR WITHOUT ME GIVING HIM ANY PERSONALLY IDENTIFYING INFORMATION ABOUT ME OR MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390487March 17, 2011
VISIBILITY
THE DRIVER SIDE SUN VISOR WILL FALL DOWN FROM ANY POSTION AND BLOCK VISABILY OUT OF THE WINDSHIELD. IT WILL ALSO SCARE THE DRIVER CAUSING HANDS TO LEAVE THE STEERING WHEEL IN SELF PRESERVATION AND TO MOVE THE VISOR OUT OF THE VIEWING AREA. THIS DOES NOT HAPPEN ALL OF THE TIME. SO EACH TIME IT DOES HAPPEN IIT IS A SHOCK TO THE DRIVER. THERE IS NO AFTERMARKET REPAIR. THE DEALER WANTS IN EXCESS OF $300 TO REPLACE IT. THERE IS NO GUARENTEE THAT THE REPLACEMENT WILL NOT PERFORM AS THE ORIGINAL. I HAVE TRIED TO VELCRO THE VISOR IN THE UP POSITION BUT VELCRO WILL NOT STICK TO THE HEAD LINER VERY WELL. ALSO I NEED THE VISOR IN MORE THAN JUST AN UP OR DOWN POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390210March 15, 2011
SEATS
BROKEN DRIVERS SEAT FRAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10391873March 15, 2011
VISIBILITY
DRIVER SIDE SUNVISOR FAILS TO STAY IN RAISED POSITION. CAN DROP UNEXPECTEDLY, CAUSING LOSS OF VIEW OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390016March 14, 2011
LATCHES/LOCKS/LINKAGES
THE PASSENGER DOOR DOES NOT LOCK OR UNLOCK CONSISTENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390136March 14, 2011
SEATS
I HAVE A 2006 MURANO AND THE LEFT SIDE OF DRIVER SEAT BROKE WHILE GETTING IN THE CAR. THE ELECTRICAL COMPONENT STILL WORKS, BUT THE SEAT IS WOBBLY AND UNSTABLE. APPARENTLY THOUSANDS OF MURANOS HAVE EXPERIENCED THE SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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