Nissan Murano Complaints

5,967 consumer complaints on file.

#10386257March 2, 2011
LATCHES/LOCKS/LINKAGES
2003 NISSAN MURANO HAS FAULTY DOOR LOCKS. DRIVERS DOOR LOCKS W/OUT NOTICE LOCKS ME OUT. PASSENGER DOOR WILL NOT LOCK OR UNLOCK W/ KEY FOB AND SINCE THERE IS NO KEY ON THE PASSENGER OUTSIDE IT IS EXTREMELY INCONVENIENT TO GO AROUND TO THE DRIVERS SIDE TO PE THE PASSENGER DOOR. NEW DOOR ACTUATORS ARE $1500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386012March 1, 2011
EQUIPMENT, VISIBILITY
MY DRIVER SIDE SUN VISOR DOES NOT STAY IN THE UP POSITION. IT DROOPS DOWN INTERMITTENT BLOCKING SIGHT OF VIEW. THIS IS DANGEROUS WHEN I DRIVE AT NIGHT TIME WHEN THE SUN VISOR IS IN THE DOWN POSITION ALL THE TIME. THIS IS ON A 2007 NISSAN MURANO. I WAS TOLD THAT THE REPAIR/REPLACEMENT WILL BE ~$500 AND THE EXTENDED WARRANTY DOES NOT COVER FOR THIS DEFECTIVE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10387289March 1, 2011
VISIBILITY
MY NISSAN MURANO HAS A DEFECTIVE DRIVER SIDE VISOR. IT CONSTANTLY FALLS FROM THE "UP POSITION" INTO DRIVERS VISION. THIS CAUSED AN ACCIDENT!!! I WAS TRAVELING DOWNHILL ON A SNOW/ICE COVERED ROAD, I HIT A BUMP AND THE VISOR FELL INTO MY VISION I REACHED TO PUT THE VISOR BACK INTO THE UP POSITION. PUSHED IT INTO PLACE AND IT IMMEDIATELY FELL AGAIN I PUSHED IT BACK UP(DISTRACTING MY ATTENTION FROM THE ROAD IN FRONT OF ME) AND NOTICED A CAR STOPPED IN THE MIDDLE OF THE ROAD, I SWERVED TO MISS THE STALLED CAR, I AVOIDED HITTING THE CAR BUT AS I SWERVED I RAN OVER BLACK ICE THE CAR GOT SIDEWAYS AND HIT A CONCRETE BARRICADE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10384482February 25, 2011
SEATS
2005 NISSAN MURANO DRIVERS SEAT BRACKET IS BROKEN, SEAT HAS BEEN DEEMED UNSAFE TO DRIVE BY NISSAN DEALER. SEAT ROCKS WHEN GOING AROUND CORNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384334February 24, 2011
ENGINE AND ENGINE COOLING
STOP ALL OF A SUDDEN WHEN DRIVING IT, VERY DANGEROUS IF DRIVING ON HIGHWAY. BROUGHT TO BODY SHOP AND CHECKED, CAM SENSOR PROBLEM SHOULD HAVE A RECALL. CALL NISSAN, SAID VIN NUMBER DOESN'T SHOW ANY RECALL. COST 300 TO FIX, PROBLEM MAY HAPPEN AGAIN. NISSAN VERY IRRESPONSIBLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384122February 23, 2011
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE EXHIBITED AN ABNORMAL CRACKING NOISE FROM THE FRONT END. THE CONTACT THEN NOTICED SMOKE COMING FROM UNDER THE HOOD. THE CPNTACT PULLED OVER AND SHUT THE ENGINE OFF. THE CONTACT THEN NOTICED THE TRANSFER CASE WAS FRACTURED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS TOLD THAT THE TRANSFER CASE WAS FRACTURED AND LEAKING FLUIDS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 146,00 AND THE CURRENT MILEAGE IS 147,000. UPDATED 03/22/11*LJ UPDATED 11/16/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384153February 23, 2011
SEATS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE METAL BRACKET THAT HELD THE DRIVER SEAT IN PLACE FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THEY WOULD NEED TO REPLACE THE LIFTER LINK ASSEMBLY AND MOTOR. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383905February 21, 2011
VISIBILITY
2006 NISSAN MURANO - DRIVER'S SIDE SUN VISOR WILL NOT STAY UP. IT FLOPS DOWN WITH NO WARNING. THE CLIP IS FINE - IT STAYS IN THE CLIP. HOWEVER, IT DOES FALL DOWN OVER THE ROD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383397February 20, 2011
LATCHES/LOCKS/LINKAGES
THE ACTUATOR FOR ALL OF MY DOOR IN THE 2005 NISSAN MURANO BROKE. SO WHY IS IT A SAFETY ISSUE? 1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. 3. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383269February 18, 2011
SEATS
I OWN A 2005 NISSAN MURANO. THE DRIVER SEAT IS ROCKING AND MOVING WHILE DRIVING THE CAR BECAUSE THE SEAT BRACKET THAT HOLDS THE SEAT TO THE FLOOR FAILED. I FIXED IT IN 2008 AND PAID APPROX. $ 1,000.00 AND AGAIN IT HAPPENED IN 2011 THE SEAT IS ROCKING AND MOVING TOWARD THE LEFT SIDE WHICH HAPPENED WHILE I WAS DRIVING AND ALMOST CAUSED A SERIOUS ACCIDENT BY LOSING CONTROL OF THE CAR. I CALLED THE NISSAN NORTH AMERICA SEVERAL TIMES AND THEY DECLINE TO EVEN ADMIT THAT THERE IS A DEFECT IN THE BRACKET HOLDING THE SEAT. THIS IS A SAFETY HAZARD ISSUE WHICH COULD CAUSE A FATAL ACCIDENT BY LOSING CONTROL OF THE CAR WHEN THE SEAT SNAPS AWAY FROM ITS TRACK. THIS PROBLEM HAVE BEEN INVESTIGATED BY THE US DEPARTMENT OF SAFETY AND AS OF TODAY NISSAN REFUSE TO RECALL THE NISSAN MURANOS AND TRY TO PERMENATLY FIX THE PROBLEM. THE NISAAN DEALERSHIPS RECOGNIZE THE PROBLEM BECAUSE A TSB # 05043 WAS ISSUED BY NISSAN TO ALL DEALERSHIPS TO ALERT THEM AND SHOW THEM HOW TO TEMPORARY FIX THE PROBLEM. THE COST OF THE PART DOUBLED IN TWO YEARS BECAUSE OF THE HIGH DEMAND. THIS IS A SAFETY HAZARD ISSUE AND A FATAL ACCIDENT IS WAITING TO HAPPEN. NISSAN SHOULD ADDRESS THE PROBLEM WITH THE SEATS AND FIX IT WITHOUT ANY COST FOR THE CONSUMER. A RECALL MUST BE ISSUED BY NISSAN BEFORE ITS TOO LATE. IT IS UNBELIEVABLE THAT NISSAN DOUBLE THE PRICE ON THE PART NEEDED TO FIX THE PROBLEM AND FORCE THE CONSUMER TO PAY FOR IT KNOWING THAT THIS WILL NOT FIX THE SEATS PERMANENTLY. THE BRACKETS THAT HOLD THE SEATS MUST BE RE-DESIGNED TO CARRY THE WEIGHT OF THE DRIVER WITHOUT SNAPPING AND BREAKING WHILE DRIVING. I URGE THE US DEPARTMENT OF TRANSPORTATION TO RE-INVESTIGATE THE SEATS IN THE 2005 MURANO AND NOT WAIT UNTIL A FATAL ACCIDENT HAPPENS. THIS IS A SERIOUS ISSUE AND IT SHOULD NOT BE IGNORED. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382866February 16, 2011
VISIBILITY
THE DRIVER'S SIDE VISOR WILL NOT STAY IN THE STOWED POSITION. IT FALLS DOWN INTO THE DRIVER'S LINE OF SIGHT OBSTRUCTING HIS/HER VISION. IT HAPPENS INTERMITTENTLY, SURPRISING THE DRIVER, CAUSING A SAFETY HAZARD. TO KEEP IT OUT OF THE WAY, ONE HAND MUST BE USED TO HOLD IT UP, LEAVING ONLY ONE HAND TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383690February 16, 2011
SEATS
2005 NISSAN MURANO. CONSUMER STATES WELDS HAVE BROKEN FOR A SECOND TIME ON THE DRIVER'S SIDE SEAT. *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382904February 16, 2011
VISIBILITY
DRIVER SIDE SUN VISOR FALLS TO FULL DOWN POSITION BLOCKING DRIVERS VIEW OF THE ROAD. INTERNET INQUIRY SHOWS MANY PEOPLE WITH THIS PROBLEM. NISSAN HAS QUOTED UP TO $400.00 FOR REPLACEMENT VISOR.(SEARCH: MURANO SUN VISOR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382980February 16, 2011
ENGINE AND ENGINE COOLING
I OWN A 2004 NISSAN MURANO AND HAVE HAD TROUBLES WITH VEHICLE HESITATION . IT IS MOST PRESENT WHEN IN STOP AND GO TRAFFIC AND THE ENGINE IS WARM. AFTER ABOUT 20 MINUTES OF STOP AND GO, THE GAS PEDAL DOESN'T RESPOND FOR A FEW SECONDS AND THE VEHICLE SUDDENLY JERKS FORWARD AGGRESSIVELY PRESENTING A VERY DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383004February 16, 2011
LATCHES/LOCKS/LINKAGES
FAILURE OF 2 DOOR LOCKING MECHANISMS IN 2005 MURANO 1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. 3. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T BE, NISSAN SHOULD RECALL THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382822February 15, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I FELT A VIBRATION COMING FROM MY 2007 NISSAN MURANO AND I TOOK IT TO THE DEALER AND THEY SAID THEY DIDN'T FEEL IT. TOOK IT BACK A SECOND TIME AND THEY SAID THAT THEY HAD OVERSERVICED THE CVT(TRANSMISSION) AT A PRIOR SERVICE INTERVAL. THEY SAID THEY RESET THE FLUID LEVEL. TOOK THE CAR AND IT STILL VIBRATED... A WEEK LATER I WAS PONDERING HOW TO FILE A COMPLAINT. TODAY I WAS HEADING TO THE AIRPORT WHEN THE CAR COMPLETELY LOST ALL POWER TO THE CVT. I WAS ENTERING THE HIGHWAY AND I FELT THE ENGINE JUST REV UP AND THE CAR WASN'T MOVING FORWARD WITH MY FOOT ON THE GAS PEDAL. A CAR ALMOST SLAMMED ME IN THE REAR END AND I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED A TOW TRUCK AND TOWED THE CAR TO THE DEALER. THE DEALERSHIP FAILED TO RECOGNIZE THAT THE CVT SHOULD HAVE BEEN REPLACED AND THAT THERE IS ALSO A RECALL ON THE CVT. THIS PUT ME AND ANYONE WHO WAS IN MY CAR IN A DANGEROUS SITUATION WHERE IT COULD HAVE ENDED UP TRAGICALLY IF SOMEONE HAD HIT ME ON THE DRIVER SIDE IF I WAS MAKING A LEFT TURN AND MY CAR LOST POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382833February 15, 2011
SEATS
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE FRAME BENEATH THE DRIVER'S SEAT WAS BROKEN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THE FAILURE, AND CONFIRMED THAT THE FRAME ON THE BOTTOM OF THE SEAT NEEDED TO BE REPLACED . THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER ANY ASSISTANCE, STATING THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 60,000. UPDATED 3/22/11 *CN UPDATED 03/31/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382840February 15, 2011
SEATS
THE DRIVER SEAT FRAME BROKE UNDER NORMAL USE. NO UNUSUAL STRESS WAS PLACED ON THE SEAT TO CAUSE IT TO BREAK. WITH THIS IN MIND, THIS COULD BE A SAFETY ISSUE WHILE THE VEHICLE IS BEING DRIVEN. THE BACK SEAT FRAME BREAKING WHILE BEING DRIVEN COULD CAUSE AN ACCIDENT IF THE DRIVER LOOSE CONTROL OF THE VEHICLE WHEN THE SEAT BACK BREAKS; PARTICULARLY IF BOTH SIDES BREAK AT THE SAME TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382851February 15, 2011
LATCHES/LOCKS/LINKAGES
VEHICLE LOCKING MECHANISMS DO NOT FUNCTION PROPERLY. I PURCHASED MY MURANO BRAND NEW AND EVEN THEN IT HAD A PROBLEM WITH THE GAS TANK COVER OPERATION. IT WOULD WORK BACKWARDS: WHEN YOU LOCK THE VEHICLE IT WOULD OPEN AND VICE VERSA. THEN THE BACK LOCKS STOPPED FUNCTIONING IN CONJUNCTION WITH THE KEY FOB AND THE DRIVER'S CONTROL. LATER IT BECAME AN INTERMITTENT PROBLEM. NOW BOTH OF THE REAR DOOR LOCKS CAN ONLY BE CONTROLLED MANUALLY. THE PASSENGER DOOR HAS STARTED TO DO THE SAME. I'VE ALSO BEEN LOCKED OUT OF MY TRUNK. I BOUGHT GROCERIES AND WAS UNABLE TO OPEN THE TRUNK FROM THE OUTSIDE AND THERE IS NO CONTROL ON THE INSIDE TO OPEN IT EITHER. IN ORDER TO USE THE DOORS AND THEIR LOCKS ACCESS HAS TO BE GAINED FROM OTHER DOORS. IF THE TRUNK LOCKS ITSELF IT BECOMES USELESS AS I CANNOT ACCESS IT. THIS IS A SAFETY ISSUE IN THAT I NEED TO BE ABLE TO OPEN AND CLOSE MY TRUNK IF NEEDED. WHEN THE PROBLEM INITIALLY OCCURRED I WAS UNAWARE AS THERE ARE NO INDICATIONS. I DIDN'T KNOW UNTIL MY YOUNG SON WHO RIDES IN THE BACK SEAT COULD NOT OPEN THE DOOR WHEN I UNLOCKED IT. I HAVE HAD PERSONAL ITEMS STOLEN FROM MY VEHICLE THAT I ASSUMED WAS LOCKED USING THE KEY FOB. STRANGERS CAN ACCESS VEHICLES AND OWNERS WILL BE UNAWARE. THIS IS A SCARY THOUGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382554February 14, 2011
VISIBILITY
DRIVER'S SIDE VISOR WILL NOT STAY IN PLACE. OBSTRUCTS VISIBILITY WHEN DRIVING. COST TO REPLACE/FIX IS $400+. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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