Nissan Murano Complaints

5,967 consumer complaints on file.

#10444803January 22, 2012
SEATS
WHILE STOPPING AT A STOP SIGN - GOING APPROXIMATELY 5 MPH WE HEARD A LOUD CRACKING SOUND FROM THE DRIVER FRONT SEAT. UPON INSPECTION, WE NOTICED THAT THE RIVET THAT HOLDS THE SEAT ON THE SEAT RAIL COMPLETELY SNAPPED OFF. THIS IS FAULTY WORKMANSHIP OR INFERIOR PRODUCTS IN MY MIND AS I'VE HAD A TOYOTA AND FORD IN THE PAST AND NEVER HAD ANY ISSUES WITH THE SEATS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444745January 21, 2012
SEATS
MY DRIVERS FRONT SEAT IS WOBBLY AND LOOSE. MY MECHANIC SAYS THE BASE IS CRACKED AND NEEDS TO BE FIXED. HE WAS TOLD BY NISSAN THAT OTHER MURANOS HAVE THE SAME PROBLEM BUT NOT UNDER WARRANTY AND THEY WILL NOT PAY FOR IT TO BE FIXED. THIS IS A STRUCTURAL PROBLEM AND VERY DANGEROUS IN THE EVENT OF A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444079January 17, 2012
SEATS
I HAD JUST GOT INTO THE CAR AND WAS DRIVING OUT OF A PARKING LOT AND I HEARD A CRACK NOISE AND THE DRIVER SEAT JUST FELL BACK AND LEAN BACK TO THE LEFT. THE SEATING NOW JUST FREELY FALLS BACK AND THE SEAT ROCKS BACK AND FORTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443899January 16, 2012
SEATS
AS I WAS TURNING, THE DRIVER SIDE SEAT COLLAPSED AND SEAT STARTED SHAKING AND WOBBLING TOWARD THE LEFT AND BACKWARD. I MANAGED TO GET TO A SAFE PLACE TO INVESTIGATE THE PROBLEM. THE THIN BRACKET UNDER THE SEAT HAD BROKEN. THE SEAT IS MAKING IT HARD TO STEER SINCE IT CAN WOBBLE ANY TIME I MAKE A TURN. SEARCHING ONLINE, IT APPEARS THAT THIS IS A COMMON COMPLAINT, BUT NISSAN WILL NOT RECALL THIS DEFECTIVE PART. IT COST APPROXIMATELY $467 TO REPLACE AND THERE IS NO GUARANTEE THAT IT WILL NOT HAPPEN AGAIN IN THE NEXT THREE YEARS. THIS IS A MANUFACTURER DEFECT, BUT NISSAN WILL NOT RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443889January 15, 2012
VISIBILITY
VISOR KEEPS FALLING DOWN WHILE DRIVING. I ALMOST GOT INTO A CAR ACCIDENT COUPLE TIMES BECAUSE VISOR FELL DOWN AND BLOCKED MY VIEW. I THINK NISSAN SHOULD RECALL THIS PROBLEM. I RESEARCH THIS PROBLEM ONLINE AND HUNDREDS OF PEOPLE GOT THE SAME PROBLEM. IT'S A VERY SERIOUS PROBLEM AND SHOULD'T BE IGNORED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443784January 14, 2012
POWER TRAIN
LEAKING TRANSMISSION TRANSFER CASE. THIS IS A SERIOUS SAFETY ISSUE AS THE TC CAN FAIL AT ANY TIME. AT HIGHWAY SPEEDS THIS IS A SERIOUS SAFETY ISSUE. NISSAN NA HAS GIVEN EXTENDED WARRANTY ON CVT TRANSMISSION, BUT THE TC IS MOST LIKELY TO FAIL DUE TO LEAKS AND IS NOT COVERED UNDER THE EXTENDED CVT WARRANTY NISSAN JUST CAME OUT WITH. MANY MANY POSTS ON INTERNET BASED ON THIS ISSUE. NNA WILL NOT CORRECT THIS DESIGN DEFECT, EVEN THOUGH IT IS PART OF THE TRANSMISSION. NNA WILL NOT HONOR THE TRANSMISSION EXTENDED WARRANTY ON THE CVT TRANSMISSION, AS THEY SAY THE TC IS NOT PART OF THE TRANSMISSION. REPLACEMENT COST FOR TC IS $3500-$4000 AND IF IT'S LEAKING IT WILL FAIL. SERIOUS SAFETY ISSUE IF VEHICLE IS MOVING, CAUSING POTENTIALLY BODILY INJURY IN A CRASH, OR BODILY INJURY WHILE ON SIDE OF HIGHWAY. I CONTACTED NISSAN NORTH AMERICA AND THEY WOULD NOT ADDRESS THIS OBVIOUS ENGINEERING DEFECT. NISSAN SHOULD BE MADE TO BE RESPONSIBLE FOR THIS DEFECT. THE TC PART IS NOT DESIGNED TO SURVIVE THE LIFE OF THE VEHICLE AND THOUSANDS OF PEOPLE HAVE HAD THIS PART FAIL. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443786January 14, 2012
VISIBILITY
DRIVER SIDE SUN VISOR HAS LOST ITS ABILITY TO MAINTAIN A POSITION OTHER THAN FULLY DOWN OR FULLY UP AND IS OFTEN BLOCKING VISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443796January 14, 2012
SEATS
FAILURE (METAL SNAPPED) OF SEAT BRACKET ON LEFT REAR OF DRIVER'S SEAT. WENT TO DEALER. DEALER WON'T REPAIR FOR FREE DUE TO OUT OF WARRANTY AND ADVISED THAT NISSAN WON'T REPAIR UNDER GOODWILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443693January 13, 2012
STEERING
THE HIGH PRESSURE POWER STEERING HOSE AND SENSOR ASSEMBLY BASICALLY BLEW OUT OF THIS LOVINGLY USED NISSAN MURANO. THIS CAUSED A POWER STEERING "WHINE" WHEN TURNING AND MADE TURNING DIFFICULT AND UNSAFE. FURTHER DUE TO THE NATURE OF THE BLOW OUT VICE SLOW BREAK IT HAPPENED QUICKLY AND IMMEDIATELY IMPACTED THE AMOUNT OF POWER STEERING FLUID AVAILABLE TO THE SYSTEM. NATURALLY, AS THERE WAS NO EXTENDED WARRANTY, NISSAN WOULD NOT COVER COST NOR CONSIDER A REDUCTION IN REPAIR/REPLACEMENT FEES. THIS IS A BIG-TIME HISTORICAL PROBLEM WITH THIS PARTICULAR MAKE AND YEAR OF THIS NISSAN. LOCAL DEALERSHIPS SAY THAT THEY REPLACE ABOUT TWO OF THESE PER WEEK ON AVERAGE, AND THE INTERNET IS FILLED WITH SIMILAR STORIES OF REPAIRS COSTING IN EXCESS OF $600. THIS REPAIR COST ME A TOTAL OF $650 DOLLARS AND A REAL LACK OF CONFIDENCE IN THE QUALITY OF THE NISSAN PRODUCT AND CUSTOMER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443727January 13, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THE REAR DIFFERENTIAL OF THE VEHICLE FAILED AND OIL WAS LEAKING INTO THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS TOLD THAT THE REAR DIFFERENTIAL WAS WORN. THE DEALER ALSO STATED THAT THE OIL LEAK CAUSED THE PISTONS TO BECOME DRY, WHICH WERE DESTROYED. THE DEALER ADVISED THE CONTACT THAT THE PISTONS AND THE DIFFERENTIAL NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 46,015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443654January 13, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING UP AN INCLINE THE VEHICLE LOST POWER ABNORMALLY. THE CONTACT HAD TO SHIFT INTO REVERSE IN ORDER TO MANEUVER THE VEHICLE OFF THE ROADWAY. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 05V319000 (ELECTRICAL SYSTEM: ALTERNATOR GENERATOR REGULATOR). THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER NOR WAS THE VEHICLE REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443619January 12, 2012
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THAT THE TRANSMISSION AND THE ALTERNATOR BECAME INOPERABLE SIMULTANEOUSLY. THE DEALER REPAIRED THE TRANSMISSION UNDER NHTSA CAMPAIGN ID NUMBER: 03V123000 (POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION -PRNDL) BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE UNDER NHTSA CAMPAIGN ID NUMBER: 05V319000 (ELECTRICAL SYSTEM: ALTERNATOR/GENERATOR/REGULATOR). THE VEHICLE WAS REPAIRED FOR BOTH FAILURES. THE FAILURE MILEAGE WAS 89,150 AND THE CURRENT MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443625January 12, 2012
SEATS
I WAS ON THE HIGHWAY DRIVING AND I HEARD A CRACK NOISE AND THE DRIVER SEAT JUST FELL BACK AND LEAN BACK TO THE LEFT. THE SEATING JUST FREELY FALLS BACK. I PULLED OVER AND LOOK UNDERNEATH AND SAW THAT THERE IS THIS LITTLE BAR, SLIMMER THAN MY PINKY FINGER, WHICH WAS SUPPORT THE SEAT BROKE. WHEN I GOT HOME AND RESEARCHED, I WAS SHOCKED TO WHAT I SAW, A LOT OF COMPLAINTS ABOUT THIS ISSUE.THIS EXPERIENCE WAS ONE OF THE SCARIEST THING I HAVE EVER EXPERIENCED. TO KNOW THAT THIS WAS THE ONLY BAR SUPPORTING THE SEAT AND NOTHING HAS BEEN DONE ABOUT IT, I AM REALLY SHOCKED AND REALLY HOPE SOMETHING WILL BE DONE FOR NISSAN TO RECTIFY THIS PROBLEM BEFORE IT IS TOO LATE FOR SOME PEOPLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443501January 11, 2012
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE, AIR BAGS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT THE FUEL GAUGE WOULD PROVIDE INACCURATE FUEL LEVEL READINGS. THE DEALER REPLACED THE FUEL TANK, STEERING LEVEL SENSOR AND THE AIR BAG CLOCK SPRING. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 06V401000 (STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE) OR NHTSA CAMPAIGN ID NUMBER: 06V003000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY) DID AND DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 63,430 AND THE CURRENT MILEAGE WAS 67,000. UPDATED 03/16/12*LJ THE CONSUMER STATED A MONTH AFTER THE FUEL TANK AND SENSOR WAS FIXED, THE CHECK ENGINE LIGHT ILLUMINATED AGAIN. THE CONSUMER TOOK THE VEHICLE TO A REPAIR SHOP, WHERE SHE WAS INFORMED THE FUEL SENDING UNIT SENSOR WAS READING AN ERROR. UPDATED 0604/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443315January 10, 2012
VISIBILITY
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER SIDE SUN VISOR CONTINUED FALLING FROM ITS HOUSING UNTIL THE VISOR WAS TIED IN PLACE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS ADVISED THAT THERE WAS NO REPAIR AVAILABLE FOR THE FAILURE. THE CONTACT STATED THAT THE DEALER INFORMED HIM THAT THERE WAS ONLY A TEMPORARY REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443345January 10, 2012
VISIBILITY
WHILE DRIVING AT APPROX. 45 MILES PER HOURS THE SUN DRIVER'S SIDE SUN VISOR SUDDENLY LOWERED FROM THE "UP" POSITION, COMPLETELY BLOCKING MY VIEW OF THE ROAD IN FRONT OF ME. THIS PROBLEM PERSISTED INTERMITTENTLY THEN THE VISOR WOULD NOT STAY IN THE "UP" POSITION AT ALL. I HAD TO REMOVE THE VISOR IN ORDER TO SEE, BUT I AM THEN BLINDED BY THE SUN AT TIMES CREATING AN EQUALLY DANGEROUS SITUATION. I HAVE READ SEVERAL ONLINE FORUMS AND THIS IS AN ONGOING ISSUE THAT NEEDS TO BE FIXED. THERE IS NO FIX FOR THE VISOR, JUST A FORCED REPLACEMENT AT $300.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443234January 9, 2012
SEATS
FRONT DRIVERS SEAT LEFT SIDE CAME LOOSE FROM BRACKET., AFTER SEARCHING ON INTERNET AND FINDING OUT NISSAN WILL DO NOTHING TO REPAIR FOR FREE OR RECALL THIS DEFECT I AM FORCED TO FIND ANOTHER REPAIR ,OPTION SINCE REPAIR COST AROUND A 1,000.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442807January 7, 2012
SEATS
LEFT REAR ANCHOR/ BRACKET BROKEN AT WELDS CAUSING TILTING OF DRIVER SEAT TO LEFT REAR WHEN WEIGHT APPLIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442625January 6, 2012
VISIBILITY
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT WAS DRIVING 35 MPH WHEN BOTH FRONT SUN VISORS DETACHED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE DEALER STATED THAT BOTH VISORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 93,845.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442649January 6, 2012
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I AM WRITING TO INFORM YOU OF MY PROBLEMS OCCURRING WITH MY 2005 NISSAN MURANO SL VIN# [XXX]. I PURCHASED MY CAR FROM YOUR DEALERSHIP IN 2005 AND HAVE GONE FOR ALL OF MY SERVICE NEEDS TO YOUR FACILITY. THERE HAVE BEEN 3 DIFFERENT INSTANCES IN WHICH I HAVE TAKEN MY CAR INTO YOUR SERVICE DEPARTMENT FOR ISSUES/PROBLEMS WITH THE TRANSFER CASE / CVT UNIT. TODAY JANUARY 5,2012, I CALLED NISSAN SERVICES REGARDING THE SAME ISSUE AGAIN WITH MY TRANSFER CASE AND WAS INFORMED TO BRING IT INTO YOUR SERVICE DEPARTMENT. I BROUGHT THE CAR IN AND INFORMED THE FRONT DESK OF THE PROBLEM. FOUR HOURS LATER, I WAS INFORMED THAT YES THE TRANSFER CASE WAS CRACKED BUT IT WOULD NOT BE REPAIRED BECAUSE IT WAS NOT THE SAME PROBLEM FROM BEFORE AND BECAUSE I WAS OUT OF WARRANTY. I HAVE 3 SEPARATE SERVICE ORDERS FROM THE OTHER REPAIRS FROM YOUR DEPARTMENT THAT CLEARLY STATE WHAT THE ISSUE/PROBLEM WAS "THE TRANSFER CASE WAS REPLACED DUE TO DAMAGE". I HAVE BEEN A LOYAL CUSTOMER FOR THE PAST 7 YEARS AND AM DISAPPOINTED IN THE SERVICE RECEIVED REGARDING A KNOWN ONGOING ISSUE WITH THE CVT / TRANSFER CASE OF THE MURANO, AND FEEL THAT THIS PROBLEM SHOULD BE COVERED AND RESOLVED AT NO COST TO ME. ATTACHED PLEASE FIND THE 3 SERVICE ORDER NUMBERS I AM REFERRING TO REGARDING REPAIRS TO THE CVT / TRANSFER CASE 11/17/08 - NICS129368 5/14/09 - 6004693-1 10/28/10 - 6026212-3. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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