Nissan Murano Complaints

5,967 consumer complaints on file.

#10450142March 3, 2012
AIR BAGS
ON APPROX. 10 JAN 2012 THE AIRBAG LIGHT ON THE DASH BEGAN FLASHING. I MADE AN APPOINTMENT WITH JOHN LEE NISSAN TO HAVE IT CHECKED AND SERVICED. AFTER RESEARCHING THE CODES THE DEALER DETERMINED THE AIR BAG SENSOR IN THE PASSENGER SEAT CUSHION FAILED. THE SENSOR IS BUILT INTO THE SEAT CUSHION THEREFORE REQUIRING A NEW SEAT. THE VEHICLE IS OUT OF WARRANTY SO I OPENED A CASE WITH NISSAN CONSUMER AFFAIRS (NCA). FILE # 7357731. THE SERVICE MANGER AT JOHN LEE NISSAN SENT HIS REPORT TO NCA WITH HIS DETERMINATION THAT GIVEN THE FAILURE IS A DIRECT RESULT OF ENGINEERING AND A SAFETY CONCERN FOR THE PUBLIC, NCA SHOULD COVER THE COST OF REPAIRS. NISSAN HAS HAD VIN SPECIFIC RECALLS FOR SEAT-SEATBELT-AIRBAG COMPONENTS IN 2009. SEE RECALL INFORMATION LISTED BELOW. I POINTED OUT TO THE DEALER AND TO NCA THE LISTED RECALL BUT THEY INFORMED ME IT DID NOT INCLUDE MY VIN. AFTER NUMEROUS CONVERSATIONS WITH [XXX]AT NCA HE ALSO FELT THE REPAIR SHOULD BE COVERED BY NISSAN. HE WAS NOT ABLE TO MAKE A DECISION DUE TO THE CASE BEING ELEVATED TO A HIGHER TEAR WITHIN NCA. NCA HAS DENIED THE CLAIM. RELEASE: NISSAN NORTH AMERICA, INC. 20081007 COMPONENT: SUMMERY NISSAN IS RECALLING 204,361 MY 2007-2008 ALTIMA, ALTIMA HYBRID, 350Z, 350Z ROADSTER, MY 2008 ALTIMA COUPE, ROGUE, MY 2009 MURANO, AND INFINITI MY 2007-2008 G35 SEDAN, MY 2008 G37 COUPE AND EX35 PASSENGER VEHICLES EQUIPPED WITH CONTINENTAL AUTOMOTIVE SYSTEMS' OCCUPANT CLASSIFICATION SYSTEM (OCS) CONTROL UNITS. A VARISTOR IN THE OCS CONTROL UNIT LOCATED IN THE PASSENGER SEAT CUSHION MAY HAVE BEEN MANUFACTURED OUT OF SPECIFICATION. UNDER CERTAIN CONDITIONS, THIS COULD CAUSE AN INTERRUPTION OF SIGNAL BETWEEN THE OCS AND THE AIR BAG CONTROL UNIT (ACU). CONSEQUENCES: THIS COULD RESULT IN THE PASSENGER AIR BAG BEING SUPPRESSED WHICH COULD FAIL TO PROVIDE ADEQUATE PROTECTION IN THE EVENT OF A CRASH. NISSAN NORTH AMERICA, INC. 20081007. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450147March 3, 2012
SEATS
THE DRIVER SEAT FRAME,THE LEFT SIDE BRACKET BROKE LOOSE, CAUSING THE SEAT TO DROP DOWN AND BECOME UNSTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450100March 2, 2012
FUEL SYSTEM, GASOLINE
FUEL GAUGE STARTED TO FAILED AND CHECK ENGINE LIGHT TURNED ON. FAILED THE STATE INSPECTION DUE TO EMISSIONS. I TOOK THE VEHICLE TO THE DEALER AND QUOTED FOR REPLACE THE TWO FAILING FUEL SENDING UNITS $99 TO INSPECT + $700 PART & LABOR. OF COURSE IS NOT COVERED BY NISSAN. HOW MANY OTHER BRANDS BESIDE NISSAN HAVE YOU SEEN WITH THIS PROBLEM? I AM SIMPLY APPALLED BY THE LACK OF CONCERN FROM NISSAN. AFTER READING COMPLAINTS ABOUT SEAT COLLAPSING, WHEEL BEARING GOING OUT, VISORS FALLING BLOCKING THE VIEW OF THE DRIVER, STEERING HOSES BRAKING CAUSING FIRE, IN VEHICLES WITH LOW MILEAGE I CANNOT BELIEVE NISSAN DOES NOT IDENTIFY THIS AS A SAFETY ISSUES AND ALLOWS THE CONSUMER TO PAY FOR THESE FAULTY COMPONENTS. THE FACT THAT NISSAN DOES NOT STAND UP BEHIND THEIR PRODUCTS IS AN INSULT TO EVERYONE WHO BOUGHT THIS PRODUCT. NISSAN OFFERS NO ASSISTANCE DESPITE THE CLEAR PREMATURE FAILURE OF THE COMPONENTS. THIS IS MY FIRST AND LAST NISSAN VEHICLE. WRITING LETTER TO THE CEO, VICE PRESIDENT TOTAL CUSTOMER SATISFACTION, VICE PRESIDENT MANUFACTURING QUALITY AND PARTS & SERVICE NISSAN NORTH AMERICA, INC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450097March 2, 2012
SEATS
DRIVER SEAT START TO MOVE SIDEWAYS, AFTER LOOKING BELOW I HAVE FOUND THE SUPPORT CROSSBAR OF THE FRAME IS BROKEN AT THE END SO THE SEAT NOW LEANS UP AND DOWN, BACK AND FORTH. THE DEALER QUOTES $898 PART +$250 LABOR JUST TO REPLACE THE FRAME. OF COURSE IS NOT COVERED BY NISSAN. HOW MANY OTHER BRANDS BESIDE NISSAN HAVE YOU SEEN WITH THIS PROBLEM? I AM SIMPLY APPALLED BY THE LACK OF CONCERN FROM NISSAN. AFTER READING COMPLAINTS ABOUT SEAT COLLAPSING, WHEEL BEARING GOING OUT, VISORS FALLING BLOCKING THE VIEW OF THE DRIVER, STEERING HOSES BRAKING CAUSING FIRE, IN VEHICLES WITH LOW MILEAGE I CANNOT BELIEVE NISSAN DOES NOT IDENTIFY THIS AS A SAFETY ISSUES AND ALLOWS THE CONSUMER TO PAY FOR THESE FAULTY COMPONENTS. THIS IS MY FIRST AND LAST NISSAN VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450098March 2, 2012
VISIBILITY
SUN VISOR DRIVER SIDE FAILED TO STAY UP AND SUDDENLY FALLS. THE DEALER QUOTES $300 PART + 150 LABOR JUST TO REPLACE AND DID NOT GUARANTEE IT WON'T FAILED AGAIN. OF COURSE IS NOT COVERED BY NISSAN. HOW MANY OTHER BRANDS BESIDE NISSAN HAVE YOU SEEN WITH THIS PROBLEM? I AM SIMPLY APPALLED BY THE LACK OF CONCERN FROM NISSAN. AFTER READING COMPLAINTS ABOUT SEAT COLLAPSING, WHEEL BEARING GOING OUT, VISORS FALLING BLOCKING THE VIEW OF THE DRIVER, STEERING HOSES BRAKING CAUSING FIRE, IN VEHICLES WITH LOW MILEAGE I CANNOT BELIEVE NISSAN DOES NOT IDENTIFY THIS AS A SAFETY ISSUES AND ALLOWS THE CONSUMER TO PAY FOR THESE FAULTY COMPONENTS. THE FACT THAT NISSAN DOES NOT STAND UP BEHIND THEIR PRODUCTS IS AN INSULT TO EVERYONE WHO BOUGHT THIS PRODUCT. NISSAN OFFERS NO ASSISTANCE DESPITE THE CLEAR PREMATURE FAILURE OF THE COMPONENTS. THIS IS MY FIRST AND LAST NISSAN VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450123March 2, 2012
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
ALL OF THE DOOR LOCKS DO NOT WORK. I HAVE HAD MY MURANO IN THE SHOP 3 TIMES AND THEY CANNOT FIGURE OUT THE PROBLEM. I HAVE NOW SPENT CLOSE TO $1000 AND THE PROBLEM IS STILL NOT FIXED! THEY FIRST REPLACED A SWITCH IN THE DRIVER'S SIDE DOOR. THAT DID NOT FIX THE PROBLEM. THEY THEN REPLACED THE BCM, THE LOCKS WORKED FOR ABOUT A WEEK AND NOW THEY ARE NOT FUNCTIONING AGAIN. THIS IS A SAFETY HAZARD BECAUSE I AM A SINGLE WOMAN AND SHOULD BE ABLE TO LOCK AND UNLOCK MY DOORS AS NEEDED. HOW MANY PEOPLE HAVE TO FILE A COMPLAINT FOR THE SAME ISSUE BEFORE NISSAN DOES SOMETHING ABOUT IT??? IT IS ABSOLUTELY RIDICULOUS THAT I SHOULD HAVE TO SPEND ALMOST $1000 AND STILL NOT HAVE FUNCTIONING DOOR LOCKS!!! I KNOW FOR A FACT THE PROBLEM IS NOT THE SOLENOIDS IN THE DOORS THAT CONTROL THE LOCKS BECAUSE MY REPAIR SHOP TESTED EACH ONE IN EACH DOOR AND THEY ARE PROPERLY FUNCTIONING, WHICH IS WHAT LED US TO CHECK THE BCM. WHEN IT WAS DETERMINED THE BCM WAS BAD, I HAD THAT REPLACED BUT OBVIOUSLY THAT IS NOT THE ONLY PROBLEM. PLEASE DO SOMETHING ABOUT THIS ISSUE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449906March 1, 2012
VISIBILITY
DRIVER & PASSENGER SIDE VISOR KEEPS FALLING DOWN WHEN DRIVING. CAN NOT SEE WHEN IT FALLS DOWN, BLOCKS VISION. A SAFETY ISSUE AND EXPENSIVE PART THAT I CAN NOT AFFORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449926March 1, 2012
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER SIDE SEAT WOULD WOBBLE ABNORMALLY AND WHEN THE BRAKES WERE APPLIED, THE SEAT WOULD SPRING FORWARD TOWARD THE WINDSHIELD. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 69,000 AND THE CURRENT MILEAGE WAS 70,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449521February 28, 2012
POWER TRAIN
LOUD THUMPING, COULD BARELY STEER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449428February 27, 2012
SEATS
THE DRIVERS SEAT ELECTRICAL SLIDE FAILED. IT LOCKED UP AND THEN BROKE LOOSE. IT WILL NO LONGER OPERATE AND IS IN A FIXED POSITION ON ONE TRACK. THE OTHER TRACK IS MOVING FREELY AND WILL NOT LOCK. THE PLASTIC GEARS STRIPPED AND BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449355February 26, 2012
POWER TRAIN
AT A SPEED OF 40 MPH THE TRANSMISSION STARTED TO MAKE A TERRIBLE TICKING NOISE AND VIBRATED THROUGH THE CABIN OF THE VEHICLE. I HAVE RULED OUT THE POSSIBILITY OF C.V. JOINTS AS I RAN THE VEHICLE WHILE BEING SAFELY SUPPORTED ON A LIFT. THE NOISE IS ECHOING OUT OF THE CVT HOUSING, ALL FLUID LEVELS ARE UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449137February 23, 2012
POWER TRAIN
THE VEHICLES DRIVE TRAIN FAILED AND WAS TOWED TO LIA NISSAN IN ENFIELD CT. WAS TOLD THAT THE CVT TRANSMISSION HAD FAILED AND WAS COVERED UNDER THE 10 YR /120,000 MILE EXTENDED WARRANTY. THEY ALSO SAID THAT THE TRANSFER CASE WAS DAMAGED BUT IS NOT COVERED BY THE WARRANTY. THE TRANSFER CASE IS PART OF THE CVT AND SHOULD BE COVERED. I HAD TO PURCHASE THE PART FOR 2,100 TO REPAIR THE VEHICLE. THEY MAY CHARGE FOR THE PART TO OFFSET THE COST OF THE CVT WHICH COSTS AROUND 5,000. NISSAN HAS A MAJOR PROBLEM WITH THEIR DRIVE TRAIN AND SHOULD BE COVERED OR RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449001February 22, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT WHILE ATTEMPTING TO ENGAGE THE BRAKES, THE VEHICLE LUNGED FORWARD AND CRASHED INTO AN ICE BANK. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 59,000 AND CURRENT MILEAGE WAS 72,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10449017February 22, 2012
ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC)
HEAD GASKET LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448855February 21, 2012
SEATS
SEAT MOTOR TWISTED SEAT CLOCKWISE WHILE MOVING MAKING THE PEDALS UNREACHABLE BY WIFE. SEAT CANNOT BE ADJUSTED FRONT AND BACK NOW AND ONLY TWISTS AS THERE IS NO MOVEMENT ON RIGHT SIDE OF SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448871February 21, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
I HAVE A 2003 NISSAN MURANO AT 65,000 MILES THE CVT TRANSMISSION CASE CRACKED IN HALF. THE CAR WAS INOPERABLE AND LEFT ME STRANDED. AFTER THOUSANDS OF DOLLARS IN REPLACING THE CVT TRANSMISSION THE TRANSFER CASE HAS CRACKED AGAIN AT 120,000 MILES. I HAVE CONTACTED NISSAN USA AND THEY HAVE PERSUADED ME TO PAY FOR DIAGNOSTIC WORK (ALTHOUGH A LARGE VISIBLE CRACK IN THE TRANSFER CASE IS QUITE OBVIOUS) AND THEN PROCEEDED TO DENY ALL REIMBURSEMENTS. THIS IS A SERIOUS ISSUE WITH HUNDREDS ON COMPLAINTS ONLINE, AN OFFICIAL NISSAN TSB, YET NO RECALL FROM NISSAN OR NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448597February 20, 2012
SEATS
DRIVER SEAT BROKE FROM BEHIND. IF I SEAT DOWN THE SEAT WOBBLES UP AND DOWN. STRUCTURAL FAILURE OF THE ANCHOR/BRACKET ON THE LEFT REAR SIDE OF THE DRIVER'S SEAT. SAME AS ALL THE ONES IN THE INTERNET BUT STILL NOT ENOUGH FOR A RECALL. NISSAN IS WAITING UNTIL A COUPLE OF PEOPLE DIE TO TAKE ACTION. I REPAIRED MINE BUT ITS THE SAME KIND SO I THINK THIS WILL HAPPEN AGAIN. I WILL BE TAKING THE OLD FRAME TO GET WORKED ON BY A WELDER TO INVENT SOMETHING BETTER BECAUSE THEIR IS ENOUGH ROOM FOR A STRONGER BRACKET BUT NISSAN IS ONLY CUTTING COST WITH THE ORIGINAL DESIGN. IF YOU LOOK AT THE OTHER END OF THE BRACKET THAT ALWAYS BRAKES IT IS STRONGER. I DON'T HAVE ANYTHING AGAINST NISSAN I HAVE OWNED 4 NISSANS AND WILL STILL KEEP BUYING THEM BUT SOMETHING LIKE THIS.....COME ON GUYS DON'T CUT CORNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448404February 18, 2012
POWER TRAIN
TOTAL TRANSMISSION FAILURE AT 55-60MPH ON INTERSTATE 285 WESTBOUND NEAR 400. ALMOST IN MAJOR WRECK TRYING TO GET CAR THAT WAS DECELERATING OVER TO SERVICE LANE. JUST HAD CAR IN FOR SCHEDULED 30K MILE SERVICE THE WEEK BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448445February 18, 2012
VISIBILITY
DRIVER AND PASSENGER SIDE VISORS WILL NOT STAY UP OR STAY ATTACHED TO ROOF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448297February 17, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED THAT THE FUEL GAUGE FAILED TO DISPLAY AN ACCURATE FUEL LEVEL READING. THE MALFUNCTION OCCURRED WHENEVER THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED TO THE CONTACT THAT TWO FUEL LEVEL SENSORS WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PERMANENT DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATE 03/01/12 *BF THE CONSUMER STATED THE MANUFACTURER REFUSED TO MAKE ANY REPAIRS. THE FAILURE USUALLY OCCURRED WHEN THE FUEL TANK WAS LESS THAN 1/2 FULL. UPDATED 03/16/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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