Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10985696May 15, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ E550W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. WHEN THE VEHICLE WAS STARTED, THE SRS INDICATOR ILLUMINATED AND THE VEHICLE DID NOT MOVE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985114May 12, 2017
AIR BAGS
"TAKATA RECALL" I RECEIVED A RECALL LETTER FROM MERCEDES DATED MAY, 2016 REGARDING RECALL # 20160220003 FDRIVE-SIDE AIR BAG MODULE. NHTSA RECALL #16-V-081. IT HAS BEEN A YEAR AND I CONTACTED THEM REGARDING THIS ISSUE AND THEY STILL HAVE NO FIX AND NO ETA FOR A FIX. THEY TOLD ME TO CONTACT TAKATA. THEY ADMIT IN THEIR LETTER THAT IS A SERIOUS AND POTENTIALLY LIFE THREATENING PROBLEM AND WILL MAKE IT THEIR "HIGHEST PRIORITY". APPARENTLY, THAT MEANS THEY NEED SOMEONE TO DIE FIRST. MAYBE SOMEONE HAS...I DON'T KNOW BUT WILL SURELY LOOK INTO IT. THEY CLEARLY HAVE NO SENSE OF URGENCY REGARDING THIS ISSUE OR FOR THE SAFETY OF THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984808May 11, 2017
ENGINE
I HAVE A BENZ E350 2006 WITH 60K MILES. MY CHECK ENGINE LIGHT WENT ON AND I WAS TOLD IT WAS THE BALANCE SHAFT GEAR PROBLEM. MERCEDES-BENZ HAD A CLASS ACTION LAWSUIT COMPLAINT FILED FOR THIS ISSUE FOR SOME OF THEIR CARS WITH THIS PROBLEM AS WELL AS FAULTY ENGINES & IDLE GEARS. THERE ARE MORE THAN 100000 CARS FROM 2005 TO 2007 MODEL YEARS WITH THIS PROBLEM AND THEY MANAGED TO GET AWAY WITHOUT ISSUING A RECALL. WHAT SURPRISES ME IS EVEN WITH THE CLASS ACTION SUIT, THEY PAY ONLY 30% OF THE REPAIR COST. DEALERSHIP ESTIMATE FOR THIS REPAIR IS $7500. THEY HAVE TO REMOVE THE ENTIRE ENGINE/MOTOR AND OPEN IT UP TO REPLACE THE SMALL PART. HTTP://WWW.CLASSACTIONREBATES.COM/SETTLEMENTS/MERCEDES_ENGINE/ YOU ARE A MEMBER OF THIS CLASS ACTION IF YOU PURCHASED OR LEASED MERCEDES-BENZ VEHICLES IN THE UNITED STATES THAT ARE MODEL YEARS 2005-2007 EQUIPPED WITH M272 (V6) OR M273 (V8) ENGINES BEARING SERIAL NUMBERS UP TO 2729..30 468993 OR 2739 ..30 088611, RESPECTIVELY. YOU CAN VERIFY YOUR SERIAL NUMBER BY CHECKING YOUR PAST REPAIR ORDERS. CLASS MEMBERS MAY ALSO ENTER THE VEHICLE IDENTIFICATION NUMBER (VIN) ON THE SETTLEMENT WEBSITE TO SEE IF THEIR VEHICLE QUALIFIES FOR BENEFITS FROM THIS MERCEDES CLASS ACTION SETTL I NOW HAVE TO REPLACE THE BALANCE SHIFT GEARS SO MY CAR WILL PASS EMISSIONS INSPECTION. MERCEDES BENZ IS NOT WORTH BUYING. MERCEDES BENZ NEEDS TO BE RESPONSIBLE FOR FAULTY EQUIPMENT. MERCEDES BENZ DOES NOT HAVE THE REPUTATION IT USED TO HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983849May 6, 2017
POWER TRAIN
I HAVE HAD 2 MB E-350 ENGINE FAILURES WITHIN 13 MONTHS. BOTH WERE "CAMSHAFT SENSOR" ISSUES. WHEN I RESEARCHED THIS ISSUE I SEE THAT MB HAD A KNOW DEFECT IN OR ABOUT 2009 WITH THESE ENGINES. I BELIEVE THAT IT REMAINS UNRESOLVED TODAY. THE CHANCES OF ONE PERSON HAVING 2 VEHICLES WITH THE SAME DEFECT CAUSING APPROXIMATELY $9,000 EACH IN LOSSES IS CLOSE TO THE CHANCES OF BEING ATTACKED BY A BLACK BEAR AND A POLAR BEAR IN THE SAME DAY. I THINK THAT THERE IS A HIDDEN DEFECT THAT MB IS NOT RECOGNIZING. IT IS COSTING CONSUMERS THOUSANDS OF $$ IN REPAIRS DUE SOLELY TO THIS DEFECT AND SHOULD BE A MB COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983217May 3, 2017
AIR BAGS
THE FRONT PASSENGER SIDE AIRBAG WAS DEFECTIVE AND NEEDED TO BE REPLACED. THIS IS A MANUFACTURER'S ISSUE AND THE COST OF REPLACEMENT SHOULD BE PAID BY THE MANUFACTURER. THE VEHICLE IS A 2011 WITH 42,000 MILES AND NEVER BEEN IN AN ACCIDENT. ## VIN PASSED ## MERCEDES BENZ E 350 CABRIOLET ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983253May 3, 2017
SUSPENSION
I RECENTLY PURCHASED THIS CAR AND FOUND OUT THE NEXT DAY REAR DRIVER SIDE SUSPENSION IS VERY LOW I.E. 10% OF THE TIRE IS HIDING UNDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983084May 2, 2017
FUEL/PROPULSION SYSTEM
LEAKING FUEL PUMP, EMITTING GAS ODORS IN BACK SEAT FOR SEVERAL YEARS. COULD NOT FILL UP GAS TANK OR THE SMELL IS TOO MUCH. NOT SAFE TO TRAVEL WITH FRIENDS IN THE CAR. EVENTUALLY THE FUEL PUMP STOPPED WORKING AND WE WERE FORCED TO REPAIR IT BY PURCHASING AN ENTIRE NEW GAS TANK INCLUDING TWO FUEL PUMPS WHICH ARE ENCLOSED IN THE SYSTEM. OTHER MERCEDES LIKE OURS HAVE HAD THEIR GAS TANKS REPLACED OR UNDER WARRANTY BY MERCEDES, BUT THEY DO NOT INCLUDE OUR VIN NUMBER (?) IT IS EXACTLY THE SAME PROBLEM AS THE OTHER CARS. THEY REFUSE TO COMPENSATE US FOR THIS UNSAFE PROBLEM THAT MERCEDES HAS REFUSED TO ADEQUATELY TAKE CARE OF FOR THE SAFETY OF THEIR CUSTOMERS. WE WENT TO MERCEDES IN TEMECULA CALIFORNIA A COUPLE TIMES DURING LAST YEAR AND THIS YEAR ASKING THEM TO TAKE CARE OF IT. THEY REFUSED. WE DIDN'T WANT THE CAR AND IT'S PROBLEMS ANYMORE SO SOLD IT AFTER WE PAID MORE THAN $3,000 TO FIX THEIR PROBLEM. WE WERE RECENTLY INFORMED THAT MERCEDES WAS OFFERING COMPENSATION, SO WE HAD OUR MECHANIC SUBMIT ALL THE DOCUMENTS FOR THE MERCEDES FACTORY ORIGINAL PART THAT WE HAD TO REPLACE, BUT AGAIN THEY REFUSED TO COMPENSATE US. THEY DON'T SEEM TO BE AVOIDING TO TAKE CARE OF THEIR UNSAFE PROBLEMS WITH THESE MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983144May 2, 2017
FUEL/PROPULSION SYSTEM
NHTSA ACTION NUMBER: PE12001 FUEL LEAK WHEN TANK IS FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979202April 19, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
AD BLU HEATER FAILURE WITH CHECK ENG LIGHT MULTIPLE FAILURES AND CODES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978559April 14, 2017
UNKNOWN OR OTHER
DRIVER SIDE DOOR STARTED TO SMELL OF FIRE ON 4/10/2017 @ APPROXIMATELY 1600 LESS THAN 1/4 MILE FROM HOME. PULLED CAR INTO DRIVE AND SHUT ENGINE DOWN, IMMEDIATELY CONTACTED MERCEDES-BENZ OF TAMPA. REP ASKED ME TO BRING CAR IN TO SERVICE DEPT. DID SO.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10972276April 13, 2017
FUEL/PROPULSION SYSTEM
I SMELL A HEAVY FUEL ODOR COMING FROM THE REAR OF THE VEHICLE WHEN I FILL THE FUEL TANK TO 100%. CALLED MERCEDES AND THEY TOLD ME THAT MY ISSUE IS NOT COVERED UNDER THE RECALL EVEN THOUGH I SEE THAT THEY HAVE INDEED HAD A RECALL OUT FOR THIS VERY ISSUE. FROM WHAT I HAVE FOUND ONLINE, MY CAR SHOULD BE COVERED UNDER THE RECALL FOR 15 YEARS WITH UNLIMITED MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971539April 10, 2017
FUEL/PROPULSION SYSTEM
MY VEHICLE HAS ONLY 19500 ORIGINAL MILES WHICH I BOUGHT FROM MY AUNT WHO DIDN'T DRIVE THE CAR THAT MUCH BECAUSE OF GAS SMELL INSIDE ESPECIALLY AFTER FILLING UP GAS FULL TANK WHICH I ALSO ENCOUNTERED THAT MAKES ME WORRY THAT MIGHT CAUSE COMBUSTION OR FIRE. I SEARCH THE INTERNET AND MOST THE MB E-CLASS OWNERS HAVE THE SAME PROBLEM WHICH IS I THINK THE MOST IMPORTANT TO RECALL BECAUSE IT IS DANGEROUS TO DRIVE THAT POSSIBLY CAN CAUSE FIRE OR WILL LOST LIVES. I HAVE 3 KIDS WITH ME DRIVING AND PICKING THEM UP AT SCHOOL AND IT REALLY WORRIES ME. NHTSA PLEASE MAKE AN INVESTIGATION ON THIS REGARD ASAP. THANK YOU AND MORE POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971543April 10, 2017
STEERING
MY ELECTRICAL POWER STEERING STOP WORKING WHILE I WAS DRIVING. ON DASH"POWER STEERING MALFUNCTION-CHECK USER'S MANUAL" I WAS ABOUT GET CRASH, LUCKLY . PULLED OVER SAFELY. BARELY CAN TURN THE POWER STEERING. I TRY TO DRIVE NEXT DAY,STILL NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971481April 9, 2017
SUSPENSION
PREVIOUSLY MY REAR STRUTS WERE REPLACED AND NOW MY FRONT RIGHT IS DEFECTIVE AND NEEDS REPLACING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971437April 8, 2017
AIR BAGS
TAKATA RECALL THIS RECALL HAS BEEN OUTSTANDING FOR OVER A YEAR. I AM TOLD THAT MERCEDES BENZ STILL HAS NO IDEA WHEN THE REPAIR WILL BE MADE. THIS IS OUTRAGEOUS. MERCEDES BENZ IS KNOWINGLY PUTTING PEOPLE'S LIVES AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970535April 4, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E350. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT CAME TO AN ABRUPT STOP AND THE BRAKE PEDAL FAILED TO RESPOND WHEN DEPRESSED. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE BRAKE WARNING INDICATOR ILLUMINATED. THE CONTACT SUSTAINED LOWER BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10969668March 31, 2017
UNKNOWN OR OTHER
THE REAR POP UP ROLL BAR ON MY 2012 E350 CONVERTIBLE JAMMED AND WOULD NOT FUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969670March 31, 2017
UNKNOWN OR OTHER
REAR POP UP ROLL BAR ON 2012 E350 CONVERTIBLE JAMMED. IT WAS DISCOVERED AT THE SHOP WHEN THE CONVERTIBLE TOP BECAME INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969441March 30, 2017
POWER TRAIN, UNKNOWN OR OTHER
THE VEHICLE INTERMITTENTLY SHIFTS ITSELF FROM DRIVE TO PARK WHILE MOVING FORWARD WHILE DECELERATING AT SLOW SPEEDS (APPROXIMATELY UNDER 5 MPH.) THERE IS A SUDDEN JERK, AND EVERYONE / EVERYTHING IN THE CAR IS THROWN FORWARD AS THE VEHICLE JUMPS TO A DEAD STOP. THIS IS QUITE DANGEROUS AND FURTHER, CAN PROBABLY CAUSE RAPID DETERIORATION OF THE VEHICLE. THE ISSUE WAS FIRST PRESENTED IN JANUARY 2017 TO THE MERCEDES DEALERSHIP IN RENO, NV WHO COULD NOT DUPLICATE THE PROBLEM, BUT CHARGED ~$140 FOR THE ANALYSIS. THEY STATED THAT THERE WAS NO RECORD WITH MB OF SUCH AN ISSUE. THEY ALSO STATED THAT IF THE ISSUE WAS LATER FOUND AND REPAIRED, THE DEALERSHIP WOULD CREDIT THE EVALUATION COSTS. DURING A TRIP TO SALT LAKE CITY THIS WEEK THE PROBLEM REOCCURRED SEVERAL TIMES AND I SCHEDULED AN APPOINTMENT AT THE SLC MERCEDES DEALERSHIP (KEN GARFF). AT TODAY'S APPOINTMENT (3/29/17), THE ASSISTANT SERVICE MANAGER TOLD ME THAT THEY COULDN'T DUPLICATE THE PROBLEM. HOWEVER, THEY FOUND A DESCRIPTION OF THIS EXACT ISSUE IN THE MB DATABASE AND HAVE A RECOMMENDED FIX. UNFORTUNATELY, THAT FIX IS OVER $800 AND MERCEDES WILL NOT TAKE AND FINANCIAL RESPONSIBILITY FOR REPAIRING THIS, AS IT IS NOT A "RECALL." THIS IS MOST UPSETTING, AS I VIEW THE SUDDEN STOPPING AND TRANSMISSION CHANGE WHILE MOVING AS A SAFETY AND A LONGEVITY ISSUE FOR THE VEHICLE. I AM PLANNING ON TAKING THE VEHICLE IN THIS WEEK TO MB SLC AND HAVING THE PRESCRIBED REPAIRS COMPLETED. FURTHER, I BELIEVE THAT MERCEDES-BENZ SHOULD BE RESPONSIBLE BOTH ETHICALLY AND FINANCIALLY FOR RESOLVING THIS ENGINEERING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968952March 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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