Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10959184March 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958523March 3, 2017
VISIBILITY/WIPER
DRIVER SIDE EXTERIOR MIRROR TURNED RED TINT IN COLOR, LOST CLARITY. SAME AS DESCRIBED BY OTHERS ON INTERNET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958543March 3, 2017
ENGINE
CAR: 2013 MERCEDES-BENZ E-350 4-DOOR V6 SEDAN WITH SPORTS PACKAGE, 28,000 MILES. INCIDENT: VEHICLE WAS ACCELERATING FROM 25 MPH ON RAMP TO ENTER FREEWAY. BEFORE REACHING FREEWAY SPEED OF 65 MPH, CAR BEGAN TO MAKE LOUD NOISES FROM THE FRONT AND VIBRATE VIOLENTLY. ACCELERATING MADE IT WORSE. AT 35-40 MPH, DRIVER DECIDED TO EASE BACK TO 25-30, TURN ON HAZARD LIGHTS, AND TAKE NEXT EXIT. CAR WAS TOWED TO MERCEDES-BENZ DEALERSHIP FOR DIAGNOSIS AND SERVICING. DIAGNOSIS FROM DEALERSHIP: "CAR HAS A BAD CYLINDER HEAD THAT NEEDS TO BE REPLACED. CYLINDER HEAD #3 IS THE BAD ONE. THIS IS ALSO CAUSING THE MISFIRING OF CYLINDER #1 AND #2." SERVICE REQUEST: "R/S CYLINDER HEAD COMPLETE COOLANT GASKETS EST HOLE JOB PARTS". OVER $11,000 PARTS AND LABOR. COMMENTS: CAR HAD VERY RECENTLY BEEN SERVICED AS PER RECOMMENDED MAINTENANCE SCHEDULE BY SAME DEALERSHIP. EVEN THOUGH I AM SECOND OWNER AND BOUGHT CAR FROM A TOYOTA DEALERSHIP, MBUSA CONFIRMED THAT THE CAR HAD BEEN SERVICED AS PER SCHEDULE FROM THE BEGINNING, AND THERE WAS NO HISTORY OF MECHANICAL FAILURE. THIRD-PARTY MECHANICS HAVE NEVER HEARD OF A 2013 MB E-CLASS WITH ONLY 28,000 MILES SUFFERING FROM THIS KIND OF ENGINE PROBLEM UNLESS IT MISSED SERVICING ALONG THE WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958565March 3, 2017
ENGINE
"TAKATA RECALL" ON NUMEROUS OCCASIONS WHEN I TRAVEL BACK HOME FROM WORK (DRIVING 85+MILES), I HEAR THIS BUBBLING SOUND COMING FROM THE ENGINE. I TOOK IT TO THE DEALER BUT THEY COULDN'T DUPLICATE THE PROBLEM. I TOLD THEM TO DRIVE ON THE FREEWAY AT HIGH SPEED AND THEN PARK THE CAR AND TURN OFF AND YOU SHOULD HEAR THE SOUND. IT SOUNDS AS THO SOMETHING IS BOILING. DEALER CLAIM THEY COULDN'T DUPLICATE THE PROBLEM BUT I'M AFRAID THAT ONE DAY SOMETHING WILL BURST AND I GET SCULLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957617February 28, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E300. WHILE DRIVING 50 MPH, THE VEHICLE LOST POWER AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART, BUT THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE DEALER DIAGNOSED THAT THE FUEL PUMP WAS DEFECTIVE AND NEEDED REPLACEMENT. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,600. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957269February 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957399February 27, 2017
FUEL/PROPULSION SYSTEM
HEAVY FUEL SMELL INSIDE CAR WHEN PARKED OR WHEN DRIVING, EVEN MORE SO IF INSIDE MY GARAGE. WENT ON LINE, SAW THAT MERCEDES TOLD NHTSA THAT IT WILL EXTEND WARRANTY TO 15 YEARS UNLIMITED MILEAGE, AND THAT THEY WILL COVER FUEL PUMP, FUEL TANK,AND ALL RELATED GASKETS. SMELL IS EVEN WORSE WHEN TANK IS FULL! I REMOVED REAR SEAT AND FOUND GAS SEAPAGE ON TOP OF FUEL PUMP, AND REAR SEAT WAS WET UNDERNEATH WITH GAS. WILL MERCEDES COVER THIS?? WILL THEY GIVE ME A HARD TIME I HAVE LOVED THE CAR BUT THIS IS KIND OF SCARY AS I TAKE MY GRANDDAUGHTER TO SCHOOL EVERY DAY AND DRIVE IT TO WORK. THERE ARE WIRING GOING TO FUEL PUMP AND IM AFRAID THAT IT MIGHT CREATE A SPARK.PLEASE HELP, [XXX], MY EMAIL [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956957February 25, 2017
POWER TRAIN
THE TRANSMISSION CONDUCTOR PLATE SENSOR IS DEFECTIVE. I WAS STUCK IN EITHER FIRST OR SECOND GEAR. I LEARN THAT IT WAS IN LIMP MODE. THE 722.9 TRANSMISSION CONDUCTOR PLATE SENSOR IS KNOWN TO HAVE THESE ISSUE AS I LEARNED FROM MANY MERCEDES OWNER THAT HAVE THE 7SPEED TRANNY. PLEASE ADVISE ON THIS SUBJECT TO TAKE ACTION ON RECALLING THE SERVICE FOR MY CAR. I HAVE 2006 E350,2014ML550,2007 S550. THESE CARS ALL HAVE THE CODE FOR THE SAME ISSUE. THE CODE IS P0717 AND P0718. THANK YOU FOR TAKING ACTION INTO THIS MATTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956448February 23, 2017
FUEL/PROPULSION SYSTEM
WHEN THE GAS TANK WAS REFUELED, A STRONG GAS SMELL (ODOR) INSIDE THE CAR WHILE DRIVING APPEARED, CAUSING THE DRIVER (MY DAUGHTER) TO OPEN THE WINDOWS BECAUSE THE SMELL WAS SO STRONG. AFRAID TO DRIVE VEHICLE .WHATS THIS ABOUT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956634February 23, 2017
SEATS
THE PASSENGER SEAT HAD BEEN MOVED FORWARD USING THE LEVER OR HANDLE ON THE UPPER SEAT BACK SIDE TO MOVE THE SEAT FORWARD TO ENABLE A WOMAN WHJO HAD RECENTLY HAD BILATERAL KNEE REPLACEMENT SURGERY TO BE SEATED IN THE BACK SEAT. WHEN THE SEAT BACK WAS ERETURNED TO ITS UPRIGHT POSITION IT MOVED BACK FORCEFULLY INTO THIS WOMAN'S KNEES AND DID NOT STOP UNTIL HER HUSBAND REACHED THE SEAT BACK LEVER RLELEASED IT AND MOVED THE SEAT FORWARD. THIS CAUSED HER PAIN SHE SCREAMED AND FLAILED ABOUT WITH HER ARMS DAMAGING A REAR WIND SCREEN IN THE CAR. THE CAR WAS NOT IN MOTION. IT WAS STATIONARY IN MY DRIVEWAY. THERE IS NO SAFETY SENSOR. THERE COULD HAVE BEEN A TERRIBLE OUTCOME IF HER HUSBAND HAD BEEN SLOWER OR IF THERE HAD BEEN A SMALL CHILD OR A PET IN THE WRONG PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955585February 20, 2017
FUEL/PROPULSION SYSTEM
STRONG ODOR OF GASOLINE FUEL INSIDE AND OUTSIDE OF MY VEHICLE, PARTICULARLY AFTER REFILLING THE FUEL TANK. THE ODOR SUBSIDED AFTER DRIVING MY CAR FOR SOME DISTANCE THEREBY LOWERING THE FUEL LEVEL IN THE TANK. I TELL MY DAUGHTER TO FILL THE TANK TO ABOUT 3/4 FULL TO AVOID THE ODOR. THE ODOR IS VERY STRONG WHEN WE PARK THE VEHICLE IN OUR GARAGE AND THANKS BE TO GOD THAT WE DON'T SMOKE. WE PARK THE CAR OUTSIDE THE GARAGE WHEN MY DAUGHTER COME HOME. SOMEONE TOLD ME THAT THERE WAS A RECALL ON FUEL FILTER/SENDER, CRACKS IN THE PRESSURIZED OUTLET FITTING OF THE FUEL FILTER/SENDER. WILL YOU PLEASE LET ME KNOW ABOUT THIS SITUATION AS SOON AS YOU CAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954937February 15, 2017
POWER TRAIN
WHEN ACCELERATING FROM A STOP, THE 722.9 7G-TRONIC AUTOMATIC TRANSMISSION SOMETIMES GET STUCK IN 1ST GEAR. THE ENGINE SPEED ALMOST INSTANTANEOUSLY EXCEEDS 5000 RPM. THE CAR MUST BE IMMEDIATELY DRIVEN OFF THE ROAD, THE ENGINE TURNED OFF AND THEN RESTARTED. THE TRANSMISSION WILL THEN SHIFT PROPERLY UNTIL THE NEXT TIME IT FAILS WHICH COULD BE AT ALMOST ANY TIME. THIS IS A VERY COMMON COMPLAINT WHICH MERCEDES BENZ HAS KNOWN ABOUT FOR YEARS. ONLY MERCEDES BENZ WILL REPAIR THE PROBLEM SINCE THEY WILL NOT ALLOW 3RD PARTIES ACCESS TO THE REPAIR PARTS. THEIR COST TO REPAIR IS IN EXCESS OF $2000. THERE IS A PENDING CLASS ACTION LAWSUIT AGAINST MERCEDES BENZ FOR THIS ONGOING ISSUE: CASE 2:16-CV-00727-DSF-E. CHARLIE A. JACQUO-STEVENSON AND COREY R. STEVENSON, ON BEHALF OF THEMSELVES AND ALL OTHERS SIMILARLY SITUATED, PLAINTIFFS, VS. MERCEDES-BENZ USA, LLC, D DEFENDANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954079February 12, 2017
FUEL/PROPULSION SYSTEM
THERE IS A VERY BAD FUEL SMELL COMING OUT OF THE CAR. INSIDE THE VEHICLE IS NOT SMELLY BUT THE EXTERIOR SMELLS PRETTY BAD. SCARED THAT THESE FUEL VAPORS A HAZARD AND WONDERING IF THERE IS A RECALL ON THAT. CAR IS 2006 MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954051February 11, 2017
ENGINE
OIL LEAK AT 90K MIKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953729February 9, 2017
SUSPENSION
I HAVE OWNED A 2003, 2005, 2009 AND NOW A 2011 E550 AND EVERY ONE OF THESE CARS CAME WITH THE SAME AIR SUSPENSION PROBLEM. ITS NOT FAIR FOR THE CONSUMERS AND ITS CERTAINLY NOT FAIR FOR ALL MERCEDES BENZ CUSTOMERS. MY MECHANIC TOLD ME THAT THE NOTORIOUS AIR SUSPENSION PROBLEM IS CAUSED BY A LEAK IN THE AIR SHOCK. WHICHEVER AIR SHOCK LEAKS, THATS THE SIDE OF THE CAR THAT WILL LEAN DOWN. MY E550 IS LEANING ON THE FRONT SIDE AND BOTH PASSENGER AND DRIVER SIDE ARE BOTH AFFECTED. I WAS QUOTED 1600$ FOR EACH SHOCK FROM MB, WHICH IS OVER 3200$ WITH ALL THE TAXES. EVERY NIGHT WHEN I PARK THE CAR, I WAKE UP IN THE MORNING WITH THE CAR LEANING DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953769February 9, 2017
FUEL/PROPULSION SYSTEM
GAS LEAKS FROM GAS TANK WHEN I FILL IT UP. I CAN ONLY FILL 2/3 OF TANK TO AVOID ODOR. I HEARD ABOUT EXTENDED WARRANTY FOR THIS PROBLEM BUT BENZ DEALER SAID MY CAR IS NOT COVERED BECAUSE IT IS MADE OF DIFFERENT MATERIAL THAN ONE THAT IS COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953767February 9, 2017
ENGINE
I WENT TO A HARDWARE STORE AND PARKED THE CAR IN THE STORE PARKING LOT. ABOUT 10 MINUTES LATER SOMEBODY CAME IN AND ASKED ME IF I WAS DRIVING A SILVER MERCEDES; I TOLD HIM YES AND HE TOLD ME THAT IT WAS ON FIRE. WHEN I GOT OUT OF THE STORE I SAW MY CAR'S ENGINE COMPARTMENT ON FIRE. BY THE TIME THE FIRE DEPARTMENT ARRIVED ON THE SCENE THE WHOLE ENGINE COMPARTMENT HAD BEEN GUTTED AND THE FIRE HAD SPREAD TO ANOTHER CAR WHICH WAS PARKED INFRONT OF MINE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10950131February 7, 2017
POWER TRAIN
AT 73,480 MILES THIS 2006 MERCEDES HAS A FAULTY CONDUCTOR PLATE VALVE THAT NEEDS TO BE REPLACED. THIS FAULTY CONDUCTOR PLATE/SPEED SENSOR CAUSES THE CAR NOT TO SHIFT FROM 1ST TO 2ND GEAR AND INSTEAD SPINS WITHOUT GOING INTO GEAR. THIS VEHICLE HAS BEEN IN MOTION WHILE THIS OCCURS. AT STOP LIGHT, TRIED TO ACCELERATE FORWARD AND COULD NOT. SHUT CAR OFF AND RESTARTED. CARS IN BACK OF ME PROCEEDING = DANGEROUS SITUATION TO BE TURNING OFF IGNITION AND RESTARTING CAR ONLY TO MOVE FORWARD! THERE WERE ALSO PREVIOUS OCCURRENCES OF THE SAME INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948487January 30, 2017
STEERING
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. WHILE DRIVING 40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE POWER STEERING PUMP FAILED, WHICH ALLOWED METAL FRAGMENTS INTO THE POWER STEERING HOSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947823January 26, 2017
FUEL/PROPULSION SYSTEM
WHEN YOU FILL UP THE GAS TANK, THERE IS A VERY STRONG FUEL ODOR IN AND OUTSIDE OF THE VEHICLE TO THE POINT WHERE THE VEHICLE CANNOT BE PARKED INSIDE A GARAGE AND WHEN DRIVEN THE WINDOWS NEED TO BE ROLLED DOWN. ON 9/4/14, MB ISSUED A WARRANTY EXTENSION FOR THIS VERY PROBLEM, HOWEVER, MB IS NOW SAYING THAT MY VEHICLE IS A PZEV MODEL CAR WHICH IS EXEMPT FROM THE 9/4/14 WARRANTY EXTENSION. THIS MAKES ABSOLUTELY NO SENSE AS IT IS THE SAME ISSUE THAT MANY MB OWNERS HAVE COMPLAINED ABOUT AND THERE IS NO DIFFERENCE BETWEEN A PZEV MODEL TO A NON PZEV MODEL (ONLY IN THE SENSE OF THE CATALYTIC CONVERTER WHICH IS NOT IN ISSUE). THE COST IS OVER $3,000 TO FIX WHAT IS REALLY A DEFECTIVE AND UNSAFE PRODUCT. THE PART WHICH IS LEAKING FUEL IS A "LEFT SIDE FUEL LEVEL SENDER ASSEMBLY". THIS IS AN INTEGRAL PART OF THE GAS TANK. BASED UPON THE 9/4/14 EXTENDED WARRANTY LETTER FROM MB, THE NHTSA WAS SATISFIED THAT THE EXTENDED WARRANTY WOULD FIX THIS PROBLEM. BUT WHAT MB WAS ABLE TO DO WAS TO LIMIT THE APPLICABILITY OF THE 9/4/14 EXTENDED WARRANTY TO ONLY NON-PZSEV VEHICLES WHICH I AM SURE ELIMINATED TENS OF THOUSANDS OF VEHICLES FROM THE EXTENDED WARRANTY. MOREOVER, THERE IS NO INDICATION THAT THE VEHICLE IS A PSEV VEHICLE (OTHER THAN WHAT MB HAS INTERNALLY). THE 9/4/14 EXTENDED WARRANTY SHOULD APPLY TO ALL E350 VEHICLES MODEL YEAR 2003-2009. THERE IS ABSOLUTELY NO REASON TO EXCLUDE A VEHICLE BECAUSE IT IS ALLEGEDLY A PZEV VEHICLE. IT IS THE SAME FUEL LEAK/ODOR ISSUE. DEALERSHIP WILL NOT FIX UNDER WARRANTY AND THE CORPORATE OFFICE HAS DENIED WARRANTY COVERAGE. PLEASE REOPEN YOUR INVESTIGATION AND GET TO THE BOTTOM OF THIS CLEARLY DEFECTIVE AND DANGEROUS SITUATION. CLEARLY MB RECOGNIZED THIS AS A PROBLEM AND THAT IS WHY THEY ISSUED THE 9/4/14 WARRANTY EXTENSION BUT THEN SLIPPED IN THE EXCLUSION FOR PZEV VEHICLES. THERE IS NO REASON TO TREAT A PZEV VEHICLE ANY DIFFERENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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