Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11470497June 22, 2022
FUEL/PROPULSION SYSTEM
Fuel smell really strong & a huge fuel leak started on 6/20/2022. The fuel smell was so strong inside the the car I couldn't stay in it. It started leaking before I fueled up my vehicle. Wen to the back of the car and notice a huge puddle of gas. I didn't know anything about this recall until today. I've owed the car for three years. I hope that Mercedes will fix this issue. Very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470198June 21, 2022
FUEL/PROPULSION SYSTEM
Strong gas odor inside cabin,whenever gas tank is full I can smell gas for extended time period. May relate to faulty gas line under the back seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470324June 21, 2022
SEATS
The chrome handle on my driver's seat is peeling off and very sharp. It cut my inner wrist really bad last week. I searched online and found many people having the same issues. I was quoted at around $400 to fix this one little handle and I don't have that amount of money right now. This is serious danger and needs to be fixed immediately and it scares me to think of doing it again and cutting into the artery or nerves in that area of my wrist. 1) Yes, you can inspect it or I can send pictures in. 2) The risk it puts on me is cutting my wrist and/or hand, infection, stitches, pain, not being able to work, nerve damage, medical bills, etc 3) There are many accounts online of people experiencing this same problem. I'm surprised someone hasn't gotten seriously hurt from it already. 4) It has been inspected by a service and repair center that immediately told me to be very careful due to the high possibility of cutting me 5) No warning lamps or messages
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470046June 20, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION
Intermittently, while driving several of the electrical systems will fail including the lane keep assist and abs. When this happens, it also causes the instrument cluster to rapidly change speeds, making the vehicle unsafe to operate as the driver is unable to tell what speed they are going, which can become extremely hazardous since this happens at random. The issue has been diagnosed to be a faulty Radar Sensor in the rear bumper, however the specific part has been on backorder since February 2022 and Mercedes-Benz has shown no signs of urgency with resolving this issue. I have a video of the ongoing hazard that I can submit as well, it's just too large to attach to this form.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469535June 16, 2022
SUSPENSION
The contact owns a 2007 Mercedes-Benz E350. The contact stated that while the vehicle was parked in the garage and turned off, the entire rear end of the vehicle inadvertently lowered to the ground. The contact stated that the failure was related to NHTSA Campaign Number: 12V264000 (Suspension) however, the vehicle was not included in the recall. The vehicle had not been diagnosed or repaired. The manufacturer and the dealer were not made aware of the failure. The approximate failure mileage was 140,000. The consumer stated the rear air suspension is functioning as designed. Upon restarting the vehicle the air compressor was recharged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469600June 16, 2022
STEERING, WHEELS, SERVICE BRAKES
Two rectangular blocks descend from the plastic shield under the front bumper. These blocks have a squared-off back. These blocks descend for about an inch, and are located a few inches in front of the front edge of the tires. In normal use, when the car is parked in a parking space the front tires roll forward to rest against the parking stop block, those descending vents hook onto parking stop blocks or curbing. When the vehicle is backed away from the parking space, the front shield can be torn away from its mounting points. The damaged, loose shield could strike and damage the front tires, or it could impact and damage the front brake lines, or it could obstruct the suspension, or the steering components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469220June 14, 2022
SUSPENSION
The air suspension started leaning heavily on one side after being parked for 12+ hours. And 2 days ago, while warming up the car, air suspension did not stop pumping air until front right air strut blew up. It was really loud and unexpected, I was lucky the car was not driven when the explosion happened. Checking through forums, most people who own W212 E-Class with airmatic suspension have issues with car lowering over night. This is a big Safety concern that might lead to blow out of the strut(or multiple)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468732June 11, 2022
FUEL/PROPULSION SYSTEM
Very strong exterior exhaust odor, like gasoline, consistent and always prevalent but more so when fuel is at half or above. Afraid may spark if near open flame
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468820June 11, 2022
UNKNOWN OR OTHER
While the vehicle was parked, at approximately 6:15 pm on June 11, 2022 while I was retrieving my iPod that was on the cupholder of my wife’s car, I got cut on the back of my right hand by the chrome plating lining the top part of the cupholder. The cut was painful and was one centimeter long. After I got cut I noticed that the chrome plating around the cupholder was peeling off and was sharp to the touch. The peeling off was mainly on the middle to the left-hand side of the center console cupholder, it is razor sharp and very dangerous. Please warn other drivers about this danger. It would be especially dangerous if someone gets cut while driving the car. It seems other Mercedes Benz owners have had this issue too: Here - https://mbworld.org/forums/c-class-w205/724605-interior-chrome-trim-flaking.html And here - https://mbworld.org/forums/w213-amg/810641-ashtray-cup-holder-trim.html This problem is similar to one I had experienced years ago on the door handle of a Hyundai Sonata I used to own, with peeling sharp chrome edge on interior drivers door handle - https://www.autoblog.com/amp/2009/05/26/hyundai-recalling-over-91-000-sonata-sedans-due-to-sharp-chro/
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11468693June 10, 2022
SUSPENSION
I found that the subframe had been recalled in other countries, but not in the united states? The large number of failures on this subframe across multiple models is concerning. This is a gross failure of a major safety component that can cause serious injury or death. My research showed this part has been recalled in Canada; MBUSA feels the need to wait to do so until a serious injury or death has occurred. The defective subframe is known and the new part’s design has been amended to take into account this rust issue. This is especially concerning considering the recent recall on the brake boosters due to advanced corrosion. MBUSA’s decision exhibits a lack of accountability for a defective part and this issue needs to be promptly addressed for the safety of its customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468098June 8, 2022
SERVICE BRAKES
Brake booster starting to squel and squeak. Brakes Not feeling as firm Driver seat leather was torn at stitching.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467678June 5, 2022
ENGINE
Balance shaft issues possible cause of vehicle stalls and safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467065June 1, 2022
STRUCTURE:BODY
The door will not stay open on hills and makes a loud clicking noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466565May 29, 2022
UNKNOWN OR OTHER
I WAS DOING ROUTINE MAINTANCE WHEN I NOTICED MY REAR LEFT TIE ROD THAT CONNECTS TO MY LEFT WHEEL WAS CRACKED BY THE REAR SUB FRAME WHICH LED TO A SAFETY ISSUE CONTACTED MY INSURANCE COMPANY AND CAR WAS TOWED TO THE MECHANIC SHOP FOR INSJRANCE INSPECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466398May 27, 2022
POWER TRAIN
For several years, the vehicle has had issues when shifting from drive to reverse or reverse to drive. I took to the dealer for repair and they claimed it was fixed. Because it is an intermittent issue, it was difficult to pinpoint when and if the issue would happen again. The vehicle is available for inspection and has been taken back to the dealer. On several occasions, since the car would not shift from drive to reverse or reverse to drive, I would have to turn off the vehicle and restart to reset. In some instances, I did not notice the car had not shifted and only after I accelerated and headed in the opposite direction. Car is at the dealer and requires a shifter module due to a steering column module error. Mercedes Benz of USA has been difficult to manage and the dealer has apparently made attempts to fix the car. That being said, I doubt that this is an isolated incident, as the E class was previously recalled for the same issue, but not this vehicle year. Power train: Automatic transmission: Control module (tcm, pcm) Recall date 2017-02-07 Recall no. 17V078000 Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 E300 and E300 4Matic vehicles. The affected vehicles may have a damaged steering column-mounted shift lever module. If the internal circuit board is damaged, moving the shift lever will not select a transmission gear. Recall consequence If the vehicle does not move forward or backward as selected by the driver with the shift lever, there is an increased risk of a crash. Recall action MBUSA will notify owners, and dealers will replace the steering column-mounted shift lever module, free of charge. The recall began April 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466046May 25, 2022
SUSPENSION
During state inspection (Pennsylvania) I was told that the rear subframe was rusted. If this part failed the vehicle could become uncontrollable and crash. They are not able to repair this since so many other vehicles have this problem. They have no idea when they could get a replacement subframe. The car is 8 years old but very low mileage (~34,000). Do to the frequent occurrence of this problem (by their report) and potential safety issues, I believe this should prompt a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465892May 24, 2022
SUSPENSION:REAR
The contact owns a 2010 Mercedes-Benz E350. The contact stated while driving approximately 55 MPH and depressing the brake pedal, the rear wheels were going in a different direction. There were no warning lights illuminated. The vehicle was taken to a local mechanic to be diagnosed. The contact was informed that the rear suspensions had rusted and fractured. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 68,060.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465827May 23, 2022
TIRES, TIRES:SIDEWALL, TIRES:TREAD/BELT
The side wall split on the outside of the tire and the tire deflated. I pulled to the side of the road. I have no spare because the tires are run flats. I tried to drive and within about 3 miles the tire shredded. The tread separated from the tire and made the car undriveable because the tire tread was hitting the wheel well. I was stranded with no spare. The rubber began melting and I was told by the tire shop fixing my car it fused to the rim. This tire was not made properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465539May 21, 2022
ENGINE
Engine code p0016 and p0017. Defective balance shaft and sprockets
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465494May 20, 2022
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2013 Mercedes-Benz E350. The contact stated while entering the vehicle, she noticed the smell of gasoline. The contact started the vehicle with no issues however, the gasoline odor was still in the vehicle. The contact stated no warning light was illuminated. The contact drove the vehicle to an independent mechanic to be diagnosed. The mechanic determined that the fuel lines running underneath the rear passenger’s seat were leaking and needed to be replaced. The independent mechanic referred the contact to an authorized dealer. The vehicle was towed to the dealer but was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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