Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11460075April 7, 2022
STEERING
The Height adjustment of electric steering column adjustment sticks in adjustment position at the top limit stop. This has been fixed twice!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459516April 4, 2022
FUEL/PROPULSION SYSTEM
This vehicle has a very profound strong gas smell inside and out of the car. Upon further research, it has been notably stated that this particular vehicle model from years 2003-2009 had the same common issue that when refueling and topping off at full tank capacity, there is a fuel leakage seeping from the top of the gas tank which sits underneath of the back passenger seat. Apparently there is a health hazard recall listed upon this vehicle for this issue but when I called my local mercedes benz dealer they said that there was no recall with this issue and refused to acknowledge the problem. But in fact there are many videos of evidence online illustrating and showing other same vehicle owners addressing the fuel tank leakage from within underneath the back passenger seat, and there is also many written testimonials cases stating the existance of the same issue. I really do hope this issue gets addressed asap for which i do fear for my family's safety and mine. Thank you in advance for your time!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458582March 28, 2022
ELECTRICAL SYSTEM
I was driving in the Dallas area at highway speed (approx 70mph) during rush-hour traffic when a crackling sound presented in the dashboard area from what appeared to be the sound system (Harmon Kardon surround system). This was immediately followed by the unmistakable smell of burning plastic or something similar. Smoke coming from the center speaker in the dashboard followed subjecting car occupants to potentially hazardous smoke and chemicals resulting from the fire.All signs suggested an electrical fire which was alarming considering this occurred at highway speed. Turning off the sound system did not stop the issue. My safety and that of others on the highway were put at risk because a fire of unknown origin occurred while driving at highway speeds. No accident occurred. Further exploration of the issue from a safe area off of the highway confirmed the following: 1) possible electrical fire emanating from the center speaker of the dashboard 2) center speaker was damaged and appeared melted 3) the only way to stop the fire was to remove the fuse powering the sound amplifier which allowed the car to be driven to the local Mercedes Benz dealer/repair center The car was inspected by the local Mercedes Benz dealer who confirmed: 1) the center speaker was damaged and not repairable 2) the cause of the problem was a "shorted" and otherwise faulty amplifier. 3) the cost to replace the speaker estimated over $400 4) the cost to replace the amplifier estimated over $2700 There are no safety recalls on this particular issue. However, an investigation of the matter on NHTSA and Mercedes Benz user groups has identified numerous occurrences of a similar nature in the 2014 "e" class vehicles. The amplifier, which was confirmed to be the cause of the fire, would appear to have a documentable and reproduceable fault which: 1) presents a safety hazard to owners/drivers of the vehicle, 2) puts other drivers as risk drivers, 3) subjects vehicle occupants to hazardous fumes
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11457978March 23, 2022
UNKNOWN OR OTHER
Mercedes Benz issued a recall (Manufacturer Recall Number 2021060021; NHTSA Recall Number 21V354) in May 2021. The recall affects my vehicle's MBUX multimedia system, most importantly, the backup camera, which may fail while in use if this issue is not remedied. I was advised of the recall by them in July 2021. To date they have failed to remedy this safety recall. I have contacted Mercedes Benz several times (most recently on 03/21/2022) and they are unable or unwilling to provide a date when this safety issue will be remedied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457699March 21, 2022
ENGINE
CRANK SHAFT BALANCER WHICH IS SO COMMON AND AN ALMOST $9000 REPAIR. CAR RUNS BUT CAN'T SMOG OR SELL BECAUSE IT THROWS CODES P0016 P0017. THERE IS NO WORD ON MANY CLASS ACTION LAWSUITS ABOUT THIS ONLINE. HOW DO WE FIX. THIS IS A ONE OWNER CAR WITH PROBLEM FOR LAST 50K MILES AND NO SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456512March 13, 2022
UNKNOWN OR OTHER, SUSPENSION
The car was brought in for scheduled maintenance and they told me that my rear sub frame rusted out and had snapped. Car is only 7 years old, always garaged, basically a main part rusted out. Mercedes prides itself on durability and safety. There were no warning lights, alarms, nothing. Whenever I braked the rear end of the car would slide to the left and I had to try and adjust accordingly. Prior to bringing the car in for its maintenance I was reluctant to drive it on highways and at higher speeds. Now that I am aware of the problem, had the rear of the car given out while I was on a highway, I had the potential to roll over and possibly blown up had the gas tank been impacted. I researched the issue on Google and found many instances of others having the same issue, with the same part, luckily no one appears to have been killed as yet. As I mentioned this was never picked up during all the scheduled maintenance work, nor state inspections, all handled by this dealership. The dealership is in the process of replacing the part and all work associated with that replacement. I don't know if they kept the part or tossed it out, but will ask. No one else has seen the car or rusted part other than the dealership. I'm also sending you a copy of the letter I sent to he dealership and Mercedes-Benz Home Office.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456111March 10, 2022
SUSPENSION, POWER TRAIN
Hello, I was driving one night I hit the brake and the car lost control ..I was able to drive home afterward I took the car to a shop and after inception They found the rear K sub frame rusted and broken. The car in excellent shape with no rust or corrosion in any other area. The car has 108k miles and always parked indoor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455566March 7, 2022
SERVICE BRAKES
The contact owned a 2017 Mercedes-Benz E300W. The contact stated while driving approximately 35 MPH he was side swiped on the drivers side door by another vehicle causing his vehicle to jump the curb. The contact stated he had a brake malfunction and had to depress the brake pedal to the floorboard. The contact had to steer the vehicle into a fence in order to come to a stop. The contact stated no warning light was illuminated. The police were called and filed a police report. The contact had the vehicle towed to a collision center. The vehicle was not diagnosed or repaired. The contact's insurance company declared the vehicle a total loss. The contact suffered injuries to his back, both knees and his head from hitting the steering wheel, but did not seek medical attention until later. The airbags did not deploy. The manufacturer had been informed of the failure. The failure mileage was approximately 21,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11454352February 27, 2022
POWER TRAIN
Car shifts into park when I stop, does not happen all the time, no check engine light, no warning, don't know it shifted until I try to move forward. last time I drove the car it did it as I was stopping, made a funny grind noise, no warning lights or bells will contact dealer. this is very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454225February 26, 2022
FUEL/PROPULSION SYSTEM
Fuel leak make gas smell goes inside cabin
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454271February 26, 2022
UNKNOWN OR OTHER
Camshaft sensor leaking oil into engine harness and ecu. Misfire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454272February 26, 2022
UNKNOWN OR OTHER
Camshaft sensor leaking into ecu and engine harness. Causing damage and contamination Known defect in prior years model but hasn't with the 2012 model..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453552February 23, 2022
SUSPENSION
Driving Home Late Going 75 mph in Michigan when hitting brakes the car became unstable felt like it wanted to spin out of control. Hitting brakes at speeds above 30mph made car want to spin out of control.. Took car to MB dealer. Told them car was unsafe to drive and almost killed self hitting brakes.They test drove car and confirmed issue. MB mechanic put car on lift found the left control arm trailing arm bracket welds had rust of the rear suspension cross member subframe!! This has rendered car unsafe and Unoperational !! NHTSA needs to get involved force recall ! We are lucky to be alive!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452787February 18, 2022
FUEL/PROPULSION SYSTEM
The contact owns a 2006 Mercedes-Benz E350. The contact stated that while the vehicle parked, fuel was noticed leaking from the vehicle onto the driveway. The vehicle was not diagnosed or repaired. The approximate failure mileage was 184,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452840February 18, 2022
POWER TRAIN
The contact owns a 2010 Mercedes-Benz E350. The contact stated that while driving at an undisclosed speed, the transmission shifted to PARK before the vehicle came to a full stop. The vehicle was taken to the dealer and diagnosed that the failure was related to TSB - LI54.25-P-056472. The contact was informed that the Electronic Ignition Switch (EIS) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the warranty had expired and the TSB was not associated with the VIN. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452508February 17, 2022
FUEL/PROPULSION SYSTEM
I sent NHTSA a report earlier -#485386-- A mercedes recall=#12V557000- for this vehicle was issued -- on cars manufactured from 4/18/11 to 7/12/11. My auto was manufactured on 7/11. There is no exact date listed. The past few weeks I did smell gas outside of the car. I spoke to the dealer who told me it was not a recalled car. I went ahead and went to a repair Mercedes shop to investigated the problem and found that the gas filter was leaking as indicated in the recall. Mercedes needs to expand the recall dates since it is obvious the dates are incorrect. I went ahead and took pictures of the leak and sent it to Mercedes customer service. Again response from them was the car was not on the recall. I also want Mercedes to pay me $478.70 for the repair. Pictures of the filter/leak was also sent to them and you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452300February 16, 2022
FUEL/PROPULSION SYSTEM
My vehicle developed a raw fuel smell inside and outside the vehicle. Also the check engine light came on. The problem was resolved by the dealer after some time under PZEV warranty. What I am concerned with is why was this not a recall as the vehicle fuel vapors could of caused a fire in our garage or while we were operating it. Please note there was raw gas on the outside of the fuel tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451429February 10, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY
Suddenly , the trunk stopped closing completely. Noted a significant gap in the trunk to the quarter panel due to the pull down function / soft close not working. Trunk is now slightly open, which could be an issue with water ingress with many electrical components in the trunk compartment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451221February 9, 2022
STEERING
The contact owns a 2017 Mercedes-Benz E300. The contact stated that while driving approximately 60-65 MPH, the steering wheel lost power steering function. The warning message “Steering Malfunction” was illuminated. The vehicle was able to continue to drive by forcefully steering the steering wheel. The vehicle was taken to the dealer where it was diagnosed that no issues were found. The contact stated that the failure reoccurred while driving and was increasingly intense while making turns. The vehicle was taken back to the dealer where it was diagnosed that there was oil on the engine harness and the oil had been going to the electric steering rack. The dealer informed the contact that the engine wiring harness needed to be replaced. The contact referenced NHTSA Campaign Number: 17V714000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 35,000. Engine harness( found oil in harness going to M.E. and electric steering rack) after starting car- can hear a clicking noise inside of engine bay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450497February 4, 2022
UNKNOWN OR OTHER
Totally puzzled.. Intermittent misfire from.exhaust. not a very loud backfire sound. Sounds like a fart or gurgle from exhaust only when I start the car sometimes. No check engine light No lights on the dash Car runs fine, accelerates normal, no ticking, vibrating or shaking..no rough idle Put on a code reader No codes pulled Only misfires after being driven engine turned off and back on. Starts fine. Went to several mechanics and unable to assess misfire due to it being random Spark plugs and coils changed Air filter and cabin filter changed No leaks in the exhaust Looking for answers
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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