Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11465123May 18, 2022
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2011 Mercedes Benz E350. The contact stated while driving approximately 65 MPH and abruptly depressing the brake pedal to avoid striking a deer, the vehicle inadvertently veered to the left out of the lane almost causing a collision with another vehicle. The vehicle was taken to an independent mechanic who diagnosed that the subframe was severely rusted causing the rear subframe to fracture. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure but no assistance was provided. The failure mileage was 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465058May 17, 2022
POWER TRAIN
The contact owns a 2017 Mercedes-Benz E300. The contact stated that while attempting to reverse to another gear, the gear shifter seized. The contact stated that after turning off and restarting the vehicle several times the gear shifter operated as needed. There was no warning light illuminated. The contact stated that the failure persisted. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that the failure was related to NHTSA Campaign Number: 17V078000 (Power Train). The contact was advised by the mechanic to take the vehicle to an authorized dealer. The contact had not taken the vehicle to a dealer. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464681May 15, 2022
SEATS
I was pulling up the passenger seat to put something in the backseat of my parked car. The headrest unexpectedly deployed and a small plastic piece broke off. Now I am fearful this could happen when driving the car, potentially harming myself or others. A witness saw what happened. There was no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464625May 14, 2022
FUEL/PROPULSION SYSTEM
While filling the gas tank, gas continued to pour from the pump, even though the tank was full. Usually the pump automatically stops dispensing gas when the tank is full. Gas splashed all over my car and myself. Also, my car often smells like gas after filling up the tank. It seems dangerous to have gas fumes inside of my car. I feel like a rolling bomb driving after a fill up. What’s going on?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464578May 13, 2022
AIR BAGS
Someone ran a stop sign traveling at at least 30 mph and hit my car twice; once in the front, once in the rear. I hit my face on the steering wheel, was knocked unconscious, and received a concussion. The airbags never deployed.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11464387May 12, 2022
SUSPENSION
Brought car in for routine PA inspection and was told the rear subframe is beginning corrode and will eventually need to be replaced soon as it will not pass inspection. This is a known Mercedes Benz issue and yet there has no recall to date. Could potentially lead to a fatal car accident as the corrosion is not obvious.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464309May 12, 2022
ENGINE
Purchased new 2015 MB e400 in 12/2014 MB issued a bulliten in 12/15 (1 year later) indicating that the engines may experience a problem with the timing belt harness which may cause engine failure. We have the exact same issue now at 69k miles and MB refuses to acknowledge the issue claiming i need a new engine. I cannot use the car for fear of engine failure which may cause death or serious injury
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462896May 1, 2022
UNKNOWN OR OTHER
The doors are very Heavy and it is difficult to get it to stay open. Additionally if the car is on a slight uphill and the door is fully open, the door tends to start closing and is not held in place-it becomes very dangerous if you are stating to get out of the car.The door is so heavy that a leg can get caught and broken I have advise Mercedes of this problem but they tell me that the tension is not adjustable It is very dangerous getting both in and out even wee on a flat surface and much more dangerous on the slighted of inclines
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462710April 29, 2022
FUEL/PROPULSION SYSTEM
The component/s that have failed are (reputedly) the fuel system resulting in significant fuel fumes permeating into the cabin of the vehicle as well as being very evident around the rear outside of the vehicle. This seems to be more obvious after the car has been filled with fuel. Having fuel fumes leaking into the cabin of the car should be self evident as a risk to anyone travelling in the vehicle, especially in the rear seats. The fumes eminating from the car, externally, are a potential fire hazard should anyone walk by with a cigarette or naked flame. This is an on going problem well known to Mercedes Benz and one that should have been the subject of immediate recalls by MB and not subject to a Mileage, Time Frame or VIN number. Why should I, or anyone, have to foot a fairly significant bill, for fixing a manufacturing fault just because the previous owners didn't get the problem fixed and I purchased the vehicle after some 15 year warranty time frame? This issue could result in someone's death if Mercedes is not forced to remedy it and by remedy it I mean for ALL 2007 E350's to be recalled unconditionally. Consumer would like to amend the complaint to include the recall of ALL Mercedes E350 for the years 2006 and 2009 for inspection of the cause of the problem and the repair of those vehicles where repairs are needed at Mercedes Benz cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462383April 27, 2022
FUEL/PROPULSION SYSTEM
Have strong odor of fuel in cabin and outside driver's side rear of vehicle that has been increasing in intensity over the past couple of months. I removed the rear seat bench and the access cover for the fuel pump under the driver's side rear seat and found pooled fuel on top of the pump as well as a lot of dirt and grime showing that it had been a problem for some period of time. I dried up the fuel but the problem continues, and continues whether or not the tank is full or less than 1/2 full.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462520April 27, 2022
STEERING
I was waiting at a light when the message “steering wheel malfunction” can up. I was forced to turn left, which I did with great difficulty as the power assist stop working. I managed to go straight 3 blocks despite the hard steering with my emergency lights on at 5 mph and turn left two short blocks to get home. I was in my car with my two children. If this would have happened in the highway, I am certain that it would have resulted in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462357April 26, 2022
SERVICE BRAKES
While in a mall parking lot I stepped on the brake and the pedal went down to the floor. I pulled over into a safe location and placed the car in park. I got out and looked at all four wheels and saw brake fluid leaking out of the left rear brake line. I had the car towed to my authorized service center. After inspecting the auto they informed me both rear brake lines were severely rusted out and the left rear burst where it attached to the break hose. They replaced both rear lines and hoses from the center of the car back to solve the issue. This is the first time in all the cars I've owned (including 5 previous Mercedes) that I have had brake lines rust through. I feel this is an extremely serious safety issue that shouldn't occur on an 11 year old car with about 111,000 miles on it (about 10,000 miles/year). After researching this issue on various online forums it appears this was not an isolated incident and should be looked into.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462207April 26, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2018 Mercedes-Benz E300. The contact stated that while driving at an undisclosed speed, wind was entering through the passenger’s side sunroof. There were no warning lights illuminated. The vehicle was taken to the local dealer where they informed the contact that the vehicle was working as designed. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was approximately 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461802April 22, 2022
UNKNOWN OR OTHER, SUSPENSION
I want to report a structural issue with the Mercedes rear subframe rusting. Three Mercedes dealers told me that it is common but there is no recall. The mechanic told me that if this is not corrected the back wheel will fall off while you are driving. There are no warning lamps. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461357April 19, 2022
SUSPENSION
Rusted Rear Subframe presenting a safety hazard. Possible separation of suspension link could lead to loss of control. Brought the 2014 Mercedes Benz E350 (85000 miles) in to the local dealership today for spark plug replacement. Technician performed a visual inspection of the underside of the vehicle and found that the rear subframe had rusted completely through making the care unsafe to drive. Car has been driven in Maryland since new and never exposed to any extraordinary corrosive elements that you might find on roads in colder climates. Car is in otherwise excellent shape with no other visible rust and has never been involved in an accident. The failure of a major suspension component like this on a car in otherwise excellent condition leads me to believe that there is a defect in the manufacturing of the rear subframe component. A quick Google search shows that other Mercedes vehicles suffer from this same problem. NHTSA ID Number: 11456512 also reports the same problem on the same model car. I have not had the problem repaired yet as I am deciding on next steps. Replacement estimate is approximately $4000. If I have the work done, I will retain the old subframe for inspection by NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460939April 15, 2022
VISIBILITY/WIPER
Windshield separation from body of car causing water intrusion and water damage on headliner and electrical components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460972April 15, 2022
STEERING
A few months ago, start up my car to go to work, I had a warning "power steering malfunction". After a little research online about a possible cause, found out a weak battery would affect the power steering so, I went ahead and replace the battery. sure enough, the problem seemed to be resolved but only to comeback and this time is permanent. from reading online, I've realized, it's very common with these vehicle. Only thing, there has not been a recall on such a critical safety of this vehicle. This system even stop working while driving. may results in tragedy...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460373April 11, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving last week on a Dallas street. The public works people had place a 1 inch this rectangular steel cover over, presumably, a hole. The car slammed on the brakes, with a red light appearing on the instrument panel. Had a car been behind me, it would have read ended me. I spoke with Mercedes. They tell me that Mercedes has no ability to turn off the automatic breaking feature, and I should go [XXX] myself. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460198April 8, 2022
TIRES:SIDEWALL, TIRES
Tire size: 245 40 19R While driving the side wall blew out and got less than 1 mile bring a run flat tire before the tire came off the rim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460199April 8, 2022
WHEELS, LANE DEPARTURE: BLIND SPOT DETECTION
There is no spare tire and during our drive to Las Vegas the run flat tires blew out and the tire ripped off the rim. We couldn't even travel one mile on the run flat tires. We were stuck in the hot desert for over 2 1/2 hours before the towing car came. Mercedes did not let us know that due to run flat tires there was no spare tire but unfortunately the run flats don't work and cannot be driven not even 1 mile. Our lives were in danger and thank God we had water in the 100 degree heat in the desert.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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