Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11512596March 19, 2023
FUEL/PROPULSION SYSTEM
PZEV fuel tank leaks at top but is not repairable. Replacement requires complete tank replacment which is not economically feasilble. This forces owners to continue to operate vehicle with fuel leakage since repair of the tank is not possible. In older models a simple gasket change would resolve such leaks, in the PZEV tank leaks can not be repaired and thus are left uncorrected. Many of these vehicles are now owned by minority owners who are unable to pay $5000 to repair a defective design. MB refuses to support owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512569March 18, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, STEERING
Steering wheel lock mechanism failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512265March 16, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Mercedes-Benz E300. The contact stated while driving approximately 35 MPH, there was an abnormal gasoline odor entering the vehicle. The contact stated that he did not notice a warning light being illuminated. The contact had taken the vehicle to a local dealer who was unable to determine the cause of the failure. The contact then drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that the fuel rails and fuel injectors needed to be replaced. The vehicle had not been repaired. The independent mechanic advised the contact that the failure was related to NHTSA Campaign Number: 21V961000 (Fuel System, Gasoline). The manufacturer had been informed of the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511633March 13, 2023
UNKNOWN OR OTHER
Crankcase Ventilation Valve malfunction requiring Replacement code P052E71
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511213March 10, 2023
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2015 Mercedes-Benz E350. The contact stated while the vehicle was receiving routine maintenance, the mechanic noticed that the subframe was rusted. The dealer stated that the subframe needed to be replaced. The vehicle was repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not under recall and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510984March 9, 2023
AIR BAGS
The contact owns a 2008 Mercedes-Benz E350. The contact stated that while driving at approximately 25 MPH, a vehicle that was merging onto the road did not yield and crashed into the front passenger side of her vehicle. The contact stated that the air bags failed to deploy. The contact sustained whiplash and bruises on her right leg, and the front passenger had an ACL injury. A police report was filed. The vehicle was towed to an independent mechanic, where unknown repairs were completed. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 123,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11510353March 6, 2023
STEERING
Power steering went out while driving/malfunctioned. This apparently affects other E-Class models, but mine is not among those listed in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509874March 2, 2023
VISIBILITY/WIPER
The 2013 Mercedes Benz E350 model has a problem wherein the windshield sealant used by Mercedes Benz has deteriorated to the point wherein water is leaking into the car cabin. The windshield is supposed to be an integral structural part of the vehicle and should not separate from the car. The separation of the windshield from the car is a huge safety risk to the driver as well as others on the road - especially if the driver is going at speeds of 65MPH on the freeway. The vehicle and the windshield was inspected by the authorised and official Mercedes Benz dealership and they confirmed the findings that the factory sealant used to seal the windshield had deteriorated and separated from the rest of the car body to the point wherein water was leaking into the car cabin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509682March 1, 2023
STEERING
The steering wheel tilt feature is stuck in the up position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509501February 28, 2023
SUSPENSION:SUBFRAME/MOUNTING BRACKET
2011 MERCEDES BENZ E 350. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE TO ROTTED SUBFRAME ON VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509517February 28, 2023
PARKING BRAKE, PARKING BRAKE:CONVENTIONAL:MECHANICAL:LINKAGE AND CABLE
The contact owns a 2014 Mercedes-Benz E350. The contact stated that the parking brake release failed to release as needed. The failure recurred several times however, the contact could not recall how the parking brake was released. On one occasion AAA released the parking brake however, the contact was unsure how the AAA mechanic was able to release the parking brake. The contact took the vehicle to a certified mechanic who diagnosed the vehicle and determined that the parking brake, and the brake cable had failed to disengage as designed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but had not yet responded. The approximate failure mileage was 36,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509139February 25, 2023
FUEL/PROPULSION SYSTEM
I notice a strong smell of gas inside my vehicle immensing from the back seat area of my car.and it's stronger everytime bi fill up the gas cap is placed back correctly and no top off ever
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508965February 24, 2023
ENGINE, EXTERIOR LIGHTING, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2010 Mercedes-Benz E350. The contact stated that the engine was misfiring and shifted LIMP Mode. The contact stated that the check engine warning light was intermittently illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V168000 (Exterior Lighting, Electrical Stability Control, Engine, and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508974February 24, 2023
SUSPENSION
There is an ongoing issue with the front and rear air shocks. They don't inflate properly. Sometimes they inflate and sometimes they don't. This is a risk because my suspension system is not stable. The problem has been confirmed by Astorg Mercedes-Benz. Yes, the problem has been inspected by an authorized Mercedes-Benz dealership. There was no indication beit warning lamps, messages, etc., before the issue happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508712February 23, 2023
FUEL/PROPULSION SYSTEM
I just recently discovered that after filling my car with gas, there is a strong odor of gas filled in the garage for over 24hours. When I googled the issue, I discovered that NHTSA did confirm issues with Mercedes E350 from 2003-2009. However, I have also discovered that several owners outside of that model year period are having the exact issue. I ask you please reconsider and open the recall so that Mercedes can pay to fix my car before a fatality occurs. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508281February 21, 2023
UNKNOWN OR OTHER
The rear subframe / axle carrier on vehicle failed. Rear subframe / axle carrier had significant corrosion / rot and large rust holes present. Also, the rear suspension parts & air shocks were seized / corroded to the rear subframe. Dealer advised vehicle was unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508308February 21, 2023
STEERING
The contact owns a 2016 Mercedes-Benz E400. The contact stated upon starting the vehicle, a message indicating a power steering malfunction was displayed and the vehicle lost power steering functionality. The vehicle was towed to the dealer, where an unknown software update was completed. The failure ceased but reoccurred a year and a half later. The vehicle was taken to the dealer, where it was diagnosed that the power steering assist assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V241000 (Steering); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 29,000. The consumer stated the power steering assist assembly needed to be replaced and it was repaired in the amount of $4042.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508406February 21, 2023
UNKNOWN OR OTHER
Both headrests have now exploded in this car. I see there have been class actions lawsuits filed but Mercedes got these dismissed. There is a cheap plastic piece that holds the headrest in place which just explodes without any impact or accident. "The Mercedes class action lawsuit was filed by four plaintiffs who claim the NECK-PRO active headrests are defective because the activate head restraints allegedly deploy without crash impacts." The car was parked in each of the incidents. One hit my passenger in the head. The driver side headrest exploded today when I moved the seat. I called Mercedes but was just sent on a wild goose chase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507901February 17, 2023
STEERING, FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
Power steering is makes winding noise and very wobbly Wood grain interior is turning white Emissions problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507434February 15, 2023
SUSPENSION
The vehicle was inspected during an alignment at a dealership. The sub-frame has rotted out. The car was swaying to the side. I believe this car is dangerous to drive. The repairs are around $5000.00 dollars. There should be a recall on this Mercedes Benz E-Class 350 SUB-FRAMES. It is not safe to be on the road. The dealer is no longer around. The manufacture of this car and so many other Mercedes Benz with the ROTTEN RUSTED SUB-FRAMES should be held responsible to pay for the damages and or replacements. Before someone DIES on the road. A recall for this vehicle needs to be done ASAP! Please HELP! I have a picture of the rotted sub-frame and paperwork .Not sure how to upload Why are other countries recall for free and not the USA?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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