Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11530862July 7, 2023
ENGINE
The contact owns a 2012 Mercedes-Benz E350.The contact stated that while driving approximately 30 MPH, the vehicle started to jolt forward. Upon shifting to fourth gear, the vehicle stopped jolting. While depressing the brake pedal, the vehicle jolted. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that oil was leaking into the engine and the wiring harness. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530364July 5, 2023
STRUCTURE:BODY, SUSPENSION
My rear sub frame has major corrosion and is broken on the driver side, the passenger side about to go soon. My vehicle only has 154000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530446July 5, 2023
ELECTRICAL SYSTEM, ENGINE
According to the Mersedes dealer it is Engine Harness it is possible manufacture defect. Car has only 38900 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529608June 29, 2023
VISIBILITY
The contact owns a 2007 Mercedes-Benz E350. The contact stated while driving at various speeds, the sunroof detached from the vehicle and was manually reattached to the vehicle. The contact had experienced the failure several times. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V954000 (Visibility) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528920June 26, 2023
SUSPENSION:SUBFRAME/MOUNTING BRACKET
The contact owns a 2010 Mercedes-Benz E350. The contact stated that while driving at an undisclosed speed, the brake line fractured and the low brake fluid warning light illuminated; however, the contact stated he was able to stop the vehicle by depressing the brake pedal. The vehicle was towed to the dealer, where it was diagnosed that the subframe was fractured, which caused the brake line to fracture and fail. The dealer repaired the subframe under the recall and charged a fee for the brake line repair. The contact stated that the mechanic stated that the brake line fracture was caused by the subframe fracture. The manufacturer was made aware of the failure; however, the manufacturer only authorized the repair of the subframe. The failure mileage was approximately 181,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527855June 20, 2023
UNKNOWN OR OTHER
This is the second report filing about the trunk lid closing without initiating the automatic closure. In order to keep this record accurate, the vehicle was brought into the Mercedes Benz dealer, (where it was purchased), on May 23, 2023. The service advisor came to the car to instruct me on how to use the mechanism. He was unable to operate it correctly either. The car was also brought in for other needed repairs. When the car was returned to me on May30th, this same service advisor reported to me that the dealership was unable to correct the problem with the trunk lid mechanism. On June 12, when I was retrieving some items from my trunk, NOT using the automatic mechanism, the trunk lid unexpectedly crashed down and struck me in the head. I experienced headache and bruise on the back of my head. The salesman and administrative team at the dealership said they declined to return my phone calls, or speak directly with me about this matter, due to fear of being sued.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11527903June 20, 2023
FUEL/PROPULSION SYSTEM
Gas tank leak from under heat Shield Recall claims in 2012 it was extended for 15 years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527944June 20, 2023
POWER TRAIN
The contact owns a 2023 Mercedes-Benz E450. The contact stated that while driving at an undisclosed speed and merging into traffic, the gear shifter inadvertently shifted into neutral (N). There was no warning light illuminated. The contact stated that the RPM was fluctuating. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527288June 15, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
I was operating my car on a 4-lane highway early in the morning, conditions were sunny and weather was approximately 50 degrees. Without warning the panoramic sunroof on my E63S exploded with a loud pop and showered the interior of my car with glass. This was sudden and unprovoked by any outside object or force. Mercedes Benz USA has denied any responsibility via both dealership and choosing to be non-responsive to my MBUSA incident claim on the matter. In searching, this seems to be a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526073June 8, 2023
SERVICE BRAKES, STRUCTURE:BODY
The contact owns a 2013 Mercedes-Benz E350. The contact stated while driving approximately 10 MPH, the brake pedal was depressed; however, the vehicle failed to respond, and the vehicle veered into another lane. Additionally, while her son was driving at high speeds, he detected a shimmy in the front end. While approaching a stop, the brake pedal was depressed; however, the vehicle was slow to respond. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the rear subframe needed to be replaced. The vehicle was repaired under warranty. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524269May 29, 2023
POWER TRAIN, UNKNOWN OR OTHER, EXTERIOR LIGHTING
The car lurches forward upon accelerating. Other times the car lags when accelerating after slowing for a dip or speed bump. This has caused me to almost be hit from behind on multiple occasions. My car has been in the shop multiple times since I bought it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524066May 26, 2023
ENGINE
Having a Mercedes was my dream since I was a kid and I’m completely heartbroken to have to file this complaint. I’ve been working literally my whole life to finally be able to afford my 2017 E300. I purchased it from Autobahn Motors in Belmont, California in August 2020. My car has ~48,000 miles on it and I still own approximately $14,000 on the car as of today (5/20/2023). When I was driving on the highway my car engine light came on, started to violently shake, and I thought it was going to stall out. I immediately took it in to my mechanic and he told me that piston #1 is broken and the spark plugs are melted! Premature engine failure. I can no longer use my car until I get my engine replace! I’ve gotten one quote and it is approximately $15,000! I don’t even have 50,000 miles on my car. I saw a large volume of complaints online for the M274 engine including a class action lawsuit that have exactly the same issue as what my mechanic diagnostics is showing (broken piston #1 leading to premature engine failure). This is a huge safety concern and needs to be investigated immediately and corrected by Mercedes Benz before someone gets hurt or dies from this failure. For the price I’ve paid, still owe, as well as what the repair would be is completely unacceptable. I need my car for work and I’m also a parent so this is creating a huge inconvenience and financial hardship. Mercedes must be aware of this problem and held accountable for there negligence on correcting this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523510May 23, 2023
UNKNOWN OR OTHER
Cluster showed inoperative malfunction on the interstate and car accelerator faulted to 2 mph. A Tractor trailer came close to hitting me. Pulled over. Police escorted off and was towed to dealer. They first installed a new gas pedal but did not work. Now they said it is the harness electrical wiring tans the plug connector to the accelerator pedal that needs replacement. There is a bulletin on this with model year 2016-2019 only. They should include 2015 model as well. Very dangerous that could be fatal or seriously injured. This I happened to. 2015 Mercedes E Class.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522705May 18, 2023
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2020 Mercedes-Benz E450. The contact stated that on three occasions the driver's side front seat independently adjusted when the vehicle was started. On another occasion, the vehicle started by independently. Additionally, the head-up projected display moved up the windshield instead of remaining in place. The contact stated that the battery warning light was illuminated. The contact stated that on several occasions the vehicle stalled. The vehicle was able to be restarted intermittently. The vehicle was taken to a dealer where it was diagnosed and there was unknown software that needed to be updated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522564May 17, 2023
ENGINE
Hello, A manufacturer should understand that Timing Chain is a vital component in an engine, an so should not say just tell consumer that it goes bad at a particular milage., As such in my MB E350 2012, is difficult to start the car and i think that this should be looked at. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522257May 16, 2023
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
Per the technician: "the rear subframe is rusted out and the lateral strut arm is starting to break away". Because of this issue, the car unknowingly presented a safety risk to occupants and other drivers. A failure of the subframe or connected components could have resulted in a serious accident. Photos are attached. The vehicle is currently available for inspection upon request. There were no warning indicators to this issue. The issue was found only because the car was being serviced for brake pads. Mercedes Benz USA customer care said there was no recall or other warranty covering the issue and said the vehicle was outside their "good will assistance program". The vehicle is no longer able to be driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521883May 14, 2023
ELECTRICAL SYSTEM, STEERING
My car will not start and I get a message stating "Remove key from ignition" every time I insert the key to try to start the car. It appears that the ESL has failed. I have visited several MB forums and it appears that this is a common issue, regardless of car mileage. This is a factory defect that really needs to be recalled and fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520990May 8, 2023
STEERING, ELECTRICAL SYSTEM
Electric power steering assist failure. Causing power steering to fail making steering very difficult, raising the chance for a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520860May 7, 2023
UNKNOWN OR OTHER
May 4, 2023 at approximately 5:45 PM, while reaching into the trunk of my car, the trunk lid came crashing down on me. To avoid being struck on the head, I blocked it with me left forearm. The trunk lid caused a large nasty and painful wound. I immediately texted my sales person, and text him a picture of my injury. I also left a voicemail message for him at the dealership. Unfortunately, this is not the first time the issue with the truck lid has happened to me. On another occasion, while reaching into the trunk, I was able to avoid being struck by the trunk lid, when it unexpectedly came crashing down. At approximately 8:50 AM, on May 5, 2023, a follow-up call was made to the dealership since my salesman did not return my call. The male who I spoke to about this serious safety issue assured me that I would receive a return call the same day and listed three male supervisors by name. Since I did not receive this promised return call, I made an appointment with the service department to document this dangerous issue. OF NOTE: my feet were not under the rear pumper to activate the trunk lid, and the obstacle feature failed to stop the lid from crashing down.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11520095May 2, 2023
ENGINE
yellow check engine light came on and a few days later the car stalled on the road potentially causing an accident. took it to a shop and it has a p052e (crankcase valve issue), then took it to mercedes and theyve confirmed that oil has been leaking and it needs a new cvp ($3000) AND oil has leaked into the engine harness ($4000) but a few other indie shops have mentioned that id probably also have to replace the thermostat because thats usually damaged as well. You can google this issue and see that its insanely common, dangerous, and a huge financial burden on mercedes owners. There should be an immediate recall. See the inspection here: https://app.mykaarma.com/service-cart/mpi/8RlVgZhzCNsvpezrI1ZEEtxKAPluMxrUUivaOkycfRg/detail
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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