Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11502947January 21, 2023
UNKNOWN OR OTHER
Rear Sub-frame rusting/rotting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502665January 19, 2023
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
The contact owns a 2017 Mercedes-Benz E300. The contact stated that the GPS Navigation voice control was providing driving directions to random locations. The contact stated that the locations might be miles away from the intended destination. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the GPS Navigation unit needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502666January 19, 2023
ELECTRICAL SYSTEM
The contact owns a 2014 Mercedes-Benz E350. The contact stated that the Push to START button failed to operate as needed. Due to the failure, the contact was only able to start the vehicle using the key fob. The vehicle was taken to a dealer where she was informed that due to an apparent electrical failure, the vehicle would also fail to start with the key fob. The contact was informed that the failure was unrepairable. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The contact has stated that they continue to have issues with their vehicle. The relationship with their local dealership has been unpleasant as they do not have a remedy for the vehicle, yet they often state that there is nothing wrong with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502501January 18, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I noticed about to 6 months or less that my car would shut off or stall after starting ignition and also hearing water sloshing behind the dashboard and the radio does not work and the rear camera goes on/off which is safety hazard, and the Engine symbol remain lighted up even after checking all components. Also, on a few occasion my floorboard in the passenger back seat would be soak and wet. I took the car to my mechanic, and he inform that the drain valve was not working properly. after doing some research on the internet I found that this particular incident was happening in several of Mercedes years 2009-2011 E50, that it was a recall on the water drain system. Also, on 01/17/23 my sunroof was working without any problems, I attempted to close it and it stop midday and i hear the motor working, but the sunroof did not move, I did more research and found a recall on the bonding glue for sunroof and the glass was detached without warning. Even though my vehicle is not on the recall list, my car is having the same exacts problems and issues and reported by NHTSA. I would appreciate as response or advice to solve these problems, right now my car is a safety hazard to myself and other drivers. thank you for cooperation in this matter in advance. My Case from Corporate Mercedes Customer Care#[XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502210January 17, 2023
SERVICE BRAKES, POWER TRAIN, SUSPENSION
While driving down the road at 60mph, I hit the brakes to slow down. I heard a pop and thunk from the rear of the vehicle. I thought it was some boxes in the back of my car and forgot about it. I then brought my car into the dealer for an engine computer update and during the inspection they found that the passenger rear control arm mount broke away from the sub frame and that the rear brake lines were heavily rusted. They quoted a new rear subframe and brake lines. If I was on the freeway and this happened or I had to take evasive maneuvers I most likely would have crashed. The mechanic told me the weld broke where the control arm mounts to the subframe. He inspected the rest of the vehicle and everything looks good. On a less than 9 year old vehicle the subframe should not have rusted enough to break. Especially on a safety issue like the suspension and brakes. Mercedes should have done a better job with their welds and with their rust proofing especially on safety components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501910January 15, 2023
SEATS
I switched on driver seat heater. Less than one minute later I noticed smoke and discovered a hole burned through seat and my jacket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501601January 13, 2023
SERVICE BRAKES, SUSPENSION, UNKNOWN OR OTHER
I brought my car into Mercedes on 9/13/2022 and was told my brake lines and subframe were rusting. It's a 2014 with only 80k miles on it. I was told I had a year before it needed to be replaced/addressed. I brought the car in again on December 12, 2022 and they said on a scale of 1-10 the subframes and brake lines were a 7 and were a safety issue. After doing some research, I am clearly not the only owner of this model dealing with this issue. This is safety issue and should be recalled. Subframes and brake lines should not rust so quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501610January 13, 2023
ELECTRICAL SYSTEM
While driving, car suddenly goes to park, and stops , I was rear ended because of the sudden stop. When approaching red light, as soon as I start slowing down, it would without warning change gear to Park and would stop. In a heavy traffic, as soon as I started slowing down would go straight to Park and stop on the middle of highway. Mercedes Benz is aware of this problem, since they issued a bulletin for EIS ( Electronic ignition switch)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501438January 12, 2023
STEERING
Steering wheel stuck in Up Position
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501074January 10, 2023
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2008 Mercedes-Benz E350. The contact stated that while approaching a stop, she heard a roaring sound coming from the vehicle. The contact stated that the vehicle then stalled without warning. The vehicle failed to restart. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that the rear differential had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 71,888.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501093January 10, 2023
ENGINE
Code P052E Crankcase Ventilation Valve Replacement, Emissions system manufacture does not cover and commonly fails around 25-55K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501098January 10, 2023
STRUCTURE:FRAME AND MEMBERS
The contact’s wife owns a 2014 Mercedes-Benz E-350. The contact stated that while driving at various speeds, the rear of the vehicle was swerving. The contact stated while the brake pedal was depressed, the rear of the vehicle shifted. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the rear subframe was rusted and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was awaiting a response. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500788January 9, 2023
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2013 Mercedes-Benz E350. The contact stated that while the vehicle was being State Inspected, the vehicle failed due to a rusted subframe. The contact stated while driving 65 MPH, there was sway coming from the rear-end of the vehicle. There was also a slight vibration coming from the vehicle. There were no warning lights illuminated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500927January 9, 2023
SUSPENSION
Rear subframe assembly prematurely rust causing failure of the assembly requiring replacement. If not found could cause failure while driving resulting in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500100January 4, 2023
SUSPENSION
The vehicle felt like it was all over the road at highway speeds. Took it to a mechanic and the rear subframe had become weakened with premature rust. The mounting point for one of the rear suspension arms had broken off of the subframe and was making contact with my gas tank. I called the dealer to see if there were any recalls. No recalls for this issue however there are a few reports on this website. I have also been on forums for my vehicle and it is a VERY common problem on these vehicles. From what i gather this is a widespread issue, and the fact that it could possibly puncture a gas tank and cause serious injury that something should be done to correct the concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499814January 2, 2023
SUSPENSION
I was on the highway traveling at 70 mph, when I noticed something was not right. I would switch lanes and notice the vehicle swaying in the rear I would also brake, and notice car would sway. I didn’t have any warning signs, and have deemed my vehicle unsafe to drive. Upon further inspection, I noticed that the rear subframe has been compromised with rust, fully detaching the lower control arm from driver’s side rear. This incident could have been catastrophic. I could have easily loss control of the vehicle and death could have occurred to me and others. Perhaps the whole rear axel and wheels could have detached at high speeds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499614December 31, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, SUSPENSION
I have video available that shows significant premature corrosion of the rear subframe and brake line. The safety of others will be put at risk at the time of failure. Failed subframes can lead to loss of control. This problem has been identified and the part inspected by a Mercedes dealership. There are no warning lamps or messages to alert the driver that failure is imminent. This was discovered in the process of the car being serviced for an unrelated emissions recall. Many Mercedes owners report having severe rear subframe and brake line corrosion issues on message boards. Some reported their cars unexpectedly sway and drift to one side while breaking. In multiple European countries, Mercedes is apparently aware of the problem and is voluntarily replacing the rear subframe for free. However, in the USA, Mercedes is quoting their customers approximately 6,000 to 7,000 to rectify the issue. Without NHTSAs intervention, dealer service departments will continue to profit from the failure of this critical component. Customers unprepared to pay for such a significant repair will defer maintenance until they can afford to address the matter. Some of these cars will be dumped at trade in and passed on to unsuspecting consumers. Those consumers may be your friends and loved ones. We need government to step in and protect the public interest. “If not you, then who? If not now, when?”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499181December 28, 2022
STRUCTURE:BODY
During maintenance check, mechanic indicated rust on the rear subframe that can lead to failure. Failure on this car would cause a puncture of the fuel tank due to car design. Upon further research, this is a well known issue with MB and is covered as a recall in all countries other than the US. Please encourage Mercedes Benz to do the right thing and issue a recall for this defective component, to avoid serious accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499006December 27, 2022
ENGINE
Driving the vehicle on several occasions on Interstate 66 and the vehicle spontaneously went into limp mode. Now we find out it's a balance shaft issue and is a known problem from Mercedes in the M272 engines for our 2006 E350 4-matic. They evidently used balance shafts with materials that were too soft, resulting in premature wearing of the balance shafts with all of the M272 engines produced during this time having the problem. There was a previous class action lawsuit, which Mercedes settled, however, the consumers were not adequately notified and no recall was ever issued for the cars. Now we have 2nd or 3rd owners having these problems that didn't get a notice and have no idea there is a huge expensive and dangerous problem with their vehicle. On I-66 traffic moves at 70 mph (regular lanes) or 75 mph (express lanes). Having the vehicle spontaneously go into limp mode because of this engine issue is dangerous and could have caused a fatal accident on multiple occasions for us. Mercedes should be recalling all of these engines and fixing them properly before someone gets injured or killed. When I spoke with Mercedes, they said because I was not involved in the class action suit at that time, they were not willing to fix the car or pay for any portion of the repair, which they quoted me as costing $16,228.96. The problem is the Mercedes went into limp mode on multiple occasions and there was no check engine light to indicate what the problem was for several months. We had no warning that this was going to happen which created a dangerous situation while driving. There were several incidents on different dates spanning months before a check engine light came on with codes and Mercedes could identify the problem specifically was the balance shaft failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498730December 24, 2022
SUSPENSION, UNKNOWN OR OTHER
There is a hole rusted through the vehicle's rear subframe assembly and it is dangerous to drive. My car is an E350 Mercedes with 78,000 miles and garage-kept. Mercedes knows of this issue and is not helping anyone with this problem. The job costs about 5000.00 to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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