Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11506936February 13, 2023
ENGINE
2019 MERCEDES BENZ. CONSUMER WRITES IN REGARD TO ILLUMINATED ENGINE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507034February 13, 2023
POWER TRAIN
Car won't go forward or reverse smoothly. It acts like a dead pedal then lurches. I traded pain with a safety barrier backing up when it suddenly went backwards. Also sometimes when entering the highway or passing a car it will go into limp mode. Can only be cleared by restarting car. Very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506780February 11, 2023
FUEL/PROPULSION SYSTEM
There was a smell of gasoline in and outside the car when the car was idling. Also, a smell of gasoline in the garage around the parked car. Also a smell of gasoline after starting the car, that went away after driving. I called the service department. They gave me an appointment one week later. I have no complaints about the service dept. When the car was repaired several hours later, the report stated "found seep at fuel hose to pump", and then, "replaced upper fuel hose to high pressure fuel pump". They told me it was no charge because they knew about this problem happening in their vehicles and had extended the warranty for it. I was/am very concerned because(1.) if I had been in an accident, could have more easily been a fire? (2.) Mercedes knew about this and to my knowledge have not let customers know, (3) I kept up with all maintenance/service visits and I was never told to be aware of this possibility, (4) when reported by me, there was no procedure in place to prioritize scheduling this repair. I may be wrong in my analysis and do not want to cause anyone any trouble. I just think if one car fire can be avoided that is important. If my thinking is incorrect, I apologize sincerely for my reaction to this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506572February 10, 2023
SUSPENSION, SERVICE BRAKES
The rear subframe has prematurely rusted. It had a shear failure at speed on the highway when I applied the brakes. The rear end of the car swerved, almost causing me to crash. I did manage to decelerate the car in a controlled fashion. I did not know the rear subframe failed at the time. This was confirmed by an independent mechanic several days later. After research, it looks as though a recall has already been issued for this issue in Canada and potentially Germany. The mechanic tells me that until the issue is repaired the vehicle is unsafe to drive. My and others safety was put at risk due to the failure of vehicle control at 65 mph on a busy road. The problem was verified by an independent mechanic. No police, insurance provider, or Mercedes dealer has inspected the car/damage, only an independent mechanic. No prior indicators were given either directly or indirectly prior to failure. I did keep the part for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506416February 9, 2023
UNKNOWN OR OTHER, ENGINE
once i turn on the AC and switch TO heat i smell a strong gas odor everytime
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506183February 8, 2023
SUSPENSION
My 2012 Mercedes E350 has rear sub-frame is starting to rust/corrode and I need to replace it within 3 months. This could cause the rear end to break free and forcing the back of the vehicle to swerve while braking. My Mercedes authorized repair shop stated that similar problems have been identified in other models using same rear subframe and they have replaced them. I have 143K miles and the car is garaged year round. It will cost $5K to repair. Mercedes USA will not fix this for free while all European Mercedes group repair this for free as a defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506210February 8, 2023
ENGINE
have engine light on, and error code p052, which is a PVC malfunction. It is a common issue happens to a lot of MB owners. Mercedes Benz refuses to have the replacement covered by extended warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506268February 8, 2023
ENGINE
MY check engine light has come on and the code is P052E71 stating Crankcase Ventilation Valve has a malfunction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505557February 4, 2023
STRUCTURE:BODY, SUSPENSION
Same problem that many others have reported. Took car dealer for a battery. Was told subframe is rusted and about $5000 to fix and that if not fixed could lead to car failure. 1) Why has Mercedes not informed the many thousand 2010-2014 C-Class and E-Class drivers affected by this dangerous defect. Many do not take their cars to the dealership for service anymore and could miss the problem until it is too late. 2) These cars have been recalled in Germany and elsewhere. Why not in the United States? 3) Is this situation up the the standards of NHTSA? If not why has a recall not been ordered? 4) Is there a difference in weighing customer safety against company bottom-line in the US compared to other countries? Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504240January 28, 2023
FUEL/PROPULSION SYSTEM
Very strong gas smell both inside and outside of the car with check engine light on. This happened in May of 2022. Could not park the car inside the garage. Contacted MBUSA, they said there is an extended warranty for this vehicle for this problem, advised me to take it to Mercedes dealer. I took the car to the dealer. They checked it out and said it is not covered under the extended warranty because it has passed the mileage ceiling for PZEV which I do not know what PZEV is. I checked The NHTSA website, it says 15 years unlimited miles. I had no other choice but to fix the car at the dealer and pay for the cost. A few months later MBUSA sent me a letter telling me although it has passed the mileage I might be eligible for a refund and wanted me to file a claim at the dealership. I did and after over two months the dealer again told me it is not covered. I paid about $1100 for the repair and told MBUSA that the dealer does not honor what the MBUSA letter says. Now even MBUSA does not honor what they wrote me in their own letter. They say if my car was non PZEV it would have been covered? How was it my fault to have a PZEV vehicle? Why did Mercedes had PZEV and non PZEV? How is it the customer fault. Both vehicles have the same issue but why one is covered and the other is not? Please you be the judge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503816January 26, 2023
STEERING
The contact owns a 2017 Mercedes-Benz E300. The contact stated that while attempting to park the vehicle, the power steering assist failed with the "Steering Malfunction, Increased Physical Effort" and "Active Brake Assist" warning messages appeared on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic where an attempt was made to repair the power steering failure; however, the repair was unsuccessful. The mechanic then informed the contact of NHTSA Campaign Number: 17V574000 (Steering) which he linked to the failure. The dealer was notified and informed her that there were no recalls on the VIN. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503905January 26, 2023
UNKNOWN OR OTHER
Rear subframe corrosion causing rear subframe failure/rusting which is a huge hazard. Mercedes Benz in several countries have recalled the rear subframe and are replacing free of charge. Mercedes Benz USA is not acknowledging this recall, it is a major issue and thousands are impacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503906January 26, 2023
UNKNOWN OR OTHER
Rear subframe corrosion/damage leading to rust/holes and unsafe driving. This issue can cause the bottom of the vehicle to collapse. Mercedes Benz across many countries acknowledge this as a recall and repairs free of charge except USA. USA should acknowledge this defect as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503669January 25, 2023
SUSPENSION, SEAT BELTS
The contact owns a 2004 Mercedes-Benz AMG E55. The contact stated while driving at various speeds, the suspension of the vehicle lowered intermittently. A message advising to stop the vehicle due to low air ride suspension was displayed. The contact stated that the air ride suspension would no longer rise upon starting the vehicle. Additionally, the contact stated that the front passenger’s side seat belt was loosened. The contact stated upon taking the vehicle for State Inspection, she was informed that the air ride suspension system had failed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503714January 25, 2023
UNKNOWN OR OTHER
REAR SUBFRAME RUSTED THROUGH MAKING THE VEHICLE UNSAFE TO DRIVE. I WAS TOLD TO PARK IT UNTIL I HAD IT FIXED. THE SUBFRAME HAD BEGUN FLEXING AS I DROVE AND MAKE A LOUD NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503389January 24, 2023
SUSPENSION
Rear sub-frame rotted out and would not pass state inspection. Repair shop contacted local Mercedes dealer and was told they were not aware of a problem. However if you perform an internet search, it is a problem. Dealer had two sub-frames in stock, however they were reserved for scheduled repairs and did not know when they. My repair shop located an after market frame and the car was repaired. In addition, the repair shops opinion is the design of the sub-frame is at fault as it retains water leading to corrosion. I performed my own internet search and it is a very known problem not only with the E350 model but also others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503472January 24, 2023
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2016 Mercedes-Benz E350. The contact stated while driving 30 MPH, the vehicle started shaking without warning. The vehicle was taken to the dealer for diagnostic test, and the mechanic stated that the ignition coil needed to be replaced. The vehicle was not repaired due to parts availability. The manufacturer was contacted and referred the contact to the dealer. The failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503151January 23, 2023
STRUCTURE:BODY
The rear subframe of this vehicle has rusted on a seam and is cracking. I do not know if the seam is a weld or a bend in the metal. There is no corrosion on rest of the underbody. I do not know when the condition started. I noticed it upon braking. It felt as though the rear end of the vehicle was going to swing out around me. It started about three months before this report and got progressively worse. It was only noticeable when braking firmly from moderate or higher speeds, I have taken the vehicle to the Mercedes dealership and they advise the fault is not covered by warranty. A Google search would indicate that this is a problem occurring worldwide with Mercedes vehicles that use the identical sub frame to that in my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503152January 23, 2023
UNKNOWN OR OTHER
Rear subframe is rusting out. I reported about a month or two ago and have not heard back from you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502995January 22, 2023
UNKNOWN OR OTHER
The subframe of my vehicle is prematurely rusting, creating the risk of unpredictable, catastrophic failure. This failure could cause loss of control of the vehicle and severe injury and/or death. The vehicle is available for inspection. My independent mechanic is aware this is a known problem with these vehicles, and has been monitoring mine, and his mother’s, for damage. By August 2023, my vehicle will fail Pennsylvania’s safety inspection. The vehicle has not yet been inspected by any entity other than my mechanic. There is no warning, from any system of the vehicle, of the deterioration, extent of deterioration, or impending failure of the subframe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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