Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11561351December 21, 2023
POWER TRAIN
The contact owns a 2020 Mercedes-Benz E350. The contact stated while his wife was driving and stopped at a traffic signal, the gasoline saving START/STOP feature turned off the vehicle however, upon depressing the accelerator pedal, the vehicle failed to restart. The contact stated that the failure caused the vehicle to roll into the intersection at approximately 3 MPH. The contact's wife was able to stop the vehicle and shift into park(P). The contact stated that his wife was able to restart the vehicle. The contact stated no warning light was illuminated. The contact stated that the failure had occurred twice. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that several software updates needed to be performed, and the updates were completed. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was 47,726.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561167December 20, 2023
UNKNOWN OR OTHER
My vehicle suddenly stopped in the middle of road. It showed gas tank empty though tank had half tank gas. i would have been hit by a vehicle behind me. Fortunately, there were no vehicles behind me. i filled the remaining half tank , then car started again. I believe that gas sensor was not working. I dropped the vehicle for service to the mercedes benz dealerwith full tank of gas. It was showing empty gas tank and i can drive zero miles. Dealer told me after 3 days that gas tank needs to be replaced. My concern is that , manufacturer might have made a defective gas sensor or gas tank. This may lead for deaths. It may need a recall , if you have received similar complaints. I contacted the dealer who sold the vehicle by email. I didn't get any response. I am unable to upload that file here. upload file in this link is not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560848December 19, 2023
BACK OVER PREVENTION: WARNINGS
When in reverse, sometimes the rearview camera image does not come and and the parking sensors do not work. An inoperative rearview camera display and/or parking sensors can reduce the driver’s view and awareness of what is behind the vehicle, increasing the risk of a crash. This has been happening over the last 2 years infrequently. When the issue was brought up at the dealer during service, their recommendation was to bring the vehicle in immediately at the time it occurs, but I haven't been able to do so with work. Now this issue is happening more frequently. There is a campaign online that is for the same issue I'm having: April 1, 2021 NHTSA CAMPAIGN NUMBER: 21V228000 Rearview Camera and Parking Sensors Malfunction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560425December 16, 2023
VISIBILITY/WIPER, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Vehicle headlight burned out while driving at night time reduced visibility. Upon inspection found the headlight wires insulation located behind the passenger's light bulb connector melted/burnt causing short circuit. Temporary fixing it with an electrical tape.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560325December 15, 2023
SEATS
The car was parked in the driveway outside. In the AM when getting into the car I saw that the drivers HEAD-REST had engaged by itself during the day. There was no airbag only pieces of plastic and springs on the seat. The headrest was just hanging there and in no way could be reset. Car was taken to the dealer for repair. Extended warranty would not cover it stating airbag issue even though the headrest has no airbag. Dealer is repairing the headrest - total cost $1,800. Mercedes also does no want to cover it since the auto is a 2012. The problem was reported to Mercedes and they stated that there was no recall on the item. And that is it. Spoke to dealer who indicated that they have seen this problem before but not widespread. And that is it!! Mercedes quality is one to be desired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560359December 15, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2008 Mercedes-Benz E350. The contact stated that the vehicle failed to start after several attempts. In addition, the engine began to sputter while idling. The contact had taken the vehicle to an independent mechanic where the fuel tank sensor was replaced; however, the failure persisted. The contact also stated that while his daughter was driving at an undisclosed speed, the vehicle stalled in the middle of an intersection. Due to the failure, the vehicle was towed to a dealer where a diagnostic test was performed; and the mechanic discovered that the fuel pump had failed and needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 140,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559920December 13, 2023
SUSPENSION, STEERING
While driving at approximately 55mph on the highway, I was required to brake for a merging vehicle who decided to make a lane change at the last second. I used my breaks, and my car did not break correctly. Instead, the car pulled the the right and locked up, it felt as though I had lost control of the car. When I went to my mechanic, I thought it was a break issue. Instead, it turns out the whole rear sub frame had rusted. When researching this issue, I found many other similar experiences. The harm that this part failure lead to was extreme. This could have been deadly. This is a safety issue that the manufacturer does not address.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559812December 12, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Battery being drained, the car does not start, water inside the vehicle on the floor at the drivers side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559062December 7, 2023
ELECTRICAL SYSTEM
The back-up camera failed while in the middle of reversing. Screen went completely black and unresponsive. Putting the car in Park then back to Reverse didn't work, screen still black. Tried turning off the car and turning it back on, screen still black and no back-up camera when I put the car in Reverse. I tried turning on / off the infotainment system and no change, screen still black. Later in the day when I got back in the car, the screen came up MUCH slower than usual, but did eventually come back up. This has happened multiple times and I've taken it to the dealer multiple times for this, but they've not been able to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558414December 4, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2003 Mercedes-Benz AMG E55. The contact stated that while driving at an undisclosed speed, he smelled an abnormal gasoline odor inside of the vehicle. After a visual inspection of the rear seats, the contact observed gasoline pooling underneath the rear seats. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to TSB: 2008-020001. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558454December 4, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN
Mercedes Benz use low quality PCV regulator valve , it is a common failure problem, warranty will not be covered, Benz sells part replacement for around 350 USD and it require about 2000 in labor to be fixed on average
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558119December 2, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
My 2023 Mercedes 450E car was purchased on June 11, 2023 and has 1,750 miles. On 2 to 3 different occasions, I was stopped at a light waiting to make a left turn, fortunately my light was red and not a green permitting turning, which would have meant I would have pulled up and into the cross section to prepare to turn; I pushed the gas in the drive position and large red malfunction letters displayed across the dashboard and the car just revved. I put it in park and then drive postion a few times and had the same result. Finally, I turned the car off and back on, put it in drive, pushed the gas and it went. I live in Miami, with the serious traffic congestion. The issues that my stalled car caused blocking other drivers’ passage through a few lights, can only be imagined Fortunately, no accidents happened as other drivers attempted to get around my vehicle. The car was taken into service on October 9, 2023, many tests were performed, a diagnosis of the stalling problem was provided, however, I was told there no solution to the problem at this time, “maybe in the future” I was told. Turn off the Economy button, I was told. What if I forget? What if someone else is driving the car? As one can clearly read from the service record, attached hereto, the car is irreparable.The car was released to me anyway on October 28, 2023. After complaining to Mercedes corporate, they offered to repurchase my car. I said I wanted a replacement. They said my model had this problem and a replacement would not solve my problem. I asked about the safety of all other owners and drivers coming into contact with this model on the road and why a recall hadn't been issued and there was no response, nor concern from Mercedes. This model can stall in stop and go traffic on the nation's interstate highways and there will be fatalities. Mercedes, fix the car and give notice to owners of this model about the defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557823December 1, 2023
SERVICE BRAKES, STRUCTURE:BODY
The subframe corroded causing an unsafe potentially hazardous condition. Also the brake line was were corroded causing imminent brake failure. The rear springs rusted from the corrosion subframe defect..Mercedes required 2800 dollars from me to remedy the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557862December 1, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2015 Mercedes-Benz E350. The contact stated while driving at various speeds, the vehicle made abnormally loud cracking sounds. The contact stated that the failure mostly occurred while turning, driving over a bump in the roadway, and while driving on a steep roadway. An independent mechanic inspected the vehicle and determined that the abnormal sound was coming from the sunroof. The vehicle was not repaired. The contact related the failure to an unknown recall. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556284November 21, 2023
AIR BAGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS
1) Car pushed forward while parking @ 3-4 miles/per hour Car was totaled 2) Air bags did not deploy 3) Problem has not been reproduced or confirmed by dealer 4) Component was not confirmed by manufacturer. Police was present, reported to Insurance 5) While crashing through a store front, the Lane changing warning was displayed
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11555266November 15, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2010 Mercedes-Benz E350W. The contact stated that while driving at an undisclosed speed, she smelled a gasoline odor within the interior of the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel filter flange. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 12V557000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554878November 13, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2007 Mercedes-Benz E350. The contact stated that while refueling the vehicle, the vehicle emitted an abnormally strong gasoline odor inside and outside the vehicle. The vehicle was taken to the dealer and the contact was informed that the failure was related to an unknown NHTSA ID Number; however, the campaign had expired. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554671November 11, 2023
FUEL/PROPULSION SYSTEM
there is a recall on my vehicle for over 4 months now. i keep going/contacting the local dealers about the issue and they keep telling me to come back in a month and every time they tell me there is no remedy yet and they dont know when exactly they will be able to fix it. and according to NHTSA this could increase the risk of crash or injury. please help me either get this fixed or make sure its safe for me to drive. thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553327November 2, 2023
ENGINE
Piston failure at 62000 miles. No prior engine lights until it happened suddenly while driving at the highway speed. The car suddenly lost power and started to violently shake and the engine light came on. Was able to pull over without incident and consult MB before bringing for diagnostics. There's a lot of MB with this specific engine piston failure affected according to internet search. The car has been inspected by the MB service dealer confirming piston failure. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553212November 2, 2023
SERVICE BRAKES
The parking brake frequently gets stuck and will not release when prompted even while driving the vehicle. Usually takes several attempts before the parking brake will release and disengage. The vehicle cannot be driven with the parking brake engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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