Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11567020January 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Mercedes-Benz E350. The contact stated while driving at approximately 60 MPH, the check engine warning light illuminated, and the vehicle decelerated to 30 MPH. The vehicle was taken to the local mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced that failure listed in the recall. The failure mileage was 53,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567117January 22, 2024
SERVICE BRAKES, LANE DEPARTURE: BLIND SPOT DETECTION, STRUCTURE:BODY
rear sub frame corroded which results in unsafe driving, corroded brake line which results in unsafe driving. blind spot sensor in the bumper is corroded due to no protection against environment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566552January 19, 2024
SERVICE BRAKES
RE: VIN# [XXX] I am the owner of the above referenced vehicle, a 2014 E350 4matic sedan, showing 98,000 miles on the odometer. On Friday [XXX] I was alerted by Mercedes Benz of Portsmouth, NH that the rear brake line on my vehicle had ruptured. I asked if I could see the failure, and they were happy to show me. I was dismayed at what I saw and took photos which I have included here. The extensive amount of corrosion was shocking. I also own a 2003 chevy plow truck that was driven on salt covered roads that did not require brake line repair for 18 years. I would not expect brake hardline failure at 9 years for a Mercedes product. Disappointed that my car was not able to be driven, I asked for a price for the repair. It was explained to me that Mercedes could not repair just the area of the failure, but instead had to replace the entire line. I understood this as the line was impaired in other areas as well, and posed a safety issue. The quote for the repair was $3,500.00 dollars. The quote represented approximately one third of the vehicle's value, I opted to have it towed and repaired the failed sections myself. (photos of cutout failed sections enclosed here). The car is now drivable, however the remainder of the hardline is still very corroded in other areas of the vehicle. Because of this I would respectfully ask that Mercedes Benz please correct this ongoing safety issue at their cost. Thank you for your consideration in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566557January 19, 2024
FUEL/PROPULSION SYSTEM
With less than 40,000 miles on the odometer, I noticed a gas smell both inside the car and outside. I was able to access the fuel filter assembly on the top of the gas tank and found it had a substantial leak resulting in a puddle of fuel on the assembly. The car has never been in a wreck on had any damage that would cause this problem. I researched and found earlier years of the same model had this problem resulting in Mercedes Benz extending the warranty to 150,000 miles for this part. They have refused to warranty my car. This is a major safety issue and by releasing gas fumes into the atmosphere is an environmental problem as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566414January 19, 2024
POWER TRAIN
My vehicle is having the same issue as follows in quotes from a Mercedes recall Campaign No.2017020018 (attached) : Replace Steering Column Module. Here is the description of the problem from that Mercedes recall "This Recall Campaign has been initiated because Daimler AG (‘DAG’), the manufacturer of Mercedes-Benz vehicles, has determined that on certain E-Class vehicles (213 platform) the column-mounted shift lever module might become inoperative due to possible damage to the internal circuit board. As a result, the vehicle might not move forward or rearward with the shift lever as selected by the driver. However, both the auto-P function and automatic parking brake will continue to operate as intended and prevent the vehicle from moving forward or rearward. If the vehicle does not move forward or rearward with the shift lever as selected by the driver, there is an increased risk of a crash" In my own words, on an intermittent basis, I could be in reverse, move the steering column shifter to drive, but the vehicle remains in reverse. Or, I could be in drive, put the steering column shifter in reverse, but the vehicle remains in drive. This problem is intermittent. It could happen many times in one day, and then not happen again for many weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566421January 19, 2024
SEAT BELTS
I’m getting a pre-safe inoperative message on my dashboard all the time, the Mercedes dealership is telling me the driver side seat belt needs to be replaced. This is a safety issue. This vehicle has 40,000 miles on it and it’s a family car that was extremely expensive this is unacceptable, Mercedes should pay for the seat belt replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566148January 17, 2024
WHEELS
Mercedes AMG wheels crack under normal driving conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565548January 15, 2024
FUEL/PROPULSION SYSTEM
Vehicle stalled while on the highway on [XXX]. There are open recalls for the fuel pump and components for my vehicle make and model, but not MY vehicle. My VIN doesn’t show active recalls. The recall needs to be extended. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564988January 11, 2024
STRUCTURE:BODY, STEERING, SUSPENSION
On 11/24/23 Mercedes Benz had replaced my subframe which was part of a safety recall. When I arrived home after picking up my vehicle, there was a loud bang from under the vehicle. I immediately called the service department and told them about what happened and also complained that the steering wheel was cocked to the left and pulling in that direction. My service advisor John advised me to bring it back the next day which I did. They never told me what caused the loud bang, but they did say another front end alignment was done. The vehicle still continued to pull and the steering wheel was still off center. On [XXX] I took my car to Mr. Tire for a tire rotation because the car continued to sway and jolt when going over bumps. It also made a popping noise when making a sharp turn. Then on [XXX] as I was driving, the car pulled or slid to the left. In order to keep from crashing into another vehicle, I pulled the wheel right causing me to run over the medium and almost crashing into a building. I was extremely shook up and in disbelief. Has this type of thing ever happened to anyone else before after the subframe was replaced? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11563888January 6, 2024
SERVICE BRAKES
Was driving the car with my family close to home and the brake light came on. I drove home and noticed break fluid under the car. I took the car to Leober Mercedes in Skokie Il where I purchased the car and where I sometimes had it serviced. They told me my rear brake lining was corroded and it would be close to $4k to repair. I had it repaired but new that had to be a product defect since that just doesn’t happen as part of normal wear and tear and especially not to a car that has 57773 miles and hasn’t been flooded and that was regularly serviced. I’ve also found out that others have had the same issue with their Mercedes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563509January 4, 2024
SERVICE BRAKES, STEERING, STRUCTURE:BODY
Driving on a highway approximately 65 MPH. Had to break fairly hard due to unexpected traffic. When breaking, my car fishtailed and I thought I was going to hit the vehicle in front of me. I immediately took my car to my independent, Mercedes-certified repair shop. My mechanic informed me that it was a problem with the rear subframe. I then took it to Mercedes for an inspection. They confirmed that the rear subframe was rusted and needs immediate repair. I was told not to drive the vehicle as it is extremely unsafe. Mercedes is aware of this problem. There was a class action lawsuit filed in February of 2023. Mercedes supposedly informed owners of the potential problem, but I was never notified. I only became aware of this dangerous subframe problem as a result of this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563570January 4, 2024
FUEL/PROPULSION SYSTEM
Recently my wife and I noticed a very strong fuel smell from cabin of this car. When I inspected and lifted the seat there was a puddle of fuel leaked over the sending unit. This is extremely dangerous and potentially deadly for my family especially with 2 young children who are always seating in back seat. Upon checking with Benzel Busch Mercedes dealer in Englewood New Jersey, they said they cannot fix my issue because my warranty has expired. I am now writing to you to help me as I feel this should strictly be a recall and Mercedes USA should be required to fix this leak free of charge. Please understand that out of pocket will be more than $8,000 for this repair and I do have the means to come up with that amount of money. Upon checking on internet there are many E class Mercedes Benz between years 2003-2009 that have this issue. Could you please help me resolve this matter especially this being an extremely dangerous situation. I can be contacted via email: [XXX] or phone: [XXX] . Thank You Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563640January 4, 2024
FUEL/PROPULSION SYSTEM
Purchased and installed OEM diesel fuel filter made by Mann part WK820/17 or 171103 on [XXX] and drove for 9500 miles. On [XXX] I checked fuel filter as I could smell diesel fuel near the car for the last 2 weeks. Fuel filter heating element/H2O sensor was cracked and seeping fuel once fuel pump was turned on. Unit is available for inspection Safety issue-leaking fuel No inspection by police, manufacturer. I did contact RM EUROPEAN Auto Parts in Colorado who sold the part and am waiting to hear back. No warning lamps or CEL illuminated, only the smell of fuel with top of filter and engine coated in diesel fuel. (Tried to upload photos but "Upload Files" button just goes blank.) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). The contact stated the fuel appears to be leaking from the electrical heating element. possibly where the rubber has split open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562755December 30, 2023
ENGINE
Certain Mercedes-Benz models 2005- 2007 M272 V6 and M273 V8’s have faced or are facing issues regarding the balance sprocket in which drives the camshaft and crankshaft of the vehicle. Mercedes-Benz had made a decision to make certain engine components out of soft metals, when such metals are not adequate in handling the stress of the engine. In particular, in many cases, the balance sprocket was made with inadequate materials and gradually deteriorated to the point in which it could not engage the timing chain and cause camshaft-crankshaft misalignment. I personally did not experience such failure yet but it is more of a concern as this is a common issue , the repair is quite substantial and the failure can damage the engine even more
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562532December 29, 2023
SERVICE BRAKES
- On 12/28/2023, Car developed a brake fluid in the rear near the differential after sitting, unused, for 3 weeks. - Car is available for inspection. - Brake system operates with diminished capacity. - An appointment has been scheduled with an independant repair center. - The brake warning light illuminated and a brake fluid warning message appears when the vehicle is started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562448December 28, 2023
FUEL/PROPULSION SYSTEM
This is in regard to E350 2010. Gas smell after tank fill up (only when full). Fuel pump cover on the driver side under the back seat. The tank cover (plastic) breaks and leaks. Similar problem was noted on previous models (2009) and recall was issued. [XXX] Very hazardous (Flammable and combustible) and the dealer stated that it is a common problem. I removed the back seat and is gasoline leaking and accumulating above the cover. Similar problem occurred on the cover on the right side and was replaced. The plastic cover on both sides breaks and leaks gasoline into the car. Should be recalled and replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562287December 28, 2023
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS, SEAT BELTS
Pulling in the parking spot , looking to my right not noticing light pole on the left , car sensor bumped the pole in the perfect spot to deploy all of the drivers airbags . No warning of front collision , no breaks emergency were activated , seatbelt did not tighten threw me against the wheel : suffered , lacerations , broken forearm requiring surgery . Slight scratch on the bumper not even a dent in the front bumper
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11561802December 26, 2023
AIR BAGS, ELECTRICAL SYSTEM
The passenger front air bag malfunction,the passenger seat head rest deployed and And malfunction with any incident,the driver air bag is light on malfunction.after I took it to the dealership radio stop working no audio
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561703December 24, 2023
SUSPENSION, POWER TRAIN
My vehicle was pulling in the rear when braking. My mechanic informed me that it was a rotted undercarriage. When I called Mercedes they informed me that there is a problem with many models of Mercedes with this. They told me there is a warranty to cover it. This is a very dangerous condition. There should be a recall on all impacted vehicles. This safety failure and lack of transparency by the company (reportedly known for years) puts owners and motorists at risk. Please investigate. To make matters worse, the Dealers are unresponsive and slow to provide service and help. One dealership, Mercedes in New London CT has ignored my repeated phone calls and emails trying to clarify and schedule service. I went to another dealership Mercedes in Warwick RI. They have been more responsive with confirming the issue--but there are delays in getting the vehicle fixed--and no provision of loaner vehicles requiring the renting of vehicles during this time frame. Please investigate and require a recall.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11561639December 23, 2023
ENGINE
Vehicle began shaking on the highway. It was coming from under the front hood and was shaking the steering wheel. The check engine light came on. I pulled over and had it towed to the Mercedes repair shop. They said it was related to a bad balance shaft and that it was a systemic problem with the engine in certain Mercedes e350s. I was told I needed to replace the camshaft and it would cost $6,000!!! After some research, it looks like Mercedes agreed, back in 2015, to cover only certain of these Mercedes, but there was no recall. I could have been killed if I was rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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