Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11577799March 16, 2024
ENGINE
Positive Crankcase ventilation Code P052E Mercedes has redesigned the part to prevent recurrent failure issues. Apparently, a very common fail due to poor design that allows condensation in the line causing the valve to fail. Mercedes charges $1500 to $2300 to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577435March 14, 2024
ENGINE
failed or malfunction in PCV valve. Common issue in all 2016-2018 C300, E300, and GLE300. Multiple failed complaints on the part. Nationwide backorder on the part. No recall issued for this common problem. No help from dealerships, will just put you on a waitlist for a nationwide back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576789March 12, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2013 Mercedes-Benz E550. The contact stated while driving approximately 35 MPH and depressing the vehicle brake pedal, the vehicle failed to immediately stop. During the failure, the "Forward Collision Avoidance" feature had malfunctioned. The contact stated that the failure had occurred on two separate occasions. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not contacted regarding the failure. The failure mileage was 20,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575979March 7, 2024
FUEL/PROPULSION SYSTEM, ENGINE, SUSPENSION
Smell gasoline when tank get filled up. Engine light is on , suspension make a lot of noise , power steering pump also
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575577March 5, 2024
STEERING
The contact owns a 2013 Mercedes-Benz E350. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound coming from the vehicle. Additionally, the contact stated that the power steering function was inoperable, and the steering wheel seized. The vehicle was towed to the dealer where it was diagnosed with a fractured steering box. The contact was informed that the steering box needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to complete the repair were on backorder. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575232March 4, 2024
SERVICE BRAKES
My break’s completely failed with no warning signs while I was driving on the freeway. About 6 months ago my driver side break lines were rusted and had a leak in the line causing my brakes to fail. The line was replaced with nickel copper lines and on Sunday when driving the car at 40 mph for ten minutes and the breaks began to fail. As I pulled over to get to safety after parking the car the check BREAK fluid level warning came on the dashboard. I got the car towed to my house and the following morning I added brake fluid the following and realized it’s leaking near the rear brake line on the driver side. But why and how?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575198March 3, 2024
SERVICE BRAKES
Brake line corroded under protective cover. Was driving and felt mushy brakes and came home to almost no brake fluid. Found leak under driver side door. Kind of weird because it’s under a cover.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574001February 26, 2024
POWER TRAIN
The contact owns a 2014 Mercedes-Benz E350. The contact stated that while attempting to accelerate, the vehicle was shaking abnormally. There were no warning lights illuminated. The vehicle had taken the vehicle to an independent mechanic where it was diagnosed and determined that the transfer case had failed. The vehicle was also taken to the dealer, and it was assumed that the failure might be related to the transmission; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574053February 26, 2024
VISIBILITY:WINDSHIELD
We have been getting water in the front passenger compartment below the door area, after rain. We took it to our mechanic, who determined that the windshield integrity has been compromised along the top area in front of the passenger dash. Apparently the seal has separated, allowing water to enter the vehicle. Our mechanic stated that the safety of the vehicle has been compromised and the windshield needs to be removed and re-glued. We are currently waiting for an appointment with a glass specialist to have this repaired, as there does not seem to be a recall listed. Several months ago we had the drain(s) cleared and thought this would solve the problem, but it did not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574086February 26, 2024
ENGINE
Engine stalled in the middle of the high way, possible problem with timing chain
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571451February 12, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2023 Mercedes-Benz E450. The contact received notification of NHTSA Campaign Number: 23V880000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact’s wife was driving and then stopped at a traffic light, the vehicle independently turned off. The contact stated that several unknown warning lights were illuminated. In addition, the contact stated that the failure caused a traffic back up on a busy roadway. The contact stated that after several attempts, the vehicle restarted. The vehicle was driven to the residence. The contact informed the dealer by phone of the failure and that the parts were not available. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571057February 9, 2024
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The engine is misfiring and not powering correctly during driving. Car is failing to take off and today almost caused an accident due to the car would not pull off from the traffic light with oncoming traffic due to loss of power. Safety was at risk due to an accident was almost caused due to car not moving in on coming traffic Dealership is citing that is needs to have a cylinder replaced but will not tell me why it needs to be replaced, why this has happened or what could have been done pre maintenance to avoid this issue Check engine light came on Dealer has been contacted, and was told this is a common issue for this to happen to newer cars, but will not fix the issue and extended warranty will not cover due to this is a manufacturer issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570840February 8, 2024
FUEL/PROPULSION SYSTEM
The top of the fuel pump is leaking (driver rear side, under the seat) and the leaking can be seen outside of the car as a moisture on the underside of the car. The fuel filter side (passenger side, under the seat) has a small amount of fuel moisture. The current mileage on car is 76,620 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570918February 8, 2024
STEERING, ELECTRICAL SYSTEM
The Electronic Steering Lock (ESL) will fail and cause the vehicle to become disabled. The failure of this part will leave the owner strained and unable to use any functions of the car. You can’t even put the vehicle into neutral to move the vehicle. Everything is locked. There have been numerous reports of this failure on various Mercedes Benz forums on the web. Also, many videos outlining this problem on YouTube. Yes, the problem has been reproduced by an independent repair facility. Mercedes Benz is aware of this problem regarding the ESL part. I believe they even published a TSB regarding the failure of this part. The car did not display any warning lamps or messages. The car is just dead! It’s very scary getting into your car and it doesn’t start when you turn the key. All other systems checked out on the car i.e. battery, voltage, fuses, sensors etc. Once that ESL stops working your car becomes a static display.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569912February 5, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2006 Mercedes-Benz E350. The contact stated that upon depressing the brake pedal, there was a beeping sound coming from the vehicle with a message stating "Stop, Reduced Braking Power, Depress Brake Pedal Fully" displayed on the instrument panel. The contact pulled over to shoulder of the road. Due to the failure, the vehicle was towed to the residence. The dealer was notified of the failure and the contact was informed that the vehicle was not covered under NHTSA Campaign Number: 05V133000 (Service Brakes, Hydraulic) which was linked to the failure. The manufacturer was also notified of the failure and the contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 177,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569998February 5, 2024
SEAT BELTS
On May 23, 2023, the audible and visual seat belt alerts activated to notify me that the driver and/or passenger that the seat belt was not properly secured. However, both the driver and/or the passenger had the seat belt on at all times the car was moving. We tried unbuckling then re-buckling to the seat belts to see whether this would affect the alerts, but it did not. We took the car to the Mercedes-Benz dealership on May 31, 2023, but they could not replicate the problem and it resolved on its own. At the time of this first occurrence, our car had 25,053 miles. Our car now has about 32,000 miles. This past weekend, on February 3, 2024, the problem recurred and the visual and audible alerts continue to be activated. I did a web search and I noticed there is a recall for my model, make and year (2019 Mercedes-Benz E300), for what appears to be the SAME problem, but for some odd reason, my car is not on the recall list. The NHTSA campaign number is 19V-788. Both the audible and visual seat belt alerts remain activated and we are extremely concerned that this could lead to an improperly functioning system in the event of a crash. We had voiced these concerns to the dealership in May 2023, but they said they were not able to do anything because they could not find a faulty code. They told us to bring the car back in if the issue arose again. Please add our VIN to this recall. In the meantime, we have scheduled an appointment with the dealership to look at this problem again. Also, I took videos of these occurrences that I am happy to share, but it appears I am unable to upload them below. I took screenshots instead and uploaded them, along with the invoice statement from when we took the car to the dealership in May 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569129January 31, 2024
SEAT BELTS
The seat belts do not retract when taking them off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568552January 29, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Auto break suddenly activated during traffic with no obstruction ahead. Also Automatic Headlamp Mode Inoperative comes on and off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567635January 24, 2024
SERVICE BRAKES
Rear brake lines are rusting out prematurely caused by a defective rear sub frame
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566910January 22, 2024
FUEL/PROPULSION SYSTEM
VIA REGULAR MAIL AND ONLINE SUBMISSION RE: VIN # [XXX] – Mercedes Benz 2007 E 63 Dear NHTSA – We would like to bring to your attention the failure of the Fort Lauderdale Mercedes Benz dealership to properly honor the repair and replacement of parts and labor covered under a recall for Fuel Tank Components for MODEL 211 (E-Class) years 2003-2009. A copy of the Recall notice which provided for an extension of the Recall thru 01/31/2021 is attached. Also attached please find a recent repair invoice for the respective repairs which should have been repaired under this recall. Mercedes Benz undertook a “partial” repair of the parts covered under this recall and at the time of that repair failed to properly repair all of the parts related to this issue/recall. Instead, they only replaced one fuel tank/fuel pump while the extended warranty coverage was in place and left the issue to materialize/manifest in the remaining fuel pump/tank despite the fact that conditions indicated it would likely fail in the near term at the time of the partial repair. Of further concern is the fact that an active Recall for the exact same item exists and remains active for later model years. Clearly, they have not fixed the cause of failure for this vital car part and continue to place drivers/owners at considerable risk. NHTSA – ODI It is incredulous to me, a 25+ year dedicated Mercedes Benz customer that an experienced dealership would attempt to evade responsibility for such a significant safety recall item. When this issue exists, the smell and fumes of petroleum/gas can be easily smelled from the exterior of the car. If you were to light a cigarette – you would likely cause the car to explode. When this issue existed, the interior cabin of the car would fill with petroleum/gas fumes again placing the driver at considerable risk. Please review the attached documentation and require Mercedes Benz to acknowledge that their half-hearted repair done during the recall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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