Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11610129August 22, 2024
SUSPENSION
I’ve been hearing a creaking noise in the rear when coming to a stop. Independent mechanic inspected it and said the subframe was severely rusted and that I probably should not drive long distances until it is fixed. They researched and said others have had similar issue. Mercedes apparently is aware and offers an “extended warranty.” I have an appointment in two weeks (!) to have it looked at by a Mercedes mechanic. They will pay for the repair/replacement IF warranted. Should be a recall, IMO. Can’t imagine that the part in question, which according to my mechanic, “essentially holds the back of the car together” wouldn’t be an immediate recall. Car has 120k miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609719August 20, 2024
ELECTRICAL SYSTEM
Transmission wireharness
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609752August 20, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Mercedes-Benz AMG E53. The contact received notification of NHTSA Campaign Number: 24V445000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609273August 18, 2024
SERVICE BRAKES, STRUCTURE:BODY
Rear subframe snapped under hard braking on the highway and caused my to veer into leftmost lane. It was terrifying and a severe hazard on the highway. Had vehicle towed to my house. I lifted and inspected my car and found the rear subframe was rusted and a crack straight through. The rear brake lines were also severely corroded and are very close to failing. Front brake lines have no corrosion. It seems that the rear subframe and rear brake lines have the same anti rust coating which are clearly not sufficient.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609279August 18, 2024
UNKNOWN OR OTHER
My tempered glass sunroof exploded while driving at 70 MPH on a clear, sunny, 86 degree afternoon sending the glass shards throughout the interior of the car. No warning or damage to the vehicle roof preceded the explosion. There was a very loud noise followed by the safety glass raining down on myself and my wife. It occurred while driving on the expressway and no other vehicles were involved. There are only glass fragments for inspection and I will take it to the dealer in the morning. I have pictures of the aftermath if requested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609172August 18, 2024
STRUCTURE:BODY, SUSPENSION
Rear subframe rusted and broken apart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608761August 15, 2024
SERVICE BRAKES
Rear brake lines rusted and replaced. Had taken to dealer to replace rusted rear subframe for which Mercedes had covered under an extended warranty. During this repair dealer noted that the brake lines were rusted and should be replaced. This was not covered by Mercedes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607985August 12, 2024
FUEL/PROPULSION SYSTEM
Fuel Leakage from the top of the Fuel Tank, leaking underneath the back seat. I'm told there was a past campaign to fix these issues in the Sedan Mercedes Benz E350. The problem was found by the fumes in my garage where I park the vehicle. My smoke and carbon monoxide alarm kept going off inside my house, and I had to call the fire department to help me identify where the fumes were coming from. No warning lamps or messages on the vehicle are present. When I called the dealership they told me there hasn't been a recall on the vehicles. I have had a diagnostic with the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608100August 12, 2024
ENGINE, ELECTRICAL SYSTEM
transmission harness is broken its safety issue. I went to Mercedes dealership multiple times and they do not repair it. I don't feel safe with this car and I do not use it so I always walk or take a bike or uber work so I lost money and time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606723August 6, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Mercedes-Benz E350. The contact stated there was a fuel burning odor emitting from the vehicle when in the vehicle was parked. There were no warning lights illuminated. The vehicle had been taken to the dealer and diagnosed with a fuel leak coming from the fuel tank. The contact was informed that the fuel tank needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606731August 6, 2024
POWER TRAIN
The contact owns a 2011 Mercedes-Benz E-350. The contact stated while driving at various speeds, the steering wheel would occasionally become difficult to maneuver. The contact stated the power steering fluid was previously refilled. The air bag warning light was illuminated intermittently. Additionally, the contact stated that there was an unusual amount of smoke coming from under the hood occasionally. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering fluid might have leaked. The mechanic could not determine the cause of the failure. An unknown local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606084August 2, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Mercedes-Benz E350. The contact stated that the filter flange was cracked. There was an abnormal fuel odor detected. The vehicle was leaking fuel near the fuel tank onto the ground. After refueling and driving five miles, the fuel was depleted to half a tank. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 12V557000 (Fuel System, Gasoline). The contact called the local dealer and was informed that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 143,459.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605383July 30, 2024
POWER TRAIN
The contact owns a 2017 Mercedes-Benz E300. The contact stated while driving at various speeds, the vehicle downshifted inadvertently. The contact stated that the vehicle was jerking while shifting from neutral to park. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was confirmed, that the vehicle was not under recall. The vehicle was not repaired. The contact related the failure to an unknown recall; however, the vehicle was not included. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,981.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605526July 30, 2024
SEAT BELTS
The driver and passenger seat belts do not retract at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604456July 25, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Mercedes-Benz E350. The contact stated while driving at various speeds, there was a gasoline odor inside the vehicle. There were no warning lights illuminated. The vehicle was taken to a local dealer where it was confirmed that the vehicle was not under recall. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V792000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603992July 23, 2024
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:VALVES/VALVE BODY
The contact owns a 2017 Mercedes-Benz E300. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light illuminated. Additionally, the contact stated that when the gear shifter was shifted into reverse, there was an abnormally loud sound coming from the transmission. The contact turned off and restarted the vehicle and the vehicle had self-corrected the issue. The vehicle was taken to an independent mechanic where it was diagnosed with solenoid failure in the valve body. The contact was informed that the solenoid needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603751July 22, 2024
FUEL/PROPULSION SYSTEM
The fuel pump assembly Seals leaked fuel into my vehicle and saturated the interior of my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603759July 22, 2024
STRUCTURE:BODY
took car in for an oil change. Have been hearing some noises in the rear. Mechanic just called telling us the rear sub frame rusted out. We have had the car 6 years. It has never been in a flood. we live in new jersey, no where near the shore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603857July 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Mercedes-Benz E300. The contact stated while driving at an undisclosed speed, the contact noticed gasoline odor inside the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed with a fuel leak. The contact was informed that the fuel rail and fuel injector needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed of NHTSA Campaign Number: 21V961000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 72,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602710July 16, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2008 Mercedes-Benz E350. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 19V918000 (Visibility). The contact stated that the sunroof was working prior to the recall repair. After the recall repair, the contact opened the sunroof to check the operation of the sunroof; however, the sunroof failed to close as needed. The vehicle was taken back to the dealer and the sunroof was manually closed and the contact was informed that the sunroof should not be opened. The sunroof was not repaired. The contact called the dealer several times but was unable to speak with the Service Manager. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 86,876.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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