Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11602721July 16, 2024
ENGINE
Engine camshaft position sensors are leaking oil which has "wicked" into the engine wiring harness and ECU. This is a common safety issue on this year and I would like to urge Mercedes to issue a recall as oil contamination within the electrical system can lead to a host of other safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601998July 14, 2024
SERVICE BRAKES
I had a brake line blowout in my 2015 Benz E350 rear brake line blowout. The rear lines were complete rusted out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602000July 14, 2024
SERVICE BRAKES
The rear brake lines on my 2014 Benz E350 was blowout while stopping at a traffic light. After inspection, the both rear brake lines were rusted
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602001July 14, 2024
SERVICE BRAKES
The rear brake lines on my 2012 Benz E350 has a lot of corrosion and one of the blowout while stopping from 25mph to a complete stop. Upon further inspection, it was completely rusty in many places. Mercedes needs to address this issue because its unsafe rather danger to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601763July 13, 2024
SERVICE BRAKES
Rear brake line failure, loss of brake fluid, caused loss of braking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601554July 12, 2024
BACK OVER PREVENTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2020 Mercedes-Benz E450. The contact stated that while shifted into reverse, the back over prevention camera displayed the rear view of the vehicle for approximately 10-seconds before going black. The back over prevention camera remained open despite failing to display an image of the rear of the vehicle. The vehicle had been taken to the dealer where it was diagnosed that the failure was related to NHTSA Campaign Numbers: 22V232000 (Back Over Prevention) however, the VIN was not included. The back over prevention camera was replaced. The manufacturer was not made aware of the failure. The failure mileage was 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600873July 10, 2024
ELECTRICAL SYSTEM
I believe there is faulty wiring in the door speaker front passenger side. It causes crackling and humming. It lessens some when you turn ECO off. Concerned it could ignite a fire. Once told by dealer it’s caused by rain going into the door. Next time told that just to look at the problem would be around $600 because it has steel doors??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600567July 9, 2024
POWER TRAIN:AXLE ASSEMBLY
The contact owns a 2014 Mercedes-Benz E350. The contact stated while driving approximately 50 MPH, the rear axle frame cracked, and the contact felt as if the vehicle was going to flip over. The vehicle was taken to an independent mechanic where it was determined that the rear axle frame was cracked, and that the vehicle could not be driven. The vehicle was not repaired. The contact related the failure with an unknown Technical Service Bulletin; however, the manufacturer confirmed that the vehicle was not included in the TSB. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599777July 7, 2024
FUEL/PROPULSION SYSTEM
Fuel pump housing failed allowing gas to leak, further degrading parts of the fuel system, ultimately causing the locking ring to fail and gas to leak under rear passenger seat. Fumes filled the cabin while my family and I including two young children were inside. Fortunately, this issue was discovered rather quick, if not the fuel could have leaked onto the hot exhaust under the tank and ignited. I recently found this issue is well known in the Mercedes-Benz W211 chassis. You have multiple complaints on file. Mercedes had in fact issued an extended warranty of the fuel system however, it has since expired. The car provided no warning messages prior to failure. The car has yet to be inspected by the dealer, mechanic, or insurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599557July 6, 2024
SUSPENSION
Rear subframe has rust perforation causing instability and stopping issues with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598591July 3, 2024
ENGINE, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
The contact owns a 2017 Mercedes-Benz E300. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the vehicle stalled, and the engine misfired. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with failed fuel injectors and failed fuel rail. The contact was informed that the fuel injectors and the fuel rail needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596811June 26, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2005 Mercedes-Benz E55 AMG. The contact stated that after refueling the vehicle and arriving to the residence; the contact became aware that after parking the vehicle in the garage, there was an abnormally strong gasoline odor coming from the vehicle. Additionally, the contact saw fuel leaking from the fuel tank. No warning lights were illuminated. The vehicle was part of an Extended Warranty program however, the Extended Warranty Program had expired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596505June 25, 2024
ELECTRICAL SYSTEM, STEERING
The contact owns a 2024 Mercedes-Benz E450. The contact stated while driving at an undisclosed speed, the "Active Emergency Assistance Imperative" message was displayed. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the power steering control module (PSCM). The vehicle was repaired, but the failure reoccurred. The vehicle was then taken back to the dealer, who replaced the steering wheel. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596451June 25, 2024
AIR BAGS
The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA Campaign Number: 16V081000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and another dealer, Mercedes-Benz of Sacramento (1810 Howe Ave, Sacramento, CA 95825) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596195June 24, 2024
UNKNOWN OR OTHER
I received a letter from Mercedes stating there was concern over 2010 to 2014 (est) that should be checked after 10 years. I can not find that letter. I have a 2014 EClass 350 model. Can you please tell me what is was? Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595435June 20, 2024
AIR BAGS, STEERING
Contacted Mercedes because Dealer said it was a common problem. Airbag light was on. I was told that airbags could unsafely deploy as driving the vehicle and the issue was connected to the steering column. After looking online, I found that there are several drivers that could be in unsafe conditions while driving the car who reported the same thing. I contacted Mercedes to advise and Mercedes was dismissive. My concern is for innocent people that could be in danger because of Mercedes defects or possible negligence in addressing the safety issue that could lead to the loss of life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595448June 20, 2024
SERVICE BRAKES, STRUCTURE:BODY
The rear subframe is corroded and needs to be replaces - there was no prior warning and the Benz dealer stated this is something that only is evident to even the most highly trained mechanics once it is at the point of total failure. The rear brake lines are also corroded and the Benz dealer will only pay for the subframe and not the very expensive rear brake line replacement which seems to be entirely related.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595117June 18, 2024
UNKNOWN OR OTHER
On June 16, 2024, while driving my 2022 Mercedes E 350 with my two young children in the car, my sunroof suddenly and literally exploded. Fortunately, the sunroof screen was closed, which prevented us from sustaining any direct injuries. However, the entire sunroof shattered and is now gone. The explosion sounded like a gunshot, causing immediate and extreme distress. My body began shaking uncontrollably from the shock and fear of the incident. This unexpected event posed a severe safety hazard, and I am deeply concerned about the potential risks to other drivers with similar vehicles. **Vehicle Information:** - Make: Mercedes-Benz - Model: E 350 - Year: 2022 - Mileage: 87,000 miles **Incident Information:** - Date of Incident: June 16, 2024 - Description of Incident: Sunroof explosion while driving with children in the car. I urge the NHTSA to investigate this matter as it is a critical safety issue that could have resulted in serious injuries or worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595153June 18, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
I purchased the car late April. I drove the car for three or four days and started noticing a rattling coming the front right part of the car (passenger side.). I chatted with the warranty company (SilverRock.). They asked me to take it to a Meineke auto repair facility in Olympia, WA. Meinke’s mechanic diagnosed it as a loose component involving the brake caliper. He informed me they were covering it under the warranty, & asked me to bring the car back on Wednesday as he was short staffed. I brought the car back on Wednesday, it was there all day. He called late in the afternoon and informed me they found the problem and that SilverRock had amended the claim and refused to cover it. Told me it needed new brakes for 800+ bucks. That being said it was also sold to me with gouges out of several tires. Of which I have photos. This is inexcusable it is also a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594841June 17, 2024
SERVICE BRAKES
Rear subframe rusted was covered under an extended warranty (after a lawsuit), but the rear brake lines are also very rusted and not covered by warranty. Rear springs also broken (rusted) and bolts seized.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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