Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10543145September 11, 2013
FUEL SYSTEM, GASOLINE
AFTER FILLING UP THE GAS TANK AND PARKING IT IN THE GARAGE IT GIVES OFF A TERRIBLE GAS ODOR WHICH GETS MORE AND MORE STRONG THE LONGER THE CAR IS IN THE GARAGE. ONCE THE CARS FUEL TANK EMPTIES SOMEWHAT IT SEEMS TO NOT EMIT THE GAS ODORS WHILE PARKED IN THE GARAGE. I WAS TOLD TO REFERENCE ACTION NUMBER PE12001. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542811September 10, 2013
FUEL SYSTEM, GASOLINE
AFTER A RECENT FILL UP, CAME BACK TO THE CAR OVERNIGHT AND THERE IS A EXTREMELY STRONG GAS SMELL. THE CAR CANNOT BE DRIVEN AND WAS TAKEN TO THE SHOP FOR REPAIR. THE GAS TANK IS LEAKING AS WELL AS THE FUEL PUMP AND SENDER UNIT. I WAS TOLD THE SENDER HAS SHORTED AND CAUSED ISSUES WITH THE REST OF THE SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542544September 9, 2013
FUEL SYSTEM, GASOLINE
THERE IS AN EXTREMELY STRONG GASOLINE SMELL IN THE CABIN AND EXTERIOR OF MY VEHICLE. IT IS VERY STRONG SMELL IMMEDIATELY AFTER FILLING THE FUEL TANK, BUT CONTINUES TO SMELL THROUGHOUT THE LEVELS IN THE TANK. I AM VERY AFRAID OF A POSSIBLE FIRE DUE TO THE WHAT SEEMS TO BE EXCESS GASOLINE. I AM EXTREMELY FEARFUL SHOULD I EVER GET INVOLVED IN A REAR END TYPE ACCIDENT. I FEEL THAT MYSELF AND MY FAMILY ARE IN DANGER UNTIL THIS SITUATION IS EVALUATED. THIS IS A KNOWN CONDITION THAT THE MANUFACTURER SHOULD TAKE RESPONSIBILITY FOR AND RECTIFY THE SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542514September 8, 2013
FUEL SYSTEM, GASOLINE
ON SEPTEMBER 1ST 2013 I WENT TO LEAVE MY HOUSE. SMELT A STRONG GAS SMELL, THOUGHT POSSIBLY SOMEONE HAD SPILT A GAS TANK. START LOOKING AROUND FOR GAS COULDN'T FIND ANY AROUND MY HOUSE SO I GET IN MY CAR WHEN I DO I GET A STRONG SCENT OF GAS. I TAKE MY BACK SEAT OUT REMOVE THE COVER ON THE FUEL PUMP ON MY DRIVERS SIDE AND THEIR IT WAS A HUGE PUDDLE OF GAS IN MY BACK SEAT. AT THAT POINT I CALLED A TOW TRUCK AFRAID TO DRIVE THE VEHICLE AFRAID IT MAY CATCH ON FIRE. I TAKE IT TO THE LOCAL MERCEDES DEALER THEY HAVE TO REPLACE MY DRIVERS SIDE FUEL SENDING UNIT, AND COME TO FIND OUT MY PASSENGER SIDE FUEL SENDING UNIT HAS BURNED UP ALSO. UPDATED 09-18-13 *BF UPDATED 09/25/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542132September 5, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E55. THE CONTACT STATED THAT THE VEHICLE EMITTED A GASOLINE ODOR INSIDE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT AND INFORMED THE CONTACT THAT HIS VIN WAS INCLUDED IN THE INVESTIGATION NHTSA ACTION NUMBER: EA13003 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541747September 4, 2013
POWER TRAIN
VEHICLE STOPS ACCELERATING WHILE DRIVING. THIS HAS HAPPENED 4 TIMES. AT ALL OTHER TIMES, VEHICLE DRIVES NORMALLY. PROBLEM HAS OCCURRED WHEN ACCELERATING AFTER VEHICLE BRAKES HAVE BEEN APPLIED TO SLOW DOWN. THIS IS AN AUTOMATIC TRANSMISSION AND IT SEEMS THAT THE CAR IS NOT DOWN SHIFTING OR THE AUTO CLUTCH IS NOT ENGAGING TO ALLOW DOWN SHIFT WHILE ACCELERATING. IT DRIVES LIKE IT'S IN 4TH GEAR WHEN IT SHOULD BE IN 1ST OR 2ND GEAR IF IT WERE A MANUAL TRANSMISSION. THERE IS A GRINDING SOUND AS IF THE CLUTCH WAS NOT PUSHED IN FULLY WHILE SHIFTING IF IT WERE A MANUAL TRANSMISSION. AT THIS POINT THE CAR WILL ONLY GO ABOUT 10-15 MPH UNTIL ENGINE IS TURNED OFF. WHEN CAR IS RESTARTED, IT RUNS NORMALLY. NO CHECK ENGINE LIGHT COMES ON. DEALERSHIP STATES NO FAULT CODES WERE STORED AND THEY CAN NOT FIX IT UNLESS THEY HAVE A FAULT CODE OR SEE IT HAPPEN. THEY DID ROAD TEST IT, BUT IT DIDN'T HAPPEN WHILE THEY HAD THE CAR. THEY DID UPDATE THE SOFTWARE TO THE TRANSMISSION AND HOPE THAT MIGHT FIX THE PROBLEM. I THINK THIS IS A SAFETY ISSUE, BECAUSE IT HAPPENS WITHOUT WARNING INTERMITTENTLY. I ASKED THAT THEY CALL THE CAR ENGINEERS AND ASK WHAT 3 -5 PARTS OR SENSORS COULD BE CAUSING THE PROBLEM AND CHECK TO SEE IF THEY ARE WORKING PROPERLY, BUT THEY SAID NO. THEY WANT ME TO TRY TO DRIVE TO THE DEALERSHIP WHEN IT HAPPENS (NOT POSSIBLE, NO ACCELERATION) OR CALL FOR SERVICE AND LEAVE THE CAR RUNNING UNTIL SOMEONE CAN GET THERE TO IDENTIFY THE PROBLEM. IF A CAR OR TRUCK WERE COMING UP BEHIND ME OR I WAS TRYING TO MERGE ONTO A HIGHWAY AND THIS PROBLEM HAPPENED, I WOULD NOT BE ABLE TO ACCELERATE AND GET OUT OF THE WAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538473September 3, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT STATED THAT AFTER REFUELING, HE COULD SMELL A STRONG GASOLINE SMELL INSIDE AND OUTSIDE THE CABIN. THE FUMES WERE SO STRONG THAT HE AND HIS CHILDREN BECAME VIOLENTLY ILL. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE FUEL PUMP AND FUEL LINE WOULD NEED TO BE REPLACED DUE TO A LEAK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10538540September 3, 2013
FUEL SYSTEM, GASOLINE
EVERY TIME I FILL MY 2008 MERCEDES E350 UP WITH GAS, THERE IS A VERY STRONG GAS ODOR COMING FROM THE CAR. THIS STRONG GAS SMELL EMITS FROM THE CAR UNTIL I DRIVE ABOUT 100 MILES (REDUCING GAS LEVELS IN THE TANK). I PARK MY CAR IN MY ATTACHED GARAGE AT NIGHT. WHEN I WAKE UP, MY GARAGE AND PARTS OF MY HOUSE SMELL LIKE A VERY STRONG GAS ODOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538286September 1, 2013
FUEL SYSTEM, GASOLINE
STRONG FUEL ODOR WAS DETECTED IN MY E350 MERCEDES BENZ CAR FOR FEW DAYS. CALLED MY MERCEDES BENZ MAINTENANCE SHOP( MERCEDES BENZ -GREEN WAY PLAZA AT HOUSTON TX). THEY CHECKED THE CAR AND THEY TOLD ME THIS A COMMON IN THIS SERIES CAR. THE FUEL LEAK WAS FROM FUEL PUMP ON TOP OF THE FUEL TANK. THIS IS A VERY DANGEROUS ISSUE, ESPECIALLY IN HOT WEATHER AREA LIKE HOUSTON. I DON'T UNDERSTAND WHY THERE IS NO "RECALL" ON THIS ISSUE. UPDATED 09/10/13*LJ UPDATED 12/21/13 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538250August 31, 2013
FUEL SYSTEM, GASOLINE
AFTER SHUTTING OFF MY VEHICLE AND GETTING OUT I SMELLED STRONG GASOLINE SMELL AROUND MY VEHICLE. AT FIRST I COULDN'T DETERMINE WHERE THE SMELL WAS COMING FROM AND THOUGHT IT POSSIBLY IT WAS COMING FROM ANOTHER VEHICLE AROUND ME. THE NEXT DAY, IN THE MORNING BEFORE GOING TO WORK I SMELLED GAS AROUND MY VEHICLE AND AT THIS POINT I KNEW IT WAS COMING FROM MY VEHICLE. I STARTED THE VEHICLE AND LET IT RUN AS I WALKED AROUND IT AND NOTICED A PUDDLE OF GASOLINE ON MY DRIVEWAY UNDER DRIVER SIDE BACK SEAT IN THAT AREA. AFTER SOME RESEARCH ONLINE I PULLED BACK SEAT OUT AND REMOVED COVER TO FUEL SENDING UNIT AND FOUND A LEAK FROM A CRACK IN THE PLASTIC WHERE THE FUEL DELIVERY LINE CONNECTS. UPDATED 09/11/12*LJ UPDATED 12/31/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538124August 30, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT NOTICED THAT THE TOP PORTION OF THE FUEL TANK WAS LEAKING GASOLINE ONTO THE GROUND. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE ENTIRE FUEL TANK WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538118August 30, 2013
FUEL SYSTEM, GASOLINE
SHORTLY AFTER WE PURCHASED THE CAR ON 3/13/2013 WE NOTICED THAT AFTER WE FILLED UP THE CAR THERE WAS OFTEN THE SMELL OF GASOLINE. THIS NEVER OCCURED WHEN THE GAS TANK WAS NOT COMPLETELY FILLED. AFTER A NUMBER OF TIMES INVESTIGATING THIS SMELL, OUR AUTO MECHANIC WAS FINALLY ABLE TO DETERMINE THAT FUEL WAS LEAKING FROM THE CENTER VENT CONNECTION OF THE TANK. THE FUEL TANK WAS REMOVED AND THEY FOUND THELEAK AROUND THE CENTER VENT HOSE CONNECTION. THE FUEL TANK AND SEALS WERE REPLACED ON 8/30/13. UPDATED 9/24/13 *CN UPDATED 12/05/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537833August 29, 2013
FUEL/PROPULSION SYSTEM
I PURCHASED MY MERCEDES E350 IN NOVEMBER OF 2008. I BEGAN NOTICING A STRONG FUEL ODOR EVERY TIME I WOULD FILL THE TANK, WHICH WOULD DISSIPATE AFTER A FEW DAYS. SINCE THE ODOR WOULD GO AWAY WITHIN A FEW DAYS, I DIDN'T REALIZE THAT IT WAS A SAFETY CONCERN. I TOOK THE CAR INTO THE MERCEDES DEALERSHIP FOR OIL CHANGES AND SUCH AND THEY WOULD ALWAYS MENTION A LONG LIST OF ITEMS REQUIRING PREVENTATIVE MAINTENANCE, BUT NEVER MENTIONED ANYTHING ABOUT THE FUEL TANK (ALTHOUGH THE GAS SMELL WAS OBVIOUS AT TIMES). IN JUNE OF 2012, MY HUSBAND BEGAN DRIVING THE MERCEDES TO WORK. HE SMELLED THE ODOR IMMEDIATELY UPON FILLING CAUSING HIM MASSIVE HEADACHES. ALSO, HE NOTICED GAS LEAKING UNDER THE CAR ON THE DRIVER'S SIDE NEAR THE REAR TIRE WHENEVER HE FILLED UP THE TANK. A MECHANIC INVESTIGATED THE PROBLEM, AND DISCOVERED A PUDDLE OF GASOLINE UPON REMOVING THE REAR SEAT. I COULD NOT BELIEVE THE AMOUNT OF GASOLINE THAT HAD POOLED INSIDE THE CABIN OF THE CAR. IT WAS DECIDED THAT THE SENDING UNITS NEEDED TO BE REPLACED. MERCEDES REPLACED THE SENDING UNITS, AND KNOWINGLY SENT US ON OUR WAY WITHOUT CORRECTING THE PROBLEM. REPLACING THE SENDING UNITS DID NOT RESOLVE THE ISSUE. HEAVY LEAKAGE CONTINUED, AND THE ODOR OF GAS BECAME OVERWHELMING AS THE TEMPERATURES REMAINED IN THE 100'S. WHEN THE CAR WAS RETURNED TO MERCEDES, THEY INFORMED US OF A LEAK IN THE GAS TANK AND QUOTED US $2600+ FOR REPAIRS. THE MERCEDES SERVICE TECHNICIAN STATED THAT OUR PROBLEM WAS NOT UNCOMMON, ESPECIALLY WITH THE ARIZONA HEAT. I HAD BEEN DRIVING THE CAR UNKNOWINGLY FOR APPROXIMATELY FOUR YEARS WITH THE FUEL TANK ISSUE BECOMING INCREASINGLY WORSE AND CONSEQUENTLY, MY HUSBAND AND I HAVE BEEN UNABLE TO CONCEIVE A CHILD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537969August 29, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E55. THE CONTACT STATED THAT WHILE ENTERING THE VEHICLE, HE SMELLED GASOLINE INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THERE WAS A FUEL LEAK AND THE FUEL SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537458August 27, 2013
FUEL SYSTEM, GASOLINE
GAS FUMES FROM INSIDE CAR CAUSED WIFE AND DAUGHTER TO BECOME SICK AND NAUSEAS (DAUGHTER HAS ASTHMA). DROPPED OFF VEHICLE AT SCOTTSDALE SCHUMACHER EUROPEAN FOR REPAIR OR REPLACEMENT ON AUGUST 23TH, 2012. I FILED A WRITTEN COMPLAINT WITH MERCEDES-BENZ AT THE SAME TIME OF DELIVERY. RECEIVED BACK A WRITTEN LETTER FROM CUSTOMER RETENTION MANAGER/[XXX] ON SEPTEMBER 5TH, 2012 DENYING/ REFUSING REFUND OR REPLACEMENT. ON SEPT 11TH, 2012 I PICKED UP AND PAID $1167.00 FOR LABOR TO REPLACE FUEL TANK AND ASSEMBLY (DEALERSHIP DID NOT CHARGE FOR PARTS). ON AUGUST 23RD, 2013 THE FUEL SYSTEM IS ONCE AGAIN CAUSING UNBEARABLE GAS FUMES INSIDE CAR. THE FUMES ARE SO STRONG THAT ANY SPARK MAY INDEED SET THE CAR ABLAZE..UPDATED 09-18-13 *BF UPDATED 9/24/2013 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537493August 27, 2013
FUEL SYSTEM, GASOLINE
AFTER REFUELING SMELL OF GASOLINE FILLED THE CABIN OF THE VEHICLE. UPON FURTHER INSPECTION BOTTOM CUSHION OF REAR SEAT WAS REMOVED TO FIND ABOUT 1 CUP OF RAW FUEL WAS UNDER THE SEAT PUDDLED UP. THIS POSES A HUGE SAFETY CONCERN FOR FIRE AND HEALTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537566August 27, 2013
FUEL SYSTEM, GASOLINE
NOTICED A FUEL SMELL IN CABIN OF CAR AND IN CLOSED GARAGE. VERY STRONG WHEN RECENTLY FILLED UP. BROUGHT TO DEALER AND THEY FOUND LEAKING FUEL PUMP ASSEMBLY ON DRIVERS SIDE. REQUIRED COMPLETE REPLACEMENT OF FUEL SYSTEM. UPDATED 9/19/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537583August 27, 2013
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE
BASED ON NEWS ITEMS REGARDING MERCEDES-BENZ W211 (U.S.A. MODEL YEAR 2003-2008 E CLASS) VEHICLES EXPERIENCING FUEL LEAKS, AN INSPECTION OF THE FUEL SYSTEM WAS PERFORMED ON THE ABOVE LISTED VEHICLE. GROSS EXAM REVEALED NO FUEL PUDDLING ON THE GROUND BENEATH THE VEHICLE AND A LACK OF FUEL ODOR WITHIN THE INTERIOR AND EXTERIOR ENVIRONMENT IMMEDIATELY ADJACENT TO THE VEHICLE. HOWEVER, REMOVAL OF THE REAR SEAT BENCH, UNDERLYING INSULATION PAD AND LEFT FUEL PUMP ACCESS PLATE REVEALED FUEL ODOR; CLOSER INSPECTION REVEALED THE SUPERIOR OUTER ASPECT OF THE FUEL PUMP ASSEMBLY TO BE WET WITH GASOLINE; FUEL-INDUCED DISCOLORATION (WHITE TO BROWN) OF THE PLASTIC COMPRISING THIS SUPERIOR ASPECT WAS CLEARLY EVIDENT. POOLING OF FUEL WITHIN THE LEFT PUMP WELL OF THE PLASTIC FUEL TANK WAS NOT PRESENT. THE CLAMPED BLACK RUBBER FUEL DELIVERY HOSE WAS SECURE AND DRY, AS WAS THE OUTFLOW NIPPLE TO WHICH IT WAS ATTACHED. THE PLASTIC IMMEDIATELY ADJACENT TO THE NIPPLE WAS NOT DISCOLORED. NO REMEDIAL ACTION WAS TAKEN AT THIS POINT, HOWEVER, INSTALLATION OF A NEW STYLE PUMP (DELIVERY UNIT WITH FLUID LEVEL SENSOR, M-B PN A211 470 41 94) AND SEAL RING (M-B PN A211 471 05 79) IS PLANNED IN THE IMMEDIATE FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537265August 26, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E-350. THE CONTACT STATED THAT WHENEVER HE REFUELED, THERE WAS A STRONG GASOLINE ODOR IN THE AND OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE FUEL PUMP AND A SEAL WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE AND CURRENT MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536885August 23, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, A STRONG ODOR OF GASOLINE FUMES EMITTED INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO INFORMED THAT THERE WAS AN ACCUMULATION OF FUEL UNDER THE REAR SEATS DUE TO A FUEL PUMP LEAK. IN ADDITION, THE EVAP SYSTEM WAS FAULTY. THE VEHICLE WAS DIAGNOSED BY THE DEALER AND THEY STATED THAT THE FUEL TANK AND EVAP SYSTEM WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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