Lexus HS Complaints

149 consumer complaints on file.

#11476995August 1, 2022
ELECTRICAL SYSTEM
The contact owns a 2010 Lexus HS250 Hybrid. The contact stated that while her daughter was attempting to reverse, the vehicle would not accelerate. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the transaxle assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 17V619000 (Electrical System) for which the vehicle was previously repaired. The manufacturer stated that the warranty for the repair had expired. The failure mileage was 1,030.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476309July 28, 2022
SUSPENSION
The previous recall on this issue is not completely resolved. The rear suspension on this model of Lexus was simply epoxied in place permanently. The recall "resolution" approved by NHTSA and implemented by Lexus does not allow for the common maintenance on the vehicle - namely, alignment. Therefore, inordinate and substantial tire wear occurs due to the inability to align the wheels. The only way to “align” the tires is to buy completely new suspension parts (approximately $900) which will then be permanently epoxied in place again. Instead of the normal alignment ($100) again in an expected maintenance period, the Lexus dealer requires entire replacement again. This recall was NOT repaired. This recall was permanently and unsafely epoxied in place without the possibility of alignment needed for safety. It is unsafe to drive a car that cannot be aligned properly. Tire failure is a real and present danger. My tires were excessively worn and could have blown out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470316June 21, 2022
SERVICE BRAKES
The contact owns a 2010 Lexus HS250 Hybrid. The contact stated while driving approximately 45 MPH, the contact depressed the brake pedal to avoid traffic however, the brake pedal felt loosened and the vehicle started to swerve from the left to the right. Additionally, the contact stated that the steering wheel was loose causing the vehicle to swerve from left to right. The contact stated that the ABS, brakes, and an unknown warning light was illuminated. The contact stopped the vehicle and drove back to her residence. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed. The contact stated that the failure persisted. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461860April 23, 2022
SUSPENSION
Recall for Rear Suspension arms. There was a recall on my car which was processed in Aug 2016 at 89k miles by previous owner. I purchased the car in Dec 2021-Jan 2022 at around 93-94k miles. This means the car was almost not used by previous owner for 5 years as the recall wasn't performed well Also, the label for "safety recall" is still on the entire rear suspension arms which proves the point. When i called the dealership, they mentioned they never ever leave the stickers ON after the recall is processed which is contradictory to the repairs done. This is a serious safety issue and Lexus is liable to fix this recall but they are asking me to pay for it. I do not have any extra money to keep spending just because of the recalls not processed correctly. It goes with the brand Lexus which i trusted to buy. Recall is not done correctly which is a FACT. After driving for few months and just around 3-4 k miles the new tires are completely destroyed. This is when my wife was doing on freeway this happened which is very scary and serious safety concern. Attaching the pictures and certificate of recall repairs, if you can help in this regards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458681March 28, 2022
FUEL/PROPULSION SYSTEM
Fuel leak in fuel pump caused my car to completely stop on the highway. No warning lights came on. Lexus company denies that my car was not part of the recall for the fuel pumps on the Lexus HS250 even though multiple issues reported for the fuel pump for this make an model,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451966February 14, 2022
SERVICE BRAKES
Initially, the ABS, BRAKE, and Anti-skid lights illuminated on the instrument panel and braking began to be spongier than normal. This condition continued for approximately 4 years. The brake system now has failed and braking is extremely slow. The car began beeping constantly while on with or without the engine running. This latest error took place while driving at approximately 55mph, soon after a car entered the highway (4 lanes) in front of me, I braked but the brakes did not actuate properly increasing the stopping time and distance. Luckily, I was able to move to the left-hand lane and avoid a collision. This occurred on February 13, 2022 AutoZone pulled the following codes: C1241, C1252-Hydro-booster pump motor malfunction, C1253-Hydro-booster pump motor relay malfunction, C1256-Accumulator low-pressure malfunction, C1311-Open circuit in main relay 1, and C1391-Abnormal leak of ACC PRESS (All except C1241 are related to the braking system) No one has inspected the component. I was able to locate NHTSA Recall Bulletin Reference #10V039000 (SERVICE BRAKES, AIR:ANITILOCK:CONTROL UNIT/MODULE) that references Lexus HS250h models manufactured up to February 2010, yet my VIN doesn't pull up this bulletin when searching the database even though it was manufactured in February of 2010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451366February 10, 2022
SERVICE BRAKES
The contact owns a 2010 Lexus HS 250 Hybrid. The contact stated that while driving and depressing the brake pedal, the pedal extended to the floor causing the braking distance to be extended. The vehicle was taken to an independent mechanic who diagnosed that ABS booster was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were not notified of the failure. The approximate failure mileage was 197,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449525January 31, 2022
SERVICE BRAKES
The brake booster pump/accumulator has a diagnosed internal leak. It is identical to Toyota Safety Recall 13V-235 for Certain 2010 Model Year HS250h Vehicles. The exact failure described is what my Lexus HS 250h is experiencing and the DTC code is C1391, which FOUR separate shops have verified. The recall listed DTC C1246 and C1256, yet the condition is that there is an internal leak and one must replace the booster pump master assembly. They describe it as following, "The subject vehicles are equipped with brake pressure accumulators consisting of a metal plunger containing brake fluid encased in a metal housing. The plunger is designed with metal pleated bellows to allow for motion. Nitrogen gas is sealed between the plunger and housing. There is a possibility that a fatigue crack could develop in the bellows due to the vertical vibration of the plunger while driving. If this occurs, nitrogen gas could leak into the brake fluid and gradually cause the brake pedal stroke to become longer, resulting in decreased hydraulic pressure. Under certain circumstances, this condition could affect stopping distance and increase the risk of a crash." I have record they did try a repair for this at 17 miles, before purchase, but it clearly DID NOT remedy the situation. After 80,000 miles with a gently driven car they should be required to :Replace the brake booster pump assembly (accumulator) AND the brake booster assembly. The remedy described in the recall information . Out of three repair shops, three have indicated that they cannot make the repair due to Lexus parts or warranty. It is at a Lexus repair presently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441335November 22, 2021
SERVICE BRAKES
The contact owns a 2010 Lexus HS 250 Hybrid. The contact stated that while his wife was driving approximately 45-50 MPH, the brake pedal was depressed but felt soft. The brake warning light, the ABS warning light, and the speed warning light were illuminated. The contact’s wife veered to the side of the road. The vehicle was towed to the contact’s residence. The vehicle was then taken to the dealer who diagnosed that the brake accumulator needed to be replaced. The contact referenced NHTSA Campaign Number: 13V235000 (Service Brakes). The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 145,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439893November 9, 2021
ELECTRICAL SYSTEM, SERVICE BRAKES, AIR
The contact owns a 2010 Lexus HS 250 Hybrid. The contact stated that while driving on rough pavement and applying the brake, the vehicle jolted forward nearly crashing into another vehicle. The vehicle was taken to the local dealer who was unable to duplicate the failure. The mechanic found no failure with the vehicle. The contact was informed that the VIN was not included in NHTSA Campaign Number: 10V039000 (Service Brakes, Air). The contact indicated that the vehicle had experienced the failure listed in the recall. Also, while driving the engine light suddenly illuminated and the vehicle should off. The vehicle was towed to the local dealer who diagnosed that the engine battery had failed. The contact indicated that the vehicle was previously serviced under the NHTSA Campaign Number: 17V619000 (Electrical System). The manufacturer was notified of the failure. The approximate failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438534October 28, 2021
SUSPENSION
The contact owns a 2010 Lexus HS250 Hybrid. The contact stated had they had recently purchased the vehicle and had minor repairs performed on the vehicle by an independent mechanic, who informed the contact that the vehicle could not be aligned due to the repair as stated in NHTSA Campaign Number: 16V596000 (Suspension). The contact stated that the tie rod could not be adjusted. The mechanic referred the contact to a dealer to get the vehicle repaired. The contact reached out to the manufacturer and was informed that the vehicle needed to be inspected by an authorized dealer. the vehicle was taken to the dealer to be diagnosed. The contact was informed that the wheel bearings on the rear driver’s wheel needed to be replaced. The contact was informed that the part was no longer manufactured by the vehicle manufacturer however, there was an aftermarket part to fix the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423513July 5, 2021
SERVICE BRAKES
2010 LEXUS 250HS BRAKE ACTUATOR. DRIVING ALONG A CITY STREET GOING 45 MPH. SLOWING DOWN TO APPROACH A STOP LIGHT. IMMEDIATELY AFTER DEPRESSING BRAKE PEDAL THE RED BRAKE LIGHT AND ABS LIGHT COMES ON. MY PEDAL GOES STRAIGHT TO THE FLOOR AND I HAVE NO BRAKES AND ALMOST CRASHED MY CAR INTO THE REAR END OF ANOTHER CAR. DIAGNOSTIC SHOWED CODE C1391THAT ABS MASTER CYLINDER NEEDED REPAIR. I PAID FOR A CAR REPORT AND FOUND THREE RECALLS REGARDING THAT PROBLEM, TOYOTA/LEXUS NEVER NOTIFIED ME ABOUT THOSE. I JUST COPY PASTE THE REPORT THAT I HAVE PAID TO HAVE INFORMATION ABOUT THE RECALLS. VIN: [XXX] Vehicle: 2010 Lexus HS 250h Assembled: TOYOTA MOTOR NORTH AMERICA, INC NHTSA Recalls SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE Report Receipt Date: 02-09-2010 NHTSA Campaign: 10V039000 Summary: TOYOTA IS RECALLING CERTAIN MODEL YEAR 2010 TOYOTA PRIUS AND LEXUS HS250H PASSENGER VEHICLES. CUSTOMERS HAVE EXPERIENCED INCONSISTENT BRAKE FEEL AFTER ABS ACTUATION DURING SLOW AND STEADY APPLICATION OF THE BRAKES ON ROUGH OR SLICK ROAD SURFACES. STOPPING DISTANCES MAY BE INCREASED COMPARED WITH A CUSTOMER'S EXPECTATION FOR A GIVEN PEDAL FORCE. Consequence: VEHICLE STOPPING DISTANCES MAY INCREASE RELATIVE TO A CUSTOMER'S EXPECTATION INCREASING THE RISK OF A CRASH. Remedy: DEALERS WILL REWRITE THE PROGRAMMING OF THE ABS CONTROL UNIT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 3, 2010, AND IS EXPECTED TO BE COMPLETED IN LATE MARCH 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 AND LEXUS AT 1-800-255-3987. FUEL SYSTEM, GASOLINE:STORAGE Report Receipt Date: 06-25-2010 NHTSA Campaign: 10V285000 Summary: TOYOTA IS RECALLING CERTAIN MODEL YEAR 2010 HS250h LEXUS VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 301, "FUEL SY FOR SOME REASON THE SYSTEM DOES NOT LET ME UP LOAD THE ATTACHMENTS. PLEASE LET ME KNOW IF YOU HAVE ANOTHER WAY TO SEND THEM. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405087March 26, 2021
SERVICE BRAKES
SO I JUST GOT THIS LEXUS 2 DAYS AGO AND I NOTICE THAT IF I HAVE TO BRAKE SUDDENLY, THE CAR ROLLS FORWARD FOR LIKE A EXTRA 3 SECONDS..YOU CAN FEEL WHEN THE BRAKES LOCK UP AND MAKE THE CAR SLIDE FORWARD, AND YOU CAN ALSO HEAR IT AS WELL..THIS IS SUPER DANGEROUS AND NEEDS TO BE FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404502March 23, 2021
SERVICE BRAKES
WHILE DRIVING ANYTIME I ATTEMPT TO SLOW THE VEHICLE THE BRAKES DO NOT WORK AS IT SHOULD THE CAR CONTINUE TO ROLL FORWARD FOR A FEW SECONDS BEFORE IT COMPLETELY STOPS. ABS AND TRACTION CONTROL LIGHTS ARE ON. MY MECHANIC INSPECTED THE VEHICLE AND ADVISED THAT BRAKE BOOSTER PUMP NEEDS TO BE REPLACED AND SAID THERE IS A SAFETY RECALL FOR THIS FAULTY PART. I TOOK MY CAR TO LEXUS BUT THEY REFUSED TO FIX THE RECALL AS MY VIN IS NOT LISTED IN EFFECTED VEHICLES VIN LIST. PLEASE HELP/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398170February 27, 2021
AIR BAGS
WHILE DRIVING SOUTH ON A THREE LANE ROADWAY, MY DAUGHTER AND I WERE INVOLVED IN A COLLISION. WHILE I WAS DRIVING, A MOTORIST WAS EXITING A FAST FOOD RESTAURANT PARKING LOT FROM THE RIGHT SIDE OF THE ROAD, AND SUDDENLY ACCELERATED ACROSS ONCOMING TRAFFIC (ASSUMING THE DRIVER WANTED TO MAKE A LEFT TURN) WITHOUT OBSERVING THE RIGHT OF WAY TO THE DRIVERS ON THE ROAD. THE VEHICLE HIT MY CAR ON THE FRONT PASSENGER SIDE WHERE MY CHILD WAS SITTING. THE DRIVERS' SIDE AIRBAGS DID DEPLOY, BUT THE PASSENGER SIDE AIRBAGS DID NOT DEPLOY. THE PASSENGER SIDE WAS HIT WITH THE FORCEFUL IMPACT FROM THE NEGLIGENT DRIVER. I DID NOT HEAR ANY VEHICLE WARNINGS PRIOR TO THE COLLISION. A POLICE REPORT WAS MADE FOR THIS INCIDENT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11386299January 3, 2021
SERVICE BRAKES
ANYTIME I RIDE OVER A BUMPY PATCH ON A ROAD ON A STREET AND THEN ATTEMPT TO SLOW THE VEHICLE, THE BRAKES DO NOT APPEAR TO WORK AS ONE WOULD EXPECT. THE CAR CONTINUES TO ROLL FORWARD FOR A FEW SECONDS PRIOR TO COMING TO A COMPLETE STOP. THIS IS EXTREMELY UNNERVING. TO DATE, THIS HAS NOT RESULTED IN AN ACCIDENT, BUT IF NOT ADDRESSED IT COULD LEAD TO POTENTIAL DAMAGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385632December 30, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 LEXUS HS250 HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, WITHOUT WARNING, THE VEHICLE HESITATED WHILE ACCELERATING. THE CONTACT HAD TAKEN THE VEHICLE TO DON MOORE TOYOTA (4216 FREDERICA ST, OWENSBORO, KY 42301) AND KENNY KENT LEXUS (5600 DIVISION ST, EVANSVILLE, IN 47715) WHERE THE MECHANICS WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THE CHECK HYBRID SYSTEM WARNING MESSAGE RECENTLY APPEARED ON THE INSTRUMENT PANEL WHILE THE VEHICLE WAS PARKED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO A LEXUS DEALER FOR ASSISTANCE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V619000 (ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 220,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372870November 3, 2020
UNKNOWN OR OTHER
SAFETY CONNECT SYSTEM THAT REACHES OUT FOR HELP AUTOMATICALLY IN THE EVENT OF AN ACCIDENT WILL BE DISCONTINUED BY MOST TELEPHONE SERVICE PROVIDERS IN LATE OCTOBER 2022. AS A RESULT LEXUS WILL STOP SUPPORTING SAFETY CONNECT AND WILL NOT OFFER AN UPGRADE TO 5G SERVICE FOR A FEE. I THEREFORE HAVE A 30,000 VEHICLE THAT IS OTHERWISE PERFECT THAT I WILL HAVE TO REPLACE IF I WANT TO MAINTAIN THIS SAFETY FEATURE. I THINK NHTSA SHOULD EXTEND THE REQUIRED TIME VEHICLE MANUFACTURERS SHOULD HAVE TO MAINTAIN SAFETY FEATURES EVEN IN SITUATIONS SUCH AS THIS WHERE THE PHONE COMPANIES ARE PHASING OUT A TECHNOLOGY. A REASONABLE FEE WOULD BE ACCEPTED BY MOST CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354094September 10, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
I AM THE SECOND OWNER OF THIS LEXUS HS250 PURCHASED 7/2020 IT HAD A RECALLED HYBRID TRANSAXLE REPLACED 7/2018, BY THE PREVIOUS OWNER. HOWEVER ON 8/11/2020 UPON STARTING THE CAR AND DRIVING JUST 4000 THE HYBRID BATTERY FAILED AND NEEDS TO BE REPLACED. I HAVE READ THAT THE PREVIOUS RECALL IS TO BLAME FOR THE HYBRID BATTERY FAILING PREMATURELY AND SHORT CIRCUITING THIS BATTERY REPLACEMENT SHOULD ALSO BE COVERED BY THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353389September 6, 2020
SERVICE BRAKES
BRAKE BOOSTER PUMP WENT OTHER VINS SAME MAKE MODEL AND YEAR WERE RECALLED FOR THIS BUT NOT MY VIN 4K JOB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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