Land Rover Range Rover Sport Complaints

645 consumer complaints on file.

#11205299May 2, 2019
STRUCTURE:BODY
THE 2018 RANGE ROVER SPORT HAS NO FAILSAFE IN THE SOFT CLOSE DOOR MECHANISM; I FOUND THIS OUT THE HARD WAY. AS LONG AS THE LATCH CATCHES, THE SOFT CLOSE WILL ENGAGE. I WAS EXITING MY STATIONARY VEHICLE WHEN A GUST OF WIND HIT THE DOOR. MY HAND WAS STILL ON THE EDGE OF THE DOOR WHEN THE LATCH FOR THE SOFT CLOSE HIT. MY THUMB WAS CRUSHED BETWEEN THE DOOR AND THE FRAME. I FORCED MY THUMB OUT WHILE THE DOOR CONTINUED TO TIGHTEN UNTIL FULLY CLOSED. IT'S BEEN NEARLY A MONTH AND MY THUMB IS STILL PURPLE. IF THE CAR WOULD HAVE SENSED MY THUMB IN BETWEEN THE DOOR AND FRAME, AND STOPPED THE SOFT CLOSE, I COULD HAVE EASILY REMOVED MY FINGER WITH NO INJURY. INSTEAD, I SPENT THE NEXT 2 HOURS AT THE EMERGENCY ROOM. I HAVE IMAGES OF THE INJURY AND A VIDEO DEMONSTRATING THE SAFETY ISSUE. I AM PARANOID GETTING IN AND OUT OF MY RANGE ROVER AFTER WHAT HAPPENED TO ME AND I AM VERY CONCERNED FOR THE SAFETY OF OTHERS (ESPECIALLY YOUNG CHILDREN.) I HAVE ALREADY TAKEN MY CAR INTO THE DEALERSHIP AND SPOKEN TO THE MANUFACTURER. THEY TOLD ME THAT THEY HAVE NO REJECTION MECHANISM ON SOFT CLOSE DOORS BECAUSE IT IS NOT A FEDERAL REGULATION. I ALSO LEARNED THAT THE HEAD MECHANIC AT THE SHOP EXPERIENCED A VERY SIMILAR INJURY WHILE WORKING ON A CAR WITH SOFT CLOSE DOORS. I WOULD LIKE TO DISCUSS A PRODUCT RECALL OR A NEW REGULATION. FOR EXAMPLE, THE DOOR SILL OF CARS EQUIPPED WITH SOFT CLOSE COULD REQUIRE A WARNING STICKER OR THE SOFT CLOSE MECHANISMS COULD EVEN REQUIRE A REJECTION MECHANISM. I AM NOT THE ONLY PERSON WITH THIS ISSUE AND LAND ROVER IS NOT THE ONLY MANUFACTURER THAT HAS THIS FEATURE. OUR MERCEDES HAS A SIMILAR OPTION THAT HAS NO SAFETY MECHANISM AND A LADY IS SUING BMW BECAUSE SHE ALMOST LOST HER FINGER TO A BMW SOFT CLOSE DOOR. I DON'T WANT ANYBODY TO GO THROUGH THE PAIN THAT I FELT OR GET MORE SEVERELY INJURED. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11196522April 15, 2019
ENGINE
THE CAR FAILED TO OPERATE WHILE DRIVING WITHOUT ANY INDICATION OR WARNING LIGHT. NO CHECK ENGINE LIGHT OR OIL LIGHT CAME ON AND YET ACCORDING TO THE DEALERSHIP WHERE THE CAR WAS TOWED THE ENGINE SEIZED. THE CAR IS UNDER A LEASE WITH APPROXIMATELY 24,000 MILES ON IT AND IT FAILED TO OPERATE WITHOUT WARNING. LAND ROVER OF SUDBURY AND LAND ROVER NORTH AMERICA REFUSE TO WARRANTY THE VEHICLE AND CLAIM THE REPAIR WILL COST OVER $35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193787April 4, 2019
ENGINE, POWER TRAIN
IN 2016, THE LOW ENGINE COOLANT WARNING LIGHT CAME ON IN MY CAR. I TOOK IT TO THE DEALER AND THEY TESTED IT FOR A LEAK, DIDN'T FIND ONE, SO JUST TOPPED OFF THE FLUID. THREE MONTHS LATER, HAPPENED AGAIN. TOOK THE CAR IN AND THEY DID A QUICK PRESSURE TEST AND DIDN'T FIND A LEAK. THIS WAS AN ONGOING PROBLEM AND AT ONE POINT, THE DEALER REPLACED A WATER PUMP TO FIX THE PROBLEM. STILL, THE LIGHT WOULD COME BACK ON. IN NOVEMBER OF 2018, LOW ENGINE COOLANT LIGHT CAME ON WHILE I WAS DRIVING AND MY ENGINE OVERHEATED RIGHT THEN, WHILE I WAS DRIVING. I HAD CAR TOWED TO THE DEALER AND IT COST ME $3,400 TO HAVE THE REPAIRS DONE- LO AND BEHOLD, ALL OF THE COOLANT HAD LEAKED OUT. AFTER THOSE REPAIRS WERE DONE, I HAD THE CAR BACK FOR ABOUT A WEEK AND THE CHECK ENGINE LIGHT CAME ON,,,THEY SAID IT WAS AN O2 SENSOR, WHICH THEY REPLACED. GOT CAR BACK- CHECK ENGINE LIGHT COMES ON AGAIN. LONG STORY SHORT- NOW IT'S THE FUEL INJECTION SYSTEM AND A TIMING CHAIN FAILURE. EXTREMELY COSTLY REPAIR AND I AM NOW QUESTIONING IF THIS VEHICLE WAS EVER ROAD SAFE TO BEGIN WITH. THEY HAD MY CAR FOR OVER A MONTH REPLACING THE TIMING CHAIN AND SOME OTHER REPAIRS, WHICH LAND ROVER NORTH AMERICA DID PAY HALF OF. I AM CONCERNED BECAUSE ONE OF THE SERVICE ADVISORS AT LAND ROVER FRISCO SAID THAT THERE ARE A LOT OF ROVERS WITH THE LOW COOLANT LIGHT ON AND ALL THEY DO IS TOP OFF FLUID. I AM AFRAID THEY HAVE A BIGGER PROBLEM THAN WHAT THEY ARE ACKNOWLEDGING. BTW- LAND ROVER DALLAS IS WHO DID THE LATTER REPAIRS AND LAND ROVER FRISCO INITIALLY REPLACED THE WATER PUMP...WHICH WAS A WASTE OF MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193008April 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), VISIBILITY/WIPER, UNKNOWN OR OTHER
THE BOTTOM SCREEN MODULE IN MY VEHICLE IS CONSTANTLY GOING OUT. I'M NOT ABLE TO OPERATE ANY OF MY CONTROL FEATURES IN THE VEHICLE. I'VE CONTACTED THE MANUFACTURER AND I HAVE YET TO RECEIVE ANY ASSISTANCE IN PREVENTING THIS ISSUE OR FIXING THIS ISSUE. THE SCREEN CONTROLS THE HEATING, AIR AND OTHER SAFETY OPTIONS SUCH AS THE DRIVE MODE, DEFROSTER AND ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193009April 1, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
LOWER SCREEN MODULE IS GOING OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192807March 31, 2019
POWER TRAIN
RATTLING NOISE FROM THE TIMING CHAIN. IT IS A VERY WELL KNOWN ISSUE DUE TO THE USE OF SUBSTANDARD TENSIONING RAILS AND GUIDES. FAILURE OF THE TIMING CHA8NS CAUSES CAMSHAFTS AND CRANKSHAFTS TO GO OUT OF SYNCHRONIZATION AND LOSE POWER, OR CAUSE THE PISTON AND VALVES TO SLAM INTO EACH OTHER. LAND ROVER ISSUE A TSB 2015 RECOGNIZING THIS ISSUE TSB LTB00474NAS3. MOREOVER MY VEHICLE'S VIN NUMBER FALLS WITHIN THE AFOREMENTIONED LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192264March 28, 2019
STRUCTURE:BODY
I WAS DRIVING ON THE HIGHWAY AT 65 MILES PER HOUR AND ALL OF A SUDDEN THE REAR ROOF SPOILER FLEW OFF AND HIT THE CAR BEHIND ME. AFTER DOING SOME RESEARCH I FOUND THIS PROBLEM TO BE COMMON. I WAS SURPRISED TO SEE THAT THERE WAS NO RECAL FOR IT AS IT IS A VERY SERIOUS HAZARD TO ALL DRIVERS NEAR WHEN IT HAPPENS. IF THE WEATHER WAS BAD IT COULD HAVE CAUSED A DEADLY ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11192104March 28, 2019
FUEL/PROPULSION SYSTEM
SOMETIMES WHEN ACCELERATING FROM A STOP THERE IS A DELAY, VERY DANGEROUS. THIS HAS HAPPENED MULTIPLE TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190285March 20, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT DEPLOY. THE VEHICLE WAS TAKEN TO JAGUAR LAND ROVER OF THOUSAND OAKS (LOCATED AT 3601 AUTOMALL DR, THOUSAND OAKS, CA 91362, (805) 267-3600) WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER AIR BAG DEPLOYMENT FAILED WITH CODE B0020-13, AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V093000 (AIR BAGS), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,959.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190069March 19, 2019
VEHICLE SPEED CONTROL
THERE IS A DANGEROUS LAG IN THE ACCELERATOR WHEN STARTING FROM A STOP, OR A LOW SPEED TURN. IT HAPPENS EVERY TIME I COME TO A QUICK STOP AT A SIGN OR WHEN TURNING A SLOW SPEED CORNER.. IT IS MOST DANGEROUS WHEN PULLING OUT OF A PARKING LOT OR CROSS STREET WHEN ONCOMING TRAFFIC IS COMING AND YOU NEED THE CAR TO RESPOND ACCURATELY TO YOUR GAS PEDAL INPUT. INSTEAD, THE VEHICLE DOES NOTHING FOR 1-1.5 SECONDS, THEN LURCHES FORWARD. THIS CREATES A VERY DANGEROUS SITUATION WHEN YOU COMMIT TO PULL INTO TRAFFIC, HIT THE GAS PEDAL, AND THE VEHICLE DOESN'T ACTUALLY MOVE UNTIL THE DELAY. I'M SURE IT SEEMS TO APPROACHING TRAFFIC AS IF I STALLED IN FRONT OF THEM. IT IS REALLY ONLY NOTICEABLE AT LOW SPEED OR ROLLING STARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187051March 15, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 LAND ROVER RANGE ROVER SPORT. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF FUEL INSIDE THE REAR OF THE VEHICLE. LAND ROVER NORTH SCOTTSDALE (18100 N SCOTTSDALE RD, PHOENIX, AZ 85054, (480) 470-7406) DIAGNOSED THAT THE FUEL FLANGE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT PLANNED TO HAVE THE DEALER REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 74,228. *TT CONSUMER STATED WAS REPAIRED FUEL LEAKING WAS DUE TO DEFECTIVE DESIGN/PART.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186754March 14, 2019
ELECTRICAL SYSTEM
THE DOOR LOCKS ON THE CAR WILL NOT LOCK THEY STAY UNLATCHED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182550February 26, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN STATIONARY, BACKING UP, AND EVEN DRIVING THE COMPUTER SCREEN LOCKS AND PARKING AID ALERT, CAMERAS UNAVAILABLE. PLEASE CONSULT YOUR DEALER. WARNING COMES ON PREVENTING THE ABILITY TO SEE BLINDSPOTS WHEN BACKING UP THAT ARE NOT VISIBLE BY TURNING AND LOOKING ALONE OR USING MIRROR. THIS HAS HAPPENED COUNTLESS TIMES. I HAVE TAKEN THIS TO DEALERSHIP UNDER WARRANTY AND SOFTWARE UPDATES HAVE BEEN DONE. HOWEVER THIS IS STILL HAPPENING. I CONTACTED LANDROVER AND THEY STATED THIS ISSUE IS KNOWN AND NO CODES AS TO WHY IT HAPPENS ARE ABLE TO BE STORED ON THIS MODEL AS IT WAS NOT MADE FOR THIS, HOWEVER THEY WILL ONLY REPLACE IF CODES ARE STORED. I HAVE TAKEN PICTURES AND VIDEOS OF THIS AND SENT TO LANDROVER, HOWEVER THEY STILL WANT CODES EVEN AFTER TELLING ME THEY KNOW IT WILL NEVER HAVE THEM. THIS IS ALARMING AS THE CAMERA HELPS TO ENSURE NO PERSON, ANIMAL, OR OBJECT IS BEHIND VEHICLE THAT IS UNABLE TO BE SEEN WITHOUT CAMERA AS THIS VEHICLE SITS HIGH. ALSO, THIS VEHICLE HAS OTHER SAFETY ALERTS THAT ARE PART OF THE SAME SYSTEM THAT HAS ME WORRIED COULD MALFUNCTION AT ANY POINT SUCH AS AUTO BRAKING TO PREVENT HITTING VEHICLES IN FRONT OF YOU AND AUTO CRUISE CONTROL THAT KEEPS A SAFE DISTANCE FROM THE VEHICLES IN FRONT OF YOU BY SLOWING VEHICLE DOWN AUTOMATICALLY WHILE SET. THIS COULD CAUSE SOMEONE TO BE INJURED OR EVEN KILLED AS WELL AS PROPERTY DAMAGE. ALSO, MY DASH THAT SHOWS SPEED FUEL, AND SUCH IS ALSO FULLY DIGITAL AND AM WORRIED THIS MIGHT BE EFFECTED TOO AND AT ANY POINT LOCKUP OR DISAPPEAR. PHOTOS SHOW DIFFERENT TIMES ON SCREEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172840January 29, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY
DRIVERS SIDE DOOR CAME OPEN AND WOULD NOT STAY CLOSED. TOOK VEHICLE INTO DEALER WHO IDENTIFIED FAULTY DOOR LATCH. I RESEARCHED ISSUE AND LEARNED THAT THERE HAD BEEN A RECALL BACK IN 2015 ON THE DOOR LATCH FOR THE SAME MAKE/MODEL AND YEAR OF VEHICLE. I CONTACTED RANGE ROVER AND THEY SAID MY CAR WAS NOT INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172966January 29, 2019
ELECTRICAL SYSTEM
SUNROOF DRAIN TUBE BECOMES DRY ROUGH OVERTIME , CAUSING THE ELBOW ATTACHED TO THE SIDE FENDER TO BREAK OFF. INSTEAD OF WATER FROM THE RAIN DRAINING OUT . THE PASSENGER SIDE FLOOR BECOMES SOAK AND WET CAUSING ELECTRIC DAMAGE TO WIRING THAT CONTROLS WINDOWS AND CHAIRS AND SUNROOF ETC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170874January 18, 2019
STRUCTURE:BODY
DOOR LATCH FAILURE. DRIVER DOOR LATCH FAILED AND WAS REPLACED IN OCTOBER 2018. WE REQUESTED CHANGE OF ALL LATCHES AS THERE IS A RECALL ISSUED ON DOOR LATCH FAILURE. RANGE ROVER DENIED AND SAID THE OTHER LATCHES WILL NOT FAIL. OUR PASSENGER FRONT LATCH FAILED AND THE DOOR HAD TO BE HELD CLOSED BY HAND TO DRIVE IN JAN 2019. REQUESTED RANGE ROVER TO REPLACE ALL DOOR LATCHES AGAIN AND THEY REFUSED TO REPLACE REAR LATCHES AS THEY HAVE NOT YET FAILED. TO AVOID COMPROMISING SAFETY OF OUR CHILDREN, WE ARE PAYING OUT OF POCKET TO REPLACE THOSE LATCHES. LAND ROVER NORTH AMERICA REPEATEDLY REFUSED OUR REQUEST DESPITE TALKING TO MULTIPLE CASE MANAGERS AND A SUPERVISOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162531December 19, 2018
SERVICE BRAKES
THE AUTOMATIC EMERGENCY BRAKING SYSTEM IS NOT FUNCTIONING AND IT DOES NOT GIVE A WARNING THAT THE SYSTEM IS NOT FUNCTIONAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162259December 18, 2018
ELECTRICAL SYSTEM
THE REAR TAILGATE LATCH UNLOCKS BY ITSELF AND THE TAILGATE OPENS BY ITSELF WITHOUT A KEY OR PERSON PRESSING OPEN BUTTON. NHTSA CAMPAIGN ID NUMBER: 15V385000 NHTSA ACTION NUMBER: N/A COMPONENT: LATCHES/LOCKS/LINKAGES POTENTIAL NUMBER OF UNITS AFFECTED: 65,352 THE CAR IS PARKED, ENGINE OFF. LAND ROVER STATES MY VIN IS NOT LISTED, YET THIS VERY DANGEROUS SITUATION AFFECTS MY VEHICLE. ITEMS COULD FALL OUT OF A MOVING VEHICLE CAUSING ROADWAY HAZARDS. SUMMARY: JAGUAR LAND ROVER NORTH AMERICA, LLC (LAND ROVER) IS RECALLING CERTAIN MODEL YEAR 2013-2016 RANGE ROVER VEHICLES MANUFACTURED JULY 26, 2012, TO MARCH 9, 2015, AND 2014-2016 RANGE ROVER SPORT VEHICLES MANUFACTURED FEBRUARY 18, 2013, TO MARCH 5, 2015. IN THE AFFECTED VEHICLES, THE DOORS MAY UNLATCH UNEXPECTEDLY WHEN CLOSED. CONSEQUENCE: IF A VEHICLE DOOR UNLATCHES, THE DISTRACTION MAY INCREASE THE RISK OF A CRASH AND/OR A VEHICLE OCCUPANT MAY FALL OUT OF THE VEHICLE IF THEY ARE NOT WEARING A SEATBELT, INCREASING THEIR RISK OF INJURY. REMEDY: LAND ROVER WILL NOTIFY OWNERS, AND DEALERS WILL UPDATE THE KEYLESS ENTRY SOFTWARE, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN AUGUST 7, 2015. OWNERS MAY CONTACT LAND ROVER CUSTOMER SERVICE AT 1-800-637-6837. LAND ROVER'S NUMBER FOR THIS RECALL IS P068.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161754December 15, 2018
ENGINE, VEHICLE SPEED CONTROL, WHEELS
UPON STARTING MY CAR, IT AUTOMATICALLY STARTS ACCELERATING IN PARKING. I HAVE TO WAIT FOR THE ENGINE TO STOP ACCELERATION WHICH TAKES AROUND 40 SECONDS. ONLY THEN I CAN PUT THE CAR IN REVERSE OR DRIVE MODE. THE ENGINE LIGHT STAYS ON. UPON TAKING TO DEALERSHIP THEY WERE INFORMED ABOUT THE ABOVE PROBLEM. THEY DID A DIAGNOSTIC AND STATED THAT PLUGS NEED TO BE CHANGED. I PAID THEM $650. NOW THE ENGINE LIGHT DID NOT STAY LIT UP AND THE ACCELERATION PROBLEM WAS GONE. AFTER 16 WEEKS THE PROBLEM CAME BACK AND THE CAR STARTED ACCELERATING UPON STARTUP, AND THE ENGINE LIGHT CAME ON. I TOOK THE CAR TO THE DEALERSHIP AND THIS TIME THEY SAID THEY CAR HAS A DIFFERENT PROBLEM. THIS TIME THEY STATED THE PROBLEM IS WITH OIL LEAKING. THE INVOICE WAS $3600. I TOOK THE CAR TO ANOTHER SHOP FOR SECOND OPINION AND WAS INFORMED THAT THERE IS A BIG HOLE IN THE HOSE. I CHECKED ONLINE IF THERE HAVE BEEN RECALLS DUE TO HOSE LEAK PROBLEM. THE INTERNET SHOWS RECALLS FOR 2014 RANGE ROVER SPORT MODELS FOR HOLES IN HOSES. BUT WHEN I ENTER MY VIN NUMBER, NO RECALLS SHOW UP. SELF ACCELERATION SHOULD BE TAKEN CARE OF BY LAND ROVER. PLEASE ASSIST ME IN THIS ISSUE, AS THE DEALERSHIP IS TRYING TO JUST ROB ME EVEN AFTER I GOT THE PROBLEM FIXED. THE TPMS LIGHT STAYS ON IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161170December 13, 2018
UNKNOWN OR OTHER
HORN WAS INTERMITTENTLY NOT WORKING AND HAS NOW STOPPED WORKING COMPLETELY. HAVE HAD FUSES CHECKED AND WAS DIRECTED THAT THERE ARE KNOWN ISSUES BEING REPORTED ONLINE, BUT LAND ROVER IN WALNUT CREEK IS UNWILLING TO CHECK BECAUSE THERE IS NO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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