Kia Sorento Complaints

10,397 consumer complaints on file.

#10926566November 16, 2016
AIR BAGS
AIRBAG SENSOR LIGHT CAME ON INDICATING THERE IS A PROBLEM WITH THE AIRBAG. I HAVE NEVER BEEN IN AN ACCIDENT, I BOUGHT THE CAR NEW, AND I AM THE ONLY DRIVER. IT JUST CAME ON THE OTHER DAY AND HAS NOT TURNED OFF. I AM AFRAID THAT THE AIRBAG WILL NOT DEPLOY IN A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926261November 15, 2016
AIR BAGS
I TOOK MY CAR TO DEALERSHIP BECAUSE AIRBAG LIGHT IS CONSTANTLY ON. THEY SAID IT WILL TAKE OVER $2100 TO FIX. AIRBAG MIGHT NOT DEPLOY DUE TO THIS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926296November 15, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT; HOWEVER, THERE WAS AN ABNORMAL SOUND FROM THE HOOD. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT ACCELERATE HIGHER THAN 50 MPH. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT METAL SHAVINGS WERE LOCATED IN THE OIL, AND THERE WAS CATASTROPHIC ENGINE FAILURE. THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926024November 14, 2016
AIR BAGS, EXTERIOR LIGHTING
I HAVE HAD MY 2011 KIA SORENTO FOR 2 YEARS NOW AND AT ABOUT 115K MILES AFTER STARTING THE CAR THE AIR BAG INDICATOR LIGHT CAME ON AND WILL NOT GO OFF. AFTER RESEARCHING, IT APPEARS THAT THIS IS A COMMON PROBLEM. I SUGGEST THAT KIA LOOKS INTO THIS AND ISSUES A RECALL SINCE THIS IS A OBVIOUS PROBLEM AND I LIKE OTHERS CARRY CHILDREN AS PASSENGERS AND DO NOT FEEL SAFE ANYMORE AND AM LOOKING INTO OTHER AUTO MANUFACTURERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925667November 13, 2016
SERVICE BRAKES
THE ABS/TRACTION SENSOR HAS GONE OUT. SEEMS TO BE A COMMON ISSUE AND KIA WILL NOT COVER IT OR ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925665November 13, 2016
AIR BAGS
PASSENGER AIRBAG SENSOR IS ON AND WILL NOT TURN OFF. ONLINE RESEARCH SHOWS THIS TO BE A COMMON ISSUE WITH THE KIA SORENTO. KIA HAS OFFERED NO FIX OR RECALL. DESPITE THIS BEING A WIDE SPREAD ISSUE WITH THE SORENTO, MULTIPLE YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925588November 12, 2016
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I BOUGHT MY CAR IN 2011 BY 2013 THE REAR PASSENGER DOOR DOES NOT OPEN AT ALL, DRIVER SIDE WONT OPEN FROM OUT SIDE. THEN 2014 ABS LIGHT ON, CONTROLS ON STEERING WHEEL FOR PHONE, CRUISE AND VOLUME DON'T WORK. SHIFTING TO PARK OR DRIVE ISN'T CATCHING ALL THE TIME, AND DOOR LOCKS CLICK OPEN & CLOSE RANDOMLY. I DO NOT FEEL SAFE DRIVING MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925559November 11, 2016
STRUCTURE:BODY
DRIVER'S SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924540November 6, 2016
SEATS
REAR SEAT LATCH MALFUNCTION. THE SEAT IS STUCK IN AN UPRIGHT POSITION. THE LATCH DOES NOT WORK AT ALL. VERY INCONVENIENT WHEN THE WHOLE FAMILY IS IN THE CAR. KIDS FORCED TO ENTER AND EXIT THROUGH TRUNK. ANNOYING!! APPOINTMENT AT DEALERSHIP NEXT WEEK. HOPEFULLY THEY WILL FIX IT FREE OF CHARGE BECAUSE CLEARLY ITS A DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920031October 29, 2016
AIR BAGS
THE AIRBAG LIGHT HAS CAME ON. KIA MARKED IT AS BAD AND I HAD A SECOND DIAGNOSTIC DONE AT A SHOP I HAVE BEEN GOING TO FOR OVER 6 YEARS. IT CAME BACK THAT THERE IS A MANUFACTURE ISSUE. SOMETHING I HAVE NO CONTROL OF MESSING UP. I HAVE NEVER BEEN IN A CAR ACCIDENT SO THAT HAS NOTHING TO DO WITH IT. IT'S BEEN ON FOR 1 MONTH NOW. MY WARRANTY EXPIRED AND NOW KIA WON'T FIX IT. THEY WARNED ME THAT IF IN A CAR ACCIDENT MY AIRBAGS WILL NOT DEPLOY. APPARENTLY THERE ARE MANY PEOPLE ONLINE COMPLAINING ABOUT THIS ISSUE. I HAVE CHILDREN I COMMUTE WITH EVERYDAY AND I THINK KIA SHOULD HAVE A RECALL ON THIS TO AVOID LAWSUIT IN THE FUTURE. WHAT HAPPENED TO THE CUSTOMER IS RIGHT AND PROVIDING EXCELLENT SERVICE TO HAVE CUSTOMERS COME BACK? I REGRET BUYING A KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919210October 26, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
ON TWO SEPERATE OCCASIONS APPROXIMATELY 2 MONTHS APART ON START UP AND INITIAL DRIVE THE ENGINE SUDDENLY LOST ALL POWER, THE CHECK ENGINE LIGHT CAME ON AND THE ESC OFF LIGHT CAME ON. PULLED VEHICLE TO CURB, SHUT OFF ENGINE, WAITED SEVERAL MINUTES TO ONE HOUR, RESTARTED ENGINE AND HAD FULL POWER.. CHECK ENGINE LIGHT REMAINS ON FOR SEVERAL START UPS THEN RESETS ITSELF. THIS SUDDEN LOSS OF POWER AT HIGHWAY SPEEDS COULD BE DEVASTATING AND POTENTIALLY LEAD TO FATALITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919050October 26, 2016
AIR BAGS
MY 2011 SORENTO ONLY HAS 89500 MILES AND YESTERDAY MY AIRBAG WARNING LIGHT CAME ON. TOOK IT TO THE DEALER RIGHT AWAY AND THEY SAID IT HAS TO BE DIAGNOSED TO SEE THE PROBLEM. IT WILL COST $120.00 JUST TO DIAGNOSE. I HAVE GONE ON LINE TO SEE IF THIS A RARE EVENT AND TO MY SURPRISE IT IS NOT. I WILL BE TAKING IT TO AN INDEPENDENT DEALER TO CHECK IT OUT. I FEEL THIS IS NOT GOING TO BE INEXPENSIVE. THIS IS A SAFETY ISSUE AND NHTSA SHOULD GET KIA TO CLEAN THERE ACT BEFORE SOMEONE DIES!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919200October 26, 2016
ENGINE
BOUGHT CAR STARTED HAVING AN OVER HEATING PROBLEM. COMPRESSION TEST CAME BACK WITH COMPLETE PASS NOTHING ABNORMAL. CAR WAS NOT STARTING WITHOUT A JUMP SO BOUGHT A NEW BATTERY FOR IT EVERYTHING SEEMED COMPLETELY FINE. DROVE A TOTAL OF MAYBE TEN MILES TO ACE HARDWARE TO GET SOME SUPPLIES AND CAR STARTED TO SMOKE ONCE I TURNED THE HEATER OFF.IMMEDIATELY PULLED OVER WHITE SMOKE COMING FROM UNDER HOOD, PUDDLE OF FLUID IN PARKING SPOT, AND WATER BOILING SOUND UNDER HOOD. TOWED CAR HOME THEN TO MECHANIC WHERE IT IS SITTING NOW FOR AN ESTIMATE BEING TOLD IT LOOKS LIKE I WILL NEED A NEW MOTOR. THERE IS 106,661 PLUS OR MINUS A 100MILES I AM THE SECOND OWNER OF THE WELL MAINTAINED VEHICLE.WHEN SMOKING STARTED I WAS DRYING ON A HWY WITH SPEED LIMIT OF 55 MILES/HR. IT IS AN AWD PASSED SMOG, AND I BOUGHT IT FROM A DEALER WHO BOUGHT IT FROM AN AUCTION. IT WAS A TRADE IN BY LESSEE TO THE LESSOR FOR A NEWER ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918847October 25, 2016
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT ANY WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO LOW OIL MAINTENANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918940October 25, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I PURCHASED THIS VEHICLE USED FROM A LOCAL DEALERSHIP BACK IN 2013.IT HAD 53000 MILES ON IT I BOUGHT THE EXTENDED WARRANTY AND HAVE BEEN UNABLE TO USE IT DUE TO WHEN THE ISSUES DEVELOPED. WITHIN THREE MONTHS I HAD TO REPLACE THE PASSENGER SIDE THEN DRIVER SIDE LOW BEAM LIGHTS AND THE FRONT AND REAR TAIL LIGHTS. THIS HAS OCCURRED WHILE DRIVING. I HAD TO DO THIS ABOUT ONCE A YEAR. I RECENTLY JUNE 2016 CHANGED THE PASSENGER SIDE BULB LOW BEAM AGAIN. NOW I HAVE NOTICED I HAVE NO TAG LIGHTS. I ORDERED REPLACEMENT BULBS FROM THE DEALERSHIP AND HAD THEM INSTALLED AND THEY STILL DO NOT WORK. YET NO FUSES ARE BLOWN AND THERE IS NO SMELL OF BURNING WIRES OR MELTED WIRES ANYWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918483October 24, 2016
UNKNOWN OR OTHER
AC EVAPORATOR REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918513October 24, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE DRIVING 15 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE PASSENGER SIDE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND RIGHT LEG, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 62,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10918620October 24, 2016
POWER TRAIN:DRIVELINE:DRIVESHAFT
TL* THE CONTACT OWNS A 2005 KIA SORENTO. WHILE AT A TRAFFIC LIGHT, THE VEHICLE WOULD NOT ACCELERATE WITHOUT WARNING. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DRIVESHAFT FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT WARRANTY. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918116October 23, 2016
ELECTRICAL SYSTEM
I PURCHASED A NEW 2012 KIA SORENTO AND WAS VERY EXCITED ABOUT THE 10 YR / 100,000 MILES WARRANTY ( A BIG PART IN THE DECISION ) TO PURCHASE THIS VEHICLE. IN SEPTEMBER 2016 THE CAR WAS UNABLE TO START , THE MECHANIC STATED THE STARTER WAS THE PROBLEM. I CALLED KIA AND WAS TOLD I SHOULD HAVE TAKEN THE CAR TO A KIA DEALER FOR EVALUATION, AND FURTHER MORE THE STARTER WAS NOT COVERED, EVEN. THOUGH THERE IS A LIST OF ITEMS NOT COVERED AND THE STARTER IS NOT ONE OF THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918004October 22, 2016
POWER TRAIN
VEHICLE SUDDENLY LOST POWER WHILE TURNING OUT OF CHURCH PARKING LOT. APPLYING ACCEL PEDAL BARELY POWERED THE VEHICLE BUT MADE METALLIC GRINDING NOISE. PULLED OVER AND PUT VEHICLE IN PARK, BUT PARK DID NOT STOP VEHICLE FROM ROLLING DOWNHILL. PARKING BRAKE WAS APPLIED UNTIL VEHICLE COULD BE TOWED HOME. ON INSPECTION, RIGHT DRIVE SHAFT AND TRANSMISSION OUTPUT GEAR WERE BOTH FOUND TO HAVE WORN. THERE WAS A RECALL AND SERVICE HAD ALREADY BEEN PERFORMED ON THE VEHICLE TO PREVENT THIS FAILURE (RC079-SORENTO (XM) INTERMEDIATE SHAFT REPAIR (2WD VEHICLES).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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