Kia Sorento Complaints

10,397 consumer complaints on file.

#10935874December 16, 2016
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, STEERING
IN THE LAST WEEK, THE VEHICLE SHUT DOWN COMPLETELY WHILE DRIVING. THE FIRST TIME IT HAPPENED ON THE HIGHWAY WHILE DRIVING 70MPH - THE CAR SHUT OFF AND DROPPED TO 50MPH, THE STEERING WHEEL LOCKED BUT IT STARTED BACK UP. TWENTY MINUTES LATER WHILE DRIVING 25MPH ON A SIDE ROAD, THE SAME THING HAPPENED. AND THEN AGAIN WHILE IN A DRIVE THRU LINE. THIS HAS SINCE HAPPENED TWICE WHILE ON THE HIGHWAY. THE VEHICLE DOES START BACK UP AGAIN BUT IT IS OBVIOUSLY UNSAFE TO DRIVE, ESPECIALLY ON THE HIGHWAY. AFTER RESEARCHING THE ISSUE, I FOUND THERE WAS A RECALL ON 2011-2013 MODELS WITH THE SAME ISSUE. I CONTACTED KIA AND WAS TOLD MY VEHICLE WAS NOT PART OF THE RECALL BUT TO BRING IT IN AND HAVE IT LOOKED AT. I HAVE AN APPOINTMENT ON MONDAY, DECEMBER 19, 2016 TO HAVE SEVERAL OTHER RECALL ITEMS CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934565December 11, 2016
ENGINE
THE ENGINE STARTED BURNING OIL, THE ENGINE HAD 65,707 MILES WHEN WE NOTIFY THE DEALERSHIP WHERE WE BOUGHT THE VEHICLE. WE ASKED THE DEALERSHIP PEOPLE TO REPLACE THE WHOLE ENGINE AND THEY ONLY REBUILD IT. WE'RE SO UPSET AND NOT SUPPORTED SINCE WE ARE STILL PAYING A LOT OF MONEY FOR THIS VEHICLE AND NOT HAVING GUARANTEE O HOW LONG THIS FIX WILL WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934574December 11, 2016
UNKNOWN OR OTHER
FAILURE OF AIRBAGS TO DEPLORE. ACCIDENT 12/1/16. INSURANCE COMPANY HAS SUBSEQUENTLY RENDERED THE VEHICLE A TOTALED LOST. ACCIDENT HAPPENED WHILE VEHICLE WAS CROSSING A INTERSECTION (CITY STREET) AND STUCK ANOTHER VEHICLE IN THE MIDSECTION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10934471December 10, 2016
AIR BAGS, UNKNOWN OR OTHER
BOTH DOORS LOCKED ON LEFT SIDE. CAN NOT ENTER CARE ON LEFT SIDE. RUNNING OR NOT. I'M LOCKED OUT. AIR BAG LIGHT HAS BEEN ON WHILE UNDER WARRANTY AT TIME I ASK THEM TO FIX IT. STILL NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934130December 9, 2016
ENGINE
CATASTROPHIC ENGINE FAILURE, STATIONARY, ENGINE SEIZED UP AFTER OWNING IT FOR 10 MONTHS. 104,000 MILES, OIL CHANGES REGULAR, METAL SHAVINGS IN OIL, NO OIL LIGHTS OR ENGINE LIGHTS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933756December 7, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO SHIFT THE VEHICLE INTO ANY GEAR, A LOUD POPPING NOISE COULD BE HEARD FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. WHEN THE BRAKE PEDAL WAS RELEASED, THE VEHICLE WOULD NOT MOVE FORWARD AND ROLLED BACKWARDS. THE CONTACT MENTIONED THAT THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED IN ORDER TO RESUME NORMAL OPERATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V258000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929487December 1, 2016
POWER TRAIN
VEHICLE STARTED GRINDING WITH NO PRIOR ISSUES AT A STOP SIGN. WOULD NOT MOVE AT ALL. TOWED TO MECHANIC AND WAS TOLD THAT THE INTERMEDIATE SHAFT HAD BROKEN. FOUND PREVIOUS RECALLS FOR THIS EXACT PROBLEM ON OTHER 2011 KIA SORENTO 2 WHEEL DRIVE 4 CYLINDER MODELS, THE EXACT SAME MAKE, MODEL, AND YEAR AS OUR OWN. CALLED KIA AND WAS INFORMED THAT THERE WAS INDEED A RECALL, HOWEVER IT WAS NOT IN EFFECT FOR MY VIN. THE SAME MODEL, YEAR, EVERYTHING. JUST NOT MY VIN. VERY EXPENSIVE REPAIR THAT WILL LIKELY REQUIRE THE REPLACEMENT OF THE TRANSMISSION. KIA IS AWARE OF A PROBLEM WITH THESE INTERMEDIATE SHAFTS AND IS NOT PROPERLY REPAIRING THOUSANDS OF VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929412December 1, 2016
VISIBILITY/WIPER, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE HEAD LAMPS FLICKERED AND TURNED OFF WITHOUT WARNING. THE CONTACT WAS GIVEN A LOANER VEHICLE TO DRIVE, BUT THE SAME FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE MILEAGE WAS 10,000. UPDATED 05/16/17*LJ UPDATED 09/07/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928591November 29, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 KIA SORENTO. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT, THE BRAKES DISENGAGED AND THE VEHICLE PROCEEDED IN A FORWARD MOTION VOLUNTARILY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ELECTRONIC STABILITY CONTROL WAS FAILING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928670November 29, 2016
VEHICLE SPEED CONTROL
AS I SLOWED FROM ABOUT 20MPH TO MAKE A STOP ON APPROACH AT A CROWDED INTERSECTION, MY CAR SUDDENLY BECAME POSSESSED; WHILE I WAS GENTLY BRAKING/DECELERATING, THE ENGINE SUDDENLY REVVED TO FULL POWER ON ITS OWN AND LURCHED FORWARD TOWARD THE CARS WAITING AT THE RED LIGHT! I MASHED THE BRAKE PEDAL TO THE FLOOR BUT THE ROARING ENGINE WAS STRONGER AND IT WAS WINNING, KEEPING THE CAR MOVING FORWARD [THE TIRES WERE ACTUALLY SCREECHING AS I HAD THE BRAKES LOCKED, BUT THE STRENGTH OF THE ENGINE WAS STILL MOVING THE CAR FORWARD TOWARD THE CARS AT THE INTERSECTION]. IN A LAST-DITCH EFFORT TO PREVENT COLLISION WITH CARS, I SWERVED RIGHT, AIMING FOR A UTILITY POLE ON THE SIDEWALK AT THE INTERSECTION [FIGURING THAT WOULD BE STRONG ENOUGH TO STOP THE FORWARD MOTION OF THE CAR, AND WOULD ALSO STOP THE CAR WITHOUT ME HITTING ANY OTHER CARS]. THE CAR MASHED INTO THE HIGH CURB, DAMAGING THE TIRE AND THE RIGHT FRONT OF THE CAR. THEN, AS SUDDENLY AS THE REVVING HAD STARTED, THE CAR RELEASED ACCELERATION, SETTLED DOWN, AND RETURNED POWER TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927639November 23, 2016
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT OPEN FROM THE OUTSIDE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE DOOR LOCK WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 95,000. UPDATED 01/23/2017*CT UPDATED 7/10/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927646November 23, 2016
AIR BAGS
WE PURCHASED THIS CAR BRAND NEW IN 2011. IT HAS BEEN SERVICED AND NEVER IN AN ACCIDENT. AT 104,000 MILES, THE AIRBAG LIGHT CAME ON AND NOW IS NOT WORKING PROPERLY. IF AN ACCIDENT WERE TO OCCUR, I'M AFRAID THE AIRBAG SYSTEM WILL FAIL RESULTING IN PREVENTABLE INJURIES/DEATH. AFTER RESEARCHING THIS ISSUE, THERE HAVE BEEN MULTIPLE COMPLAINTS FILED CONCERNING THE AIRBAG SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927698November 23, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS STATIONARY, THE CV AXLE LEAKED FLUID. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927548November 22, 2016
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
AFTER OUR PURCHASE OF THE VEHICLE, THE CANCEL BUTTON WOULD GET STUCK AT THE TOP OF THE BUTTON. THEREFORE NOT BEING ABLE TO TURN OFF THE CRUISE CONTROL SYSTEM COMPLETELY. WITHOUT THE BRAKE SWITCH IT COULD CAUSE THE CRUISE CONTROL TO NOT DISENGAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927249November 21, 2016
SUSPENSION, WHEELS
WHILE DRIVING APPROXIMATELY 35 MILES PER HOUR ON A PAVED CITY ROAD, THE DRIVER'S SIDE FRONT WHEEL CAVED INTO THE VEHICLE (DETACHED FROM THE VEHICLE). THE VEHICLE HAD NEVER BEEN IN AN ACCIDENT NOR HIT ANY SIGNIFICANT HOLES. THE INCIDENT WAS SPONTANEOUS WITHOUT ANY APPARENT CAUSE. THE VEHICLE WAS TOWED TO A KIA DEALER, WHO FOUND THAT THE BOTTOM BOLT OF THE STRUT HAD BROKEN AND FALLEN OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927051November 19, 2016
VEHICLE SPEED CONTROL
VEHICLE FAILS TO ACCELERATE PROPERLY, ESPECIALLY WHEN ACCELERATING RAPIDLY. VEHICLE EXHIBITS EXACT SAME PROBLEMS AS IN NHTSA RECALL # 15V-089 AND MANUFACTURER RECALL #SC115. THE MANUFACTURE DATE FOR THE AUTOMOBILE ON THE DOOR STICKER IS FEBRUARY 16, 2015 -- WHICH IS NOT IN THE ORIGINAL RECALL DATES FOR THE ABOVE MENTIONED RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926811November 18, 2016
AIR BAGS
AIR BAG LIGHT CAME ON AT 90,000 AND AND ITS NEVER BEEN HIT I TOOK IT TO THE DEALER AND THEY WANT 2000.00 TO FIX IT ,I'M ON SSI .THIS IS A SAFETY ISSUE PLEASE HELP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926748November 17, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE'S PASSENGER ALERT SYSTEM, WHICH INFORMS WHEN THE SEAT WAS OCCUPIED, REMAINED ACTIVATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926392November 16, 2016
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND SEVERAL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE ALTERNATOR FAILED AGAIN AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS ONCE AGAIN REPAIRED, BUT THE FAILURE PERSISTED APPROXIMATELY A MONTH LATER. THE CONTACT STATED THAT THE ALTERNATOR WAS REPLACED A TOTAL OF EIGHT TIMES SINCE APRIL OF 2016. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. . ..UPDATED 12/12/16 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926447November 16, 2016
ENGINE
DRIVING ON A CITY HIGHWAY AT APPROX 40MPH, ENGINE DIED, CHECK ENGINE LIGHT CAME ON. LOST POWER STEERING ETC. COASTED TO SIDE OF ROAD, CAR WOULD NOT RESTART. HAD TO CALL TOWING COMPANY TO GET IT TO KIA MAIN DEALER. ENGINE HAD COMPLETELY SEIZED (SPUN MAIN BEARING). IT HAS HAD REGULAR MAINTENANCE USING MOBIL 1 SYNTHETIC OIL. ENGINE WAS AT 111,000 MILES AND IS BEING REPLACED UNDER KIA 120K MILE EXTENDED ENGINE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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